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All Journal Jurnal Mirai Management Jurnal Ekonomi Pembangunan STIE Muhammadiyah Palopo SEIKO : Journal of Management & Business YUME : Journal of Management Jurnal Abdimasa JURNAL LENTERA BISNIS Community Engagement and Emergence Journal (CEEJ) Jurnal Ekonomi Prioritas (JEKO) Financial and Accounting Indonesian Research
Pahmi Pahmi
Universitas Pendidikan Muhammadiyah Sorong
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Social Sciences Other

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DETERMINAN KEPUASAN KERJA PEGAWAI MELALUI EFEKTIFITAS KERJA: PERAN MOTIVASI KERJA, PELATIHAN DAN PENGEMBANGAN KARIR PADA BKPSDM PROVINSI PAPUA BARAT DAYA Yunus Yunus; Vebby Anwar; Pahmi Pahmi
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2364

Abstract

This study examines the determinants of job satisfaction through work effectiveness by positioning work motivation and training and career development as antecedents at BKPSDM Southwest Papua Province. A quantitative explanatory research design was applied. Data were collected through questionnaires distributed to 32 employees and analyzed using SPSS 26 for descriptive statistics and SmartPLS 4 for SEM-PLS testing. Findings reveal that work motivation has a positive but insignificant effect on work effectiveness and job satisfaction. Training and career development have positive and significant effects on work effectiveness and job satisfaction. Work effectiveness also has a positive and significant effect on job satisfaction. The mediation test shows that work effectiveness does not mediate the relationship between work motivation and job satisfaction, but significantly mediates the relationship between training and career development and job satisfaction. This study is limited to one public agency with a small population, so generalization should be cautious. Its originality lies in testing a civil servant job satisfaction model in a newly established province by integrating career development, work effectiveness, and BKPSDM’s institutional context.
PENGARUH KEPUASAN, KOMITMEN DAN LINGKUNGAN KERJA TERHADAP KINERJA PEJABAT PENGADAAN BARANG DAN JASA PROVINSI PAPUA BARAT DAYA Amir Husin Siregar; Pahmi Pahmi; Mervin Komber; Andi Irwan
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2365

Abstract

This study aims to analyze the influence of job satisfaction, organizational commitment, and work environment on the performance of procurement officials in Southwest Papua Province. The research employed a quantitative approach with associative research type. The population consisted of all 53 procurement officials in Southwest Papua Province, and the entire population was sampled using saturated sampling technique. Data were collected using a 4-point Likert scale questionnaire. Data analysis techniques included multiple linear regression, t-test, F-test, and coefficient of determination. The results showed that partially, job satisfaction had a positive and significant effect on performance (coefficient 0.258; sig. 0.044). Organizational commitment had a positive and significant effect with a coefficient of 0.420 (the most dominant; sig. 0.000). Work environment had a positive but non-significant effect (coefficient 0.060; sig. 0.538). Simultaneously, all three variables had a significant effect on performance (F calculated 15.590; sig. 0.000). The R Square value of 0.488 means that the contribution of the three variables to performance is 48.8%, while the remaining 51.2% is influenced by other variables outside the model. In conclusion, organizational commitment is the most dominant factor in improving performance, followed by job satisfaction, while work environment has no significant effect. It is recommended that leadership prioritize strengthening employees' organizational commitment as the main strategy for improving performance, continue to enhance job satisfaction through improving compensation, supervision, and career opportunities, and gradually improve the work environment according to available budget.
PENGARUH KEPUASAN DAN CITRA MALL PARAGON SORONG TERHADAP LOYALITAS PELANGGAN DI KOTA SORONG PROVINSI PAPUA BARAT DAYA Maurits Flourance Noya; Mervin Komber; Pahmi Pahmi; Amiruddin Amiruddin
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2366

