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Optimization of E-Government Through Information Technology Management Indiati Indiati; Suljatmiko Suljatmiko; Cecep Wahyu Hoerudin; Ufa Anita Afrilia; Sri Wulan Windu Ratih
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 3 (2023): Birokrasi dan Pemerintahah di Daerah 12
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i3.30653

Abstract

E-Government has become the main driver in the transformation of public services through the management of Information Technology (IT). In this context, it is important to understand the positive impact produced by IT, as well as identify obstacles and effective management strategies to optimize E-Government. This research aims to investigate developments and challenges related to E-Government through IT management, as well as to identify effective strategies for dealing with these dynamics. This research uses a descriptive qualitative approach with data analysis from various research sources and previous studies that are relevant to the research topic. The results of this research provide in-depth insight into the role of IT in E-Government, the challenges that need to be overcome, as well as effective strategies for managing government IT. In the future, collaboration between the public and private sectors, integration of advanced technology, and response to cyber security threats will be the key to the success of an E-Government that is more efficient and relevant to society's demands. This research provides a valuable basis for improvement and innovation in government management in the digital era.
OPTIMIZING PUBLIC SERVICES THROUGH THE APPLICATION OF ARTIFICIAL INTELLIGENCE A CASE STUDY OF INTEGRATED ADMINISTRATIVE SERVICES AT THE SUB-DISTRICT LEVEL Ruhana, Faria; Alimuddin, Asriani; Hidayat, Yogi Syarif; Afrilia, Ufa Anita; Zulfikar, Waluyo
VISIONER : Jurnal Pemerintahan Daerah di Indonesia Vol 15 No 2 (2023): Visioner: Jurnal Pemerintahan Daerah di Indonesia
Publisher : Alqaprint Jatinangor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jv.v15i2.860

Abstract

This study explores the optimization of public services through the application of Artificial Intelligence (AI), focusing on a case study of integrated administrative services at the sub-district level. The research aims to understand how AI can enhance the efficiency, accuracy, and accessibility of public services in a local government setting. Employing a mixed-methods approach, the study combines quantitative data analysis of service delivery metrics with qualitative insights from interviews with public officials and service users. The findings reveal that the integration of AI technologies, such as automated data processing, chatbots for customer service, and predictive analytics, significantly improves service delivery times, reduces errors, and increases citizen satisfaction. The study also identifies challenges in implementing AI, including technical infrastructure requirements, staff training needs, and concerns about data privacy and security. The research contributes to the growing body of knowledge on digital transformation in public administration, highlighting the potential of AI to revolutionize local government services. The study concludes with recommendations for policymakers and practitioners on effectively integrating AI into public service frameworks, emphasizing the need for strategic planning, stakeholder engagement, and continuous evaluation.
TRANSFORMING PUBLIC SERVICES: THE ROLE OF DIGITAL INNOVATION IN INDONESIAN MUNICIPAL GOVERNANCE Afrilia, Ufa Anita; Asy'Ary, Ayuningtiyas Putri Mumpuni Halim; Muhdiarta, Untung; Mayasari, Yane; Anangkota, Muliadi
VISIONER : Jurnal Pemerintahan Daerah di Indonesia Vol 16 No 1 (2024): Visioner: Jurnal Pemerintahan Daerah di Indonesia
Publisher : Alqaprint Jatinangor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jv.v16i1.1043

Abstract

Digital innovation has become an important catalyst in the transformation of public services in Indonesia, especially at the local government level. The application of digital technology can increase transparency, accountability, and responsiveness of the government to the needs of the community. However, challenges such as infrastructure gaps and bureaucratic resistance are still major obstacles in this process. This study aims to explore the impact of digital innovation on the quality of public services in local governments. The study was conducted using a qualitative approach, using thematic analysis of data obtained from various relevant sources. The results of the study indicate that digital innovation significantly improves the quality of public services by accelerating the administrative process and increasing transparency and accountability. Digital technology also enables local governments to be more responsive to community needs and encourages public participation in decision-making. However, the success of digital transformation is highly dependent on leadership commitment, technological infrastructure development, and increased human resource capacity. Challenges such as technological gaps between regions and bureaucratic resistance need to be overcome so that digital innovation can be implemented effectively. With the right strategy, digital innovation has great potential to increase efficiency and public trust in government in Indonesia.
Evolutionary Study of Bureaucracy Research From 2014 to 2024 Satia Muharam, Riki; Afrilia, Ufa Anita; Komara, Syifa Rachmania
Sawala : Jurnal Administrasi Negara Vol. 12 No. 2 (2024): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v12i12.9794

