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Jurnal Pendidikan Administrasi Perkantoran (JPAP)
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 23389621     DOI : https://doi.org/10.26740/jpap.v10n1
Core Subject : Economy, Education,
Economics, Econometrics & Finance Education Other
Jurnal ini menerbitkan hasil penelitian yang berkaitan dengan pengajaran dan pembelajaran Pendidikan Administrasi Perkantoran dan bidang studi Ilmu Administrasi Perkantoran yang dilakukan di Sekolah Menengah Kejuruan, lembaga pendidikan tinggi, dunia usaha dan industri, meliputi: 1. Strategi pembelajaran dan media pembelajaran pendidikan administrasi perkantoran 2. Manajemen perkantoran, 3. Manajemen kearsipan, 4. Komunikasi kantor, 5. Manajemen sumber daya manusia, 6. Sistem informasi manajemen 7. Kewirausahaan
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 159 Documents
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Educational Outcomes through Teacher Leadership: The Role of Professional Development and Emotional Intelligence Elliyani, Eli; Marini, Arita; Zakiah, linda
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 12 No 3 (2024): December
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v12n3.p351-364

Abstract

Purpose: The purpose of this research is to investigate how teacher leadership, through the Teacher Mover program, influences educational outcomes in elementary schools. The study seeks to understand the relationships between teacher leadership, professional development, school culture, emotional intelligence, and student-centered leadership, and how these factors collectively contribute to improved student performance and engagement. Novelty: This study contributes to the existing literature by providing a comprehensive analysis of the Teacher Mover program, a leadership initiative unique to the Indonesian educational context. It offers new insights into how emotional intelligence and professional development mediate the effects of teacher leadership on school culture and student outcomes, which are often underexplored in similar educational leadership studies. Research Methods: This qualitative study used in-depth interviews, participant observations, and document analysis to collect data from Teacher Movers, principals, and teachers at selected elementary schools. The data were analyzed using thematic analysis. Results: The findings indicate that teacher leadership significantly improves educational outcomes by fostering a collaborative school culture, enhancing teacher efficacy through professional development, and promoting student-centered approaches. Emotional intelligence was found to be crucial in navigating leadership challenges and fostering positive relationships. Research Contributions: This research offers practical recommendations for educational leaders by highlighting the importance of teacher leadership, professional development, and emotional intelligence in school improvement. It also contributes to the growing body of literature on distributed leadership and its positive impact on educational outcomes.
COMPREHENSIVE FACTORS INFLUENCING THE SUCCESS OF INTERNAL QUALITY ASSURANCE SYSTEMS IN ELEMENTARY SCHOOLS: RESOURCES, LEADERSHIP, AND COMMUNITY SUPPORT Hasanah; Marini, Arita; Zakiah, Linda
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p440-450

Abstract

Phenomenon/Issue: The effective implementation of the Internal Quality Assurance System (IQAS) in elementary schools faces numerous challenges, including resource limitations, inconsistent leadership quality, cultural acceptance issues, and inadequate stakeholder involvement. Purpose: This study aims to identify the factors that influence successful IQAS implementation in elementary schools, focusing on resource availability, school leadership, cultural support, structured quality improvement processes (PDCA cycle), and the role of external stakeholders. Novelty: While prior research has examined general aspects of quality assurance in education, this study uniquely analyzes the combined effects of resource allocation, school culture, and stakeholder collaboration, providing a holistic view of factors essential for IQAS success in elementary settings. Research Methods: A qualitative case study approach was employed, including semi-structured interviews, observations, and document analysis from selected elementary schools. Data triangulation and thematic analysis were used to ensure reliability and depth in findings. Results: Findings reveal that resource sufficiency, proactive leadership, a strong culture of quality, systematic application of the PDCA cycle, and active stakeholder engagement are critical to successful IQAS implementation. Research Contributions: This research provides a framework for policymakers and school administrators to enhance IQAS in elementary schools, emphasizing the importance of integrated resource support, leadership development, cultural alignment, and community involvement to achieve sustainable quality assurance.
IMPROVING INCLUSIVITY IN ELEMENTARY SCHOOLS THROUGH STRUCTURED MULTICULTURAL EDUCATION MODELS AND COMPREHENSIVE TEACHER TRAINING Lestari, Nila; Maksum, Arifin; Nurhasanah, Nina
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p451-460

