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Journal : SENMEA

PENGARUH STRATEGI PEMASARAN KREDIT, PROSEDUR PEMBERIAN KREDIT, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH Firmansyah, Dicky Wahyu; Bhirawa, Sigit Wisnu Setya; Damayanti, Susi
Prosiding Seminar Nasional Manajemen, Ekonomi dan Akuntansi Vol. 10 (2025): PROSIDING SEMINAR NASIONAL MANAJEMEN, EKONOMI DAN AKUNTANSI 2025
Publisher : Universitas Nusantara PGRI Kediri

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Abstract

The purpose of this study was to determine the effect of credit marketing strategies, credit granting procedures and service quality on customer satisfaction. This study used an associative quantitative technique. The sampling technique used was purposive sampling with 79 customers. The analytical tool used was SPSS for Windows version 25. The test techniques used were validity tests, reliability tests, classical assumptions, multiple linear regression analysis, t-tests, F-tests and coefficients of determination. The results showed that the variables of credit marketing strategies, credit granting procedures and service quality had a significant effect, both partially and simultaneously, on customer satisfaction at BPR Nusumma Kediri.
Co-Authors Abdul Aziz Hunaifi Afifah, Ayu Ajikusuma, Kenanga Al Farizi, Mochammad Alfi Laila, Alfi Aliami, Sri Alvian, Mohammad Amalia, Lahmirza Aula Amelia, Lucy Andani, Merry Anggraini, Cornelia Rahma Antok Nurwidi Antara, Antok Nurwidi Ardana, Reza Tri Ariana Sumekar, Ariana ARRIDHO, MOH. BASIT Astriya Adinda Anggraini, Puji Aulia, Nabila Putri Azizzah, Nur Badrus Zaman Basthoumi Muslih Bayu Surindra Bethalia, Ravena Cahya, Putri Aprilia Damariswara, Rian Danaraja, Riestu Darma, Poppyatin Eka Dayanti, Herlina Rahma Dewi Ariyani Wulandari, Dewi Ariyani Dewi, Novi Fitriana Dewi, Retno Dwi Kartika Dian Kusumaningtyas, Dian Ema Nurzainul Hakimah, Ema Nurzainul Endang Sri Mujiwati Erwin Putera Permana Fauzi, Moh Farih Firdaus, Nillah Jannah Tul Firmansyah, Dicky Wahyu Frans Aditia Wiguna Fuadi, Zul Afriza Hakim, Haeriah Hapsari, Devinsa Pinda Hermin Istiasih Imron, Ilmawati Fahmi Indah Werdinigsih, Indah Irawan, Hebi Khamdani, Muhammad Nasrul Khiftiyah, Fattma Ainun Kristanti, Handriani Kurnia, Ita Kurniawan, Rony Kusumaningtyas, Dian - Labu, Clara Putri Yedina Lestari, Ayu Dwi Lina Rahmawati Mahfudzoh, Fenia Masrida, Lastik Putri Wiwin Melati, Putri Ayu Sukma Mochamad Muchson Mudin, Alvan Ali Muhamad Basori, Muhamad Muhammad Idrus Taba Mukmin, Bagus Amirul Nastiti, Ayu Enggar Ningtias, Ikfa Ni'matul Chusna Ni’mah, Elsha Ulfatun Nofika Rahmayani Nofita, Arma Nurhalizah Novi Nitya Santi, Novi Nitya Novita Sekarwati, Novita Nugraha, Galih Punta Indra Nur Hidayat Nurfadila, Agis Nurita Primasatya Nurpanto, Nugroho Wisma Pangestu, Tito Paramarini, Btari Aulia Paramitha, Dyah Pramita, Shely Dea Prasojo, Aji Pratiwi, Asa Pratiwi, Pipit Putri Prayogy, Mia Dwi Primastya, Nurita Puspita, Nita Putri Wijayanti Putri, Ananda Eka Putri, Desy Lutfiana Putri, Kharisma Eka Putri, Sherly Yulia Raharto, Reneshin Dwi Raharto Putri RESTIN MEILINA Reza Nur Fatimah Rino Sardanto Ristanin, Ricky Saikhu Bima Rohmadhon, Moh. Arif Rohmawati, Puji Ruslau, Emiliana Saidah, Karimatus Saifudin, Nasrul Samari Samari, Samari Sandrina, Karin Dwi Sari, Dina Kumala Sari, Nadila Perwita Sari, Wahyu Novita Kumala SB, Sigit Wisnu Setyoningrum, Nur Eka Sigit Ratnanto Siti Uswatun Chasanah, Siti Uswatun Soedjoko, Dodi Kusuma Hadi Soenarko, Bambang Stefani Novalinda Rowa, Stefani Novalinda Sugiono, Sugiono Suprihatin, Falentina Syah, Azriel Akbar Firman Syaida, Tridia Ayun Tedy Candra Lesmana, Tedy Candra Tri Baskoro Satoto, Tri Baskoro Trimukti, Andi Fajar Trinuraisi, M. Yuda Tyas, Dwi Suryaning Umayah Wahyu Widodo Wahyudi Wahyudi Wardani, Indri Kusuma Widayani, Linda Rensy Wijaya, Berty Agustin Wilujeng, Reni Wulandari, Anggita Putri Yuniantoro, Irwan Prastian Zulistiani Zulistiani, Zulistiani