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INDONESIA
Jurnal Administrasi Kantor
Published by Universitas Bina Insani
ISSN : 23376694     EISSN : 25279769     DOI : https://doi.org/10.51211/jak
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Jurnal Administrasi Kantor (JAK) merupakan jurnal ilmiah yang diterbitkan oleh Universitas Bina Insani. Jurnal ini berisi tentang karya ilmiah hasil penelitian yang bertemakan: Manajemen Pemasaran, Manajemen SDM, Manajemen Operasional, Manajemen Keuangan, Ekonomi Makro dan Mikro, Kesekretarisan, Komunikasi, Humas, Bahasa Indonesia, Bahasa Asing, dan Administrasi Kantor.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 219 Documents
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Determinan Kinerja Karyawan: Faktor Gaya Kepemimpinan dan Disiplin Karyawan Ida Nirwana; Seflidiana Roza; Habib Maulid
JURNAL ADMINISTRASI KANTOR Vol 12 No 2 (2024): Jurnal Administrasi Kantor (Desember 2024)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v12i2.3188

Abstract

This research aims to determine: Determinants of Employee Performance: Leadership Style and Employee Discipline Factors. The type of research used is quantitative descriptive research. The data used is primary data. The research results show that: (1) leadership style has a significant effect on the performance of employees of Perum Bulog Kota Solok, as evidenced by a value greater than ttable and a significant probability value of (0.002 < 0.05); (2) discipline has a significant effect on the performance of employees of Perum Bulog Kota Solok, as evidenced by a value greater than ttable at a significant level of 5% and a significant probability value of (0.000 < 0.05); (3) Leadership style and discipline have a significant and simultaneous influence on the dependent variable of employee performance with Fcount of 23.416 > 3.35, and a coefficient of determination test of 63.4% while the remaining 36.6% is explained by other variables. not included in this research such as workload, job satisfaction, cooperation and others. Keywords: Employee Performance, Leadership Style, Discipline
Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kinerja Guru SMPN di Kecamatan Pauh Duo Kabupaten Solok Selatan Mandra Adrika Putra; Reviana Novita
JURNAL ADMINISTRASI KANTOR Vol 13 No 2 (2025): Jurnal Administrasi Kantor (Desember 2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v13i2.3790

Abstract

The purpose of this study was to measure and analyze the effect of training and work motivation on the performance of public junior high school teachers in Pauh Duo District, South Solok Regency. This study was conducted on civil servant (PNS) and non-civil servant (PNS) teachers of junior high schools in Pauh Duo District, South Solok Regency. This study used descriptive and causal methods, which consisted of two independent variables (training and motivation) and one dependent variable (performance). Respondents in this study were all civil servant and non-civil servant teachers of junior high schools in Pauh Duo District, South Solok Regency, totaling 60 respondents selected using saturated sampling techniques. The sources used consisted of primary and secondary data collected through observation, literature study (documentation) and questionnaire distribution. The analytical tool used in this study was the SEM (Structural Equation Model) method based on PLS (Partial Least Square). The results showed that training had a positive and significant effect on teacher performance (O = 0.382; T = 3.222; P < 0.05). Work motivation also has a positive and significant effect on teacher performance (O = 0.536; T = 0.330; P < 0.05). Thus, training and work motivation significantly improve teacher performance. Keywords: Training, Work Motivation, Performance.
Implementasi Prinsip Utama Good Governance pada Penyusunan Laporan Kinerja Instansi Pemerintah di Bapperida Kabupaten Sragen Rismauli Widya Ningtyas; Ida Setya Dwi Jayanti
JURNAL ADMINISTRASI KANTOR Vol 13 No 1 (2025): Jurnal Administrasi Kantor (Juni 2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v13i1.3485

Abstract

This research aims to analyze the implementation of the core principles of good governance in the process of preparing the Government Agency Performance Report (LKjIP) at the Regional Development Planning, Research, and Innovation Agency (BAPPERIDA) of Sragen Regency. The principles of good governance examined in this study include accountability, transparency, openness, and the rule of law. This research employs a qualitative method, with data collected through interviews, observations, and documentation. The informants in this study were members of the Planning, Evaluation, and Reporting Team (PEP) WorkingTeam of BAPPERIDA Sragen. The results show that BAPPERIDA Sragen Regency has implemented these principles in the preparation of the LKjIP. Although there are challenges related to the limited capacity of human resources, these constraints do not significantly affect the overall quality of the performance report produced. Keywords: Good Governance, LKjIP, Accountability, Transparency, Openness, Rule of Law
Kualitas Layanan Access by KAI dan Kepuasan Pelanggan Mahasiswa Politeknik Negeri Bandung Nova Andrea Ayuningtyas; Maghfira Rachma Adinda
JURNAL ADMINISTRASI KANTOR Vol 12 No 2 (2024): Jurnal Administrasi Kantor (Desember 2024)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v12i2.3299