Abstract

This study aims to analyze the influence of Mall Paragon Sorong's image and customer satisfaction on customer loyalty, both partially and simultaneously. The background of this research is the intense competition in the retail industry in developing cities such as Sorong and the theoretical gap regarding the relationship between image, satisfaction, and loyalty in the context of modern shopping centers in Eastern Indonesia. This study employs a quantitative approach with a survey method. The research population consists of all visitors to Mall Paragon Sorong who have shopped at least twice. The sample was determined to be 100 respondents using the Hair et al. formula (number of indicators multiplied by 5-10). Data collection techniques used questionnaires with a 1-4 Likert scale. Data analysis included validity tests, reliability tests, multiple regression analysis, t-test (partial), F-test (simultaneous), and coefficient of determination (R²). The results showed that: (1) customer satisfaction has a significant influence on customer loyalty with a significance value of 0.000 (<0.05) and a regression coefficient of 0.476; (2) mall image does not have a significant influence on customer loyalty with a significance value of 0.503 (>0.05) and a regression coefficient of 0.044; (3) simultaneously, customer satisfaction and mall image have a significant influence on customer loyalty with an F-value of 20.167 and a significance of 0.000 (<0.05). The coefficient of determination (R²) value of 0.294 indicates that 29.4% of the variation in customer loyalty can be explained by customer satisfaction and mall image, while the remaining 70.6% is explained by other variables outside the study. The conclusion of this study is that customer satisfaction is the dominant factor influencing loyalty at Mall Paragon Sorong, while mall image has no direct influence. The recommendation for mall management is to prioritize improving visitor satisfaction through better service quality, facilities, and shopping experience.  
STUDI KUALITATIF TENTANG ANALISIS DISIPLIN KERJA TERHADAP KINERJA PEGAWAI (STUDI KASUS PADA KANTOR INSPEKTORAT PROVINSI PAPUA BARAT DAYA) Della Matelda Hara; Andi Irwan; Pahmi Pahmi
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2379

Abstract

This study aims to analyze the influence of work discipline on employee performance in a government agency. Work discipline is one of the important factors that can increase employee effectiveness and productivity in carrying it out. The research method used is a qualitative approach. Based on the results of the study, it shows that its implementation at the Inspectorate Office of Southwest Papua Province has not been running optimally, especially in aspects of attendance, work procedures, and long hours. The low level of employee attendance is caused by the absence of regulations that strictly regulate work discipline, as well as the lack of implementation of an effective monitoring system such as the use of technology-based attendance. Employee work procedures have also not run according to standards due to the lack of socialization of SOPs and a lack of employee understanding of applicable work procedures, so that the implementation of tasks is not directed. Improving employee performance at the Inspectorate Office of Southwest Papua Province requires comprehensive improvements, especially in aspects of leadership, regulations, HR competencies, and structured and integrated work systems
ANALISIS PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP MINAT BELI KONSUMEN PADA KOSMETIK DAN SKINCARE DI KOTA SORONG Yolanda Kambuaya; Pahmi Pahmi; Andi Rosdinaman Budi; Andi Irwan
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2386

Abstract

This research is motivated by the rapid growth of the cosmetics and skincare industry in Indonesia and the importance of understanding the factors influencing consumer purchase intention, particularly in Sorong City. The objective of this study is to analyze the effect of product quality and price on consumer purchase intention of cosmetics and skincare in Sorong City. This study employed a descriptive quantitative method with a sample of 100 respondents selected using accidental sampling technique. The results showed that: (1) Product quality has a positive and significant effect on consumer purchase intention with a significance value of 0.000 < 0.05; (2) Price does not have a significant effect on consumer purchase intention with a significance value of 0.323 > 0.05; (3) Simultaneously, product quality and price have a significant effect with an F-test value of 0.000 < 0.05. The coefficient of determination value of 0.191 indicates that 19.1% of the variation in consumer purchase intention is explained by product quality and price, while the remaining 80.9% is explained by other variables. In conclusion, product quality is the main factor influencing purchase intention, while price is not a primary consideration for cosmetics and skincare consumers in Sorong City.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KENYAMANAN PENUMPANG TERMINAL TIPE B DI PAPUA BARAT DAYA Nelwan Solossa; Pahmi Pahmi; Andi Irwan; Amiruddin Amiruddin
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2388

