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All Journal Jurnal Ilmu Keperawatan Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) Manuju : Malahayati Nursing Journal International Journal of Nursing and Health Services (IJNHS) Jurnal Kesehatan Panrita Husada Jurnal Promotif Preventif International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Keperawatan Florence Nightingale Jurnal Kolaboratif Sains Borneo Community Health Sevice Journal Research Review: Jurnal Ilmiah Multidisiplin Berita Kedokteran Masyarakat Jurnal Kesehatan Medika Udayana Mandala of Health : A Scientific Journal Al Gizzai: Public Health Nutrition Journal Jurnal Abdimas Indonesia GOTAVA Jurnal Pengabdian Bidang Kesehatan Genitri: Jurnal Pengabdian Masyarakat Bidang Kesehatan Linggamas: Jurnal Pengabdian Masyarakat Poltekita: Jurnal Ilmu Kesehatan Innovative Approaches in Health Science Journal Journal of Evidence-Based Community Health Media Keperawatan: Politeknik Kesehatan Makassar Nusantara Sehat: Jurnal Kesehatan Indonesia Indonesian Journal of Global Health Research
Suardi Suardi
Magister Kesehatan Masyarakat, Universitas Negeri Gorontalo
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Differences in the Quality of Health Services on the Satisfaction of BPJS Health Users Widya Cahyaningsih Polontalo; Herlina Jusuf; Suardi Suardi
Indonesian Journal of Global Health Research Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i2.939

Abstract

The quality of healthcare services plays a crucial role in determining patient satisfaction, especially among BPJS Kesehatan users at primary healthcare facilities. This study aims to examine differences in service quality and healthcare workers’ workload and their relationship with patient satisfaction at the Kota Tengah Health Center and Medy’s Primary Clinic in Gorontalo City. This quantitative study employed an associative analytic design involving 324 respondents selected through accidental sampling. Data were collected using structured questionnaires that had undergone validity testing using item–total correlations (items accepted when r-count > r-table, p < 0.05) and reliability testing using Cronbach’s Alpha, with coefficients ≥ 0.70 indicating acceptable internal consistency. Data were analyzed using appropriate statistical tests, including bivariate correlation and t-tests. The findings revealed significant differences in service quality, workload, and patient satisfaction between the two healthcare facilities. The Kota Tengah Health Center demonstrated superior service quality, particularly in the dimensions of patient safety, effectiveness, and timeliness. At the Health Center, patient-centeredness was the strongest predictor of patient satisfaction (r = 0.891; R² = 79.4%). In contrast, at Medy’s Primary Clinic, healthcare workers’ workload had the greatest influence on patient satisfaction (r = 0.611; R² = 37.4%). A t-test further indicated that overall patient satisfaction was significantly higher at the Health Center (p = 0.000). Both service quality and healthcare workers’ workload significantly influence patient satisfaction.
Edukasi Pencegahan dan Skrining Risiko Penyakit Kardiovaskular pada Peserta Prolanis di Puskesmas Limboto Ibrahim Suleman; Suardi
GOTAVA Vol. 4 No. 1 (2026): GOTAVA : Jurnal Penelitian dan Pengabdian kepada Masyarakat
Publisher : Yayasan Sumber Daya Manusia Cerdas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59891/jpmgotava.v4i1.41

Abstract

Cardiovascular disease is a leading cause of mortality and is associated with risk factors such as hypertension, diabetes mellitus, obesity, smoking, physical inactivity, and unhealthy dietary patterns. This community service activity aimed to improve participants’ knowledge of cardiovascular disease prevention, estimate 10-year cardiovascular risk, and provide risk-based counseling. The activity was conducted on June 7, 2026, at Limboto Community Health Center, Gorontalo Regency, involving 66 purposively recruited participants enrolled in the Chronic Disease Management Program (Prolanis). Activities included a pretest, interactive health education, blood pressure and anthropometric measurements, risk-factor interviews, cardiovascular risk estimation using the 2007 WHO/ISH Non-Laboratory Risk Prediction Chart for South-East Asia Region B, individual counseling, and an immediate posttest. The proportion of participants with good knowledge increased descriptively from 13 (19.7%) before education to 48 (72.7%) afterward. Screening results showed that 22 participants (33.3%) were at low risk, 18 (27.3%) at moderate risk, 14 (21.2%) at moderately high risk, 9 (13.6%) at high risk, and 3 (4.6%) at very high risk. Overall, 26 participants (39.4%) were categorized as having moderately high to very high risk and received counseling and priority follow-up recommendations. The activity identified participants requiring more intensive monitoring and showed a descriptive improvement in knowledge. However, causality cannot be inferred because the evaluation used a pretest–posttest design without a comparison group and an immediate posttest. Health education, cardiovascular risk screening, counseling, and monitoring should be integrated into routine Prolanis activities.
Dampak Kebijakan Jaminan Kesehatan Nasional Terhadap Akses Dan Kualitas Pelayanan Kesehatan Di Puskesmas Kota Tengah Kota Gorontalo: The Impact of the National Health Insurance Policy on Access and Quality of Health Services at the Central City Community Health Center in Gorontalo City Siti Fatmawati R. Patamani; Irwan; Andi Mursyidah; Suardi; Ulfa Aulia
Jurnal Kolaboratif Sains (Special Issue) - Jurnal Kolaboratif Sains (JKS) April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v9i4.10784

