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Tingkat Kepercayaan Dan Kepuasan Pelanggan Terhadap Loyalitas Penggunaan Website hd.kfcku.com dengan Menggunakan Model E-Customer Loyalty EID Retta Dimas Pratiwi; Yusi Tyroni Mursityo; Welly Purnomo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 1 (2019): Januari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website hd.kfcku.com increasingly relied upon by KFC company as an additional service provided to improve the customer experience in ordering online via the website. However at this time hd.kfcku.com website has decreased the number of subscribers to order through the website and many complaints obtained related to website services that are less than the maximum as the display of a website that is slow to respond, the address can not be detected by the website, product or goods not until the time or even the order does not arrive to the customer, the message is not immediately confirmed, and the desired information can not be accessed properly. Of the complaints received indicate that hd.kfcku.com website service is not enough to satisfy the customers. The purpose of this research is to know whether the satisfaction and trust will directly affect customer loyalty to use the website hd.kfcku.com. On this basis, the researcher tested the influence of satisfaction and trust on customer loyalty of hd.kfcku.com website by adopting E-customer loyalty EID research model through path analysis technique. Researchers use hd.kfcku.com website customers in Malang area as sample of respondents from this research. The results show that simultaneously customer loyalty is influenced by all variables of user interface quality, information quality, perceived security, perceived privacy, e-customer satisfaction and e-customer trust. While individual loyalty customers hd.kfcku.com website influenced high enough by the variable e-customer satisfaction.
Pengembangan Sistem Informasi Pengelolaan Nilai Siswa Menggunakan Metode Human Centered Design (Studi Pada SMP Negeri 1 Gondanglegi) Ahmad Maula Rifqi; Yusi Tyroni Mursityo; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

SMP Negeri 1 Gondanglegi is a junior high school with a total teacher reaching 45 and the average number of students reaches 750 each year. The research at SMP Negeri 1 Gondanglegi was aimed to improve the business process of managing student grades to be more efficient and flexible in the working time and student report card printing process. The method used in this study was Human Centered Design (HCD). There are four stages in the HCD method is understand and specify context of use, specify user requirements, produce design solutions and evaluate the design against requirement. Results from this study was a web-based information system. The information system built has been carried out black-box testing which produces valid values ​​in all test cases. Then compatibility was used to test non-functional requirements with success on all browsers tested. In usability testing there are 3 aspects: effectiveness, efficiency and user satisfaction. The results of usability testing on the aspect of effectiveness of the average of all user groups is 98%. While on the average efficiency aspect the overall total efficiency aspects in the user group are 93%. Whereas in determining aspects of satisfaction using the PSSUQ questionnaire with an average score of all categories reaching 1.64. In the PSSUQ questionnaire it had the principle of lower score high usability, where if the score obtained is getting smaller then the usability is getting bigger.
Analisis Faktor Minat Beli, Social commerce, Kepercayaan Dan Followers Dalam Pemasaran Produk Melalui Media Sosial Facebook Hijup Suanggra Lilik Purwanti; Yusi Tyroni Mursityo; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

HIJUP is an Islamic fashion e-commerce. Based on the IPrice survey on e-commerce maps, HIJUP experienced a decrease in visitors in the third quarter to the fourth quarter, the decline in the number of visitors HIJUP illustrates the decline in consumer Purchase intention which makes HIJUP must improve effective and efficient marketing strategies to increase the number of visitors, causing consumer interest. Purchase intention is perceived by variables of trust, social commerce and followers. This study aims to describe existing variables using descriptive statistical analysis. Data collection was done by distributing questionnaires online to consumers who joined HIJUP's Facebook fanpage account and had purchased HIJUP products with a total of 82 respondents using purposive sampling technique. The very high category is in the Purchase intention and trust variables which means that consumers' Purchase intention and consumer confidence in HIJUP is very high, the high category is in followers and social commerce variables which means the influence of followers and social commerce on HIJUP facebook fanpage is high. Recommendations that can be given are increasing follower variables, ability indicators on trust variables, indicators of refractive interest, preferential on Purchase intention variables and increasing social commerce variables such as using endorse services.
