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INDONESIA
JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Published by Universitas Ibn Khaldun Bogor
ISSN : 20867840     EISSN : 23014628     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Manajemen fokus pada penelitian dan artikel yang bertemakan manajemen dengan sub pembahasan: manajemen SDM, manajemen pemasaran, manajemen keuangan, manajemen syariah, manajemen rumah sakit dan manajemen bisnis serta manajemen strategik organisasi.
Arjuna Subject : -
Articles 95 Documents
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Antecedents and Consequences of Alfagift Customer Satisfaction Dzikry Ulyl Azmy; Ahmad Abel Faruq; Aang Curatman
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19609

Abstract

The rapid growth of Indonesia's retail industry has made shopping easier. Customer behavior driven by impulsive needs and wants is driving this expansion. The emergence of shopping apps further supports transactions, driving customer activity and propelling the expansion of the retail industry. This study to examine and assess the relation among service quality, information quality, system quality, customer satisfaction, and customer loyalty. The participants of this study were individuals who live in Cirebon City and Regency and used Alfagift. This research method uses purposive sampling with 200 respondents through distributing online questionnaires distributed to Alfagift users. Data analysis was analyzed using structural equation modeling (SEM) and partial least squares (PLS) methods through the SmartPLS version 4.0 application. This study reveals that service quality is devoid of a positive and significant effect on Alfagift user loyalty. Conversely, however, Information Quality and System Quality are demonstrated to possess a positive and significant influence on Alfagift User Satisfaction. This study also discovered that Alfagift user fulfillment has a positive and significant effect on customer loyalty. Furthermore, customer satisfaction acts as a mediator that positively and significantly affects the relation among service quality and customer loyalty. In different terms, increasing service quality doesn’t automatically raise customer loyalty in the absence of higher satisfaction, which ultimately contributes to increasing customer loyalty to the Alfagift application.
Strategy Preparation at PT. Permata Salsabila Mulia Special Umrah and Hajj Travel Organizer Bureau Suyitno, Suyitno; Wening, Nur
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19678

Abstract

Permata Salsabila Mulia is a company specializing in the organization of Umrah and special Hajj pilgrimage travel. Increas-ing competition in this industry necessitates the development of effective business strategies to enhance competitiveness and en-sure sustainability. This study aims to formulate strategic recom-mendations for PT. Permata Salsabila Mulia in addressing market challenges, optimizing organizational potential, and meeting cus-tomer expectations. The research employs SWOT analysis and external business environment analysis to identify key strengths, weaknesses, opportunities, and threats. Based on the analysis results, strategic recommendations were developed, including strong branding development, improved marketing strategies, service diversification, service quality enhancement, strategic partnerships, and continuous innovation. These strategies are expected to increase the company's competitive advantage and strengthen its position in the Umrah and Hajj pilgrimage travel industry.
The Moderating Role of Transformational Leadership in the Influence of Work-Life Balance, Work Environment, and Competence on Employee Performance Hartuti; -, Agustinus Setyawan
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19679

Abstract

This study investigates the effects of work-life balance, work environment and competence on employee performance, while also examining transformational leadership as a moderator. Data were collected through questionnaires distributed to 300 Internal Government Oversight Personnel (APIP) at the Regional Inspectorates of Riau Islands Province, yielding 189 valid responses. Using SmartPLS 3.0 and the PLS-SEM method, the analysis revealed that work-life balance, competence, and transformational leadership have a positive and significant impact on employee performance, whereas the work environment does not. Additionally, transformational leadership does not moderate the relationship between either competence or work environment and performance. Practically, the study suggests that enhancing technical skills and professional ethics is more beneficial than improving physical workspace conditions. Given the high competence and experience of employees, transformational leadership may be less effective, and flexible leadership styles (e.g., coaching or mentoring) are recommended. Organizations should also adopt supportive work-life balance policies, such as flexible hours, to optimize employee performance.
The Role of Job Stress and Organizational Commitment on Turnover Intention of Gen Z Employees in Cirebon with Job Satisfaction as a Mediating Variable Alyanisa; Mayasafira; Siti Maryam
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19691

