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Perception of Tax Center Services as a Determinant of Satisfaction Destiana, Destiana; Jufri Yandes; Jasrial; Syarif Fadillah; Husna Puteri P; Syafiqoh Nurhayati; Dedy Juaniadi; Aji Fajar Suryo Antoro; Muhtarom; Dwi Rahmawati; Laras Ayu Andini; Ridha Azka Raga
Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Vol. 11 No. 2 (2025): Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton, Indonesia
Publisher : Lembaga Jurnal dan Publikasi Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/pencerah.v11i2.7061

Abstract

Tax revenue is the main source of state revenue and to achieve its growth, effective service is needed to increase taxpayer satisfaction. This study aims to provide the impact of Tax Center services on taxpayer satisfaction in the context of the Open University. Using a quantitative descriptive method, data were collected from 115 respondents consisting of lecturers and education staff through a structured questionnaire. The questionnaire measured five dimensions of service, namely physical evidence, transmission, responsiveness, assurance, and empathy, and overall with satisfaction analyzed using the SmartPLS 4.0 application. The results of the study indicate that although empathy has a significant effect on taxpayer satisfaction, other dimensions, namely physical evidence, income, responsiveness, and assurance, do not show a significant effect. Empathy, which includes attention to taxpayer needs, problem solving, and ease of service, is identified as the strongest determinant of satisfaction. This study underlines the importance of empathetic involvement by Tax Center officers in assisting taxpayers, especially in reporting SPT, which increases overall satisfaction. Conversely, other dimensions of impact that are not significant indicate the need for improvement in service delivery. This study concludes with recommendations to strengthen service quality in all dimensions to improve taxpayer satisfaction and compliance.
Pelatihan Pembuatan Perangkat Pembelajaran yang Praktis Menggunakan AI “Copilot” Untuk Meningkatkan Kemampuan Guru Sekolah Dasar Di Kamang Mudiak, Agam Ayu Ningrum, Tia; Gistituati, Nurhijrah; Jasrial; Syahril
Jurnal Dedikasia : Jurnal Pengabdian Masyarakat Vol. 4 No. 2 (2024): Desember 2024
Publisher : Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30983/dedikasia.v4i2.8671

Abstract

Data empirise di Kecamatan Kamang Mudiak menunjukkan rendahnya kompetensi guru dengan persentase 54,77%. Kemudian, masih banyak guru yang belum paham dengan teknologi digital yaitu 97,5% guru. Solusi untuk mengatasi permasalahan tersebut adalah dengan pelatihan pembuatan perangkat pembelajaran yang praktis menggunakan AI “Copilot”. Tahapan atau metode dalam kegiatan ini adalah dengan menjalin kerjasama dengan mitra, pengaturan waktu kegiatan, melakukan pretest, transfer ilmu tentang perkembangan IPTEK dan tuntutan guru harus melek teknologi, pelatihan pembuatan rancangan pembelajaran yang praktis menggunakan Copilot, pelatihan pembuatan media pembelajaran yang praktis, dan pelatihan pembuatan bahan evaluasi menggunakan  Copilot. Berdasarkan hasil pretest angket yang dilakukan pada kegiatan pelatihan tentang kompetensi guru yaitu 77 % dan untuk kemampuan guru dalam penggunaan AI yaitu 69 %. Selanjutnya hasil angket postest dari kegiatan pelatihan untuk kompetensi guru yaitu 97 % dan untuk penggunaan AI yaitu 95 %. Hasil dari kegiatan ini diharapkan dapat meningkatkan pengetahuan dan keterampilan dari guru dalam membuat perangkat pembelajaran yang praktis menggunakan AI “Copilot”. Empirical data in Kamang Mudiak District shows low teacher competency with a percentage of 54.77%. Then, there are still many teachers who do not understand digital technology, namely 97.5% of teachers. The solution to overcome this problem is through training in making practical learning devices using AI "Copilot". The stages or methods in this activity are by collaborating with partners, arranging activity times, conducting pretests, transferring knowledge about the development of science and technology and the demands of teachers to be technology literate, training in making practical learning designs using Copilot, training in making practical learning media, and training in making evaluation materials using Copilot. Based on the results of the pretest questionnaire conducted in the training activities on teacher competency, namely 77% and for teacher ability in using AI, namely 69%. Furthermore, the results of the posttest questionnaire from the training activities for teacher competency were 97% and for the use of AI, namely 95%. The results of this activity are expected to improve the knowledge and skills of teachers in making practical learning devices using AI "Copilot".
The Impacts of School Climate and Teachers’ Teaching Experience on the Social Competency of State Junior High School Teachers Lena Nofelia; Jasrial
Indonesian Research Journal in Education |IRJE| Vol. 8 No. 2 (2024): IRJE |Indonesian Research Journal in Education|
Publisher : Universitas Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/irje.v8i2.31670