Pengembangan Sistem Informasi Kegiatan Pada Unit Pelaksana Teknis Pelatihan Teknis Perikanan Budidaya dan Pengolahan Produk Kelautan dan Perikanan Kepanjen Menggunakan Metode Rational Unified Process Muhamad Yogi Saka F; Yusi Tyroni Mursityo; Fajar Pradana
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The technical implementation unit for fisheries technical training in fisheries and processing of fisheries products (UPT PTPBP2KP) Kepanjen is one of the UPTs under the East Java provincial fisheries service, in this agency the guidance and training for fish farmers is expected to increase knowledge and skills. In general, the types of activities are divided into 2 types, namely training activities and monitoring and evaluation activities (MONEV). During the training and MONEV activities it takes more than 3 days because from the participant's search process to the creation of activity reports it still uses management documents in the form of hard copy and files in excel format. Based on this problem, the information system of training activities at UPT PTPBP2KP Kepanjen is needed using the Rational Unified Process (RUP) method to support and improve business processes. By using the RUP method, the problem solving process can work well because the iteration process can be repeated at the beginning to the end of the system development so that it can minimize errors in the needs of the system to be made. Later the results of this study are in the form of a website-based activity information system, from the developed system testing using 3 test methods namely black-box testing method that produces valid values ​​from each test item, compatibility testing method which results in minor issues and major issues in certain types of browsers, and the latest testing uses the user acceptance testing (UAT) method that produces a final assessment result of 93.4% or is very agreeable. Based on the results of these tests it can be concluded that the existence of information systems activities can improve and support business processes.
Evaluasi Kualitas Konten Website Republika Online Berdasarkan Metode Global Quality Evaluation Fitri Yanti Br Ginting; Yusi Tyroni Mursityo; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The purpose of this paper is to evaluate the quality of the website global methods based on Online Republika quality evaluation, namely assessing the intrinsic variables, operational, contextual and representational. In addition, the study also aims to provide recommendations to improve the quality of the website Online from Republika fourth assessment variables above. Global quality evaluation is a fundamental concept to evaluate the quality of the content of the website consists of four variables that have been mentioned above. The sample used i.e. based on the selection of most of the population of visitors who access the website Republika Online. Data retrieval is done by way of disseminating a questionnaire on the user, then the data will be processed and analyzed using descriptive statistics. The result of the evaluation of the quality of the content of the website of Republika Online on intrinsic variables have a percentage of 69.49% that is located at a high category. On operational variables have a percentage of 72.10% that is located at a high category. Contextual variables have percentage 71.44% that is located at a high category. And on a variable percentage of 61.32% have representational i.e. are on a high category. However, the four variables still there are some charge indicators will still require improvement.
Pengembangan Sistem Informasi Pemesanan Produk Pada PT. Temprina Media Grafika Menggunakan Zachman Framework Hilwa Aminatus Sholihah; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Temprina Media Grafika is part of Jawapos Group engaged in printing and packaging services. Printing services are provided using the latest graphic technology such as high-tech printing machines so as to support the quality and quality of the products produced. But now with a sophisticated printing machine, there are several problems related to the lack of integration of customer transaction data for each division in all branches of the company. This causes the work to be less flexible and take longer time to handle it for employees. Besides the problem, there is still insufficient information given regarding the production stage of ordered items to customers. Therefore, an information system is needed to support the product ordering process. In this study, the development of information systems uses the Zachman framework because it is a logical structure to clarify and organize companies that are significant to the system development so as to get a complete organization depiction. The output of this research is the product ordering system prototype which is the result of implementation of 4 perspectives used, namely the perspective of planners, owner/ analysts, designers, and builders. Then, testing the product ordering system prototype with blackbox testing using 38 test cases which produced 100% valid result and compatibility testing using sortsite software which produced 2 critical issues in 2 browsers. The last test is user acceptance test which results in an 84.3% value for customers and 84.6% value for employees. Based on the test results above, it can be concluded that they strongly agrees with the system.