Abstract

The aim of this study was to analyse the bibliographic characteristics and content of articles on Bureaucracy published in journals indexed by Scopus written by researchers from throughout the world. We conducted a bibliometric and content analysis of publication in the Scopus database. We only retrieved articles written in English. We conducted content analysis using the VOSviewer software and visualized the co-occurrence of keywords and bibliographic coupling of sources and countries. Following the study protocol, we found 1910 articles on Bureaucracy over the past 10 years. The most productive journal that published these articles was Research Handbook On Street Level Bureaucracy The Ground Floor Of Government In Context (n=26). The post productive country were United States (n=515). Based on cititations, The most influential document was Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion with 316 citations. The keywords of research on Bureaucracy formed 6 clusters (e.g Bureaucracy, Human, Humans). From a global perspective, Bureaucracy research in the past one decades has increased significantly.
URGENSI PERUBAHAN UNDANG-UNDANG NO 25 TAHUN 2009 TERHADAP PENINGKATAN KUALITAS PELAYANAN PUBLIK Christiana, Miracle; Herawati, Erna; Afrilia, Ufa Anita
Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan Kebijakan Publik Vol 7, No 4 (2024): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v7i4.61329

Abstract

Perubahan Undang-Undang No. 25 Tahun 2009 tentang Pelayanan Publik merupakan langkah penting untuk meningkatkan kualitas pelayanan yang diberikan kepada masyarakat. Permasalahan yang dihadapi dalam implementasi Undang-Undang ini antara lain ketimpangan pelayanan di berbagai daerah, rendahnya kapasitas sumber daya manusia, serta keterbatasan dalam penerapan teknologi informasi. Tujuan dari penelitian ini adalah untuk menganalisis urgensi perubahan Undang-Undang tersebut, mengevaluasi implementasi yang telah dilakukan, serta menggambarkan dampak perubahan ini terhadap masyarakat dan birokrasi. Penelitian menggunakan metode studi literatur dengan menganalisis berbagai referensi yang relevan. Hasil penelitian menunjukkan bahwa meskipun perubahan ini diharapkan dapat meningkatkan kualitas pelayanan publik, masih terdapat tantangan dalam penerapannya di lapangan. Kesenjangan antara tujuan regulasi dengan kondisi nyata dilapangan masih menjadi masalah utama. Oleh karena itu, perubahan undang-undang ini perlu dioptimalkan agar dapat meningkatkan transparansi, akuntabilitas, dan kepercayaan masyarakat terhadap pemerintah. Kesimpulan penelitian ini adalah bahwa perubahan Undang-Undang No. 25 Tahun 2009 dapat memberikan dampak positif terhadap pelayanan publik, namun implementasi yang lebih baik dan penyesuaian dengan perkembangan zaman sangat diperlukan untuk mencapai tujuan yang diharapkan. The amendment to Law No. 25 of 2009 concerning Public Services is an important step to improve the quality of services provided to the public. Problems faced in the implementation of this law include inequality of services in various regions, low human resource capacity, and limitations in the application of information technology. The purpose of this study is to analyze the urgency of the amendment to the law, evaluate the implementation that has been carried out, and describe the impact of this change on society and bureaucracy. The study uses a literature study method by analyzing various relevant references. The results of the study show that although this change is expected to improve the quality of public services, there are still challenges in its implementation in the field. The gap between the objectives of the regulation and the real conditions in the field is still a major problem. Therefore, the amendment to this law needs to be optimized in order to increase transparency, accountability, and public trust in the government. The conclusion of this study is that the amendment to Law No. 25 of 2009 can have a positive impact on public services, but better implementation and adjustment to current developments are needed to achieve the expected goals.
PENYELENGGARAAN KEHUMASAN PEMERINTAH DALAM MENGHADIRKAN STRATEGI PENYAMPAIAN INFORMASI TENTANG CORE VALUES AND EMPLOYER BRANDING Sumantri, Ade Suria; Rudiana, Rudiana; Afrilia, Ufa Anita
Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan Kebijakan Publik Vol 8, No 1 (2025): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v8i1.61326

