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INDONESIA
JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Published by Politeknik APP Jakarta
ISSN : 1411142X     EISSN : 25985795     DOI : -
Core Subject : Science, Engineering,
Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation
Jurnal Manajemen Industri dan Logistik (Industrial and Logistic Management Journal) JMIL, invites academician/researchers/contributors to submit research papers, technical papers, conceptual papers, and case study reports in the scope of Logistics Management, Industrial Marketing, and International Trade in Bahasa Indonesia or English written. Published twice a year in MAY and NOVEMBER:
Arjuna Subject : -
Articles 383 Documents
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Enhancing Customer Loyalty Through Customer Satisfaction of Service Quality and Brand Image in Travel Companies Ryan Firdiansyah Suryawan; Yosi Pahala; Teguh Maianto; Wenny Desty Febrian
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 1 (2025): 6 original research articles, were authored/co-authored by 16 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i1.1555

Abstract

This study aims to investigate how customer satisfaction affects customer loyalty within the travel agency sector in Indonesia, aiming to address gaps in the current literature. This study analyzes the effect of service quality and brand image on customer satisfaction and loyalty in the travel sector in Indonesia, using a quantitative approach with Structural Equation Modeling (SEM). The research shows that in Indonesia's travel agency industry, a strong brand image greatly enhances customer loyalty and satisfaction with total 30 travel agency companies. Travel companies can cultivate long-term loyalty by prioritizing brand reputation and consistently improving customer satisfaction. all dimensions have been tested for reliability, yielding a value of 0.817, and validity, with all five indicators passing the test. the results of the Customer Satisfaction variable test, revealing a GFI of 0.962 and a reliability score of 0.791. These findings indicate the data's validity and reliability for the subsequent measurement phase.
Improving Perfect Order Fulfillment in Textile SMEs with Open-Source ERP Odoo Implementation Based on the SCOR Model Cindy Kristiya Himawan; Jeffry Jonathan
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 1 (2025): 6 original research articles, were authored/co-authored by 16 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i1.1572

Abstract

SMEs often struggle with manufacturing efficiency and inventory management, hindering their ability to meet customer demands. ERP systems can integrate data to improve planning and decision-making but must align with SCOR principles to ensure holistic digital transformation. This study examines CV. PJ, a textile SME in Bandung operating across three locations to process yarn into raw material and then into dyed fabric. Problem identification was carried out using qualitative methods employing surveys and interviews and also quantitative methods to analyze sales data. A gap analysis revealed two primary issues that include plan and make. The plan component aims to enhance customer fulfillment planning accuracy through demand forecasting, while the make component focuses on production efficiency. To address these issues, the open-source ERP system Odoo, with modules for finance, manufacturing, inventory, sales, and purchasing, was implemented to streamline six main processes. The system effectively recorded data and generated reports, enabling SCOR-aligned decision-making. After six months, the implementation achieved an average perfect order fulfilment rate of 87.5%, categorized as excellent. This study highlights how SCOR-based ERP Odoo implementation enhances scheduling and product movement efficiency, significantly improving operational reliability and customer satisfaction.
Evaluation of Last-Mile Delivery Depot Locations for Third-Party Logistics Companies Using the K-Means Algorithm Meissy Danjiah; Mohamad Sofitra; Hafzoh Batubara
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 1 (2025): 6 original research articles, were authored/co-authored by 16 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i1.1574

Abstract

The study assesses the efficiency of last-mile delivery (LMD) depot locations for third-party logistics companies in Pontianak, West Kalimantan, using the K-means clustering algorithm. The goal is to optimize new depot placements to reduce delivery distances and operational costs. Data were gathered via field observations and Google Maps to map depots, customers, and geographic features. K-means clustered customer locations, and depot efficiency was measured by Euclidean distance to cluster centroids—shorter distances indicating better alignment.The results show minor distance deviations among some companies, but no significant efficiency differences were found, suggesting that depot strategies remain suboptimal and could benefit from more data-driven optimization. This study offers practical insights on using K-means for depot placement and underscores the need to refine clustering methods for better LMD performance.
The Impact Of International Trade On Human Resource Development In Indonesia Riski Eko Ardianto; Rahmat Hidayat
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 1 (2025): 6 original research articles, were authored/co-authored by 16 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i1.1586

