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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Al-Kharaj: Journal of Islamic Economic and Business Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Impresi Indonesia Skyhawk: Jurnal Aviasi Indonesia Joong-Ki : Jurnal Pengabdian Masyarakat Jurnal Ilmu Multidisplin Journal of Economics and Management Scienties Joong-Ki Jurnal Siber Multi Disiplin Joong-Ki Jurnal Penelitian Transportasi Laut
Zaenal Abidin
Institut Transportasi Dan Logistik Trisakti
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Optimizing The Supply Chain Management System Safety Equipment for Sea Vessels Increasing Company Productivity (Case Study of CV Bandar Bahari on Banjarmasin) Bayu Satrya Nugraha; Zaenal Abidin; Paulus Raga; Muhammad Fahrudin
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.345

Abstract

Supply chain efficiency is a key factor for companies in maintaining competitiveness and operational sustainability. CV Bandar Bahari, a provider of marine safety equipment, faces challenges arising from fluctuating demand for life jackets and other maritime safety products, which affect productivity and operational performance. This study aims to analyze supply chain performance, identify customer expectations in improving supply chain effectiveness, and formulate strategies for sustainable productivity improvement. This research employs a mixed-method approach with a case study design at CV Bandar Bahari. Qualitative data were collected through in-depth interviews, observations, and documentation studies involving internal parties directly engaged in supply chain activities, while quantitative data were obtained through questionnaires distributed to customers and supply chain partners. Data analysis was conducted using Interpretative Phenomenological Analysis (IPA) for qualitative data, as well as the Customer Satisfaction Index (CSI) and Importance–Performance Analysis (IPA) for quantitative data. The findings indicate that supply chain performance continues to face several constraints, including predominantly manual work systems, suboptimal technology utilization, limited human resources, and constraints in order picking and delivery due to route availability, resulting in longer lead times. This study emphasizes the importance of technology integration and human resource capacity development, including the management of environmental impacts. The proposed strategies focus on strengthening human resources and enhancing technology integration to achieve a sustainable supply chain management system at CV Bandar Bahari.
Mitigating Geometric Bottlenecks in One-Way Systems: Empirical Evaluation and Intervention Models in Critical Urban Arteries Alfath Yogatama; Abdullah Ade Suryobuwono; Ervin Widodo; Aang Gunawan; Zaenal Abidin
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1716

Abstract

Urban congestion represents a critical challenge in metropolitan transportation systems, particularly in one-way traffic corridors experiencing geometric bottlenecks. This study evaluates the implementation of one-way systems on Jalan Gading Indah Raya and proposes evidence-based intervention models to enhance traffic performance at Pintu Satu Gading, North Jakarta. Employing mixed-method triangulation, the research integrates field surveys, Indonesian Road Capacity Manual (PKJI) analysis, and PTV Vissim microsimulation modeling to assess existing conditions and evaluate intervention scenarios. Field data revealed peak traffic volumes reaching 6,804 vehicles per hour with speeds declining to 16 km/h, indicating severe saturation conditions. Three intervention scenarios were simulated, incorporating geometric modifications, signal timing optimization, and traffic management strategies. Results demonstrate that integrated interventions can improve degree of saturation by 23-31%, enhance average speeds by 18-27%, and elevate the level of service from D/E to B/C categories. The study validates microsimulation as an effective tool for evaluating traffic interventions in complex urban networks and provides actionable recommendations for transportation authorities managing geometric bottlenecks in one-way arterial systems.
Transforming Freight Forwarder’s Performance in Indonesia: Integrasi Market Intelligence dan Digitalisasi Logistik Melalui Loyalitas Pelanggan Atiya Lipuriyani; Nursery Alfaridi; Yana Tatiana; Harry Purwoko; Zaenal Abidin
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9434

