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All Journal Psikopedagogia Jurnal Bimbingan dan Konseling Ar-Rahman Journal of Studies in Early Childhood Education (J-SECE) Etika Demokrasi JURNAL MAHASISWA BK AN-NUR : BERBEDA, BERMAKNA, MULIA JCOSE Jurnal Bimbingan dan Konseling COUNSENESIA Indonesian Journal of Guidance and Counseling Journal of Advanced Guidance and Counseling Emphaty Cons : Journal of Guidance and Counseling Pawiyatan Tematik MANGGALI Buletin Konseling Inovatif
Angga Dewi, Widya Novi
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Religion Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Digital empathy in online communication: A systematic literature review Dewi, Widya Novi Angga; Purwanto , Edy; Mulawarman , Mulawarman
Counsenesia Indonesian Journal Of Guidance and Counseling Vol 7 No 1 (2026): COUNSENESIA 2026
Publisher : Program Studi Bimbingan dan Konseling Universitas Tunas Pembangunan Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/cijgc.v7i1.6566

Abstract

The rapid development of digital technology has transformed how individuals communicate in modern society, reducing nonverbal cues essential for emotional understanding. Consequently, digital empathy defined as the ability to understand and respond to others’ emotions through digital media has gained increasing attention. This study aims to synthesize research trends and challenges related to digital empathy in online communication through a Systematic Literature Review (SLR) of peer-reviewed articles published between 2018 and 2026. The findings show that digital empathy research spans social media, online education, digital mental health, and human computer interaction. However, challenges remain, including limited nonverbal cues, emotional misinterpretation, and limitations of artificial intelligence in recognizing human emotions.
Co-Authors Afis Pratama, Afis Ahdiansyah, M Hafidz Ahdiansyah, Muhammad Hafidz Ainur Rohmah, Ainur Akhmad Nayazik Ali, Nurman Anggilina Prasetyasari Banun Sri Haksasi Banun Sri Haksasi Bayu Ariwibowo, Bayu Dea Amalia Dwi Septiana Sari Elfi Rimayati Fitriyatinur, Qurnia Furi, Atika Zahra Hidayat, Rahmawati Indarwati, YM Indri Nurwahidah Kholifah, Alif Nurul kurniawan, aditya dwi Marini . Maryatul Kibtyah, Maryatul maulana, muhammad asif Mohammad Bisri Mulawarman , Mulawarman Niswa, Siti Aulin Nur Hadi Nur Khasanah Apriliasari, Nur Khasanah NUR SALIM, NUR Nurlia Yusniar Nurul Huda Oktariani, Firda Nova Pramita, Dian Prihandoko, Tri Leksono Purwanto , Edy Raditya Ahmad Rifandi Ramadhani, Alfina Wimar Ria, Intan Ade Sakti, Tri Siti Aulin Niswa Slamet Slamet solichah, nur istni Sri Redjeki Sri Sayekti Sudomo, Irlanto Sudomo, R. Irlanto Yeni Widiyawati YM Indarwati