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Journal Of Resource Management, Economics And Business (REMICS)
Published by PT. Berkah Digital Teknologi
ISSN : -     EISSN : 29630266     DOI : https://doi.org/10.58468/remics
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal Of Resource Management, Economics And Business (REMICS) offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers to share mutual understandings across the full range of businesses and skills in which management and science is used; covers all areas of management science from systems to practical facets; links concept with training by publishing case studies and covering the latest important issues.Journal Of Resource Management, Economics And Business (REMICS) areas include: Operations and Information management Human resource management Accountancy Finance Strategic management, Organizational Economic Development Operations and Information management Managerial Economics MSMEs Bank Strategy and Management Entrepreneurship and Digital Business Leadership Supply Chain Management Quality Management Introduction to International Business Management and social sciences Studies within the range of disciplines in the management and Social & Political Sciences are welcome from scholars all over the world
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 61 Documents
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Conceptual Model of Inclusive Leadership in Enhancing Employee Engagement in Retail Business Mahfud
Journal Of Resource Management, Economics And Business Vol. 4 No. 2 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i2.172

Abstract

Purpose: Employee engagement is a key factor in the operational success of retail businesses, particularly amidst high employee turnover and customer service pressures. However, many retail companies still rely on hierarchical leadership styles that offer limited participatory space. This conceptual research aims to develop a theoretical model explaining how inclusive leadership can enhance employee engagement through the mediating role of psychological safety. Research Methodology: A systematic literature review was conducted on 11 studies related to human resource management, leadership, and the retail sector (2010–2024). The study integrates Social Exchange Theory and Psychological Safety Theory to build a conceptual framework. Results: The findings propose three key theoretical propositions: 1. Inclusive leadership positively relates to psychological safety in retail environments. 2. Psychological safety mediates the relationship between inclusive leadership and employee engagement. 3. Employee engagement is higher in retail stores with an inclusive culture compared to those with a hierarchical culture. These propositions suggest that inclusive leadership fosters an environment where employees feel safe to engage, leading to greater emotional and cognitive involvement in their roles. Limitations: The study is conceptual and does not provide empirical validation. Future research is needed to test the model through primary data collection, such as surveys or case studies in retail companies. Additionally, the study focuses primarily on frontline employees, and further exploration is needed to include the role of middle management in the process. Contribution: This study contributes to the theoretical understanding of the internal mechanisms of inclusive leadership in the retail sector, with practical implications for the development of human-centric leadership training programs.
Employee Well-being in Retail Operations: Conceptual Model and Theoretical Propositions for Organizational Performance Wawat Hermawati
Journal Of Resource Management, Economics And Business Vol. 4 No. 2 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i2.173

Abstract

Purpose: This conceptual study aims to develop a theoretical model explaining how employee well-being affects organizational performance through the Job Demands-Resources (JD-R) model, particularly in the retail sector, characterized by long working hours, intensive customer interactions, and high-performance pressure Research Methodology: A narrative literature review was conducted on 38 studies related to well-being, job stress, and employee performance in the retail sector (2010–2024). The study integrates the concept of well-being with the JD-R theory to construct a conceptual framework. Results: The findings show that job demands, such as workload and role conflict, negatively impact well-being, while job resources, such as organizational support, supervisor support, and work-life balance, serve as buffers that protect employee well-being. Good employee well-being leads to improved individual and organizational performance. Limitations: This study is conceptual, and further empirical validation is needed. The focus is primarily on operational employees, with limited exploration of middle management or other retail sectors Contribution: The study contributes by proposing an integrative model that positions well-being as a strategic foundation in modern retail management. Practical implications include the need for human-centered HR policies and the regular measurement of employee well-being.
Digitalization of HR Roles in Retail Companies: A Conceptual Model Bagas Taqwa
Journal Of Resource Management, Economics And Business Vol. 4 No. 2 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i2.174

Abstract

Purpose: This conceptual study aims to explore the impact of digitalization on the role of Human Resources (HR) in retail companies. It specifically investigates how digital tools such as HR analytics and automation are transforming HR from a transactional function into a strategic partner. Research Methodology: This research utilizes a thematic literature review approach, synthesizing 27 studies from Scopus, Google Scholar, and other databases published between 2010 and 2024. The review integrates the Dynamic Capability Theory and Strategic Human Resource Management (SHRM) to construct a theoretical framework. Results: The findings indicate that digitalization significantly drives the automation of HR processes, the adoption of HR analytics, and the need for new competencies. As a result, HR's role is evolving from administrative tasks to strategic decision-making, positioning HR as a key enabler of organizational agility and innovation. Limitations: This study is conceptual in nature and does not include empirical data. Additionally, it focuses primarily on medium-to-large retail companies and does not address small and medium-sized enterprises (SMEs) in retail. Contribution: This paper contributes to the HR literature by developing a conceptual model that illustrates the transformation of HR roles in retail businesses through digitalization. It also provides theoretical propositions for future research and practical recommendations for HR practitioners in the retail sector.
The Role of Employee Engagement in Enhancing Customer Experience in the Retail Sector Evy Oktaviani Fauzi
Journal Of Resource Management, Economics And Business Vol. 4 No. 2 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i2.175