Abstract

This study aims to analyze the effect of service quality of the Access by KAI application on customer satisfaction among Bandung State Polytechnic students. The method is descriptive quantitative with purposive sampling technique and a sample size of 107 respondents. Data was collected through a questionnaire that measures perceptions of service quality and customer satisfaction. Data analysis was performed using simple linear regression with the help of SPSS and Smart PLS. The results showed that service quality had a significant effect on customer satisfaction with a contribution of 63,5%, while 36,5% was influenced by other variables outside this study. The implication of this research is the importance of improving service quality to increase customer satisfaction and loyalty. Keywords: service quality; customer satisfaction.
Analisis Pengaruh Teknologi Informasi Terhadap Kinerja Karyawan Pada Departemen Kualitas di PT Gelindo Garmentama Selly Yulianty; Lies Anggi Puspita Dewi
JURNAL ADMINISTRASI KANTOR Vol 12 No 2 (2024): Jurnal Administrasi Kantor (Desember 2024)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v12i2.2838

Abstract

This study aims to determine the effect of information technology on employee performance. This study focuses on examining the effect of information technology on employee performance in the quality department at PT Gelindo Garmentama. The data collected in this study is through distributing questionnaires to all employees in the Quality Department who are directly affected by the use of information technology and are thoroughly sampled. The author will analyze data such as the system used and system users. The author analyzes the data using a simple linear regression test to prove the influence between information technology on employee performance. Based on the research results, information technology significantly affects employee performance in the Quality Department at PT Gelindo Garmentama Keywords: Information Technology, Employee Performance, Quality Deppartment
Analisis Rasio Profitabilitas untuk Mengukur Kinerja Keuangan PT WEHA Transportasi Indonesia Tbk Periode 2023-2025 Fajar Dimas Saputra; Rama Nugraha Irawan Surayuda
JURNAL ADMINISTRASI KANTOR Vol 14 No 1 (2025): Jurnal Administrasi Kantor (Juni 2026)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v14i1.3875

Abstract

The growth of the transportation sector in Indonesia provides opportunities for companies such as PT WEHA Transportasi Indonesia Tbk. However, financial performance needs to be evaluated periodically given indications of declining net profit amidst increasing sales. This study was conducted with the aim of determining the company’s financial performance based on the level of effectiveness in generating profits through profitability ratio analysis. The research method applied was descriptive quantitative with financial report data for the period 2023–2025 sourced from the Indonesia Stock Exchange, then analyzed using the Net Profit Margin (NPM), Return on Assets (ROA), and Return on Equity (ROE) ratios, and compared with the average land passenger transportation industry. The results showed that all three ratios have decreased consistently each year, indicating the company is in a growth trap phase due to swelling operational costs that are accelerating faster than sales growth. The company’s NPM and ROA were above the industry average throughout the period and are categorized as good, while ROE was categorized as good in 2023 and 2024 but less good in 2025 because it was below the industry average. It was concluded that the company needed to shift from an expansion strategy to operational consolidation through restructuring its capital allocation policy, implementing a moratorium on new fleet capital expenditures, and restructuring routes to restore profitability margins sustainably. Keywords: Financial Performance, Net Profit Margin, Profitability Ratio, Return on Assets, Return on Equity
Peran Pengelolaan Kerja Hybrid di Kantor dan Implikasinya untuk SDG 8 Andini Rahmawati; Asri Bariz Kamal; Harmon Chaniago
JURNAL ADMINISTRASI KANTOR Vol 13 No 2 (2025): Jurnal Administrasi Kantor (Desember 2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v13i2.3741

Abstract

Perkembangan teknologi dan perubahan pola kerja pascapandemi telah mendorong perusahaan untuk mengadopsi sistem kerja hybrid sebagai model kerja baru yang lebih fleksibel. Meskipun memberikan manfaat berupa peningkatan produktivitas, kesejahteraan, dan efisiensi, penerapan kerja hybrid juga menimbulkan tantangan terkait kesetaraan, bias, serta pengelolaan kinerja. Penelitian ini bertujuan untuk menganalisis pengelolaan kerja hybrid di lingkungan kantor dan menilai kontribusinya terhadap pencapaian SDG 8 mengenai Pekerjaan Layak dan Pertumbuhan Ekonomi. Metode yang digunakan adalah studi literatur dengan menelaah publikasi akademik tahun 2020–2025. Hasil penelitian menunjukkan bahwa keberhasilan hybrid work sangat bergantung pada penggunaan teknologi digital, model penilaian kinerja berbasis hasil, serta kepemimpinan etis yang mampu meminimalkan bias dan memastikan inklusivitas bagi seluruh karyawan. Selain meningkatkan produktivitas dan retensi tenaga kerja, kerja hybrid juga berpotensi memberikan dampak makro seperti penguatan daya saing perusahaan dan pengurangan emisi karbon. Secara keseluruhan, hybrid work berperan sebagai strategi penting untuk mendukung pekerjaan layak, lingkungan kerja yang manusiawi, dan pertumbuhan ekonomi berkelanjutan apabila dikelola secara adil dan berorientasi pada equity. Kata kunci: Bias Kerja; Inklusivitas; Kerja Hybrid; Pekerjaan Layak; SDG 8
Pengaruh Sumber Daya Manusia, Inovasi Teknologi Digital, dan Strategi Pemasaran Terhadap Pendapatan Usaha Mikro, Kecil, dan Menengah (UMKM) di Wilayah Medan Utara Ahmad Rivai; Amin Hou; Mega Hernawati Harefa; Agus Susanto; Mhd Restu Razaq
JURNAL ADMINISTRASI KANTOR Vol 13 No 1 (2025): Jurnal Administrasi Kantor (Juni 2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v13i1.3406