Abstract

Penyelenggaraan kehumasan di pemerintah merupakan faktor penting untuk mencapai tujuan komunikasi organisasi, baik dalam memperkenalkan program, kebijakan, maupun citra positif di masyarakat. Di lingkungan Pusat Pelatihan dan Pengembangan Pemetaan Kompetensi Aparatur Sipil Negara, kehumasan bertanggung jawab dalam memberikan informasi mengenai Core Values dan Employer Branding bagi ASN. Unjuk kerja ini bertujuan untuk menganalisis penyelenggaraan kehumasan di Puslatbang PKASN LAN RI dalam menyampaikan informasi tentang Core Values dan Employer Branding ASN, mengidentifikasi hambatan serta pendukung dalam proses komunikasi berdasarkan teori efektivitas, dan mendeskripsikan strategi komunikasi yang efektif untuk meningkatkan penyampaian informasi tersebut. Unjuk kerja ini menggunakan metode deskriptif dengan menggunakan pendekatan observasi, studi pustaka, serta analisis teori dan regulasi yang relevan. Teori implementasi Edward III digunakan sebagai kerangka analisis untuk menilai keberhasilan kebijakan berdasarkan empat indikator utama, yaitu komunikasi, sumber daya, disposisi, dan struktur birokrasi. Hasil dari unjuk kerja ini menunjukkan bahwa masih terdapat tantangan dalam aspek konsistensi komunikasi dan keterlambatan penyebaran informasi akibat koordinasi antar unit yang kurang optimal. Implementasi strategi yang dilakukan diharapkan dapat memperkuat pemahaman ASN terhadap Core Values dan Employer Branding, serta meningkatkan efektivitas komunikasi di lingkungan pemerintahan. The implementation of public relations in the government is an important factor in achieving organizational communication objectives, both in introducing programs, policies, and a positive image in the community. Within the Training and Development Center for Competency Mapping of State Civil Apparatus, public relations is responsible for providing information about Core Values and Employer Branding for ASN. This performance aims to analyze the implementation of public relations at Puslatbang PKASN LAN RI in conveying information about ASN Core Values and Employer Branding, identify barriers and supporters in the communication process based on effectiveness theory, and describe effective communication strategies to improve the delivery of information. This performance uses a descriptive method using an observation approach, literature study, and analysis of relevant theories and regulations. Edward III's implementation theory is used as an analytical framework to assess policy success based on four main indicators, namely communication, resources, disposition, and bureaucratic structure. The results of this performance show that there are still challenges in the aspects of communication consistency and delays in information dissemination due to less than optimal coordination between units. The implementation of the strategy carried out is expected to strengthen ASN's understanding of Core Values and Employer Branding, and increase the effectiveness of communication in the government environment. 
Innovative Digital-Based Social Policy Models to Combat Urban Poverty Afrilia, Ufa Anita; Rasyid, Harun; Sutrisno, Dona Saputra Adji; Handayani, Tri Quari; Hasibuan, Masnilam
International Journal of Science and Society Vol 7 No 2 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i2.1428

Abstract

Urban poverty continues to show new complexities along with the development of digital technology and rapid social change. Inequality in access to technology has deepened social disparities and marginalized vulnerable groups in the urban ecosystem. On the other hand, conventional social policies are considered not adaptive enough to respond to the dynamics of the needs of the urban poor. This study aims to formulate an innovative digital-based social policy model to combat urban poverty more effectively. This study uses a qualitative approach with data collection through a literature review of various relevant literature. Data are analyzed in depth to find patterns and relationships between elements that contribute to the formulation of digital social policies. The results of the study show that the use of digital technology has great potential in accelerating data collection, increasing public participation, and encouraging policy transparency. Social policy innovations that integrate technology, data, and cross-sector collaboration have proven to be able to respond to structural challenges in the urban policy system. Therefore, the formulated policy model not only offers a more adaptive approach but also becomes a strategic foundation for realizing social justice amidst digital transformation.
KOMUNIKASI PEMERINTAHAN DALAM IMPLEMENTASI GERAKAN AKSI BERGIZI SERENTAK DI SEKOLAH MENENGAH ATAS KARANGANYAR Rahmawati, Fadhilah; Mulyawan, Rahman; Afrilia, Ufa Anita
Responsive Vol 8, No 2 (2025): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v8i2.63329