Pengembangan Sistem Informasi Manajemen Gudang Pada PT. Inti Karsa Banten Menggunakan Metode Zachman Framework Sarah Rachmi Indahsari; Yusi Tyroni Mursityo; Welly Purnomo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Supply Chain Management (SCM) is an important part of a company engaged in industry. SCM has several main activities namely, designing products, providing raw materials, making production, and delivering goods. PT. Inti Karsa is a company engaged in industry. The items that are traded are paper and cardboard specifically for shoe products. All existing business processes are still carried out with the help of Microsoft Office Excel and Microsoft Office Word, from recording the stock out and entry of goods, and all reports are done manually without a system. The most important problem that is felt namely, the head of warehouse often makes mistakes in recording the stock of goods that come out or in. Therefore a special information system is needed to support the warehousing process of PT. Inti Karsa. The method that development of information systems uses is zachman framework method, because this method has many perspectives that can help facilitate the process of developing the required warehousing system. The perspective that used is a planner, owner / analyst, designer and builder. The results of this study is a prototype of a warehousing information system that will be developed with the help of the zachman framework method. The results of the black-box test with 37 test cases with 100% valid results, the results of user acceptance test using 2 criteria namely, usability and functional correctness and completeness with the results of the percentage system approved as much as 96.66%, and compatibility testing found that the system can be used at 9 different types of web browsers.
Pengembangan Sistem Informasi Reservasi Pada CV. Dwi Artha Indah Samarinda Menggunakan Metode Rational Unified Process Andhika Akbar Saputra; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dwi Artha Indah a company that provides event equipper service. However, the operational process in the company is still handled manually, hence problems arises, one of which is that the duration within checking the availability of equipment stocks often exceeds the procedure limit. Based on these problems, information system development is implemented to help the optimization of the company's business process. The development process is performed by using Rational Unified Process (RUP) development method, which was chosen due to its dynamic and iterative, so that it can respond to changes in needs that are not well defined. In the Inception phase, business process analysis will focus on leasing transactions, scheduling equipment delivery/pick-up, and reporting equipment repairs. Moreover, the elaboration phase, the results of the analysis of user requirements were found that the user needs include, 22 functional requirements and 1 non-functional requirement. Afterwards, the construction phase is carried out, the black-box testing was done through 39 test cases with the conclusion that the system can be run on 4 different browsers without fatal errors. The last phase is transition, the examination for the user acceptance test (UAT) was done in each actor with the results depict that the acceptance level on the admin actor reached to 88.88%, warehouse coordinator 88%, and the leader is 90%. Thus, it can be concluded that all actors are strongly agree with the system functionality. Through these development, its produced a information system that can support the management of leasing transactions, scheduling equipment delivery / pick-up, and reporting equipment repairs.
Pengembangan Sistem Informasi Pencatatan Pengujian Relay Proteksi Pada Sub-Unit Basecamp PT. PLN (Persero) Transmisi Jawa Bagian Timur dan Bali Menggunakan Metode Waterfall Shiella Regina Febriyanisa; Ismiarta Aknuranda; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PLN (Persero) is a state-owned enterprise engaged in the electricity sector. PT. PLN is divided into several units, one of them is the East Java and Bali Transmission units. Each transmission unit has a basecamp in which there is a division of protection, meter and automation maintenance. This division is responsible for maintaining shutdown testing based on the type of protection relay using a protection relay test equipment. The test results are recorded on the testing form, then the data entered into Microsoft Excel. After all the test results are complete, made a report, printed and examined by the supervisor for approval. Based on the problems that have been described, a tool is needed to help the process of recording and reporting to be more effective and efficient with information systems. The information system development method used is waterfall with the stages of requirements analysis, design, implementation and testing. Implementation results is an information system for recording web-based protection relay testing. This system allows officers to add data and print test results, supervisors can verify and the parties concerned can directly check the results of the test. Furthermore, the implementation results are tested by validation testing which shows valid test results according to the requirements that have been identified, browser compatibility testing shows there are 17% error issues and the system can be run on several browsers without any obstacles found.
