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All Journal JMM (Jurnal Masyarakat Mandiri) Jurnal Kesehatan Manarang Masyarakat Berdaya dan Inovasi Poltekita: Jurnal Pengabdian Masyarakat Jurnal Kolaboratif Sains Journal of Educational Management Research Journal of Economic, Management and Entrepreneurship Indonesian Journal of Education and Social Studies
Lindanur Sipatu
Universitas Tadulako Tojo Una Una
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Role of Human Resources Education in Improving the Competence and Commitment of Health Cadres in the Community Salsabila A R, Anisah; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 5 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i5.1411

Abstract

This study aims to analyze the role of Human Resources (HR) education in improving the competence and commitment of health cadres. Using a qualitative case study design, this study involved six health cadres and three service recipients as informants. Data were collected through in-depth interviews, observations, and documentation, and analyzed using NVivo 12 Plus. The results of the study show that health cadres have a high level of commitment, both in terms of affective, sustainable, and normative commitments, despite limited facilities and suboptimal rewards. The community recognizes the important role of cadres in maintaining their health, but there is a real need to improve cadres' medical knowledge and technical skills. Human resource education has been proven to improve cadre competence, but continuous training and facility improvements are still needed to support cadre performance. This study identifies that a positive attitude of cadres, openness to criticism, and good social relations with the community are key factors in improving the quality of health services. The implications of these findings are the importance of a more structured HR education strategy and adequate facility support to ensure sustainability and optimal quality of health services at the community level.
Public Perspectives on The Quality of Public Services at The Bailo Village Office Parla, Fatyanur S; Sipatu, Lindanur; Adam, Rosida; kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1413

Abstract

This study aims to evaluate the quality of public services at the Bailo Village Office, Tojo Una-Una Regency, using a qualitative research approach with a case study design. Data were collected through in-depth interviews with seven informants, including community members and village staff, and through direct observation. This study identified five dimensions of service quality based on the SERVQUAL model, namely reliability, responsiveness, assurance, empathy, and tangibles. The results showed that most services met community expectations, but there remained inequalities in Time efficiency and service speed. The dimensions of reliability and responsiveness were generally good, but some officers were inconsistent in providing efficient service. The dimensions of assurance, empathy, and tangibles also demonstrated good quality, though they still needed improvement, particularly in facility maintenance and the consistency of employee empathy. This study provides recommendations for improving employee training, Time management, and supporting facilities to improve the quality of public services.
Analysis of Health Workers' Professionality in Improving Service Quality Monoarfa, Apriyaldi; Sipatu, Lindanur; Adam, Rosida; kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1418

Abstract

This study aims to explore the influence of hospital service quality on patient satisfaction at Ampana Regional Hospital, focusing on the role of healthcare professionals in improving this quality. Using a qualitative case study design, this study analyzed the five SERVQUAL dimensions reliability, responsiveness, assurance, empathy, and tangibles that influence patient satisfaction in the inpatient ward. Data were collected through in-depth interviews with ten informants and participant observation. The results showed that services at Ampana Regional Hospital generally met patient expectations, particularly in terms of reliability and responsiveness. However, there were still shortcomings in initial communication regarding hospital facilities and a lack of written information, such as leaflets. This study also highlighted the importance of therapeutic communication and empathetic care in improving patient satisfaction. Practical implications of this study include the importance of hospitals maintaining facility quality and improving communication to enhance the patient experience. At the same Time, theoretically, it strengthens the SERVQUAL model in the context of hospital services.
Implementation of Work Culture in Improving Human Resource Performance and Service Quality Sofyan A. Ointu; Lindanur Sipatu; Rosida adam; Arie kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1419

Abstract

This study aims to explore the impact of Human Resources (HR) play a crucial role in the success of any organization, including hospitals. A strong work culture, encompassing the values ​​of professionalism, cooperation, excellent service, innovation, and exemplary behavior, can improve the quality of hospital services. However, the implementation of work culture at Regional General Hospital still faces technical and facility constraints that hinder its effectiveness. This study aims to evaluate the impact of work culture implementation on HR performance and service quality. The method used was a qualitative case study with an explanatory approach, using purposive sampling to select eight informants consisting of five nurses and three patients. Data were analyzed using the Nvivo 12 Plus application for Windows. The results showed that although work culture values ​​had been implemented, obstacles such as information system disruptions, changes in BPJS policies, and limited facilities still hampered optimal implementation. This study suggests the need for infrastructure improvements and managerial support to enhance the implementation of work culture and service quality. In conclusion, the synergy between a strong work culture and adequate system support will improve service quality in hospitals.
Analysis of Leadership Style and Employee Work Discipline in Improving Organizational Performance Ndua, Rusdin; Sipatu, Lindanur; Adam, Rosida; Kurniawan , Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1445