Abstract

Pelayanan dasar merupakan hak yang wajib diberikan kepada seluruh warga negara Indonesia, salah satunya adalah pelayanan kesehatan yang diwujudkan melalui berbagai program, termasuk Gerakan Aksi Gizi Serentak (GABS) yang menyasar para pelajar dalam rangka meningkatkan status kesehatan. Dalam implementasinya, diperlukan komunikasi yang jelas, efektif, dan tepat sasaran agar informasi tersampaikan dan dipahami dengan baik oleh target sasaran. Penelitian ini bertujuan untuk menganalisa tata kelola komunikasi pemerintahan pada pelayanan kesehatan oleh Dinas Kesehatan Kabupaten Karanganyar melalui implementasi program GABS dengan menggunakan teori proses komunikasi yang dikemukakan oleh Effendy yang terdiri dari lima elemen yaitu komunikator, pesan, saluran, komunikan, dan efek. Metode yang digunakan adalah kualitatif deskriptif, dengan teknik pengumpulan data melalui observasi dan wawancara. Hasil penelitian menunjukkan bahwa tata kelola komunikasi program GABS belum optimal, ditandai dengan lemahnya koordinasi antarlembaga yang menyebabkan kesenjangan dan ketidakmerataan implementasi. Oleh karena itu, diperlukan saluran pelaporan dan evaluasi yang sistematis yang dapat menyediakan data secara valid sebagai dasar evaluasi, identifikasi hambatan, dan penyusunan strategi perbaikan selanjutnya. Basic services are fundamental rights that the state must provide to all Indonesian citizens, including access to healthcare services. One effort to improve public health is the Gerakan Aksi Bergizi Serentak (GABS) program, which targets students to enhance their nutritional status. The success of such programs requires effective communication governance that ensures information is conveyed clearly, accurately, and efficiently to the intended audience. This study aims to analyze the communication governance of the Karanganyar Regency Health Office in implementing the GABS program, utilizing Effendy’s communication process theory, which comprises five elements: communicator, message, channel, recipient, and effect. This research employs a descriptive qualitative method with data obtained through observation and interviews. The findings show that communication governance in the implementation of the GABS program is not yet optimal, primarily due to weak coordination among stakeholders, resulting in uneven implementation. Thus, structured reporting and evaluation mechanisms are required to produce valid data for assessing performance, identifying barriers, and formulating more effective communication strategies.
IMPLEMENTASI PENERBITAN SERTIPIKAT TANAH ELEKTRONIK OLEH BADAN PERTANAHAN NASIONAL KOTA BANDUNG Tamba, Perdinan; Yuningsih, Neneng Yani; Afrilia, Ufa Anita
Responsive Vol 8, No 2 (2025): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v8i2.62260