Abstract

This research aimed to obtain data and information about the effect of school climate on the social competence of State Junior High School teachers in West Padang District, the effect of teacher teaching experience on the social competence of State Junior High School teachers in West Padang District, and the effect of school climate and teacher teaching experience on the social competence of State Junior High School teachers in West Padang District. It used correlational quantitative research with an associative type. The population was 124 Civil Servant teachers at State Junior High Schools in West Padang District, while the sample was 63 teachers. The research instrument used was a questionnaire with a Likert scale, which had five alternative answers. The data analysis showed a significant effect between school climate and teacher social competence at 58%, teacher teaching experience on teacher social competence at 35.4%, and school climate and teacher teaching experience together on teacher social competence at 62.8%.
Evaluation of the Vocational Education Program for Computer Engineering Networking and Computer Programming at the Dar El Ilmi Islamic Boarding School Elhadi, Hafzan; Rahmi , Ulfia; Jasrial; Ridwan
Indonesian Research Journal in Education |IRJE| Vol. 8 No. 2 (2024): IRJE |Indonesian Research Journal in Education|
Publisher : Universitas Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/irje.v8i2.33526

Abstract

This research aimed to determine the input, process, and output aspects in finding gaps in the Vocational Program at the Dar El Ilmi Islamic Boarding School Payakumbuh against the regulations of Minister of Religion Decree Number 347 of 2022 concerning Guidelines for Curriculum Implementation in Madrasas. It was qualitative research. The results indicated the vocational education program at the Dar El Ilmi Islamic Boarding School Payakumbuh has been running well according to existing regulations. However, there were several gaps, including the input evaluation aspect of the vocational program at the Dar El Ilmi Islamic Boarding School. The evaluation aspect of the vocational program process at the Dar El Ilmi Islamic Boarding School was very good, namely 96.29%, although a gap was found, namely 3.71%. The evaluation aspect of the vocational program output at the Dar El Ilmi Islamic Boarding School was very good, namely 97.5%, although a gap was found of 2.5%.
A Quality of Learning Leadership: Multi-Site Studies Simatupang , Umy Nadrah; Marsidin, Sufyarma; Rusdinal; Jasrial
Indonesian Research Journal in Education |IRJE| Vol. 8 No. 2 (2024): IRJE |Indonesian Research Journal in Education|
Publisher : Universitas Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/irje.v8i2.34213

Abstract

The school principal's leadership is an essential value in realizing quality education. This research is qualitative and based on a multi-site study. The research results show that the principal of Al Azhar 32 Islamic Junior High School Padang carries out various strategies to improve the school’s quality by having good relationships with parents through approaches in supporting school programs, running programs that will enhance religious and moral values, conducting training for teachers to improve the quality of teaching, and always involving students in competitions. Meanwhile, the principal of Jhons Febby Islamic Junior High School conducts systemic planning and evaluation of school programs, implements open communication with school staff, has superior programs, and strengthens cooperation and collaboration between school staff.
Development of a training model to improve the managerial competence of Islamic boarding schools based on problem-based learning Yoga Amarta; Jasrial; Nurhizrah Gistituati; Ahmad Sabandi
Indonesian Research Journal in Education |IRJE| Vol. 9 No. 01 (2025): IRJE |Indonesian Research Journal in Education|
Publisher : Universitas Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/irje.v9i01.36574