Analisis Penerimaan Pengguna E-Learning Fakultas Ilmu Komputer Menggunakan Model Unified Theory of Acceptance And Use of Technology (UTAUT) dan Task Technology Fit (TTF) Qori' Ima Ma'rifatin; Yusi Tyroni Mursityo; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Faculty of Computer Science (Filkom) has applied moodle based e-learning with the name E-learning Faculty of Computer Science-UB. This research has a purpose to determine what factors that affecting the acceptance of e-learning in computer science faculty students. The model used is the integration of Unified Theory of Acceptance and Use of Technology (UTAUT) and Task Technology Task (TTF) using parametric and nonparametric methods. Collecting data using the questionnare online and offline with the minimum numberof respondent that will be used for this research is 98. The collected data is tested the basic assumption test of normality, linearity and homogenty. The data that passed the basic assumption test wast done by parametric using the simple linear regression, while those did not pass the basic assumption be analyze using non parametric using Kendall Tau method. The results of the study show that the influence of performance expectancy on user adoption is in the low category of 12.7%, social influence on user adoption is in the perfect category of 68.1%, task technology fit to the user adoption is categorized as weak by 10.4%, technology characteristic to task technology fit in the medium category at 59.0%, however, all of these variables have several indicators that still need improvement.
Co-Authors Abdul Aziz Abdurrahman Zain Hamim Achmad Fauzi Adam Hendra Brata Adelwin Hilman Wibowo Adhitira Febrieztha Ramadhan Aditya Rachmadi Admaja Dwi Herlambang Admaja Herlambang Ady Ramadhan Putra Agatha Shella Agtika Ageng Rama Wijaya Agnes Pratiwi Puspanagari Agustin Primawati Ahmad Afif Supianto Ahmad Farhan Ahmad Maula Rifqi Ain Nur Anisa Airlangga Joyonegoro Aldhila Meykasari Aldy Rakhman Kurniawan Alfan Babtista Yordan Alfi Nur Rusydi Alfi Nur Rusyidi Ali Arifin Alma Nissa Salsabila Amirul Adila Nyata Anas Zulbichaq Andhika Akbar Saputra Andi Reza` Perdanakusuma Andra Bayu Febriant Anisah Ikhsawiyanthi Anita Dwi Puspitasari Annisa Meidy Anvel Anvel ari kusyanti Aryo Pinandito Asa Arifudin Asmi Afdilla Asti Shofi Damayanti Athayya Salsabila Anandityo Atika Safitri Nugrahani Audi Kresna Fathurino Aulia Aprilliana Axel Reinno Fabiyanto Ayu Resmitasari Azhar Ogi Azzahra Cantika Maharani Bondan Sapta Prakoso Buce Trias Hanggara Bunga Asmara Candra Dwi Kusuma Darryl Dwi Nugroho Dedi Setiadi Dhiki Sekti Wibawa Dhimas Pristian Alamsyah Putra Diah Priharsari Dian Herbayu Dias Aditya Dicky Ilham Mualfi Dimitri Yola Naluritha Dinda Aulia Rachmanda Dindha Maria Ulfa Dini, Cleonara Yanuar Diva Ratna Kumala Ardellia Djoko Pramono Dorothy Gabriel Sihombing Dwi Ari Ambarsari Pratiwi Dwi Cahya Astriya Nugraha Dwi Lis Mardiana Dwinta Herliana Patricia Pattiselanno Erzhal Risan Wikata Faisal Kamal Faisyal Fadilla Ali Fajar Pradana Fakhri Rahmadan Fanistya Dias