Abstract

Passenger comfort is an important indicator of the successful management of land transportation terminals. However, based on initial observations and an evaluation by the Land Transportation Management Agency of Region XXIII Southwest Papua (2024), Type B terminals in this new province still face various problems, including poor cleanliness, limited physical facilities, low quality of service from officers, and failure to meet Minimum Service Standards. This study aims to analyze the partial and simultaneous effects of service quality and facilities on passenger comfort at Type B Terminals in Southwest Papua Province. His study employs a quantitative approach with an associative research type. The population consisted of all passengers at Type B Terminals in Southwest Papua, with a sample of 65 respondents determined using the Hair et al. formula (number of indicators multiplied by 5–10). The sampling technique used was purposive sampling. Data were collected through a questionnaire using a 4-point Likert scale that had been tested for validity (r-critical 0.244) and reliability (Cronbach's Alpha > 0.60). Data analysis used multiple linear regression, t-tests, F-tests, and the coefficient of determination. The results show that: (1) service quality has a positive and significant effect on passenger comfort with a regression coefficient of 0.111 and a significance value of 0.009; (2) facilities have a positive and significant effect on passenger comfort with a regression coefficient of 0.748 and a significance value of 0.000; (3) simultaneously, service quality and facilities have a positive and significant effect on passenger comfort with an F-value of 73.268 (significance 0.000) and a coefficient of determination (R Square) of 0.703, meaning that 70.3% of the variation in passenger comfort is explained by both variables. Therefore, the hypotheses stating that service quality and facilities affect passenger comfort are accepted. This study recommends that local governments and terminal managers prioritize the improvement of physical facilities while simultaneously developing officer competencies through continuous excellent service training.
PENGARUH GAYA KEPEMIMPINAN, BUDAYA ORGANISASI DAN KOMITMEN TERHADAP KINERJA PEGAWAI PADA KANTOR SEKRETARIAT DEWAN PROVINSI (DPRD) PAPUA BARAT DAYA Pelipus Wamban; Pahmi Pahmi; Andi Irwan
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2403

Abstract

This study aims to determine and analyze the influence of leadership style, organizational culture, and commitment on employee performance at the Secretariat Office of the Regional People's Representative Council (DPRD) of Southwest Papua Province. The type of research used is descriptive quantitative with a quantitative approach. The population in this study was all employees of the Secretariat Office of DPRD Southwest Papua Province, totaling 80 people. The sampling technique used saturated sampling, where the entire population was sampled. Data collection method used a questionnaire with a Likert scale that had been tested for validity using Pearson Product Moment correlation and reliability using the Alpha Cronbach method. The data analysis technique used was multiple linear regression analysis. The results showed that partially, leadership style had a positive and significant effect on employee performance with a significance value of 0.000 and t-count of 4.642. Organizational culture had no significant effect on employee performance with a significance value of 0.152 and t-count of -1.446. Organizational commitment had a positive and significant effect on employee performance with a significance value of 0.008 and t-count of 2.723. Simultaneously, leadership style, organizational culture, and organizational commitment had a significant effect on employee performance with an F-count of 65.609 and a significance of 0.000. The coefficient of determination (R Square) was 0.721, meaning that 72.1 percent of the variation in employee performance could be explained by these three independent variables, while the remaining 27.9 percent was explained by other variables outside this study. The conclusion of this study is that leadership style and organizational commitment are proven to be important factors that can improve employee performance, while organizational culture has not yet had a significant influence in the context of the Secretariat Office of DPRD Southwest Papua Province. Suggestions for office leaders are to maintain and improve effective leadership styles, seriously revitalize organizational culture, and maintain and strengthen employee commitment through attention to welfare, career development, and the creation of a conducive work environment.
Pengaruh Kompotensi dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Dinas Kesehatan Kabupaten Sorong Sonya E. Momot; Vebby Anwar; Pahmi Pahmi; Amiruddin Amiruddin
Jurnal Mirai Management Vol 11, No 2 (2026)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i2.12459