Abstract

Industri jasa pengiriman barang di Indonesia sedang menghadapi tantangan yang semakin kompleks akibat persaingan yang semakin ketat dan kemajuan pesat transformasi digital di sektor logistik. Penelitian ini bertujuan untuk mengkaji pengaruh intelijen pasar dan digitalisasi logistik terhadap kinerja perusahaan jasa pengiriman barang melalui peran mediasi loyalitas pelanggan. Pendekatan penelitian kuantitatif digunakan dengan menerapkan Model Persamaan Struktural–Partial Least Squares (SEM-PLS). Data dikumpulkan melalui kuesioner yang melibatkan 304 manajer tingkat atas dan pengambil keputusan dari perusahaan pengangkut barang yang beroperasi di Indonesia. Temuan penelitian menunjukkan bahwa baik intelijen pasar maupun digitalisasi logistik memiliki dampak positif dan signifikan terhadap loyalitas pelanggan dan kinerja perusahaan. Loyalitas pelanggan juga memberikan pengaruh yang signifikan terhadap kinerja perusahaan dan berfungsi sebagai variabel perantara dalam hubungan antara intelijen pasar, digitalisasi logistik, dan kinerja perusahaan. Hasil ini menunjukkan bahwa kemampuan untuk memperoleh dan memanfaatkan informasi terkait pasar, dikombinasikan dengan penerapan teknologi digital yang efektif dan efisien dalam operasi logistik, meningkatkan loyalitas pelanggan dan memperkuat kinerja organisasi. Penelitian ini berkontribusi pada kemajuan literatur manajemen strategis dan logistik sekaligus memberikan wawasan praktis bagi perusahaan pengangkut barang yang berupaya meningkatkan daya saing di era transformasi digital. Penelitian selanjutnya diharapkan dapat memperluas model yang diusulkan dengan memasukkan kemampuan strategis yang sedang berkembang, termasuk Penerapan Kecerdasan Buatan, Kemampuan Analisis Big Data, Ketahanan Rantai Pasokan, dan Kelincahan Organisasi, serta memperluas konteks penelitian ke perusahaan logistik dan pengangkut barang regional dan internasional guna meningkatkan pengembangan teoretis dan teori yang berkelanjutan.  
The Effect of Service Quality and Ship Pilotage Service Prices on Service User Loyalty through User Satisfaction at PT Pertamina (Persero) Tanjung Uban Terminal Fadlhi Fadhli; Lira Agusinta; Zaenal Abidin; Euis Saribanon
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7428

Abstract

As a maritime country, Indonesia has great potential for developing maritime transportation, with port services, especially ship pilotage services, being a strategic element in ensuring safety and operational smoothness. This study was conducted at PT Pertamina (Persero) Tanjung Uban Terminal, which plays a vital role in the distribution of fuel and other products. Despite its strategic position, various challenges were identified, such as delays in pilot response times, lack of coordination, inconsistent implementation of standard operating procedures (SOPs), and perceptions of imbalance between costs and service quality. These issues have led to low user satisfaction and loyalty, although some users continue to use the service due to limited alternatives. This study aims to analyze the influence of service quality and pilotage service pricing on user loyalty through satisfaction as an intervening variable. A quantitative approach was used with Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and 79 respondents. The analysis tested both direct and indirect relationships among the variables. The results show that the competence of crossing guards significantly influences both safety and user discipline. Discipline also plays a proven role in improving safety. Conversely, the functionality of safety equipment did not show a significant direct influence on either discipline or safety. Discipline was found to mediate the relationship between guard competence and safety, but not between equipment functionality and safety
Analysis of Concession, Technology, and Service Implementation on Port Infrastructure Performance: A Case Study in DKI Jakarta and Banten Provinces Isa Amsyari; Idris Gautama So; Zaenal Abidin; Antoni Arif Priadi
Jurnal Penelitian Transportasi Laut Vol. 26 No. 1 (2024): Jurnal Penelitian Transportasi Laut
Publisher : Sekretariat Badan Kebijakan Transportasi, Formerly by Puslitbang Transportasi Laut, Sungai, Danau, dan Penyeberangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/transla.v26i1.2371

Abstract

As an archipelagic country, Indonesia relies heavily on ports as the main infrastructure to support the national logistics system and international trade. Despite its importance, port management in Indonesia faces challenges such as lack of government support, corruption, bureaucratic inefficiency, and gaps between policy and implementation. This study aims to analyze the effect of concession implementation, technology utilization, and port services on the role of Port Business Entities (BUP) and their impact on port infrastructure performance in DKI Jakarta and Banten Provinces. The study used a quantitative method with a Likert scale questionnaire based on 31 indicators covering five variable constructs: concession implementation, technology utilization, port services, BUP role, and port infrastructure performance. Data were collected from 310 respondents selected through stratified sampling, consisting of users of port services managed by BUP from November 2023 to January 2024. Data analysis was carried out using SmartPLS 3.2.9 software to validate the relationship between variables through the Structural Equation Modeling (SEM) approach. The results of the study indicate that concession implementation, technology utilization, and port services significantly influence the role of BUP, which in turn improves port infrastructure performance. In addition, the indirect influence of these variables reinforces the importance of strategic management and technology utilization in port optimization. This study confirms that implementing good concession policies, integrating modern technology, and improving port services can significantly improve the performance of port infrastructure in Indonesia. These findings provide important implications for policymaking and strategy development to optimize port operations in the future.
Pengaruh Service Orientation dan Airport Service Quality terhadap Passengers Satisfaction Melalui Airport Image pada Penumpang Bandar Udara Soekarno-Hatta Irma Yelly; Mustika Sari; Zaenal Abidin
Jurnal Ilmu Manajemen Terapan Vol. 8 No. 1 (2026): Jurnal Ilmu Manajemen Terapan (September - Oktober 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v8i1.9916