Abstract

This study aims to analyze the impact of international trade on human resource development (HRD) in Indonesia by focusing on the variables of international trade (X1), trade openness (X2), HR quality (Y1), HR development (Y2), and the moderating variable of HR adaptability (Z). Data were collected from 200 respondents including business actors, workers, and stakeholders in the trade and HRD development sectors. The influence model between variables was tested using Smart PLS 3.0 to identify the relationship between international trade and trade openness on HR quality and development. The results of the study indicate that international trade (X1) and trade openness (X2) have a significant effect on the quality of human resources (Y1), but international trade does not affect human resource development (Y2). The variable of human resource adaptability (Z) is able to mediate These findings indicate that increasing international trade activities and trade openness policies can improve workforce competence through investment in education, training, and technology.
Optimizing Digital Marketing Strategies For Indonesian Retail Companies Through SWOT Analysis And Strategic Development Surya Budiman; Udin Ahidin
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 1 (2025): 6 original research articles, were authored/co-authored by 16 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i1.1612

Abstract

The purpose of this study is to find the best digital marketing strategy and its development strategy for retail companies in Indonesia. This study uses a qualitative approach of SWOT analysis, and data collection through interviews and direct observation, in five retail companies in Indonesia, namely Indomart, Alfamart, Alfamidi, Carefour and Lottemart. The results of the study show that each company has advantages in terms of wide market reach, marketing cost efficiency, and ease of interaction with customers through digital platforms. However, there are challenges that need to be overcome, such as limited human resources in digital marketing, tight competition, and cybersecurity threats. As a development strategy, this study recommends several main steps, including: (1) Improving digital HR competency through technology-based marketing training, (2) Utilizing AI and Big Data technology to personalize customer experiences, (3) Diversifying digital marketing platforms, including using live shopping and influencer marketing strategies, (4) Strengthening customer data security to increase user trust, and (5) Expanding omni-channel and e-commerce services to increase sales effectiveness.
Assessing the Impact of Multilane Free Flow on Vehicle Operating Costs and Logistics Efficiency in Indonesia Using SWOT Analysis Approach Hally Hanafiah; Ratna Palupi; Aisyah Syifa Ghaniyyah; Gravila Rafa Nugraha; Muhammad Emyr Ilham
Jurnal Manajemen Industri dan Logistik Vol. 10 No. 1 (2026): 10 original research articles, were authored/co-authored by 38 authors from 3
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v10i1.1613

Abstract

Indonesia’s logistics sector faces high costs and inefficiencies due to toll road congestion and delays. Multilane Free Flow (MLFF) offers a solution by enabling seamless toll transactions that can reduce delays and costs. Using a SWOT framework, with RBV and Institutional Theory, this study assesses MLFF’s impact. It highlights MLFF’s strengths in efficiency, lower VOC, safety, and environmental benefits. Challenges include technological accuracy, financial viability, user acceptance, and fragmented regulations. Public support offers opportunities for adoption, but implementation needs regulatory reform, infrastructure upgrades, and stakeholder collaboration. MLFF could reduce logistics costs and enhance competitiveness, but success depends on overcoming hurdles through coordinated efforts.
Optimization Disaster Logistics by Determining the Optimal Location and Number of Evacuation Centers Syafrianita Syafrianita; Agus Purnomo; Mohamed Ibrahim Abdul Mutalib
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 2 (2025): 10 original research articles, were authored/co-authored by 33 authors from 2 c
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i2.1627