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi dan motivasi kerja terhadap kinerja pegawai di Dinas Kesehatan Kabupaten Sorong. Kinerja pegawai merupakan faktor penting dalam mendukung efektivitas penyelenggaraan pelayanan kesehatan kepada masyarakat. Oleh karena itu, peningkatan kompetensi dan motivasi kerja pegawai menjadi aspek yang perlu diperhatikan untuk mencapai kinerja yang optimal. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui penyebaran kuesioner kepada pegawai Dinas Kesehatan Kabupaten Sorong yang dipilih sebagai responden penelitian. Analisis data dilakukan menggunakan analisis regresi linear berganda untuk menguji pengaruh kompetensi dan motivasi kerja terhadap kinerja pegawai. Hasil penelitian menunjukkan bahwa kompetensi berpengaruh positif dan signifikan terhadap kinerja pegawai. Motivasi kerja juga berpengaruh positif dan signifikan terhadap kinerja pegawai. Secara simultan, kompetensi dan motivasi kerja memiliki pengaruh yang signifikan terhadap kinerja pegawai pada Dinas Kesehatan Kabupaten Sorong. Temuan ini mengindikasikan bahwa peningkatan pengetahuan, keterampilan, kemampuan, serta dorongan kerja pegawai dapat meningkatkan kualitas kinerja dalam menjalankan tugas dan tanggung jawabnya. Oleh karena itu, organisasi perlu mengembangkan program peningkatan kompetensi dan strategi pemberian motivasi yang berkelanjutan guna mendukung pencapaian kinerja yang lebih efektif dan efisien.
Pengaruh Kualitas Pelayanan dan Disiplin Kerja Pegawai Terhadap Kepuasan Masyarakat Pada Biro Umum Provinsi Papua Barat Daya Deliana Rahakbauw; Pahmi Pahmi; Rosdinaman Budi; Vebby Anwar
Jurnal Mirai Management Vol 11, No 2 (2026)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i2.12373

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan disiplin kerja pegawai terhadap kepuasan masyarakat pada Biro Umum Provinsi Papua Barat Daya. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif. Populasi penelitian adalah seluruh pegawai Biro Umum Provinsi Papua Barat Daya yang berjumlah 100 orang. Teknik sampling yang digunakan adalah sampling jenuh (sensus), sehingga seluruh populasi dijadikan sampel penelitian. Pengumpulan data dilakukan melalui kuesioner dengan skala Likert 4 poin yang telah diuji validitas dan reliabilitasnya. Analisis data menggunakan regresi linier berganda dengan bantuan program SPSS versi 24.0. Hasil penelitian menunjukkan bahwa: (1) Kualitas pelayanan berpengaruh signifikan terhadap kepuasan masyarakat dengan nilai koefisien regresi sebesar 0,103, nilai t-hitung 2,228 > t-tabel, dan tingkat signifikansi 0,028 < 0,05; (2) Disiplin kerja berpengaruh signifikan terhadap kepuasan masyarakat dengan nilai koefisien regresi sebesar 0,714, nilai t-hitung 10,648 > t-tabel, dan tingkat signifikansi 0,000 < 0,05; (3) Secara simultan, kualitas pelayanan dan disiplin kerja berpengaruh signifikan terhadap kepuasan masyarakat dengan nilai F-hitung 135,212 > F-tabel dan tingkat signifikansi 0,000 < 0,05. Nilai koefisien determinasi (R Square) sebesar 0,736 menunjukkan bahwa 73,6% variasi kepuasan masyarakat dapat dijelaskan oleh kedua variabel independen tersebut, sedangkan sisanya 26,4% dijelaskan oleh faktor-faktor lain di luar model penelitian. Kesimpulan penelitian ini adalah kualitas pelayanan dan disiplin kerja pegawai memiliki pengaruh yang signifikan terhadap kepuasan masyarakat, baik secara parsial maupun simultan. Temuan ini mengonfirmasi bahwa disiplin kerja merupakan variabel yang paling dominan memengaruhi kepuasan masyarakat (koefisien regresi 0,714) dibandingkan dengan kualitas pelayanan (koefisien regresi 0,103). Dalam konteks Provinsi Papua Barat Daya sebagai daerah otonomi baru, disiplin kerja menjadi fondasi utama dalam membangun kepercayaan publik dan kepuasan masyarakat terhadap pelayanan publik. Saran yang diberikan antara lain pimpinan Biro Umum perlu memperkuat sistem pengawasan dan evaluasi disiplin pegawai secara konsisten, menerapkan sistem penghargaan dan sanksi yang jelas, memberikan keteladanan dalam hal disiplin, serta terus meningkatkan kualitas pelayanan melalui perbaikan kelima dimensi SERVQUAL (reliability, tangibles, responsiveness, assurance, dan empathy).
Pengaruh Gaya Kepemimpinan, Budaya Organisasi, dan Insentif Terhadap Kinerja Pegawai Pada Sekretariat Daerah Kabupaten Sorong Jongki Koraag; Pahmi Pahmi; Vebby Anwar; Amiruddin Amiruddin
Jurnal Mirai Management Vol 11, No 2 (2026)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i2.12445

