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INDONESIA
Jurnal Organisasi Dan Manajemen
Published by Universitas Terbuka
ISSN : 20859686     EISSN : 24429155     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Merupakan media informasi dan komunikasi para praktisi, peneliti, dan akademisi yang berkecimpung dan menaruh minat serta perhatian pada pengembangan organisasi dan manajemen. Diterbitkan oleh Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Terbuka.
Arjuna Subject : -
Articles 429 Documents
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The Influence of Work-Life Balance, Job Stress, Job Satisfaction, and Burnout on Job Performance Doni Darwin; Aryana Satrya; Balakrishnan Parasuraman
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.9429.2025

Abstract

Purpose – This study aims to investigate the effect of work-life balance and job stress on job performance, with job satisfaction and burnout as mediating variables. The research focuses on employees of the Directorate General of Taxes in Indonesia, seeking to understand how internal psychological factors influence public-sector employee performance. Methodology – A quantitative approach was used, with data collected through a structured questionnaire distributed to 748 employees from various regional offices. The data was analyzed using Structural Equation Modeling (SEM) to evaluate both direct and indirect relationships among the variables. Findings – The results show that work-life balance significantly improves job satisfaction and reduces burnout, while job stress increases burnout and decreases job satisfaction. Job satisfaction fully mediates the relationship between work-life balance and job performance, while burnout significantly mediates the relationship between job stress and job performance. These outcomes highlight the importance of employee well-being in enhancing organizational performance. Originality – This study provides new insights into the mediating roles of job satisfaction and burnout in the public sector. It extends existing theoretical frameworks by offering a comprehensive model that reflects the realities of post-pandemic work environments, particularly in government institutions undergoing digital and structural transformation.
Impact of Self-Efficacy and Employee Empowerment on Employee Performance: Mediating Role of Job Satisfaction Dina Sarah Syahreza; Syamsul Bahri; Chairil Akhyar; Naufal Bachri; Nur Sa’adah Muhamad
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.9597.2025

Abstract

Purpose – This study examines the influence of self-efficacy and employee empowerment on employee performance and the mediating effect of job satisfaction. Methodology – The sample consists of 180 employees from PT. PNM Mekaar Syariah (Persero) Aceh. The analytical tool used is path analysis with structural equation modelling (SEM) using AMOS. Findings—The results show that each variable, self-efficacy and employee empowerment, influences job satisfaction and employee performance. The relationship between self-efficacy and employee performance is partially mediated by job satisfaction, and the relationship between employee empowerment and employee performance is also partially mediated by job satisfaction. Originality – In the realm of employee performance and job satisfaction, a novel approach can be explored by investigating the combined impact of work environment, leadership style, and organizational culture on employee performance.
Relationship Between Job Embeddedness and Employee Work Engagement with Leader-Member Exchange and Person–Organization Fit as Predictors: Evidence from North Sumatra Efendi Efendi; Elly Romy; Ramesh Krishnan; Acai Sudirman
Jurnal Organisasi dan Manajemen Vol. 20 No. 2 (2024)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v20i2.9611.2024

Abstract

Purpose – This research aimed to analyze relationship between leader-member exchange, person-organization fit, and perceived organizational support on employee work engagement. Methodology – The samples comprised 200 civil servants in North Sumatra Province. Data were collected from an online survey using a 5-point Likert scale following a non-probability with a purposive sampling method. Data obtained were analyzed using Smart-PLS through Structural Equation Modeling (SEM). Findings – The results showed that job embeddedness, person-organization fit, and perceived organizational support significantly affected employee work engagement, while leader-member exchange did not have a significant effect. Originality – This research contributed significantly to the literature on work engagement of civil servants in North Sumatra Province. Although the literature on work engagement has developed significantly, research that specifically pays attention to the population of civil servants in this area is limited. The results provide a deeper understanding of the factors influencing work engagement, offering insights into the unique local context and specific characteristics that may affect relationship between the variables.
Strategic ESG-Driven Human Resource Practices: Transforming Employee Management for Sustainable Organizational Growth Darul Wiyono; Deshinta Arrova Dewi; Ema Ambiapuri; Nur Aini Parwitasari; Deni Supardi Hambali
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.9786.2025