Abstract

Elementary schools, inclusivity, multicultural education, socPhenomenon/Issue: As global societies become increasingly diverse, elementary education faces the challenge of fostering inclusivity and cultural understanding among young students. This study explores the effectiveness of implementing structured multicultural education models and the role of teacher training in enhancing these educational practices. Purpose: The purpose of this research is to assess how multicultural education impacts students' social attitudes and reduces biases in elementary schools, and to examine how teacher preparedness contributes to the success of these programs. Novelty: This study contributes novel insights by highlighting the dual importance of structured curriculum and comprehensive teacher training in successfully embedding multicultural education at the elementary level. Unlike previous studies, this research emphasizes the combined impact of curriculum design and teacher readiness on fostering inclusive social behaviors. Research Methods: Using a qualitative approach, this study gathered data from classroom observations, in-depth teacher interviews, and document analysis across diverse elementary school settings. Results: Findings reveal that multicultural education models positively impact students' social attitudes, enhancing empathy and tolerance. Furthermore, well-trained teachers are better equipped to deliver multicultural education, significantly amplifying its benefits. Research Contributions: This research underscores the importance of integrated teacher training and multicultural curricula, providing a framework for future policies aimed at creating inclusive educational environments. The study calls for broader implementation of these practices and further research on long-term impacts across educational levels.ial attitudes, teacher training.
CHALLENGES AND STRATEGIES IN IMPLEMENTING MULTICULTURAL EDUCATION IN SOCIOECONOMICALLY DIVERSE ELEMENTARY CLASSROOMS Hasanah; Maksum, Arifin; Nurhasanah, Nina
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p427-439

Abstract

Phenomenon/Issue: The growing economic diversity in elementary schools presents significant challenges to the effective implementation of multicultural education. Students from different socioeconomic backgrounds often experience varied levels of access to resources and support, which influences their engagement and outcomes in multicultural learning environments. Purpose: This study aims to investigate the obstacles and potential strategies for implementing multicultural education in socioeconomically diverse elementary classrooms, focusing on how economic diversity impacts student engagement, teacher preparedness, and parental expectations. Novelty: While previous research has explored racial and ethnic diversity in education, this study uniquely addresses the underexplored dimension of socioeconomic diversity, adding depth to multicultural education frameworks by emphasizing economic inclusivity. Research Methods: A qualitative approach was utilized, involving semi-structured interviews with teachers, administrators, and parents, along with classroom observations in economically diverse elementary schools. Thematic analysis was conducted to identify key patterns and challenges. Results: The study reveals that economic diversity can hinder multicultural education effectiveness due to resource disparities, inconsistent teacher training, and varied parental expectations. Schools with higher funding reported better engagement and outcomes, highlighting the importance of resource allocation. Research Contributions: This research provides theoretical insights by integrating economic diversity into multicultural education frameworks and practical recommendations for educators and policymakers to enhance inclusivity in diverse school settings.
APPLICATION OF THE WORKLOAD INDICATORS OF STAFFING NEED METHOD IN ACHIEVING HOSPITAL SERVICE QUALITY IN DEVELOPING COUNTRIES: SYSTEMATIC LITERATURE REVIEW Yusnita Wardani; Sopiah; Noviarakhman Zagladi, Arief
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 12 No 3 (2024): December
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v12n3.p391-405