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan, budaya organisasi, dan insentif terhadap kinerja pegawai pada Sekretariat Daerah Kabupaten Sorong. Penelitian ini dilatarbelakangi oleh variasi kinerja pegawai yang diduga dipengaruhi oleh faktor kepemimpinan, budaya organisasi, dan sistem insentif yang diterapkan dalam organisasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi dalam penelitian ini adalah seluruh pegawai pada Sekretariat Daerah Kabupaten Sorong dengan jumlah sampel sebanyak 90 responden. Teknik pengambilan sampel menggunakan metode sampling jenuh. Data dikumpulkan melalui kuesioner dengan skala Likert dan dianalisis menggunakan analisis regresi linier berganda dengan bantuan program SPSS. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi dalam penelitian ini adalah seluruh pegawai pada Sekretariat Daerah Kabupaten Sorong dengan jumlah sampel sebanyak 90 responden. Teknik pengambilan sampel menggunakan metode sampling jenuh. Data dikumpulkan melalui kuesioner dengan skala Likert dan dianalisis menggunakan analisis regresi linier berganda dengan bantuan program SPSS. Temuan ini menunjukkan bahwa dalam konteks Sekretariat Daerah Kabupaten Sorong, kinerja pegawai lebih dipengaruhi oleh faktor sistem penghargaan dibandingkan dengan faktor kepemimpinan dan budaya organisasi secara individual. Hal ini mengindikasikan bahwa pegawai cenderung bekerja berdasarkan sistem dan prosedur kerja yang telah ditetapkan, sehingga peran kepemimpinan dan budaya organisasi belum memberikan pengaruh langsung terhadap peningkatan kinerja.
Co-Authors Abraham Oktofianus Murafer Albert Nauw Alfius Antoh Ali Mustafa Kamal Amir Husin Siregar Amiruddin Amiruddin Amos Nauw Andi Herman Tellu Andi Irfan Andi Irwan Andi Rosdinaman Budi Andi Sismar Annisa' Khaerani Anthon Salombe Malewa Ariani Ariani Benyamin Susim Busman Busman Deftiara Felda Pramita N Deliana Rahakbauw Della Matelda Hara Dina Idie Edi Wahyudin Elisabeth Ambalele Ema Imelda Ronsumber Ester Yulina Tanel Federika Yumame Frederika Yumame Hamsiah Hamsiah Hardiman Faramit Sanaba Herlina Kamsrar Ibnu Rusyid Idha Wahyu Riana Indra Mulyana Iwan Setiawan Jessica Adlin Lumuhu Johana K.N.K Jongki Koraag Joninho Albert Kafiar Julita Kinho Kamila Maulidiya Nisak Mahmud Mahmud Mahmud Mahmud Marten Bless Maurits F. Noya Maurits Flourance Noya Meldilianus Nabas J. Lenas Mervin Komber Muhamad Zulfian Munzir Munzir Musriani, Musriani Nelwan Solossa Novaningtyas Azhari Mukti Nur Afni Khairunisa Nur Hasan Jamin Nurhaya Waroma Paniel Kambado Pelipus Wamban Pupung Andriyani Rachmadana, Satria Lintang Rahel Yuiana Yawan Rahman Hadi Rahmat Hidayatullah Rizal Moni Rosdinaman Budi Sabaria Sabaria Septi Angrayni Sonya E. Momot Talha Tri Rejeki Vebby Anwar Wa Ode Likewati Yolan Marjuk Yolanda Kambuaya Yolanda Susani Duwith Yosep Yewen Yunus Yunus