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Journal : Journal of Industrial Engineering Management

THE PERFORMANCE MEASUREMENT OF CONSULTING SERVICE COMPANY IN INDONESIA; CASE STUDY Wahyu Ismail Kurnia; Ariamin Ariamin; Elisa Kusrini
Journal of Industrial Engineering Management Vol 6, No 2 (2021): Journal of Industrial Engineering Management Vol. 6 No. 2
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v6i2.944

Abstract

Performance evaluation is the first step of a company in reaching its competitive advantage in the midst of globalization and free market enactment. The result of performance evaluation can be used as strategic formulation and decision making in fixing performance indicator which is considered as poor. From the facts, this research uses the evaluation adopted from PwC, which used to evaluate the performance of a consulting service company in Indonesia named XYZ Ltd. The reason for choosing PwC business model is because it covers all aspects that affect company’s ability to achieve competitive advantage. Moreover, this research uses 5 of 7 aspects of performance measurement offered by PwC business model. Measurement indicators and characteristics based on library research and company’s internal managerial party interviews are made, so that the evaluation process can be interpreted into the formulation of strategic improvement and decisions making. The result of performance measurement is expected to be able to give a new perspective in overall performance evaluations of consulting companies and evaluate company’s ability to win over its competitors, as well as to prove the ability of PwC’s measurement model in evaluating the performance of consulting companies in Indonesia model of performance.
GAP ANALYSIS AND ENHANCEMENT STRATEGY FOR SUPPLY CHAIN PERFORMANCE IN THE HANDICRAFT INDUSTRY OF ISR BONE SMES: A SCOR RACETRACK APPROACH Fole, Asrul; Immawan, Taufik; Kusrini, Elisa; Mail, Abdul; Dahlan, Muhammad
Journal of Industrial Engineering Management Vol 9, No 3 (2024): Journal of Industrial Engineering and Management
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v9i3.1865

Abstract

Supply chain performance is a crucial factor for the handicraft industry in coping with the increasing and complex competition. This study aims to determine the enhancement strategy for the supply chain performance in the handicraft industry of ISR Bone SMEs in the Reliability sector by using the SCOR Racetrack version 12.0 method. This method can assess the gap between actual and target performance on level 1 and level 3 metrics. The results of the study indicate that there is a significant gap in the RL.1.1 Perfect Order Fulfillment metric of 78.63% and in the level 3 metrics: RL.3.32, RL.3.24, and RL.3.55. The proposed enhancement strategies include socialization, promotion, cooperation, fast drying equipment, training on weaving and packaging processes, as well as the use of technology, and scheduling of returned products. This study is expected to contribute to the development of the handicraft industry in Indonesia.