Abstract

This research investigates the influence of work stress and organizational commitment on the turnover intention of Generation Z employees in Cirebon City, examining the mediating role of job satisfaction. Employing a quantitative approach with an associative design, data were collected via questionnaires from 253 Generation Z employees in Cirebon City and analyzed using Structural Equation Modeling (SEM) with SMART PLS. The findings indicate a positive and significant effect of work stress on turnover intention, while organizational commitment shows a negative but insignificant effect. Work stress has a negative and insignificant impact on job satisfaction, whereas organizational commitment positively and significantly influences job satisfaction. Furthermore, job satisfaction did not mediate the relationship between work stress and turnover intention; however, it did mediate the relationship between organizational commitment and turnover intention. These findings offer implications for organizations seeking to reduce turnover among Generation Z employees by addressing work stress and fostering organizational commitment, considering the role of job satisfaction. Future research could explore other antecedents of turnover intention, such as organizational culture, leadership styles, and career development opportunities. Comparative studies across different industries or regions could also enhance the understanding of this phenomenon.
The Effect of Competence and Compensation on Performance with Job Satisfaction as an Intervening Variable Wulansari, Sri
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19721

Abstract

This study was motivated by the phenomenon of declining performance of agricultural extension workers at the Kulon Progo Regency Agriculture and Food Service Office, which was influenced by compensation discrepancies and less than optimal competency development. This study aims to analyse the effect of competence and compensation on performance with job satisfaction as an intervening variable. The method used is a quantitative approach with a sample of 140 respondents determined through the Slovin formula and Accidental Sampling technique. The results showed that competence and compensation have a significant positive effect on performance, both directly and through job satisfaction. Job satisfaction proved to be an important link that strengthens the influence of competence and compensation on the performance of extension workers. The implications of these results emphasise the need for continuous competency development and fair compensation to improve extension worker satisfaction and performance. This research provides insights for policy makers to design more effective human resource management strategies in supporting the productivity of the agricultural sector in Kulon Progo.
Performance Analysis of Processed Food Primary Consumer Subsector with Profitability Ratio Approach and Valuation for the 2021-2023 Period Neng Intan Nurcahyati; Yuliawati; Nurhana Dhea Parlina
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19740

Abstract

This study aims to evaluate the financial performance of processed food primary consumer sub-sector companies listed on the Indonesia Stock Exchange (IDX) and IDN Financials during the 2021–2023 period, using a profitability ratio and valuation approach. The profitability ratios analyzed include Gross Profit Margin, Operating Profit Margin, Net Profit Margin, Return on Assets, and Return on Equity. In contrast, valuation ratios include market capitalization, stock price, Year to Date (YTD), Price Earnings Ratio (PER), and Price to Book Value (PBV). This research uses a descriptive quantitative method with a deductive approach.  The sample was selected through purposive sampling based on specific criteria, so 10 companies were obtained with 30 observations. The data used is secondary data from the company's annual financial statements accessed through the official IDX website, IDN Financials, and related company websites. The results showed an imbalance between profitability and valuation and the need to improve operational strategies and strengthen company value to increase competitiveness amid dynamic industry challenges. The implication is that companies need to improve their company performance and build their company image so that they can compete in the market.
The Effect of E-Service Quality on E-Satisfaction through E-Trust as a Mediating Variable in ShopeePay Users in Cirebon City Firman Jonathan Sitanggang; Nurrudin; Soesanty Maulany
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19792

