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All Journal Didaktika: Jurnal Pemikiran Pendidikan JURNAL ILMIAH PENDIDIKAN KEBUDAYAAN DAN AGAMA JURNAL PENGABDIAN MASYARAKAT AKADEMISI Jurnal Ilmiah Research Student JURNAL ILMIAH PENELITIAN MAHASISWA JURNAL MULTIDISIPLIN ILMU AKADEMIK International Journal of Educational Development Jurnal Intelek Insan Cendikia Prosiding Seminar Nasional Ilmu Hukum Proceeding of The International Conference on Social Sciences and Humanities Innovation
Wahira Wahira
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Social Sciences Other

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Interoperability and Public Value Creation in Digital Government: Rethinking Institutional Design for Integrated Service Delivery Fatmawati A Rahman; Jasruddin Daud; Rifdan Rifdan; Wahira Wahira
Proceeding of the International Conference on Social Sciences and Humanities Innovation Vol. 2 No. 2 (2025): December : Proceeding of the International Conference on Social Sciences and Hu
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/icsshi.v2i2.74

Abstract

Interoperability has become a critical enabler of integrated service delivery in contemporary digital government. However, despite significant technological investments, many governments continue to experience fragmented service systems and limited public value outcomes. This study examines how institutional design shapes interoperability capacity and how interoperability contributes to public value creation within digital government frameworks. Employing a qualitative explanatory case study approach, data were collected through semi-structured interviews, document analysis, and institutional observations. The findings reveal that interoperability is not solely a technical function but an institutional capability embedded in governance structures, regulatory frameworks, data standards, and coordination mechanisms. While technical data exchange mechanisms exist, institutional fragmentation, regulatory ambiguity, and limited cross-agency collaboration constrain seamless integration. The study demonstrates that institutional design mediates the relationship between interoperability and public value creation by influencing the effectiveness of integrated service delivery. Public value gains are evident in operational efficiency and accessibility; however, improvements in legitimacy, trust, and service coherence remain incremental where institutional alignment is weak. The research contributes to digital governance literature by conceptualizing interoperability as an institutional construct and highlighting the necessity of governance reform for sustainable public value generation. The findings suggest that governments must prioritize institutional coherence, standardized data governance, and collaborative coordination frameworks to fully realize the transformative potential of digital government.
Co-Authors A. Kasmawati Abd Hamid ABDUL HAMID Aisyah Aisyah Andi Aslinda Andi Cudai Nur Andy Chairuddin Annisa Friya Ardini Azis, Mislia Azizah Azizah Bustan Bustan Darwis, Assidiq Ermelinda Agnes Gunu Pure Fatmawati A Rahman Fitriani Afrilia Nur Jufri Hamzah Upu Hasan Hasan Herlina Herlina Herlina Herlina Herman Herman Jasruddin Daud Kartini Marzuki meriani meriani Muhammad Ardiansyah Muhammad Yusri Bachtiar Nur Aisyah Nur Sakina Mawadda Nurhikmah Nurhikmah Putri Pebrianti Rahmadhani Rahmadhani Ratna Ratna Rifdan . Sinta Febrianti Sitti Habibah Suarlin, Suarlin Sumarlin Mus Syamsuardi Syamsuardi Syamsurijal Basri Yaumil Khairiah