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All Journal Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Lentera Pustaka JIPI (Jurnal Ilmu Perpustakaan dan Informasi) JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora DAR EL-ILMI : Jurnal Studi Keagamaan, Pendidikan dan Humaniora Bitnet: Jurnal Pendidikan Teknologi Informasi Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jatilima : Jurnal Multimedia Dan Teknologi Informasi SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL JURNAL ILMU PERPUSTAKAN (JIPER) Djtechno: Jurnal Teknologi Informasi Edu Cendikia: Jurnal Ilmiah Kependidikan INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Jurnal Informasi, Perpustakaan, dan Kearsipan (JIPKA) Tsaqofah: Jurnal Penelitian Guru Indonesia ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Inkunabula: Journal of Library Science and Islamic Information Local History & Heritage Communication and Information Journal Jurnal Ilmu Sosial, Humaniora dan Seni Jurnal Pendidikan dan Ilmu Sosial Guruku: Jurnal Pendidikan dan Sosial Humaniora Jurnal Perpustakaan dan Informasi (JAPRI) Triwikrama: Jurnal Ilmu Sosial Kohesi: Jurnal Sains dan Teknologi Asian Journal of Islamic Studies and Da'wah Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, Dan Sosial Humaniora Jurnal Sains Student Research Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Da'watuna: Journal of Communication and Islamic Broadcasting Jurnal Pendidikan, Bahasa dan Budaya Pendekar: Jurnal Pendidikan Berkarakter PERSPEKTIF: Journal of Social and Library Science
Muslih Fathurrahman
Universitas Islam Negeri Sumatera Utara
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Lentera Pustaka

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The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan Amin, Afriadi; Batubara, Abdul Karim; Fathurrahman, Muslih; Suyono, Hanny Chairany; Adellia, Mayranda; Afriyani, Wilda
Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan Vol 11, No 1 (2025): June
Publisher : Library and Information Science Study Program, Faculty of Humanities, Univ. Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/lenpust.v11i1.69895

Abstract

Background: This research uses an effective understanding of interpersonal communication and finds out what influences library users to visit the library at Universitas Negeri Medan.Objective: The purpose of this study was to analyze the effect of interpersonal communication and service quality on library satisfaction at Universitas Negeri Medan.Methods: This data collection technique is through observation and documentation. This data analysis technique uses thematic analysis. In providing services, librarians must foster positive, transparent, and interpersonal relationships by providing services that make librarians very happy when visiting the library. Communication is one of the most important factors in working between humans and other people in the work environment, for example, between employees in the same position or employees in different positions. The purpose of this research is to obtain information or feedback and improve user-friendly services, which is a form of collaboration between users and librarians to understand the purpose and objectives.Results: The results of this study prove that the most important thing is the positive influence of positive service to visitors and the quality of service to the accuracy of consumers can be well received.Conclusion: Based on the results of the research, a desktop-based information system application can be produced that can handle library services, among others, such as membership registration services, loans, returns, storage, library catalogue services, and compensation services.
Co-Authors Abdul Karim Batubara ABdul Karim Batubara, ABdul Karim Achiriah, Achiriah Adellia, Mayranda Adha Rahimi Afriyani, Wilda Ainun, Sri Al Muqtafi, Muhafidz Alfi Dalillah Aulia S Amin, Afriadi Annur rosida harahap Astiana Sakinah Dalimunthe Azhar, Anang Anas Barus, Putri Raeka Azizia Dea Amanda Dian Ramadani Dra. Retno MLIS. Sayekti Faisal Riza, Faisal Fathin Farazilla Gulo, Elsa Karenina Hannum Angginami Harahap, Alvina Syafila Harahap, Fadila Aldina Harahap, Hidayani Syafitri Harahap, Nurhasanah Hariana, Novia Hartati, Sukma Heni Pujiastuti Hikmah Rosari Irwansyah Irwansyah Khoirul Jamil Kiki Lopa Lopia Kumbang Maisya, Aprilla MIFTAHUL JANNAH Mirawati idi pangesti Muhammad Dalimunthe Muhammad Ridwan Nani Suryani Nasution, Hotmaidah Nazmiah Yusdi Arwana Neila Susanti Nur Hasanah Nuraina, Nuraina Nursapiah Harahap Panjaitan, Citra Aprillilla Pohan, Samia Putri, Kurnia Retno Sayekti Rifqa Amalia Zuhri Riska Saragih Rizky Agustama Rohani, Laila Sakti Ritonga Sari, Nimas Fatma Siahaan, Mira Suswati Sori Monang Sri Ningsih Sugiri, Tiara Dwi Handayani Suyono, Hanny Chairany Trisnawati Hadi Usnah, Yulianah Yanti, Rizki Febri Yasmin Safira, Meisha Yusra Dewi Siregar Yusra Dewi Siregar Zupti, Bella Aulia