Abstract

The number of Indonesians using financial technology, or fintech, is growing annually. ShopeePay is one of the most popular digital wallets. How satisfied consumers are with internet services is largely determined by the calibre of electronic services. Furthermore, the relationship between e-service quality and e-satisfaction may be strengthened by the mediating function of customer electronic confidence in digital platforms. This study aims to investigate the relationship between e-service quality and e-satisfaction, utilising e-trust as a mediating variable for ShopeePay users in Cirebon City. Regression-based data analysis tools and mediation tests are part of the quantitative research methodology. By the application of non-probability purposive sampling. Because the population in this investigation is unclear, the researchers used Lemeshow's rumus to determine the number of samples. 400 respondents in all were used in this investigation. The quality of e-services thus has a positive and considerable impact on e-satisfaction. E-trust is positively and significantly impacted by the quality of e-services. E-satisfaction is positively and significantly impacted by e-trust. Furthermore, e-service quality has a considerable and positive influence on e-satisfaction, which is gauged by e-trust.
The Influence of Peer-to-Peer Lending Fintech and Payment Gateways on MSME Performance Prastyatini, Sri Lestari Yuli; Pandia, Salsabilah Putri
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19811

Abstract

The goal of this research is to find out how much of an impact payment gateways and peer-to-peer lending have on the efficiency of MSMEs in Yogyakarta's Kota Gede. This study will use positivist-based quantitative methods to investigate a preselected community or sample. Kota Gede Yogyakarta Silver MSMEs make up the population studied in this research. One of the most popular tourist attractions and a major cash cow for Yogyakarta is its silver craft, which is why it's important to sample silver MSMEs. This study implemented a purposive sampling technique and had certain criteria for sample selection. For this study 57 MSMEs located in Perak Kota Gede Yogyakarta Silver were surveyed. This research utilized multiple linear regression analysis for its data. The findings indicate that payment gateways and peer-to-peer financing impact the operational efficiency of small and medium enterprises located in Perak, Kota Gede, Yogyakarta substantially. The F test results indicate a substantial difference between the F table value and the F computed value. Apart from the other, both payment gateways and peer-to-peer financing significantly influence the growth of micro, small, and medium enterprises and are regarded as separate independent variables.
Analysis of Teacher Empowerment and Professional Practices on Individual Innovation with Self Efficacy as an Intervening Variable Budi Saputro, Eko
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19822

Abstract

This study is motivated by the importance of individual innovation among teachers to improve the quality of learning. The purpose of this study is to analyse the effect of Teacher Empowerment and Professional Practices on Individual Innovation with Self-Efficacy as an intervening variable. The study population included 111 public junior high school teachers in Purworejo District, Purworejo Regency, using the census method. Data analysis was carried out using the PLS-SEM method through SmartPLS 4 software. The results showed Teacher Empowerment had a positive but insignificant effect on Individual Innovation, but a significant positive effect on Self-Efficacy. Professional Practices proved to have a positive and significant effect on Individual Innovation and Self-Efficacy. In addition, Self-Efficacy has a positive and significant effect on Individual Innovation and acts as a significant mediator in the indirect relationship between variables.
The Effect of Servant Leadership, and Psychological Empowerment on Organizational Citizenship Behavior Through Job Satisfaction as a Mediator Misthika Dewi; Kusuma Chandra Kirana; Syamsul Hadi
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.20149

Abstract

Human resources (HR) are the key to organizational success, where organizational citizenship behavior is influenced by servant leadership, psychological empowerment, and job satisfaction. This study aims to analyze the influence of servant leadership and psychological empowerment on organizational citizenship behavior (OCB) with job satisfaction as a mediating variable at PT Metrocom Global Solusi. A quantitative approach was used with a saturated sample technique, involving the entire population of 133 employees as respondents. Data were collected through questionnaires and analyzed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. The results indicate a positive and significant effect of servant leadership on OCB and job satisfaction. Psychological empowerment shows a positive and significant influence on job satisfaction and OCB. Job satisfaction demonstrates a positive and significant effect on OCB. Job satisfaction can act as a mediating variable between servant leadership and psychological empowerment toward OCB. The implications of these findings are the importance of implementing servant leadership and psychological empowerment in organizations to enhance job satisfaction, which in turn promotes the growth of OCB as a positive contribution of employees toward achieving organizational goals.

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