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Ilomata International Journal of Management
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : 27148971     EISSN : 27148963     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Ilomata International Journal of Management With ISSN : 2714-8963 (Online) - 2714-8971 (Print) is published by Yayasan Ilomata, committed to publishing scholarly empirical and theoretical research articles, that have a high impact on the management field as a whole. The journal encourages new ideas or new perspectives on existing research. The journal covers such areas as Business strategy & policy, Organizational behavior, Human resource management, Organizational theory, Entrepreneurship, and Research Methods These issues include widely read and widely cited collections of articles in the field of management and have become a major resource for management scholars. The Issues cover a broad range of topics from a wide range of academic disciplines, methodologies, and theoretical paradigms.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 376 Documents
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Demand Forecasting and Capacity Planning for Eyewear Cleaner Products at PT RAS Azzahra, Nafisah; Mulyono, Nur Budi
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1469

Abstract

This study examines the production capacity challenges faced by PT RAS following the launch of RAS Gleam in November 2023. The significant increase in demand has put pressure on the production, filling, and packing workstations, leading to potential bottlenecks in fulfilling orders. To address this issue, time-series forecasting was applied to project demand for the next year for three products: RAS Self-Cleaning, RAS Instant Antifog, and RAS Gleam. These forecasts guided the development of a Master Production Schedule (MPS) to align production with projected demand and informed Rough-Cut Capacity Planning (RCCP) to identify capacity constraints. The analysis revealed gaps between available and required work hours, particularly during peak periods. To bridge these gaps, the study proposed workforce management solutions, including a controlled overtime system and the strategic use of freelance workers for filling and packing workstations. These measures enabled PT RAS to meet demand while complying with Indonesian labour regulations. The findings demonstrate how accurate forecasting, workforce optimization, and flexible labour management enhance production efficiency and operational flexibility at PT RAS. By forecasting demand, PT RAS can prepare for future conditions, ensuring it has the capacity to meet demand.
Strategy to Increase the Procurement Governance Index Value on E-Purchasing Indicators Taufik, Achmad; Karunia, Luki; Sutrisno, Edy
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1491

Abstract

This study aims to identify the causes of the Procurement Governance Index (ITKP) value, especially in the e-purchasing indicator, which is still 0 and how to develop a strategy to increase the ITKP value for the e-purchasing indicator within the Ministry of Health. The method used is a qualitative method by conducting interviews and also reviewing documents. The results of the study found that there are factors that cause the ITKP value for the e-purchasing indicator to be 0, including procedural factors that have not been carried out to completion, human resource factors that still have difficulty in dividing the time to complete administrative work on the system, method factors that circulars and socialization have been made ineffective, and external factors, namely bar/service providers who also have a hand in completing the e-purchasing package. The recommended strategy for problem solving is to provide socialization and technical guidance on the flow of the e-purchasing implementation process by a special work team, in addition, applications/monitoring tools can be created to help monitor the implementation of the e-purchasing package, recalculate the workload to ensure the quality of administrative completion work on the system, and conduct socialization to PPK/PP to add clauses to the contract related to the provider's obligation to complete administrative obligations on the electronic catalog system.
Virtual Account Performance on Student Satisfaction: An Analysis through Perceived Ease of Use and Usefulness Wufron, Wufron; Cupiadi, Hedi; Kurniawan, Deri Alan; Dewi, Artika; Ayuni, Sri
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1493

Abstract

This study examines the influence of the performance of Bank Negara Indonesia (BNI) Virtual Account (VA) on the satisfaction of Garut University students in paying Single Tuition Fees (UKT). This study uses a quantitative approach with Perceived Ease of Use and Perceived Usefulness as the variables analyzed to measure the influence on VA performance and user satisfaction. The purpose of this study is to find out how the perception of convenience and usability of VA affects student satisfaction. The results show that both the perception of ease of use and the perception of technology benefits contribute significantly to the improvement of VA performance. This improvement in VA performance then has a positive impact on student satisfaction. The research also identified factors such as operational efficiency, security, integration, and customer experience as critical elements of VA performance. Most students find that using VA makes the payment process easier, reduces the time required, and improves the overall user experience. The conclusion of this study is that the perception of the convenience and benefits of VA BNI is very important in creating student satisfaction in the UKT payment process. This suggests that efforts to continuously improve the performance of VA services will contribute to higher user satisfaction.
The Effect of Service Quality on User Satisfaction with Perceived Usefulness as an Intervening Variable Maryani, Maryani; Qomariah, Nurul; Martini, Ni Nyoman Putu; Sobirov, Bobur
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1535

Abstract

The increasing demand for efficient and usercentered public services has led to the development of the J-KOPI (Jember Smart City) application. However, user satisfaction remains a challenge due to varying levels of perceived service quality and public trust. This study aims to analyze the impact of service quality on user satisfaction, with perceived usefulness as a mediating variable. Utilizing a descriptive quantitative approach, the study employs Structural Equation Modeling (SEM) to assess relationships between these variables. Data were gathered through observations, online questionnaires, and documentation, focusing on key indicators such as reliability, responsiveness, assurance, empathy, and trust dimensions. The results reveal that both service quality significantly influence user satisfaction directly and through perceived usefulness. Notably, service quality dimensions positively correlate with perceived usefulness, enhancing users' productivity and satisfaction. These findings suggest that strengthening both service quality is essential for improving user satisfaction and promoting broader adoption of J-KOPI, supporting Jember's smart city vision.
The Moderation Role of Work Environment on the Influence of Work Life Balance on Work Stress of GIG Economy Workers in the Online Ojek Driver Group in Jakarta Adiawaty, Susi
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1551

