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Journal : INDOGENIUS

Caring Model Development in Improving Quality of Nursing Services in Tasikmalaya Suprapti, Betty; Herliana, Lia; Yuningsih, Aneng
INDOGENIUS Vol 4 No 1 (2025): INDOGENIUS
Publisher : Department of Publication of Inspirasi Elburhani Foundation Desa. Pamokolan, Kecamatan Cihaurbeuti, Kabupaten Ciamis, Provinsi Jawa Barat, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56359/igj.v4i1.490

Abstract

Background: Caring is needed to improve services for consumers, in this case, patients. The development of caring behavior models in hospitals is essential in improving the quality of nursing services so that it impacts the number of patients treated. Purpose:  to identify the need for a caring model in improving the quality of nursing care at the Tasikmalaya Islamic Hospital, Indonesia Method: The research method uses a qualitative design with a phenomenological approach involving elements of management, nurses, and patients being treated. There were 13 participants consisting of 8 nurses as critical participants and five patients currently treated as validators. Data retrieval through in-depth interviews and focus discussions is then analyzed through content analysis. Results: The results obtained were four major themes and two sub-themes related to hospital development and the required caring model. A model of serving with "HEART" is obtained from the hospital's vision, nurse's, and patient's expectations of caring behavior. Conclusion: Nurses perceive caring behavior as serving wholeheartedly, prioritizing patient comfort, and communicating effectively and ethically. The caring model of serving with "heart" can be presented and implemented to improve nursing care services..
Co-Authors A, Iman Syarifuddin A, Saefunnuril Adawiyah, Irfa Agisti Raudhatul Fitri Agisti Raudlatul Fitri Agustiani, Risna Agustin, Wisa Putri Ai Rahmawati Ana Ikhsan H Anih Kurnia, Anih Anwar, Saefunnuril Anwar, Syaefunnuril Asep Setiadi Asparina, Arina Aulia, Sabrina Aska Baihaki, Muhamad Akmal Betty Suprapti Bilhamdilah, Zalfa Nabilah Bilhamdillah, Zalfa Nabilah Bilqis, Tsyania Dara Indah KKH Dewi Anggraini Dian Melasari Engkus Kuswara Enok Nurliawati, Enok Etty Komariah Sambas, Etty Komariah Fauziah, Sofa Kurnia Feni Nurwahyu Ningrat Fenty Rosmala Fitriani, Tia Fitriyana, Elsa Destira Gilang Ramadhan Gustiani, Mia Ruhmiati Hertini, Reni Hidayat, Nandita Milda Hikmat Desfriansyah Ide Suhendar Indah KKH, Dara Intanti Kurnia Ismawi, Ade Sayid Jarnauziah , Faza Aulia Julyanti, Ai Rian Karminah Karminah Khaeriyah, Yayi Siti Kurniawan . Kurniawan Kurniawan Lia Herliana M Arif Hidayat M. Yogi Riyantama Isjoni Marpatmawati, Idhfi Martino, Gisman Maulani, Royan Milda Hidayat, Nandita Muhammad Husein Nandang Wahyu Nasrulllah, Igal Mulki Nisa, Salsa Zahra Afiatun Nuraeni Nuraeni Nuraeni Nuranti, Mawar Nurhakim, Azi Farhan Nurmila, Zakia Purnama Sari, N. Jihan Audiya Purnama Sari, N.Jihan Audiya Rafida, Tia Raidatul, Rifa Ramdhani, Elvira Reni Hertini Reni Hertini Reni Hertini Rosyidah, Hani Salsabiela, Hilda Salsabilla, Talitha Agripina Shalehah, Livia Raissa Siti Rohimah Somana, Aan Sri Susilawati Sri Wianti Suharyanti, Enik Suprapti, Betty Syamsul Anwar Syamsul Anwar Syarifuddin, Iman Tyas Prayesti Wahyu Ikka Setyarini, Wahyu Ikka Wahyu, Nandang Wawan Rismawan, Wawan Wayunah Wayunah Yamila, Nisrina Yayi Siti Haeriyah Yayi Siti Haeriyyah Yulia, Elsa Yulianti, Yeli