Abstract

Sertipikat tanah elektronik merupakan suatu inovasi baru dalam reformasi administrasi pertanahan di Indonesia. Kebijakan tersebut telah ditetapkan sejak tahun 2023 dengan adanya Peraturan Menteri Agraria. BPN Kota Bandung sebagai instansi vertikal Kementerian ATR/BPN berwenang upaya reformasi tersebut. Implementassi Sertipikat Tanah elektronik telah diterapkan di Kota Bandung sejak tahun 2024, namun penggunaan sertipikat tanah elektronik dikalangan masyarakat Kota Bandung masih sangat rendah yaitu 1,88%. Untuk itu penelitian ini berupaya untuk menganalisis tentang penerapan sertipikat tanah elektronik di Kota Bandung. Berdasarkan teori penerapan kebijakan George Charles Edward III, keberhasilan suatu kebijakan dipengaruhi oleh empat faktor utama: komunikasi, sumberdaya, disposisi, dan struktur birokrasi. Penelitian ini menggunakan metode  kualitatif untuk memperoleh pemahaman yang mendalam mengenai implementasi kebijakan penerbitan sertipikat tanah elektronik di BPN Kota Bandung.  Hasil penelitian menunjukkan bahwa komunikasi masih perlu untuk dioptimalkan terutama pada sosialisasi langsung kepada masyarakat. Proses komunikasi yang dilakukan oleh BPN Kota Bandung mayoritas menggunakan sosial media sehingga perlu untuk ditingkatkan lagi. Sosialisasi langsung kepada masyarakat masih untuk dilakukan agar pemahaman dan penerimaan terhadap sistem digital semakin meningkat.  Electronic Land Certificates represent a new innovation in the reform of Land Administration in Indonesia. This policy was established in 2023 through a regulation issued by the Minister of Agrarian Affairs. As a vertical institution of the Ministry of ATR/BPN, The Land Office (BPN) of Bandung City is authorized to implement this reform. The implementation of electronic land certificates began in Bandung in 2024; however, public adoption remains very low, at only 1.88%. This study aims to analyze the implementation of electronic land certificates in Bandung City. Using George C. Edward III’s policy implementation theory, this study examines four key factors that influence policy success: communication, resources, disposition, and bureaucratic structure. A qualitative method is employed to gain a deeper understanding of the policy implementation process at the BPN Bandung office. The findings indicate that communication efforts need to be optimized, particularly through direct outreach to the public. Currently, BPN Bandung relies heavily on social media for public communication, which has proven insufficient. Therefore, face-to-face socialization efforts should be enhanced to improve public understanding and acceptance of the digital system.
SOSIALISASI INFORMASI KECELAKAAN LALU LINTAS OLEH JASA RAHARJA DAN PEMERINTAH DI PT VONEX Siregar, Tetra Veronika; Rudiana, Rudiana; Afrilia, Ufa Anita
JANE - Jurnal Administrasi Negara Vol 17, No 1 (2025): JANE (Jurnal Administrasi Negara)-Agustus 2025
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jane.v17i1.64528

Abstract

Angka kecelakaan lalu lintas di Provinsi Jawa Barat masih tergolong tinggi, sementara pemahaman masyarakat terhadap prosedur klaim santunan kecelakaan lalu lintas masih rendah. Padahal, pemerintah melalui PT Jasa Raharja telah menyediakan jaminan asuransi untuk korban kecelakaan. Oleh karena itu, kegiatan sosialisasi informasi mengenai layanan ini menjadi penting untuk meningkatkan pemahaman serta kesadaran akan keselamatan berkendara. Penelitian ini bertujuan untuk mengetahui pelaksanaan, hambatan, dan upaya penyelesaian dalam kegiatan sosialisasi yang dilakukan oleh PT Jasa Raharja bekerja sama dengan instansi pemerintah di lingkungan PT Vonex Indonesia. Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi dokumen. Hasil penelitian menunjukkan bahwa sosialisasi dilaksanakan melalui presentasi dan diskusi yang melibatkan Jasa Raharja, kepolisian, dan dinas perhubungan. Kegiatan ini meningkatkan pemahaman karyawan terkait hak atas santunan dan prosedur klaim. Kendala yang muncul antara lain keterbatasan waktu, kurangnya alat bantu, dan lemahnya koordinasi antarinstansi. Untuk mengatasi hal tersebut, dilakukan penyusunan materi yang ringkas, penggunaan media sederhana, serta sesi tanya jawab. Sosialisasi ini dinilai efektif dan disarankan untuk ditingkatkan melalui media yang lebih interaktif dan koordinasi awal yang lebih matang. The number of traffic accidents in West Java Province is still relatively high, while public understanding of traffic accident compensation claim procedures is still low. In fact, the government through PT Jasa Raharja has provided insurance coverage for accident victims. Therefore, information dissemination activities regarding this service are important to increase understanding and awareness of safe driving. This study aims to determine the implementation, obstacles, and resolution efforts in socialization activities carried out by PT Jasa Raharja in collaboration with government agencies within PT Vonex Indonesia. The method used is descriptive qualitative with data collection techniques through interviews, observations, and document studies. The results showed that socialization was carried out through presentations and discussions involving Jasa Raharja, the police, and the transportation department. This activity increased employees' understanding of their rights to compensation and claim procedures. Obstacles that arose included time constraints, lack of tools, and weak coordination between agencies. To overcome these obstacles, concise materials were prepared, simple media were used, and question and answer sessions were conducted. This socialization was considered effective and recommended to be improved through more interactive media and more thorough initial coordination.