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All Journal Jurnal Penyuluhan Attoriolong Jurnal Ilmu dan Industri Peternakan Al-Risalah : Jurnal Imu Syariah dan Hukum Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Sistemasi: Jurnal Sistem Informasi JOURNAL OF APPLIED INFORMATICS AND COMPUTING JURNAL INSTEK (Informatika Sains dan Teknologi) JURNAL IT: Media Infromasi STMIK Handayani Makassar Jurnal Ilmu Kesehatan Hasanuddin Journal of Animal Science (HAJAS) Jurnal Sosial dan Teknologi Jurnal sains dan teknologi industri peternakan Jurnal Peternakan Lokal Review of Multidisciplinary Education, Culture and Pedagogy (ROMEO) Chemistry Education Review Studi Akuntansi, Keuangan, dan Manajemen Jurnal Karajata Engineering Jurnal Hasil-Hasil Pengabdian dan Pemberdayaan Masyarakat (JHP2M)
Muhammad Risal, Muhammad
Jurusan Budidaya Perikanan STIPER Yapim Maros
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Journal : Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal

 1 
Pengaruh Kualitas Pelayanan Kepuasan Pelanggan Melalui Loyalitas Terhadap Minat Membeli Kembali di Jinan Pet Care and Veterinary Palopo Khaddapi, Muammar; Burhanuddin; Sapar; Salju; Risal, Muhammad
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.951

Abstract

Service quality and customer satisfaction are one of the determining factors for success in business services, including animal health services. The purpose of this study is to explore the dimensions of influence service quality, customer satisfaction through loyalty to repurchase interest at Jinan Pet Care and Veterinary Palopo. In this study, using a quantitative approach. The data collected were 238 clients at Jinan Pet Care and Veterinary Palopo using a structured questionnaire, and the theoretical model was tested using the least partial structured equation modeling (PLS-SEM). The results obtained indicate that the service quality variable, loyalty affects repurchase interest resulting in a significance value of 0.000 < from the value of = 0.05, the customer satisfaction variable does not affect loyalty and repurchase interest produces a significance value of 0.444 > from the value of = 0, 05. Keywords: customer satisfaction, customer loyalty, purchase intentions
Co-Authors Alfiansyah, Wandi Andy Lukman Affandy Arianto, Doni Asnawi, Aslina Basuki Rahmat Masdi Siduppa Burhanuddin Dagong, Muhammad Andi Ihsan Dariyatmo, Iin Mulyawati Dewa, Bayu Fitranda Fachrezi, Ahriyad Fitriani, Ika Haddade, Abdul Wahid Haerani, nining Hamka Hamka, Hamka Harahap, Burhanuddin Hargiani, Fransisca Xaveria Hastang, Hastang Indrawirawan Indrawirawan Jasman Jasman Jayawarsa, A.A. Ketut karman karman Khaddapi, Muammar Khasanah, Aulia Uswa Noor Lewa, Muhammad Iqbal M. Rasyid Ridha Malihu, La MARIA BINTANG Mikolas, Muhammad mirna, mirnawati Mirnawati Mirnawati Muh amin Muh. Amin Muhammad Amin Muhammad Danial MUNANDAR, AGUS HERLI Murtiningsih Murtiningsih Nur Rahmi Ramadhani, Mohammad Ramlawati, Ramlawati Ratna Ratna Rauhun, Siti Rusman, Rusni Fitri Y. Sabil, Syahriana Sali, Adrian Salju Sapar Sohrah, Sitti Solly Aryza Syaf, Syafruddin Syahdar Baba Wahyuningsih, Pujianti WALI, ARI RISKI Yusuf, Akhmad Rifhiyan