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Journal : building of informatics technology and science

Analisis Tingkat Kepuasan Pengguna Sistem Pembelajaran Daring Menggunakan Metode End User Computing Satisfaction Rahmah Khairani; Tengku Khairil Ahsyar; Eki Saputra
Building of Informatics, Technology and Science (BITS) Vol 4 No 2 (2022): September 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i2.1865

Abstract

The Online Learning System (SPADA) is a system implemented by STIKes Hang Tuah Pekanbaru to create an effective and productive learning culture. In implementing this system, there are still some problems, such as features that do not work properly, the color of the system display is too simple, there are many submenus in one menu, users feel confused when they run the system for the first time, the data processing process is more time consuming and there are several menus. which has not been updated in a long time. In addition, from the beginning of its implementation until now, there has been no report that can explain how the level of user satisfaction with SPADA at STIKes Hang Tuah Pekanbaru. Therefore, an analysis of the measurement of user satisfaction with SPADA was carried out to determine the level of user satisfaction and make recommendations for improvement in the management of SPADA in the future. The method used is End User Computing Satisfaction or EUCS. This method is based on 5 dimensions, namely Content, Accuracy, Format, Ease Of Use, and Timeliness. The process of collecting data in this study was carried out through interviews, observations and distributing questionnaires to 98 respondents using the Simple Random Sampling technique. The data obtained were calculated using SmartPLS version 3.3. Where in this study the results showed that the level of satisfaction of SPADA users was 70%, which means that users were satisfied using SPADA. Furthermore, related to several problems that users complained about, the researchers gave 6 recommendations for improvements to SPADA which aim to increase SPADA user satisfaction at STIKes Hang Tuah Pekanbaru.
Analisis Kepuasan Pengguna Sistem Informasi E-Campus Menggunakan Metode E-Servqual Dan Model Kano Nurhadi, Muhammad; Hamzah, Muhammad Luthfi; Ahsyar, Tengku Khairil; Jazman, Muhammad
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2691

Abstract

This study aims to identify the dimensions and service attributes that need to be improved, as well as improvements related to the quality of services provided by the e-campus system to students at UIN Mahmud Yunus Batusangkar. It also aims to identify the quality of services provided by the e-campus system to students. in order to provide advice or consideration to improve the quality of the e-campus system to the campus or developer, which in turn will produce a solution to improve the quality of the e-campus system for user satisfaction. The procedures used include 5 stages are planning, gathering information processing information analysis and the latest reporting review. The research results created calculations using e-servqual procedures of 0.92 ≤ 1, showing that the quality of the services provided could be said to be unable to fulfill students' expectations. If the level of performance is met, it will bring about a very large increase in user satisfaction. But if not fulfilled, it will reduce the level of satisfaction. Whereas the canoe model gets eight attributes included in the must-be category, eight one-dimensional attributes and six attractive attributes. The ranking level obtained is a source of attributes that are prioritized to be improved. Every attribute that has a very large negative value will also be less effective in achieving user satisfaction
Co-Authors Abd Rahman Abu Bakar Adillah, Suci Nur Afani, Dinda Afdal Muhammad Efendi Afifah, Tiara Afrah Afilla, Dini Akhiril Anwar Harahap Al-Qadr, Nola Ardelia Alriwanda, A Ananda, Dhea Andri Hairiyadi Andy Muhammad Yusuf Riva Andy Randi Anggi Widya Atma Nugraha Angraini Angraini Angraini Annisa Salsabila Anofrizen Anofrizen Ardiansyah Ardiansyah Arif Marsal Arif Marsal Arif Marsal Arifin, Hanifan Ariyansir, Sigit Asri Jakawendra Atha Kurniawan Aulia, Rian Ayulya, Agisti Mutiara Citra Annisa Dermawan, Tri Dinda Afani Efilda Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki Saputra Eki, Eki Saputra Fachrurozi Febi Nur Salisah Febriansyah, Yudhi Fitratul Aini Fitriani Mutakkin Fitriani Muttakin Fitriani Muttakin Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Harmaniola, Elsa Hasdi Radiles Ichsan Ahmad Gunawan Idria Maita Ilhammi, Windy Tri Indriani, Monalisa Inggih Permana Iqrom, Muhammad Irfan Faruqi, Nouval irvan, muhamad irvandra Ivan Alfikri jazman, muhamad Jazman Jazman, Muhammad Kusuma, Muhammad Wira Ade M Afdal M Afdal M. Afdal M. Afdal M. Afdal Maisarah Assa'diyah Maulana, Rizki Azli MaySarah, M Medyantiwi Rahmawita Medyantiwi Rahmawita Munzir Megawati Megawati Megawati - Megawati Megawati Megawati Megawati Megawati Megawati Megawati S.Kom., MT Megawati, M Mona Fronita Mona Fronita, Mona Mufti Mufti Muhammad Jazman Muhammad Lutfhi Hamzah Muhammad Lutfhi Hamzah Muhammad Luthfi Hamzah Muhammad Luthfi Hamzah Muhammad Naufal, Muhammad Muttakin, Fitriani Nabila Putri Nasution, Annio Indah Lestari Nazhifatunnisa, Nazhifatunnisa Nesdi Evrilyan Rozanda Ningsih, Widiah Nola Ardelia Al-Qadr Nora Ferwati Novianti, Elzy Novita Sari Nur Arifin Nurhadi, Muhammad nurhaliza azzini Nurmaini Dalimunthe, S.kom., M.Kes Nurrahma, Intan Oktoriani, Della Permata, Nur Fitria Mita Praniffa, Anisya Caty Pratama, Pangeran Fadillah Rahayu, Dwi Sri Rahmad Fauzi Rahmad Kurniawan Rahmah Khairani Rahmawita, Medyantiwi Raihan Alfarisy Raihan, Muhammad Rama, M Bryant Rama Ajalal Renaldi, Rengga Revansa, Muhammad Dio Rice Novita Rice Novita Rice Novita Rice Novita Riska Ayuni Rizki Aulia Putra romia romia romia Roni Ameldi Sabilla Yeni Sabrina Aisyah Sakdiah, Gewik Siregar, Syafril Siti Monalisa Siti Monalisa Subakja, Triyawan Bagus Sulthan Habib Syaifullah Syaifullah Syaifullah SE., M.Sc Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Tio Doli Raharjo Trisya, Cintia Putri Ulfa Fadilla Umi Riyani Winanda, Salsa Wuri Ratu Amnan Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly