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Journal : gaster

Evaluation of the Quality of Pharmaceutical Services in Private Hospitals in Sukoharjo in 2023 Fauziah, Nindia Fitra; Yunita Nugraheni, Ambar
Gaster Vol 22 No 1 (2024): FEBRUARI
Publisher : P3M Universitas 'Aisyiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30787/gaster.v22i1.1390

Abstract

Introductory: Minimum Service Standards are very important because they are a benchmark for the performance of health services provided in hospitals. Objective:This study aims to evaluate the quality of pharmaceutical services at the Private Hospitals in Sukoharjo based on indicators of waiting time for ready-made and compounded medicine services, customer satisfaction, and writing prescriptions according to the formulary. Method:This research is non-experimental research with observational research and descriptive analysis..Result:the waiting time indicator for compounded medicines of 31 minutes and non-mixed medicines of 24 minutes meets the Minimum Hospital Service Standard. For the customer satisfaction indicator, the result was 88.8%, and the conformity of prescription writing with the formulary with a result of 83.1% had achieved the target of the National Indicator for Hospital Service Quality based on the Republic of Indonesia Minister of Health Regulation No . 30 of 2022.Conclusion:From the results of this research it can be concluded that the Private Hospitals in Sukoharjo Hospital Pharmacy Installation have met the Minimum Service Standards (SPM) and National Service Quality Indicators that have been determined
Co-Authors Abid, Muhammad Maslakul Adi Yusron Saputro Adi, Dhia Syifa Syauqi Ajeng Ganurmala Amanda Wahyu Kurniawan Amin, Muhammad Fathurrahman Anisa Diyan Meitasari Aprilia Puteri Santika Arrozza Fadhilah Mutakhoirina Artamevia, Vanessa Reza Audi Tahta Aurellia Aurum, Mursalina Nanda Azis Ikhsanudin Baiti, Nurul Brainandiva Ade Fitria Cahya Rahma Utami Dedi Hanwar Dhia Syifa Syauqi Adi Endang Setyaningsih Erindyah Retno Wikantyasning Fachriani, Galuh Fasyir, Syaima’ Rihan Fatma Nuraisyah, Fatma Fauziah, Nindia Fitra Hanessa Febriani Farisca Rachim Hanifah, Rr Maydita Hikmiah Hendra Darmawan Heppy Purbasari Hidayah Karuniawati Ida Fahru Nisak Ika Puspitasari Ika Puspitasari Ika Trisharyanti Dian Kusumowati Inesya Febrianing Rizki Kartika Putri Pamungkas Khoirunnisa Khoirunnisa Kristianto, Lakcita Muliani Kurniawati, Yuwandira Lakcita Muliani Kristianto Larasati, Arindra Lolita Luluk Ria Rakhma M. Nur Khamid Mahyastuty Shintya Putri Maulana, Fahmi Alief Meitasari, Anisa Diyan Mheyazuhra Shiva Regina Hardiana Putri Mubarok, Afrizal Muhammad Faqih Muhammad Fathurrahman Amin Muhammad Ikhsan Al Af Ghani Muhammad Muhlis Nawakasari, Nawang Nawang Nawakasari Ni Ima Wuri Handayani Nirma Seftiyanti Nisak, Ida Fahru Novita, Sisri Nur ‘Azah Pinasthika, Shinta Pranata Adi Nugraha Puspitasari, Kartini Putri, Mahyastuty Shintya Rachim, Hanessa Febriani Farisca Ramadhani, Nadia Khairunnisa Ramdani, Tasya Eka Refsya Azanti Putri Rima Munawaroh Rita Wijayanti Rizki Amelia Rizki Amelia Rizki Nur Azmi Rizki Rahardiani, Safira Salsabilla Rizki, Inesya Febrianing Rosalinda, Jessica Rr Maydita Hikmiah Hanifah Safira Salsabilla Rizki Rahardiani Salsabila Dyah Pusparani Sania Nayasari Khoirunnisa Saputro, Adi Yusron Setyo Nurwaini Syaifia, Diska Awal Titianingtyas, Regita Auroraria Tri Murti Andayani Triandika, Rifaldy Wahyu Utami Wibowo, Farrel Maulana Woro Supadmi Yuka Aulia Rahma Zakky Cholisoh