Abstract

This study examines the relationship between the Village Head's leadership style and employee work discipline at the Padang Tumbuo Village Office, Ampana Kota District, Tojo Una-Una Regency. Quality human resources (HR) are crucial in achieving organizational goals, particularly in the public sector. This study employed a qualitative design with a case study approach, with data collected through in-depth interviews and direct observation. The results indicate that the Village Head's democratic-participatory leadership style, with directive and transformational touches, plays a significant role in improving employee work discipline. The Village Head provides appreciation, motivation, and direct involvement in work activities, creating a positive work atmosphere. However, challenges remain in discipline, such as tardiness and a lack of understanding of duties and responsibilities. This study suggests the importance of regular training, a more effective attendance system, and objective performance evaluation. The contribution of this study is to enrich the literature on the influence of leadership style on employee discipline in village government.
Sustainable Food Security Strategy: Distribution, Marketing, and Pricing of Rice Food Adam, Rosida; Sipatu, Lindanur; Satrawan Faris, Erwan
Journal of Economic, Management and Entrepreneurship Vol. 3 No. 3 (2025)
Publisher : CV. Satria Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61502/

Abstract

This research aims to formulate a sustainable food security strategy that focuses on the distribution, marketing, and pricing of rice in Tojo Una-Una Regency. The research sample consisted of 82 respondents, including extreme poor households (deciles 1 and 2), rice traders, and local government agencies. The analysis method used is SWOT (Strengths, Weaknesses, Opportunities, Threats) to identify strategic positions and QSPM (Quantitative Strategic Planning Matrix) to prioritize strategic alternatives. The results of the analysis show that the food security strategy is positioned in Quadrant II (Strength-Threat), which indicates that the diversification strategy is most suitable. Based on the QSPM analysis, priority strategies are: (a) increasing access to safe and nutritious food through market interventions, (b) strengthening BULOG's role in ensuring sustainable rice availability, (c) maintaining supply and price stability, (d) controlling the Highest Retail Price (HET), and (e) ensuring effective government food distribution and reserves.
Co-Authors Abd Farid Lewa Abdul Azis. R Agus, Karaeng Azham Agusrianto Aminudin Aminudin Amsal Andi Fatmawati Andi Fatmawati Syamsu Anna Veronica Pont Ansar Ansar Arie Kurniawan Arie Kurniawan Arif Munandar ARIFUDDIN Asrawaty Asrawaty Asri Widyayanti Azizah Saleh Azwar Azwar Baiq Emy Baiq Emy Nurmalisa Candriasih, Putu Christina Entoh Christine Christine Condeng, Baharuddin Dafrosia Darmi Manggasa Dedi Mahyudin Syam Dewi Nurviana Suharto Dewie, Artika Dg. Patompo, Moh. Fadli Diah Ayu Hartini Diana Nurhayati Sinurat Djadid Subchan Dwi Erma Kusumawati Dwi Kartika Dwi Yogyo Suswinarto Eka S. Riyanto Ekasari Dewi Pertiwi Elfyrah Faisal Evie, Sova Fahmi Hafid Faisal, Elvyrah Fajrillah Kolomboy Fau, Siti Aisa A Firdaus Hi Jahja Kunoli Fitria Masulili Fransisca Noya Gusman Hadina, Hadina Hadriani Hadriani Hadriani Hamsiah Hamsiah Hanum Sasmita Hasbunsyah Hasbunsyah Hasdrini Hasnawati Hasnawati Hasni Hasni Hastuti Usman Henni Febriawati Herlina Susanto Sunuh I Wayan Supetran Indro Subagyo Irsanty Collein Jayawarsa, A.A. Ketut Jun Cen, Hana W. Junaidi Junaidi Kadar Ramadhan Kurniawan , Arie Lili Suryani Linda Linda Lisda Widianti Longgupa Lisnawati Mangale, Febrianti Mardani Mangun Mardiani Mangun Masda Masda Masudin Masudin Meineny, Arie Mercy Joice Kaparang Moammar Safari Monoarfa, Apriyaldi Muliani Nasrul Ndama, Metrys Ndua, Rusdin Ni Made Ridla Nilasanti Nirva Rantesigi Nitro Galenso Novarianti Novarianti Nur Bagus Indah Lakadjo Nurarifah Nurarifah Nurfatimah Nurfatimah Nurindah Nurindah Nurjaya Olkamien J. Longulo Pangaribuan, Helena Parla, Fatyanur S Putri Mulia Sakti Raoda Rina Tampake Rizkaningsih, Rizkaningsih Ros Arianty Rosida Adam Rosida Adam, Rosida Rusneni Salman Salsabila A R, Anisah Saman Satrawan Faris, Erwan Selvi Alfrida Mangundap Sigit M. Nuzul Silfia, Niluh Nita Siti Hadijah Batjo Sofyan A. Ointu Sony Bernike Magdalena Sitorus Sri M. Hasan Sri Restu Tempali Sri Yanti Kusika Sudarman H Melangka, Yulianus Sukmawati Sukmawati Supriadi Supriadi Abd Malik Syamsul Arifin Taqwin Taqwin Tjitrowati Djaafar Tondong, Henrietta Imelda Wery Aslinda Wijianto Wisra M Wulan Angraini Yasmin H Yasmin H Zainul Zainul