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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Cosmogov: Jurnal Ilmu Pemerintahan JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Ilmu Administrasi Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Humaniora dan Ilmu Pendidikan Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Social Knowledge Education (JSKE) Lok Seva: Journal of Contemporary Community Service PUBLICUS: JURNAL ADMINISTRASI PUBLIK Baileo: Jurnal Sosial Humaniora Journal of International Multidisciplinary Research Holistik Analisis Nexus Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Jurnal Riset Sosial Humaniora dan Pendidikan
Patty, Julia Theresia
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : journal of social knowledge education jske

 1 
Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Suripatty, Chiquitita Anastasya Bernadine; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Abstract

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.
Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Suripatty, Chiquitita Anastasya Bernadine; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Abstract

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.
The Influence of Discipline and Employee Perfomance on the Quality of Public Services at the Department Environment and Waste Management of Ambon City Br Manurung, Tri Hemat; Soselisa, Pieter Sammy; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2805

Abstract

Purpose of the study: This study aims to analyze the influence of work discipline and employee performance on the quality of public services at the Department of Environmental Affairs and Waste Management of Ambon City. Public service quality reflects the government’s capacity to fulfill community needs and expectations, particularly in waste management services that directly affect environmental cleanliness, public health, and community satisfaction. Methodology: This research employed a quantitative survey approach involving employees directly engaged in waste management services. Data were collected through structured questionnaires using a five-point Likert scale to measure work discipline, employee performance, and public service quality. Instrument validity and reliability were tested prior to analysis. The data were analyzed using descriptive statistics and multiple linear regression, supported by classical assumption tests to ensure the reliability of the regression model. Main Findings: The results show that work discipline has a positive and significant effect on public service quality. Employee performance also has a positive and significant effect. Simultaneously, both variables significantly influence service quality with a strong coefficient of determination. Disciplined behavior and optimal performance substantially improve reliability, responsiveness, assurance, empathy, and tangible aspects of public services. Novelty/Originality of this study: This study provides an integrated quantitative analysis of discipline and performance as simultaneous determinants of service quality in the municipal waste management sector, offering empirical evidence to strengthen citizen-oriented local governance.
Co-Authors Abubakar, Fairus B. S. Ahmad Rosandi Sakir Aihunan, Sakina Safarina Al-Hamid, Rugayah Alhamid, Rugaya Aminah Bahasoan Arista, Natasya Br Manurung, Tri Hemat Buton, Wulan Aulia Iis Amalia Intan Juniyanti Makuituin Iriane Sosiawaty Ponto Jarmin Josep Antonius Ufi Lamatokang, Monalisa Lekawael, Erna Shine Mansye Bakarbessy Meilani Djabumir, Gracia Mohamad Arsad Rahawarin Mohammad Arsad Rahawarin Normawati Normawaty Normawaty Ohoiwutun, Stanislaus K. Ohoiwutun, Stanislaus Kostka Papalia, Tri Irmayuni Kalsum Pattimukay, Hengky Virgo Richardo Petronela Sahetapy Petronela Sahetapy Ponto, Iriane Sosiawaty Rahanra, Ivonny Yeany Rahawarin, M Arsad RAHAWARIN, MOHAMAD ARSAD Rengifurwarin, Zainal Abidin Rosana Ana Marin Siahaya Rugayah Alhamid Sapulette, Megarini Ivonny Sariyowan, Stephanie Selanno, Hendry Siahaya, Rosana Ana Marin Silawane, Naifa Nabila Soselisa, Pieter S. Sukma Muhammad Suripatty, Chiquitita Anastasya Bernadine Tuhelelu, Nurul Fatah Ufi, Josep Untung Tomagola Wailussy, Vivin Faidar WAISAPY, Jeanly Zalili, Iana