Abstract

The purpose of this study was to examine how the work environment affects Life Balance and work-related stress, especially for online motorcycle taxi drivers in Jakarta. The development of the online work economy model provides flexibility, but also brings problems such as income uncertainty and psychological stress, which can increase stress at work. This study used an associative method and involved 150 online motorcycle taxi drivers from five areas of Jakarta. The results showed that work-life balance did not have a significant effect on work stress directly; however, the interaction between work-life balance and work environment showed a moderating effect; a good work environment can improve work-life balance by helping to reduce work stress. This study shows how things like work environment can reduce the stress work experienced by gig economy workers and how important time management is for online motorcycle taxi drivers between their personal life and work.
Shipping Income Tariff Model Using System Dynamics Method Dewi, Nurlaela Kumala; Adriant, Irayanti; Cristian, Ferry; Prasetyo, Wahyudi Adi
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1566

Abstract

The Bandung City Hub Branch expedition service company is currently facing a decrease in the number of shipments and weight of goods sent for the Jakarta - Bandung shipping route, which automatically affects the income received. This decline phenomenon can undoubtedly impact the company's financial condition and profitability. This study aims to create and simulate tariff scenarios with a system dynamics model. The scenarios created are adjusted to existing conditions and scenarios based on consumer demand. The results of the existing scenario obtained an average amount of income in the ten iterations of the existing model output of Rp 293,789,065.095 with an average profit of Rp 77,397,734.026. In the scenario based on consumer demand, the average amount of income in the ten iterations of the first scenario model output was Rp 277,636,482.287, with an average profit of Rp 61,245,151.218. These results show that the existing model conditions are still better at providing income, so the company can still use them. This model allows companies to understand the interactions of various elements of the company's business because it models cause-and-effect relationships, and companies can analyze factors such as cash flow, costs, and revenues that influence each other and help companies make long-term decisions.
Public Service Quality, Employee Ambidexterity, Women Leadership and Public Management of Government Organization Mulyani, Ade
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1567

Abstract

This study aims to describe the influence of public service quality, employee ambidexterity, and women leadership on public management of Bukittinggi City Government. This study used a comparative quantitative method. The location of the study was in the Bukittinggi City Government environment. The sample of this study was the leadership ranks, namely from echelon II. B to echelon IV. B totaling 209 people. The research instrument was a questionnaire. Data collection was carried out by distributing Google form questionnaires via WAg. The data analysis technique used the T-test. The conclusion of this study is that there is a significant influence of employee ambidexterity toward public management, women leadership toward public management, public service quality with employee ambidexterity, and public service quality toward women leadership. The limitations of this study lie in the research method that only used a quantitative approach, in addition, the research location is only limited to the Bukittinggi City Government environment. Recommendations for further research are to use mixed-method research methods, add contextual variables, and compare with international contexts.
The Influence of Organizational Culture and Individual Characteristics on Teacher Performance through Organizational Citizenship Behavior as an Intervening Variable Siswadhi, Ferry; Lestari, Anggia Ayu; Yuliza, Mai; Afrianti, Fitrina
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1569

Abstract

This study aims to examine the effect of organizational culture and individual characteristics on teacher performance, with Organizational Citizenship Behavior serving as a mediator. The research approach utilized in the article is a causal quantitative method. The sample consisted of 87 junior high school teachers from the Bukit Kerman District in Kerinci Regency, Jambi Province, and data was gathered through a questionnaire survey. The data were then analyzed using Structural Equation Modeling (SEM) with Smart PLS 3.2.9 software. The results show that both organizational culture and individual characteristics influence teacher performance, both directly and indirectly, through the mediation of Organizational Citizenship Behavior. This research contributes valuable insights into improving teacher performance by highlighting the importance of organizational culture and individual traits.
Organizational Performance in Higher Education: How Transformational Leadership and Innovation Policy Influence Putra, Riki Wanda; Susanto, Perengki; Rasyid, Rosyeni
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1577

Abstract

The purpose of this research is to see the effect of transformational leadership and innovation policy on organizational performance. This research is a combine between quantitative method and an associative approach. The research instrument is a questionnaire given to 40 samples. Data analysis techniques using multiple linear analysis with the help of SPSS applications. The normality test used is the Kolmogorov-Smirnov test with a significance value of 0.20. The results of the linearity test between Transformational Leadership (X1) on Organizational Performance (Y) with an F-count value of 18.83, in other words it can be concluded that there is a linear relationship between Transformational Leadership (X1) on Organizational Performance (Y). Furthermore, it is concluded that there is a linear relationship between Innovation Policy (X2) on Organizational Performance (Y) with an F-count value of 11.20. Then the multicollinearity value is obtained from the count of 4.630 and 3.443, in other words it can be concluded that there is no between the independent variables, namely Transformational Leadership (X1) with Innovation Policy (X2) in relation to the dependent variable Organizational Performance (Y). The results showed that there is a positive influence of transformational leadership and innovation policy on organizational performance. This research suggests developing programs that support innovation policies and improving transformational leadership in organizations to strengthen overall performance. In addition, other recommendations include the implementation of training programs for leaders to hone their transformational leadership skills, as well as the development of more effective innovation policies to create a work environment that encourages creativity and adaptability.
Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.

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