Abstract

This study aims to analyze the role of human resources, digital technology innovation, and marketing strategies in increasing the income of Micro, Small, and Medium Enterprises (MSMEs) in the North Medan region. A quantitative approach was employed, incorporating surveys and in-depth interviews with MSME actors. Primary data were collected using questionnaires developed based on key research variable indicators, and analyzed using multiple linear regression. The results reveal that all three variables have a significant influence on MSME income enhancement. From a managerial perspective, the findings emphasize the importance of strengthening human resource capacity through training, utilizing digital innovation in operational activities, and formulating data-driven marketing strategies to improve business competitiveness. This study contributes to the development of MSME business models based on digital technology and marketing strategies and serves as a reference for local governments and stakeholders in designing strategic policies to foster sustainable local economic growth. Keywords: MSMEs, human resources, digital innovation, marketing strategy, business income
Peran Budaya Organisasi Dalam Meningkatkan Kinerja Karyawan Di Sektor Unit Layanan Modal Mikro PNM Binjai Jihan Feriska; Muhammad Ridho Anwar; Najwa Andini
JURNAL ADMINISTRASI KANTOR Vol 12 No 2 (2024): Jurnal Administrasi Kantor (Desember 2024)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v12i2.3252

Abstract

Penelitian ini bertujuan untuk mengkaji peran budaya organisasi dalam meningkatkan kinerja pegawai di Unit Pelayanan Modal Mikro (ULaMM) PNM Binjai Sumatera Utara. Fokus penelitian ini adalah bagaimana elemen budaya organisasi, seperti nilai inti, norma, dan praktik kerja, mempengaruhi produktivitas, motivasi, dan kolaborasi antar karyawan. Metode kualitatif digunakan untuk menggali informasi secara mendalam dengan menggunakan teknik purposive sampling yang melibatkan kepala unit dan staf tetap ULaMM PNM Binjai sebagai responden. Data dikumpulkan melalui wawancara semi terstruktur dan observasi langsung terhadap lingkungan kerja. Hasil penelitian menunjukkan bahwa budaya organisasi yang mendukung komunikasi terbuka, menghargai kontribusi individu dan pengembangan profesional memberikan pengaruh positif terhadap kinerja karyawan. Temuan ini memperkuat pandangan bahwa budaya organisasi berperan penting dalam mendorong efisiensi kerja dan kepuasan karyawan, yang pada akhirnya meningkatkan kualitas layanan modal mikro. Implikasi dari penelitian ini adalah pentingnya pengelolaan strategis budaya organisasi untuk mencapai keberlanjutan operasional yang lebih baik. Kata kunci: PNM ULaMM , Budaya Organisasi, Kinerja Karyawan
Pengaruh Kepatuhan K3, Stres Kerja, dan Kompensasi Terhadap Produktivitas Karyawan Pada PT. Saraswanti Anugerah Makmur Tbk Unit Pabrik Medan Donald Frensius Pasaribu; Fauzan Azim; Anita Novialumi; Yenny Lisbeth Siahaan
JURNAL ADMINISTRASI KANTOR Vol 13 No 2 (2025): Jurnal Administrasi Kantor (Desember 2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v13i2.3797

Abstract

This research examines how adherence to Occupational Health and Safety (OHS) standards, work-related stress, and enhancements impact worker productivity at the Medan Fertilizer Factory. These aspects are considered vital in influencing labor productivity. A quantitative approach was adopted, employing a survey method that involved 180 employees who participated as respondents. Data analysis was performed using SPSS version 27, applying multiple linear regression to explore the associations between independent variables (OHS, work stress, compensation) and dependent variables (worker productivity). Findings indicate that adherence to OHS regulations significantly boosts productivity, whereas work-related stress detracts from employee output. Additionally, fair and adequate compensation positively influences productivity levels. There is also a combined effect where compliance with OHS, work stress, and compensation collectively enhance employee productivity. These results highlight the necessity for robust OHS practices, effective stress management strategies, and suitable compensation frameworks to enhance worker productivity at the Medan Fertilizer Factory and other similar businesses. Keywords: Occupational health and safety (OHS), work stress, compensation, and work productivity

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