Abstract

Purpose - This research explores the impact of Environmental, Social, and Governance (ESG) practices on employee performance and well-being in private higher education institutions in Bandung, West Java. It seeks to provide insights into how effective ESG integration can enhance organizational performance and employee satisfaction. Methodology - A quantitative approach employing Partial Least Squares Structural Equation Modeling (PLS-SEM) analyzed the relationships among constructs: environmental practices, social practices, governance practices, and the dependent variable, employee performance and well-being. Data were collected from 270 respondents through stratified random sampling across various administrative roles in 138 private higher education institutions. Findings- The results showed that environmental practices positively impact employee performance and well-being, with social practices also contributing. Governance practices mediate and amplify these effects. These findings emphasize the importance of integrating sustainable practices into organizational strategies to improve employee outcomes and overall institutional performance. Originality—This study explores the impact of ESG practices on employee performance in private higher education institutions, focusing on sustainability to enhance engagement and productivity. Unlike previous research, which focused primarily on corporate sectors or public universities, it emphasizes the unique challenges of private institutions, particularly in Bandung, offering new insights into governance practices as mediators.
Managing Perceived Uncertainty and Boosting Purchase Intention Through Live-Streaming Marketing Elements Wana Pramudyawardana Kusuma Negara; Tri Esti Rahayuningtyas; Widyatmoko Widyatmoko; An’nin Firnanda Mustofa Putri; Aurellia Benicta; Stivani Dima Octani; Teuku Abrar
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.9787.2025

Abstract

Purpose – This study investigated the impact of live-streaming marketing elements on perceived uncertainty and purchase intentions. Live-streaming marketing elements examined include live-streamer competence, online traffic, information usefulness, and product scarcity. Methodology – The object of this study is businesses engaged in live-streaming commerce through both e-marketplace platforms and social media channels. A total of 418 respondents participated in the online survey. Data analysis was conducted using Partial Least Square-Structural Equation Modeling (PLS-SEM). Findings – Findings indicate that perceived uncertainty negatively affects purchase intentions, while live-streamer competence, information usefulness, and online traffic positively influence purchase intentions. Specifically, information usefulness reduces perceived uncertainty, whereas product scarcity increases perceived uncertainty. Originality – This study highlights the importance of addressing perceived uncertainty through effective live-streaming marketing elements to boost consumer purchase intentions. This study includes the dimension of product scarcity into the live-streaming marketing elements, based on the Yale Model, which has not been explored in prior research.
Work from Home Enhance Individual Productivity? A Predictive Analytics Using Machine Learning Towards Well-Being, Work -Life Balance, Technological and Organizational Support Amy Mardhatillah; Irfan Aulia Syaiful; Sunu Widianto; Mimi Fitriana
Jurnal Organisasi dan Manajemen Vol. 21 No. 2 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i2.9833.2025

Abstract

Purpose – This study aims to identify the main predictors of employee productivity among individuals who work from home. The research explores how well-being, work-life balance, focus, and organizational as well as technological support influence employees’ ability to perform effectively in a remote work setting. Methodology – Data were collected from 461 employees across various organizations. The study applied predictive analytics through several machine learning methods, including random forest and K-nearest neighbor algorithms, to test models related to individual productivity, well-being, work-life balance, organizational, and technological support. Findings – The results show that employee well-being, satisfaction, and work-life balance are the strongest predictors of productivity during work from home. The second strongest predictor is the ability to stay focused, followed by the ability to complete tasks on time and satisfaction with work-life balance. Technological support was found to be a necessary precondition to enhance productivity. Originality – This study contributes to the growing literature on remote work by integrating individual, organizational, and technological factors into a comprehensive predictive model that explains employee productivity in work-from-home settings.
Intellectual Capital, Innovation and Sustainable Growth in Micro, Small and Medium Enterprises in the Fashion Sector Muji Gunarto; Dinni Febriyanti; Sri Yusriani
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.9904.2025