Abstract

Pengaruh Service Orientation dan Airport Service Quality terhadap Passengers Satisfaction melalui Airport Image pada Penumpang Bandar Udara Soekarno-Hatta. Penelitian ini menggunakan pendekatan deskriptif kuantitatif terhadap 281 responden yang ditentukan dengan teknik metode non-probability sampling terhadap penumpang maskapai di Bandar Udara Soekarno-Hatta. Analisis data dilakukan melalui metode Structural Equation Modeling (SEM) menggunakan perangkat lunak SmartPLS 4. Hasil penelitian menunjukkan bahwa Service Orientation, Airport Service Quality serta airport image berpengaruh positif dan signifikan terhadap Passengers Satisfaction. Service Orientation dan Airport Service Quality berpengaruh positif dan signifikan terhadap airport image. Sementara itu, airport image mampu memediasi pengaruh Service Orientation terhadap Passengers Satisfaction, serta pengaruh Airport Service Quality terhadap Passengers Satisfaction. Penelitian ini memberikan implikasi praktis bagi manajemen bandar udara untuk menyusun kebijakan pelatihan secara berkala terhadap sikap dan kompetensi petugas dalam memberikan pelayanan, menerapkan kebijakan pengembangan sarana dan fasilitas yang berorientasi pada efisiensi serta kenyamanan, serta menetapkan kebijakan pengelolaan pelayanan yang berbasis pada pemanfaatan umpan balik penumpang sebagai dasar evaluasi.
Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan dengan Safety Culture sebagai Variabel Mediasi pada Divisi Warehouse Emirates Engineering Dubai Tahun 2026 Rizky Abdul Aziz Utomo; Lira Agusinta; Zaenal Abidin; Dian Artanti Arubusman; Nashrullah Nashrullah
Jurnal Ilmu Manajemen Terapan Vol. 8 No. 1 (2026): Jurnal Ilmu Manajemen Terapan (September - Oktober 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v8i1.9991

Abstract

Penelitian ini bertujuan menganalisis pengaruh beban kerja dan lingkungan kerja terhadap kinerja karyawan dengan safety culture sebagai variabel mediasi pada Divisi Warehouse Emirates Engineering Dubai tahun 2026. Penelitian menggunakan pendekatan kuantitatif dengan desain kausal. Populasi berjumlah 150 karyawan tetap, dengan sampel 100 responden yang dipilih melalui teknik proportionate stratified random sampling. Data dikumpulkan menggunakan kuesioner skala Likert lima poin serta didukung observasi dan dokumentasi, kemudian dianalisis menggunakan Structural Equation Modeling-Partial Least Squares. Hasil menunjukkan bahwa beban kerja berpengaruh negatif terhadap kinerja karyawan (β = -0,198) dan safety culture (β = -0,457). Sebaliknya, lingkungan kerja berpengaruh positif terhadap kinerja karyawan (β = 0,312) dan safety culture (β = 0,492). Safety culture berpengaruh positif terhadap kinerja karyawan (β = 0,488) serta memediasi secara parsial pengaruh beban kerja (β = -0,223) dan lingkungan kerja (β = 0,240) terhadap kinerja karyawan. Model menjelaskan 52,7% variasi kinerja karyawan dan 34,3% variasi safety culture. Temuan ini menegaskan pentingnya pengendalian beban kerja, perbaikan lingkungan kerja, dan penguatan safety culture untuk mendukung kinerja karyawan warehouse MRO.
Co-Authors Aang Gunawan, Aang Abdullah Ade Suryobuwono Alfath Yogatama Amelia Zakiyah Solichin Andjar Budi Wibawanti Antoni Arif Priadi Apsada Juhri Arie Fitriadi Atiya Lipuriyani Bayu Satrya Nugraha Charles AN Dian Artanti Arubusman Dian Artanti Arubusman DIKA RISIT MAULANA Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Erman Noor Adi Ervin Widodo Euis Saribanon Fadlhi Fadhli Frans Sudirjo Idris Gautama So Irma Yelly Isa Amsyari Isa Amsyari Josua Sahala Lira Agusinta Mardiah Aryuni Nasution Muhammad Fahrudin Muhammad Taris Hasibuan Mustika Sari Nafana Aulia Nashrullah Nashrullah Nofrisel Nofrisel Nursery Alfaridi Okin Ringan Purba Paulus Raga Peppy Fachrial Purwoko, Harry Revina Revina Rizky Abdul Aziz Utomo Sandriana Marina Sudaryanti Parta Sudewo, Gatot Cahyo Yana Tatiana