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All Journal JURNAL PENDIDIKAN TAMBUSAI Bisman (Bisnis dan Manajemen): The Journal of Business and Management Sunan Kalijaga International Journal on Islamic Educational Research Finansha: Journal of Sharia Financial Management Journal of Research in Social Science and Humanities Al-Khidmah Jurnal Pengabdian Masyarakat Journal of Artificial Intelligence and Digital Business APLIKATIF: Journal of Research Trends in Social Sciences and Humanities Jurnal Ekonomi, Bisnis, dan Humaniora Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Nurhidayah, Rika
Unknown Affiliation
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Human Resource Management Quality as a Determinant of Customer Satisfaction with Service Quality as a Mediator Mardiyana, Mardiyana; Ratnasari, Ani; Nurhidayah, Rika
APLIKATIF: Journal of Research Trends in Social Sciences and Humanities Vol. 4 No. 3 (2025): APLIKATIF: Journal of Research Trends in Social Sciences and Humanities
Publisher : Lembaga Junal dan Publikasi, Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59110/aplikatif.v4i3.699

Abstract

This study examines the impact of digital human resource management (HRM) quality on customer satisfaction, with service quality acting as a mediating variable, within Indonesia’s e-commerce landscape. Employing a quantitative approach and structural equation modeling (SEM), data were collected from 300 Shopee users across multiple regions. The results indicate that digital HRM quality significantly influences customer satisfaction (β = 0.387, p < 0.001), with employee digital competence emerging as the most influential indicator. Moreover, service quality partially mediates this relationship, suggesting that internal HRM capabilities shape external consumer perceptions and experiences. The findings support the relevance of theoretical models such as the Resource-Based View (RBV), Service-Dominant Logic (SDL), and digital transformation theory in the Southeast Asian context. This study underscores the strategic value of human capital in digital markets and highlights the importance of continuous investment in employee digital skills. Practical implications are provided for e-commerce firms aiming to align HRM strategies with customer experience management to sustain competitiveness in dynamic digital environments.
Revitalizing Character Education Curricula in The Digital Era: A Literature Review at The Junior High School Level Pramesti, Azzahra Maya; Nurhidayah, Rika; Firdaus, Miftahul; Khuriyah
Sunan Kalijaga International Journal on Islamic Educational Research Vol. 9 No. 2 (2025)
Publisher : Pascasarjana Fakultas Ilmu Tarbiyah dan Keguruan UIN Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/skijier.2025.92.02

Abstract

This article examines the urgency of revitalizing character education curricula at the junior high school (SMP) level in response to profound transformations driven by digital culture. The study aims to analyze existing models of character education implementation, identify the impacts of the digital era on students’ character formation, explore emerging challenges, and propose strategic directions for curriculum revitalization. Employing a qualitative descriptive literature review design, this study systematically analyzed peer-reviewed articles, academic books, and policy documents published over the last decade, sourced from reputable digital databases. The findings indicate that character education in Indonesian SMPs has been institutionally implemented through integrated intrakurikular, kokurikular particularly the Projek Penguatan Profil Pelajar Pancasila (P5) and ekstrakurikular pathways grounded in Pancasila values and national education policy. While digital culture offers opportunities to enhance creativity, collaboration, and digital literacy, it simultaneously poses risks to students’ discipline, self-control, empathy, and integrity when not accompanied by adequate guidance. The study further identifies persistent challenges related to teacher preparedness, digital safety, cyberbullying, plagiarism, and assessment systems that remain predominantly oriented toward offline behavior. The implications of this study highlight the need to reconceptualize character education as a holistic integration of moral values, digital ethics, and civic responsibility, and to explicitly embed these dimensions within curriculum standards and assessment frameworks. As a limitation, this study relies on secondary data and does not capture direct empirical evidence from school practices. Future research is recommended to conduct empirical investigations that assess the effectiveness of digitally integrated character education models and explore the lived experiences of teachers and students in digital learning environments.
Gerak Bersama Mewujudkan Desa Ramah Lingkungan: Implementasi Program Kuliah Kerja Nyata di Kelurahan Tigaraksa, Kabupaten Tangerang Nurhidayah, Rika; Cahyadi, Ari; Anggraeni, Octaviana; Fajar, Ichsan; Atina, Tika Najatun
Jurnal Pendidikan Tambusai Vol. 10 No. 1 (2026)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v10i1.36768

Abstract

Program Kuliah Kerja Nyata (KKN) merupakan bentuk implementasi Tri Dharma Perguruan Tinggi pada aspek pengabdian kepada masyarakat yang bertujuan menjembatani pengetahuan akademik dengan kebutuhan riil masyarakat. Artikel ini membahas secara komprehensif pelaksanaan KKN Kelompok 12 Universitas Tangerang Raya di Kelurahan Tigaraksa, Kecamatan Tigaraksa, Kabupaten Tangerang, dengan tema “Gerak Bersama, Mewujudkan Desa Ramah Lingkungan”. Penelitian ini menggunakan pendekatan deskriptif kualitatif berbasis laporan kegiatan lapangan yang meliputi analisis situasi, perumusan masalah, implementasi program, serta evaluasi capaian. Fokus utama kegiatan mencakup bidang pendidikan, lingkungan, kesehatan, dan infrastruktur berbasis partisipasi masyarakat. Hasil kegiatan menunjukkan adanya peningkatan kesadaran lingkungan, penguatan literasi sosial anak, serta meningkatnya partisipasi warga dalam kegiatan kolektif. Program KKN ini membuktikan bahwa pendekatan kolaboratif antara mahasiswa dan masyarakat mampu mendorong perubahan sosial yang berkelanjutan di tingkat kelurahan.
Co-Authors Anggraeni, Octaviana Atina, Tika Najatun Azis, Nur Cahyadi, Ari Damayanti, Fransiska Tasya Desi Ratnasari Dewanto, I Joko Fajar, Ichsan Fasmadhy Satiadharmanto, Deddi Firdaus, Miftahul Fitriah Indah Sari harisandi, Prasetyo Hayim, Wachid Heritawati, Ayunia I Dewanto Indra Permana, Indra Jaka Slameta Khuriyah Malik, Rahmalia Mardiyana Mardiyana Miftahul Ulum Muliansyah, Dadah Nining Yuningsih Parulian, Pahala Pramesti, Azzahra Maya Ratnasari, Ani Riski Eko Ardianto Rustianah, Rustianah Sarjaya, Sarjaya Satiadharmanto, Deddi Fasmadhy Sodikin, Nur Sofyan Sofyan Sulaeman, Maman Tikaromah, Oom Wachid Hasyim, Wachid Wahdah, Ulya Yusriani, Sri