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All Journal Katalogis Jurnal Media Wahana Ekonomika EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) Journal of Economic, Management, Accounting and Technology (JEMATech) Jurnal Samudra Ekonomi dan Bisnis Puteri Hijau : Jurnal Pendidikan Sejarah Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT) International Journal of Social Service and Research Studi Akuntansi, Keuangan, dan Manajemen Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Social Commerce Tadulako International Journal of Applied Management (TaJAM)
Ponirin Ponirin, Ponirin
Universitas Negeri Medan
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS DENGAN KEPUASAN DAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING (Pada PT. Federal International Finance cabang Palu) Paluwati, Lisna; Bachri, Syamsul; Ponirin, Ponirin
Katalogis Vol 6, No 5 (2018)
Publisher : Katalogis

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Abstract

The aim of the study are: 1) to determine and anylize the influence of service quality on clients’ satisfaction at PT. FIF, Palu; 2) to determine and analyze the influence of service quality on trust of clients at PT. FIF, Palu; 3) to determine and analyze the influence of clients’ of service quality on clients’ loyalty at PT. FIF, Palu; 4) to determine and analyze the influence of satisfaction on clients’ trust at PT. FIF, Palu; 5) to determine and analyze the influence of clients’ satisfaction on loyalty of clients’ at PT. FIF, Palu; 6) to determine and analyze the influence of trust on clients’ loyalty at PT. FIF, Palu. Sample consist of 156 peoplewho are selected by accidental sampling. Tool of analyze is Structural Equation Modelling (SEM) for hypotesist test. The result finds that: 1) service quality has positive and significant influence of clients’satisfaction at PT. FIF, Palu; 2) service quality has positive and significant influence of clients’trust at PT. FIF, Palu; 3) service quality has positive and significant influence of clients’ loyalty at PT. FIF, Palu; 4) clients’ satisfaction has positive and significant influence of clients’trust at PT. FIF, Palu;5) clients’ satisfaction has positive and significant influence of clients’ loyalty at PT. FIF, Palu; 6) clients’ trust has positive and significant influence of clients’ loyalty at PT. FIF, Palu;
PENGARUH HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN ASURANSI KENDARAAN BERMOTOR PT. ASURANSI JASINDO (PERSERO) CABANG PALU Latoki, Labandingi; Chalil, H Chalil; Ponirin, Ponirin
Katalogis Vol 6, No 4 (2018)
Publisher : Katalogis

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The study uncovers the influence of price and service quality on the satisfaction of motor vehicle insurance's customers in PT. Asuransi Jasindo (Persero) of Palu Branch. The aim to achieved is to determine and analyze the positive and significant influence of price and service quality on consumer's satisfaction of vehicle insurance in PT. Asuransi Jasindo Palu. Type of research is verificative with questionnaires as its instrument that distributed to 184 respondents. The results indicate that price has positive and significant influence on customers' satisfaction. Parameter estimation in table 4.28 between variables of price and customer satisfaction is significant because p value is lower than the level of significance of 5% or 0,05 that is equal to 0,004. The estimated value between variables of price and customer satisfaction is 0,522 which means if the price increased, then the customer satisfaction will also increase. Service quality has a positive and significant influence on customer satisfaction. Parameter estimation in table 4.28 between variables of service quality and customer satisfaction is significant because p value is tower than the level of significance of 5% or 0,05 that is equal to 0,036. The value of estimation between variables of service quality and customer satisfaction equals to 0,396, which means that if service quality increased by 1, customer satisfaction will also increase.
Co-Authors Anisah Asriadi Asriadi Chalil, H Chalil DG. PARANI, SYAMSUL BAHRI Dwi, Laveinia Septa Elimawaty Rombe Farid Farid, Farid Hesti Evrianti Indriani Indriani Indriany, Indriany Intan Nuraini Intan Permatasari IRA NURIYA SANTI Labandingi Latoki Lamusa, Faruq Magfira, Magfira Maskuri Sutomo Mendrofa, Dena Lovita Mohammad Zeylo Auriza Muhammad Riswandi Palawa Muzakir Nabil, Adiva Nasuha, Siti Nazarina, Tiara Nirmalisa, Nirmalisa Nur, Wiwi Burhan Octaviana, Eva Paluwati, Lisna Parani, Syamsul Bahri Dg. Prabawanti, Kd. Jessika Pricylia Chintya Dewi Buntuang Raehatuliana, Raehatuliana Revan, Revan Rizaldi, Rizaldi Rosida P. Adam Sasnita, Afriyani Sinta, Tri Ayu Sukardi Sukardi Syamsuddin Syamsuddin Syamsul Bachri Syarifaddin, Umar Ulhaq, Moh Dhiya Umar Syarifuddin Utari, Debbi Yanti Wiri Wirastuti Yulianti, Atik Zakiyah Zahara