Afrilia Fara Regina Isadora Faris Bagaskoro Faris Lafito Hendratna Fatih Ulil Albab Fauzizah Andriani Febrian Pratama Putra Felix Yosa Herdima Sanjaya Fitri Yanti Br Ginting Fryda Rizkyta Ardiana Ghifary Maulana Fanony Ghufrani Kusuma Purnamasari Giovani Hasna Indriani Glady Putra Pratama Hana Attaumi Hana Nur Hanifah Handhika Baskoro Dwi Hatmojo Handita Anya Prameswari Hanifah Muslimah Az-Zahra Hari Yogi Vernando Helmy Danu Prameireza Hening Endawila Noviani Hetty Mukammilah Hilwa Aminatus Sholihah Himawat Aryadita I Gede Wiwekananda Ike Kusuma Putri Inka Setya Anggraini Intan Sartika Eris Maghfiroh Irfan Asnawi Ismiarta Aknuranda Issa Arwani Iunike Kartika Dewi Janet Wulandari Jebi Hayi Tamami Karita Puspitasari Kariyoto Kariyoto Kasitha Wibriyanti Anindita Kelvin Yabes Sitompul Khairien Nissa Kharinna Markis Larizza Novianti Lely Hapsari Trihandayani Lestari Fajrin Rohmah Liliandara Wahyu Imami Lovely Pomalaa Lutfi Fanani M. Chandra Saputra Maulida Sabrina Mei Rinda Septi Hapsari Meirina Fatima Moch. Rosul Zein Mochamad Chandra Brata Mochamad Chandra Saputra Mohamad Fatkhur Rozi Mohammad Afan Setyadi Mohammad Fachryza Purwanto Putra Muhamad Rifky Muhamad Yogi Saka F Muhammad Ahyar Arsul Muhammad Aminul Akbar Muhammad Ghiffari Muhammad Hanif Muhammad Ilmar Alamsyah Muhammad Irsad Muhammad Naufaldy Fairus Akbar Muhammad Reza Pahlevi Nabila Aulia Anwar Nafiani Nafiani Nahdhiyah Alimah Yumna Nanang Yudi Setiawan Natasya Ekaputri Nerissa Arviana Ni Komang Tri Puspadewi Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nina Dian Kusumawardani Nur Amalia Kusumawati Nur Azizah Mutmainnah Nyoman Erlina Lani Diana Pandu Bagoes Pradana Pradya Mutiarahma Priska Aprillia Putri Purbaning Dharma Shanti Handoyo Qori' Ima Ma'rifatin Radea Zulindra Ardisukma Rafael George Rahmania Kumalasari Raja Gantino Mufti Regita Cahyani Pramesti Rekyan Regasari Mardi Putri, Rekyan Regasari Mardi Restian Parengga Restu Pambudi Retno Indah Rokhmawati Retta Dimas Pratiwi Reyhan Ivandi Ridho Hardiansyah Rihadatul 'Aisy Rinda Yemima Sari Rista Yasin Lamohammad Hende Rizka Amalia Kurniawati Rizki Indra Fanani Rosalia Indah Roshidah Nur Halimah Rusdy Hasan Puspitoputra Safira Nur Rahmah Salma Nada Safira Sandy Rastra Sewakottama Sarah Rachmi Indahsari Satrio Agung Wicaksono Satrio Hadi Wijoyo Savero Muhammad Syahrizal Seila Riska Faricha Daerina Selaras Aura Mahardhika Septi Dwi Kurnia Sari Shafira Fitrianissa Shandra Elvyra Sudarsono Putri Shandranuur Fauziah Novitasari Sherin Kinanthining Ratri Shiella Regina Febriyanisa Sholachuddin Al Ayubi Simson Hasian Pangaribuan Siti Masyruhatin Siti Sarah Ramadhani Suanggra Lilik Purwanti Supraptoa Supraptoa Syaifudin Anshori Syifa Basyasyah Bysi Tedja Adhi Putra Tetuko Aldimas Setyawan Eka Pradana Tri Wahyu Riski Tsabita Dwina Putri Virdha Rahma Aulia Welly Purnomo Wendi Kurnia Putra Widhi Asih Paramesti Widhy Hayuhardhika Nugraha Putra Wike Agustin Kurniasari Yahya Vernanda Ramadhani Yuris Socio Perestroika Yustinus Radityo Pradana Zakia Rahmasanti Karyono Zulkarnaen Zulkarnaen Zulvarina, Prima