Abstract

Indonesia, particularly Bandung Regency, faces significant flood risks that disrupt livelihoods and damage infrastructure. This study identifies the optimal locations and number of evacuation centers using the Set Covering Problem (SCP) model, integrating geographic data, population density, accessibility, and infrastructure capacity. The study applied constraints including a 1,000-meter maximum service distance, minimum road width of 6 meters for Class IIIB and IIIC access, shelter capacity limits, and full coverage of demand points. Using ArcGIS 10.2.1, candidate locations were evaluated by overlaying flood vulnerability maps with accessibility and facility data. Environmental sustainability was addressed by selecting sites with minimal ecological disruption, avoiding sensitive zones, and reusing existing structures to reduce land conversion. Results show that five centralized shelters in high-density, well-connected areas can cut evacuation travel time by up to 20% compared to dispersed locations. This integrated approach improves response efficiency, ensures access for vulnerable populations, and supports sustainable site planning. The findings contribute to disaster logistics theory and offer practical, replicable guidance for policy in other flood-prone regions.
Digital Transformation in Logistics Companies and Its Impact on Human Resources Marketing Strategies and Competition in International Trade Nurmin Arianto; Kasmad Kasmad; Lia Asmalah; Windy Gustia Wardani
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 2 (2025): 10 original research articles, were authored/co-authored by 33 authors from 2 c
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i2.1631

Abstract

This study aims to analyze Digital Transformation in Logistics Companies and Its Impact on Human Resources, Marketing Strategy, and Competition in International Trade. This study uses a quantitative method with a descriptive and explanatory approach. survey research method. The data analysis technique for this study uses statistical analysis using the Smart PLS (Partial Least Square) 3.0 program. The population and sample in this study are logistics companies that have implemented digital transformation, both nationally and internationally, the technique used in this study is purposive sampling. The results of the study show that, 1) Digital Transformation in logistics companies has an impact on HR in international trade, 2) Digital Transformation of logistics companies does not have an impact on marketing strategies in international trade, 3) Digital Transformation of logistics companies does not have an impact on competition in international trade.
Enhancing MSME Competitiveness In The Creative Industry Through Human Resources Development In South Tangerang Aidil Amin Effendy; Denok Sunarsi; Wawan Supriyatna; Imas Masriah; Ahmad Nurhadi
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 2 (2025): 10 original research articles, were authored/co-authored by 33 authors from 2 c
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i2.1632

Abstract

This study aims to determine the strategy to increase the competitiveness of creative industry MSMEs in the digital era through human resource development in the creative industry, especially the Wood Processing Industry in South Tangerang. Findings reveal that HR development especially in digital skills training such as product design, online marketing, and online store management combined with the integration of technology into production processes, significantly improves efficiency, productivity, and market reach. Social media platforms, particularly WhatsApp, Instagram, and TikTok, are essential tools for marketing and customer engagement. The study contributes to the literature by providing an applied framework for enhancing MSME competitiveness through targeted HR capacity building and digital adaptation strategies. This study concludes that although there have been efforts to take advantage of digital opportunities, there is still room for further development in the use of technology and more effective online marketing strategies.
Digital Marketing, Service Quality, and Customer Loyalty in Indonesian Retail with the Moderating Role of Consumer Lifestyle Erlina Puspitaloka Mahadewi; Zairil Zairil; Arnastya Iswara Sanantagraha; Suryari Purnama
Jurnal Manajemen Industri dan Logistik Vol. 9 No. 2 (2025): 10 original research articles, were authored/co-authored by 33 authors from 2 c
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v9i2.1636

Abstract

This research aims to analyze the influence of digital marketing strategies and service quality on customer loyalty and repeat purchase decisions in the retail industry in Indonesia with the moderating role of consumer lifestyle. This research uses quantitative methods with descriptive and explanatory approaches. survey research methods. The technique used in this research was purposive sampling. The research results show that the digital marketing variable has no significant effect on customer loyalty at retail companies in Indonesia, service quality has a positive and significant effect on customer loyalty at retail companies in Indonesia, digital marketing and service quality has a positive and significant effect on repurchase decisions at retail companies in Indonesia, but customer loyalty has no effect on consumer lifestyles, and repurchase decisions have a positive and significant effect on consumer lifestyles.

Page 28 of 39 | Total Record : 383

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