Abstract

This research aimed to develop a valid, practical, and effective problem-based learning-based managerial competency improvement training model for Islamic boarding school administrators. This research and development (R&D) research was developed using the ADDIE model, which consists of the stages of analysis, design, development, implementation, and evaluation. The instruments were interview sheets, needs analysis questionnaires, validity questionnaires, practicality questionnaires, and test instruments. The results showed that the validity test of the developed training model was in the valid category, with an average score of 0.91. The average scores of the practicality test given by the instructor and training participants were 90.00% and 90.72%, respectively, in the efficient category. The results of training activities showed an increase in the average test score of 40.77 points, with a moderate increase criterion. The effectiveness test with the N-Gain formula scored 0.65, with a fairly effective category. Additionally, the conclusion was that the problem-based learning-based managerial competency improvement training model for Islamic boarding school administrators is valid, practical, and quite effective.
Contribution of instructional leadership and teacher work discipline to teacher performance Febrianti, Helsi; Nellitawati; Rusdinal; Jasrial
Indonesian Research Journal in Education |IRJE| Vol. 9 No. 01 (2025): IRJE |Indonesian Research Journal in Education|
Publisher : Universitas Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/irje.v9i01.44713

Abstract

This research aimed to obtain data and information about the contribution of instructional leadership to teacher performance, teacher work discipline to teacher performance, and the contribution of instructional leadership and teacher work discipline to teacher performance at Islamic state junior high school in Pariaman City. This research was quantitative and correlational with the associative type. The population was 116 civil servant teachers. The sample was determined using the Cochran formula with an error rate of 10%, and the stratified proportional random sampling technique was used to obtain 58 teachers. The research instrument was a questionnaire with five alternative answers. The data analysis technique used multiple linear regression tests processed in SPSS version 26. The data analysis showed a significant contribution of instructional leadership and teacher performance, between teacher work discipline and teacher performance, and between instructional leadership and teacher work discipline to teacher performance. Instructional leadership contributes significantly to teacher performance. The better the instructional leadership shown, the better the performance of Islamic state junior high school teachers in Pariaman City. Also, teacher work discipline contributes significantly to teacher performance. The better the teacher’s work discipline, the better the performance of Islamic state junior high school teachers.
Development of Learning Modules Based on the Halaqah Approach through the ADDIE Model Qurba, Al-Qanit; Ananda, Azwar; Jasrial; Zuwirna
Jurnal Penelitian Pendidikan IPA Vol 9 No 12 (2023): December
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i12.5879

Abstract

This research is motivated by facilitating Fiqh learning which is expected to help students and increase the variety of teaching materials for modules based on the Halaqah method so that they are more active and happy in learning Fiqh. This research includes research and development. This research uses the ADDIE development model with 5 stages, namely analysis, design, development, implementation, and evaluation. The instruments in this research used validity and practicality test questionnaires, and student learning outcomes to test the effectiveness of the Fiqh module being developed. The results of this research and development show that the validity test results based on media expert questionnaire validation obtained an average score of 95.55% with valid criteria. while the validation results from material experts obtained an average value of 86.95% with valid criteria. Linguist validation obtained an average score of 87.69% with valid criteria. The results of the practicality test based on the Fiqh teacher response questionnaire obtained an average score of 95.65%. The results of the practicality test based on the student response questionnaire from the experimental class obtained an average score of 89.83. Meanwhile, for module accuracy, an average score of 91.33% was obtained in the very practical category.