Abstract

Phenomenon/Issue: This research is not only related to WISN to measure the level of workload but how the results of this WISN methodology can be used as an evaluation of the achievement of hospital service quality, especially in this study are hospitals in developing countries. Purpose: This study aims to find out how the application of the WISN method in developing country hospitals in achieving hospital service quality. Novelty:This research only focuses on the results of existing research in developing countries so it cannot be generalized. Research Methods:This study uses the SLR method to collect articles related to the implementation of WISN in developing countries published between 2019 and 2024. Results: The application of the WISN method in hospitals in developing countries is very effective in determining the shortage of labor that results in an increased workload, so that performance is not optimal. Management is needed that can organize or allocate labor according to workload analysis. In addition, to optimize the workforce, it is necessary to carry out training to improve the competence of the workforce, because the quality of the workforce affects the achievement of the quality of hospital services. Research Contributions: With this study, it can be used by hospitals as a consideration in evaluating their health workforce in terms of number and competence.
DIGI-ICE: DIGITAL OFFICE ADMINISTRATION FOR BUILDING MODERN OFFICE-BASED MSMES Nasori, Ahmad; Astarani, Dwi; Triyono, Bambang; Puspasari, Elsa
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p416-426

Abstract

Phenomenon/Issue:This research addresses the gap in digital transformation in MSME administration, particularly the lack of easily accessible digital tools in rural areas such as Banyumas Regency, which hinders modernization. Purpose:  The goal is to develop Digi-Ice, an integrated application that combines archive management, correspondence, product cataloging, and social media integration to transform SMEs into technology-based offices. Novelty: Its main innovation lies in the rural-specific design, the integration of administrative functions and digital business, and the collaboration between Jenderal Soedirman University and MSME actors. As the first Android-compatible application, Digi-Ice reaches rural users with high accessibility. Research Methods: The research method uses the R&D model by Mckenney & Reeves (2013) through three stages: problem analysis, design, and iterative implementation. Data were collected through closed questionnaires (validated by media experts) and trials on 40 SMEs Results: The validation results showed a feasibility score of 82.3% (experts) and 82.07% (users), confirming the application's effectiveness. The main advantages include structured archiving, social media integration, and Android compatibility, although there are limitations such as reliance on the internet and the absence of an iOS version. Research Contributions: The research contributes to the digital transformation literacy of MSMEs with empirical evidence, and supports the mission of universities and the government in rural economic development. Digi-Ice has become a replicable model for local technology interventions, strengthening the competitiveness of national MSMEs in line with Indonesia's digitalization agenda.
ENTREPRENEURIAL RECOGNITION: A REVIEW AND BIBLIOMETRIC ANALYSIS Nurruddin Zanky, Mokhammad; Rahma, Adelia; Wahyu Ariyanto, Muhammad
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p461-472

Abstract

Phenomenon/Issue: Entrepreneurial recognition is a pivotal but underexplored concept in entrepreneurship studies, particularly in understanding how individuals identify and act upon business opportunities. The current literature lacks conceptual clarity and systematic mapping of this domain. Purpose: This study aims to conduct a comprehensive bibliometric analysis to map the landscape of entrepreneurial recognition research and identify key themes, gaps, and directions for future inquiry. Novelty: Unlike prior studies that focus narrowly on opportunity recognition, this paper provides the first systematic bibliometric overview of “entrepreneurial recognition” using co-word analysis to uncover structural relationships between key concepts and trends. Research Methods: A total of 198 publications from 2011 to 2021 were retrieved using the Publish or Perish software from Google Scholar. After applying selection criteria, 97 articles were analyzed using VOSviewer to conduct co-word mapping, and performance and science mapping approaches as suggested by Zupic & Čater (2015). Results: The findings reveal that scholarly discussions around entrepreneurial recognition remain in early development, with core themes including opportunity identification, entrepreneurial alertness, and the role of human and social capital. The visualization outputs identify five research clusters and highlight a need for further exploration into conceptual clarity, theoretical diversity, and the role of entrepreneurial alertness. Research Contributions: This study contributes to the entrepreneurship literature by providing a visual and thematic synthesis of entrepreneurial recognition research. It offers a foundation for scholars to refine theoretical frameworks, broaden methodological approaches, and investigate under-researched constructs such as entrepreneurial alertness and its impact on opportunity identification
Strategies to Enhance the Competitiveness of MSMEs in the Wali Songo Tourism Area through Fintech and Business Administration for Achieving the SDGs Setyawati, Amelia; Ibadil Maula, Farij; Sulistyowati, Raya; Sugangga, Rayyan; Wahid, Moehammad Nasri Abdoel; Trisnawati, Novi
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p473-486

