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Journal : Journal Publicuho

KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DESA BOU KECAMATAN LAMBANDIA KABUPATEN KOLAKA TIMUR Akbar Sabiruddin; Patta Hindi Asis; Yunitawati Lampasa; Darwan Sari; Muhammad Ihsan Mattalitti; Andi Awaluddin Ma’ruf
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.561

Abstract

This study analyses the quality of public administration services in population administration in Bou Village, Lambandia District, East Kolaka Regency. Using a descriptive qualitative approach, this research aims to explore the factors influencing the quality of public services in the village, with a particular focus on essential administrative processes for residents. Data were collected through direct interviews and observations involving six informants, including village officials and community members. The results indicate that Desa Bou has made efforts to improve public service quality but faces several challenges. The Tangibles dimension lacks adequate facilities, such as breastfeeding rooms and disability-friendly services. Reliability is hindered by the absence of clear SOPs, leading to procedural inconsistencies. Responsiveness and Courtesy are rated positively, as village officials are attentive and friendly. However, issues remain in Competence, with limited training for staff affecting service efficiency.
POTENSI DAN TANTANGAN PENGEMBANGAN WISATA AIR TERJUN DI DESA SOROPIA KABUPATEN KONAWE Riston G. Ahmad; Cerry Triwulan Sari; Wa Ode Musdalifa; Darmanto; Ari Ferdiansah; Tri Indra Halimudin; Patta Hindi Asis
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.634

Abstract

This study aims to analyze the potential for developing waterfall tourism in Soropia Village, Soropia District, Konawe Regency, Southeast Sulawesi Province. Soropia Village is known for its abundant natural potential, which has not yet been fully utilized, one of which is waterfall tourism. This research uses a qualitative approach with data collection techniques such as in-depth interviews, field observations, and document studies. The results show that the waterfalls in Soropia Village have great potential to be developed into a leading tourist destination that could boost the local economy and improve the welfare of the community. The natural beauty, which remains pristine and far from the crowds, makes it a unique attraction for both domestic and international tourists. If well-managed, this potential could not only enhance the tourism sector but also provide socio-economic benefits for the local community. Considering the ecosystem potential and the aesthetic value it holds, the waterfalls in Soropia Village could become an attractive natural tourism option, in line with the village's mission to utilize its natural resources to improve the community's economy. This study also recommends management strategies that involve local communities and consider environmental sustainability, ensuring that waterfall tourism development can provide long-term benefits.