Abstract

Program Jaminan Kesehatan Nasional (JKN) merupakan kebijakan pemerintah yang bertujuan meningkatkan akses dan kualitas pelayanan kesehatan bagi seluruh masyarakat. Tujuan penelitian ini untuk menganalisis dampak kebijakan JKN terhadap akses dan kualitas pelayanan kesehatan di Puskesmas Kota Tengah, Kota Gorontalo. Jenis penelitian deskriptif kualitatif. Informan kunci kepala puskesmas dan operator JKN, Informan biasa 3 orang yaitu kepala tata usaha, perawat dan petugas P-Care, dan informan penunjang 2 orang yaitu pasien JKN PBI dan Non-PBI. Hasil penelitian menunjukkan dampak kebijakan JKN terhadap akses pelayanan kesehatan berdampak positif ditinjau dari aspek keterjangkauan finansial, ketersediaan layanan, aksesibilitas fisik, kemudahan administrasi dan kesesuaian layanan dan dampak kebijakan JKN terhadap kualitas pelayanan kesehatan berdampak positif ditinjau dari aspek struktur, proses, dan outcome. Kebijakan JKN meningkatkan akses pelayanan kesehatan, namun peningkatan kualitas pelayanan belum optimal. Diperlukan penguatan sumber daya dan sistem pelayanan untuk meningkatkan mutu layanan.
Co-Authors Ade Putri Ceria Ahmad Azhar Kadim Alwi Alwi Alwi Alwi Alwi Alwi Alwi Andi Mursyidah Anita Kartini arafah, Salmah Arfah, Zulfikar Aryawahyu Aswadi Ayu Ashari Badu, Ririn Chaerunnisa, Putri Citra Nefadillah Pratiwi Djafar Dewiyanti Dewiyanti Dewiyanti Dewiyanti Dewiyanti Dewiyanti Dewiyanti, Dewiyanti Dina Oktavian Dina Oktaviana Dina Oktaviana Ernawati Ernawati Ernawati Ernawati Ernawati Ernawati ernawati Ernawati Ernawati Fadillah Amalia Yusuf Fitriani Fitriani Hamka Herlina Jusuf Herlina Jusuf Husnadya, Nur Ibrahim Suleman Indrawati, Lia Ipha Wahyuni Putri Irfanita Nurhidayah Irwan Irwan Jamaludin, Nurdiana Kahar, Yunitra Kamriana Kamriana Kamriana Kamriana Kamriana Kamriana, Kamriana Karsum Violeta Kadir Laksmyn Kadir Luadu, Nurmarila Marlin Giu Muriyati Najihah Najihah Najwa Miranti I Lashari Nazwa Salsabila Suma Nur Citrayani Wahid Nur Ikrayani Yarmi Nurfateha Nurfateha Nurmawati, Sitti Patmawati Patmawati Patmawati Patmawati Patmawati Patmawati Patmawati, Patmawati Pilo, Wisnawati Putri Chaerunnisa Yusuf Qalbi, Nur Ratnasari Iskandar Riski Amalia Rosmin Ilham Sadli, Adi Sarinah Basri K Sartika Sirajuddien Bialan Sirajuddien Bialangi Siti Fatmawati R. Patamani Sitti Fatimah Meylandri Arsad Sukfitrianty Syahrir Sulistiani, Ita Sumarmi Sumarni M Sunarto Kadir Thalib, Abdul Ulfa Aulia Usman, Yunita Virta Vionita Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Widya Cahyaningsih Polontalo Wirda Wirda Wirda Yusuf, Nur Ayun R. zain, Zainuddin Zainuddin Zainuddin Zainuddin Zainuddin, Zainuddin