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Kepuasan Pelanggan di CV. Tirta Semesta Indonesia: Analisis Kualitas Pelayanan dan Harga Syahri Romadhon; Esti Dwi Rahmawati; Taufiq Nur Muftiyanto
Jurnal Publikasi Ilmu Manajemen Vol. 3 No. 3 (2024): September: Jurnal Publikasi Ilmu Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupiman.v3i3.4166

Abstract

This study aims to determine the effect of service quality and price on customer satisfaction of CV. Tirta Semesta Indonesia. This study uses quantitative research methods. The population in this study were customers at CV. Tirta Semesta Indonesia and the number of samples in this study were 83 respondents using purposive sampling technique. The variables used in this study are service quality, price and customer satisfaction. The data used in this study are primary data. The data collection method used is a questionnaire through G-Form. The results of this study indicate that service quality has a positive and significant effect on customer satisfaction, and price has a positive and significant effect on customer satisfaction, and service quality and price simultaneously (together) affect customer satisfaction.
Pengaruh Lingkungan Kerja dan Pelatihan Terhadap Kinerja Pegawai di Disdukcapil Kabupaten Sukoharjo Muhammad Fadilah; Taufiq Nur Muftiyanto; Khabib Alia Akhmad
Jurnal Pemimpin Bisnis Inovatif Vol. 2 No. 4 (2024): Oktober : Jurnal Pemimpin Bisnis Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jpbi.v1i4.294

Abstract

This research investigates the impact of work environment and training on the performance of employees at the Suikoharjo Regency Popuilation and Civil Registration Office. All 50 employees of the office constituited the stuidy popuilation. The stuidy employed work environment, training, and employee performance as key variables. Data collection methods incluided observation, interviews, and quiestionnaires, with data analysis conduicted uising SPSS 26. Findings indicate a positive buit insignificant relationship between work environment and employee performance, a positive and significant relationship between training and employee performance, and a combined influience of both work environment and training on employee performance.
Kualitas Pelayanan dan Reputasi Manajemen Terhadap Produk Bank BTN Syariah KCP Solo Enik Tri Afrika; R. Taufiq Nur Muftiyanto; Esti Dwi Rahmawati
Jurnal Pemimpin Bisnis Inovatif Vol. 2 No. 4 (2024): Oktober : Jurnal Pemimpin Bisnis Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jpbi.v1i4.301

Abstract

This research aims at Service Quality and Management Reputation for Bank BTN Syariah KCP Solo Products. The approach used in this research is a quantitative approach. The sampling technique in this research was a purposive sampling technique with the sample used amounting to 96 respondents. The data collection technique uses online questionnaire distribution with the help of Google forms. Data analysis techniques in this research are validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression test, coefficient of determination test, f test and t test. Based on data research analysis, the results show that there is an influence of service quality on bank products, there is an influence of management reputation on bank products, the f test shows that there is a simultaneous influence of service quality and management reputation on bank products. The results of the coefficient of determination test show an r square value of 0.502, which means that the influence of the service quality variable (x1) and management reputation (x2) simultaneously on the bank product variable (y) is 50.2%..
Pengaruh Kualitas Pelayanan dan Harga Terhadap Loyalitas Pelanggan di Red Chilies Hotel Solo Hesti Widyastuti; R. Taufiq Nur Muftiyanto; Indra Hastuti
Jurnal Pemimpin Bisnis Inovatif Vol. 3 No. 1 (2025): Januari : Jurnal Pemimpin Bisnis Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jpbi.v1i4.303

Abstract

This research aims to analyze the influence of Service Quality and Price on Customer Loyalty at Red Chilies Hotel Solo. The method used in this research is quantitative with data collected through questionnaires to hotel customers and processed using SPSS 26. The total number of respondents was 99 people. The data analysis techniques applied include validity, reliability, normality, multicollinearity, heteroscedasticity, multiple linear regression, coefficient of determination, and F and T tests to determine the relationship between variables. The research results show that Service Quality (X1) and Price (X2) have an effect on Customer Loyalty (Y), proven through a significant T test of more than 0.05 and a calculated r value that is greater than r table 1.661.
Pengaruh Kepemimpinan Transformasional dan Disiplin Kerja terhadap Kinerja Karyawan pada UKM Sanwadekor.Id Kabupaten Sukoharjo Alivia Manda Dwi Astuti; Harsanto; R. Taufiq Nur Muftiyanto
EBISMAN eBisnis Manajemen Vol. 4 No. 3 (2026): September: Ebisnis Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ebisman.v4i3.1502

Abstract

Employee performance is a key determinant of organizational success, particularly for Micro, Small, and Medium Enterprises (MSMEs) that rely on the quality of human resources for their operations. Sanwadekor.id, an MSME in Sukoharjo Regency, faces several challenges, including failure to meet work completion targets, inconsistent work discipline, and suboptimal coordination among team members. This study aims to analyze the impact of transformational leadership and work discipline on employee performance at Sanwadekor.id. A quantitative approach with an explanatory design was employed. The study utilized a sample of 100 respondents selected through purposive sampling. Data were collected via a five-point Likert scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0 software. The results indicate that both transformational leadership and work discipline have a positive and significant effect on employee performance. Work discipline exerts a greater influence on improving employee performance than transformational leadership does. The coefficient of determination (R²) of 0.606 demonstrates that these two variables account for 60.6% of the variation in employee performance. These findings are expected to serve as a basis for Sanwadekor.id to strengthen transformational leadership practices and enhance work discipline, thereby supporting sustained improvements in employee performance.