Abstract

Purpose - This research examines how intellectual capital, innovation, and sustainable growth correlate in Micro, Small, and Medium Enterprises (MSMEs) within the fashion industry. Moreover, it investigates how innovation's mediating role influences the relationship between intellectual capital and sustainable growth. Methodology - This research employed a quantitative correlational approach. Data was gathered via online questionnaires distributed to 200 owners or managers of fashion sector MSMEs in Palembang City through a purposive sampling technique. The researchers analyzed data by employing Structural Equation Modeling (SEM). Findings - The analysis reveals that intellectual capital significantly and positively influences Inn, while Inn serves as a partial mediator linking intellectual capital to sustainable growth. The variance in Inn is explained by 79.1%, and the variance in sustainable growth is explained by 92.7% through the research model, highlighting the impact of effective intellectual capital management on fostering innovation and sustainable growth. Originality - This research makes a new contribution by integrating intellectual capital, innovation, and sustainable growth in the context of fashion sector MSMEs in developing countries. The research confirms the importance of intellectual capital management as a catalyst for innovation and sustainable growth, especially in MSMEs in Palembang.
Tales of Brand Admiration: Insight from Automotive Industry in Indonesia Muhammad Ramaditya; Erwin Manalu; Abdul Razak Abdul Hadi; Donny Oktavian Syah; Dewi Lusiana
Jurnal Organisasi dan Manajemen Vol. 20 No. 2 (2024)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v20i2.9928.2024

Abstract

Purpose – This research aims to understand how to build brand admiration and the antecedent to its impact of consumer behavior in the Automotive Industries. This study is conducted in Indonesia because of its market size, increasing purchasing power, and low car ownership, which makes an attractive automotive marketplace.  Methodology – The design is quantitative used a questionnaire was administered to 510 consumers in Indonesia. The data collected were analyzed using partial least square structural equation modeling. Findings – This study finds that an automotive company will have an admired brand if they are able to deliver customer enablement, customer inspiration, and customer excitement. In addition to offering alternate theories for brand management, this study serves as a foundation for further research aimed at enhancing the body of knowledge on brand admiration. This research is expected to provide insight into the importance of making their brand admired, and how to achieve it. Originality – This study also contributes a new perspective around branding. Although there are a lot of benefits that an admired brand can get, the previous study on this topic is very limited, especially in emerging markets such as Indonesia.
The Impact of Digital Payment and Accessibility on Passenger Satisfaction with Service Quality as an Intervening Variable Steven Owen Purnawan; Sigit Hermawan; Rita Ambarwati Sukmono; Zatul Karamah Ahmad Baharul Ulum; Tariq Tawfeeq Yousif Alabdullah
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.9958.2025

Abstract

Purpose – This study aims to test the hypothesis that digital payment methods and accessibility positively affect passenger satisfaction, with service quality as an intervening variable in Trans Jatim.  Methodology – We uses SmartPLS to analyze data collected from 238 respondents who use Trans Jatim bus services. This study was conducted in two stages: first exploring primary variables, followed by an in-depth analysis of digital payment technology using the UTAUT2 method. Findings – The results show that digital payment and accessibility have a positive effect on passenger satisfaction and service quality. Digital payment methods improve service quality and passenger satisfaction, while accessibility directly increases passenger satisfaction. In addition, service quality acts as an intervening variable between digital payment or accessibility and passenger satisfaction. While social influence does not have a significant impact on the use of digital payments. Originality – Unlike previous studies that examined these factors in isolation, this research integrates them using the UTAUT2 model. Furthermore, this study offers practical insights for policymakers in improving urban mobility and transportation services by leveraging digital payment systems and enhancing accessibility. This dual focus on technological and service quality improvements provides a comprehensive framework for sustainable public transportation systems in emerging economies.
Service Innovation as a Mediator of Organizational Factors and Customer Satisfaction: Insights from Taiwan’s Tourism Industry Ramli Hatma; Abdul Nasir Rachman; Hardiyono Hardiyono; Siti Mujahida; Muhammad Azizurrohman
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.10245.2025

Abstract

Purpose – This study explores the impact of employee well-being, transformational leadership, and the work environment on service innovation and customer satisfaction in Taiwan’s tourism industry.  Methodology – A cross-sectional survey of 295 respondents, including workers and tourists, was conducted using a random sampling method and a 7-point Likert scale questionnaire. This quantitative study employs structural equation modelling (SEM) to examine how employee well-being, leadership style, and the work environment influence service innovation and customer satisfaction in Taiwan’s tourism industry. Findings – The results demonstrate that employee well-being, transformational leadership, and a supportive work environment significantly enhance service innovation, which, in turn, positively influences customer satisfaction. Service innovation also acts as a mediator in the relationship between organizational factors and customer satisfaction. Originality – The originality of this manuscript lies in its focus on the mediating role of service innovation in the relationship between employee well-being, leadership style, work environment, and customer satisfaction within the context of Taiwan’s tourism industry.

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