Abstract

Phenomenon/Issue: Micro, Small, and Medium Enterprises (MSMEs) operating in the Wali Songo religious tourism area hold strategic potential in driving local economic growth and supporting the achievement of the Sustainable Development Goals (SDGs). Purpose: This study aims to formulate strategies to enhance the competitiveness of MSMEs through the utilization of financial technology (fintech) innovations and the strengthening of business administration as key leverage instruments to support the achievement of the SDGs Novelty: The novelty of this research lies in its integrative approach, which emphasizes the synergy between fintech innovation and practical business administration within the unique local context of religious tourism. It directly links these efforts to SDG indicators, particularly financial inclusion, inclusive economic growth, and poverty reduction. Research Methods: The novelty of this research lies in its integrative approach, which emphasizes the synergy between fintech innovation and practical business administration within the unique local context of religious tourism. It directly links these efforts to SDG indicators, particularly financial inclusion, inclusive economic growth, and poverty reduction. Results: The implementation of QRIS and digital payment platforms has accelerated MSME transactions. Access to funding through fintech lending has expanded business capital. Strengthening administrative practices, such as basic financial recordkeeping and inventory management, has improved operational efficiency. Research Contributions: This study contributes to increasing MSME income, expanding market reach, and reinforcing their role in supporting the SDGs, particularly in the areas of local economic development and financial inclusion
The Influence of Entrepreneurial Education on Entrepreneurial Interest Among Students Mediated by Social Media Agustin, Diana; Sulistyowati, Raya
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p487-497

Abstract

Phenomenon/Issue: As the population increases, it will create new problems in Indonesia. Purpose: This research aims to determine the effect of entrepreneurial education on entrepreneurial interest among students, mediated by social media. Novelty: social media as a mediating variable between entrepreneurial education and entrepreneurial interest Research Methods: This research uses a quantitative method with purposive sampling technique. The population in this study consists of students from the Faculty of Economics and Business at Surabaya State University, specifically from the Study Programs of Economic Education, Accounting Education, Office Administration Education, and Business Education, with a research sample of 232 respondents. Data analysis techniques using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the Smart-PLS4 tool. The testing model in this study includes outer model testing, inner model testing, and hypothesis testing. Results: The research results indicate that: (1) entrepreneurial education has a positive and significant effect on entrepreneurial interest, (2) entrepreneurial education has a positive and significant effect on social media, (3) social media has an insignifikcant effect in mediating the relationship between entrepreneurial education and entrepreneurial interest, this the third hypothesis is rejected. Research Contributions: The research results are expected to serve as a reference for future studies and can be developed on a broader scale
Implementation of The Pentahelix Model in The Marketing Strategy of Bamsa Application: Building Synergy for Local Economic Improvement Andhini, surya; Sulistyowati, Raya
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 2 (2025): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n2.p535-646

Abstract

Phenomenon/Issue: BAMSA (Batik Motive Surabaya) application plays a crucial role in implementing the Pentahelix model to market Surabaya batik motives and improve the local economy. The issue focuses on the need for synergy between stakeholders and the use of technology to strengthen marketing efforts for local cultural products. Purpose: This research aims to explore the synergy between the government, academics, businesses, media, and the community in the development of batik marketing strategies. Novelty: The BAMSA application introduces the public to six patented Surabaya batik motives—kintir-kintiran, sparkling, gembili wonokromo, abhi boyo, kembang bungur, and remo Surabaya—complete with their philosophies and purchasing information, while also demonstrating the integration of the Pentahelix model in marketing. Research Methods: The abstract does not explicitly mention specific research methods but implies a qualitative or mixed-methods approach focused on stakeholder collaboration and technology adoption in marketing. Results: Collaboration among Pentahelix stakeholders strengthens marketing efforts, increases public awareness of local products, and facilitates MSMEs in marketing their products, leading to increased income and business sustainability. Research Contributions: This research confirms the importance of information technology in the Industry 4.0 era for supporting marketing, strengthening producer-consumer connectivity, and serves as a model for the development of a culture-based creative economy in other regions in Indonesia. It provides insights for stakeholders to formulate more effective policies and strategies in promoting local cultural products.

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