Abstract

Purpose: This study aims to develop a conceptual model explaining how employee engagement influences customer experience (CX) in the retail industry, with service behavior serving as a mediating mechanism. It highlights the importance of frontline employees in shaping customer perceptions through their engagement and service behaviors. Research Methodology: The research adopts an integrative literature review approach, synthesizing theoretical and empirical studies from various disciplines. The study integrates the Service Profit Chain and Affective Events Theory to build the conceptual model. Results: The model suggests that emotionally engaged employees tend to exhibit proactive, empathetic, and responsive service behaviors, which, in turn, improve customer satisfaction and loyalty. The study proposes three theoretical propositions linking employee engagement to CX through service behavior. Limitations: The study is conceptual and relies on existing literature rather than empirical data. Future research is needed to validate the proposed model with quantitative studies or field experiments. The model also focuses primarily on frontline employees and does not address the role of back-office staff. Contribution: This research contributes to the theoretical understanding of the relationship between internal (employee engagement) and external (customer experience) factors in retail. It emphasizes the critical role of service behavior as a mediator and provides managerial implications for creating a human-centric retail strategy.
PENGARUH SISTEM KEPEMIMPINAN, KOMUNIKASI, DAN PENGENDALIAN TERHADAP PERILAKU PELAYANAN DI PUSKESMAS KEDOKANBUNDER KABUPATEN INDRAMAYU Winda Dwi Yanthi; Rohmatul Fawaiz
Journal Of Resource Management, Economics And Business Vol. 4 No. 3 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i3.102

Abstract

Purpose: This study aims to investigate the influence of leadership, communication, and control systems on service behavior at the Kedokanbunder Health Center in Indramayu Regency. Research Methodology: A quantitative approach using questionnaires and interviews. Data was collected from 50 staff members of the Kedokanbunder Health Center. Multiple linear regression analysis was conducted using SPSS software. Results: The results indicate that leadership, communication, and control systems significantly positively influence service behavior at the Kedokanbunder Health Center. The R-squared value of 0.907 shows that 90.7% of the variance in service behavior is explained by the independent variables. Limitations: The study is limited by a sample size of 50 respondents, which may not fully represent the entire population of healthcare workers in the region. Further research with a larger sample size and additional variables is recommended Contribution: This study contributes to the field of healthcare management, particularly in improving service behavior in health centers. The findings provide valuable insights for health administrators and policymakers seeking to enhance service quality through better leadership, communication, and control systems.
Leasing: Impact Analysis on Business Operations and Company Financial Performance Indriyani Dwi Lestari; Mita Karmila; Mita Mutiara; Niken Sri Mulyanti; Fanji Farman
Journal Of Resource Management, Economics And Business Vol. 2 No. 3 (2023): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v2i3.183

Abstract

Purpose: This study aims to analyze the impact of leasing on business operations and financial performance, with a particular focus on the relationship between leasing and profitability, financial leverage, and operational efficiency. Research Methodology: Systematic literature review, financial data analysis, and ratio analysis using the DuPont model. Tools used: Microsoft Excel for data analysis. Software: None. Survey and literature review of secondary data sources. Results: Leasing impacts financial performance through increased financial leverage and fluctuating profitability, with ROI values showing inconsistency across the years studied. Limitations: The study is limited to a single company’s financial data (PT. Adira Dinamika Multi Finance Tbk) and does not consider broader industry comparisons or primary data collection. Contribution: This study contributes to the understanding of leasing's impact on financial performance in the finance and accounting disciplines, particularly for businesses utilizing leasing as a financing option.
THE IMPACT OF WORK DISCIPLINE, K3 AWARENESS, AND INCENTIVES ON EMPLOYEE PRODUCTIVITY Andita, Vina; Eman Sulaiman; Elfira Destiyanti
Journal Of Resource Management, Economics And Business Vol. 4 No. 3 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i3.84

Abstract

Purpose: This research aims to analyze work discipline, K3 awareness, incentives that influence employee work productivity at PT. Bhakti Sari Perkasa with Cirebon Branch. Descriptive analysis was carried out by collecting data from 78 employees through a questionnaire instrument. Research Methodology: The research results show that work discipline does not partially affect employee work productivity. Awareness of occupational safety and health partially influences employee work productivity by 76.3%. Incentives partially influence employee work productivity by 63.3%. Work discipline, awareness of occupational safety and health, and incentives simultaneously have a significant influence on employee work productivity of 87.5%. Results: These findings indicate the importance of maintaining work discipline, increasing K3 awareness, and providing appropriate incentives to increase employee work productivity. Contribution: Research recommendations include increasing awareness of work discipline, strengthening occupational safety and health programs, implementing an effective incentive system, as well as further research to understand other factors that can influence employee work productivity.
THE INFLUENCE OF ORGANIZATIONAL CULTURE AND WORK COMPETENCE ON THE QUALITY OF HUMAN RESOURCES IN KLARI DISTRICT OFFICE EMPLOYEES Nadya Fatma Intani; Asep Jamaludin; Nandang
Journal Of Resource Management, Economics And Business Vol. 4 No. 1 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i1.142

Abstract

Purpose: To determine and analyze the partial and simultaneous effects of organizational culture and work competencies on the quality of human resources of employees at the Klari sub-district office. Research Methodology: This study applies a saturated/census sampling technique and utilizes quantitative methods with questionnaires as the data collection tool. Multiple linear regression analysis was used for data analysis. Results: Organizational culture partially affects the quality of human resources, work competence partially affects the quality of human resources, and organizational culture and work competence simultaneously affect the quality of human resources of Klari sub-district office employees. Limitations: The study was conducted only with employees of the Klari sub-district office, a relatively small population. Contribution: The findings of this study can be useful for improving the quality of human resources in the public sector, particularly in local government offices.
ANALYSIS OF LABOR DISTRIBUTION BY OUTSOURCING COMPANIES AT PT GAMA PRIMA KARYA : (Study at PT. Fumakilla Indonesia) Krisanty; Sari Marliani; July Juliawaty
Journal Of Resource Management, Economics And Business Vol. 4 No. 3 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i3.160

Abstract

Purpose: This study aims to analyze the recruitment process, selection criteria, and employee performance at PT Fumakilla Indonesia. The main focus of the study is to identify problems related to the return of workers who do not meet the standards desired by the company. Research Methodology: The research was conducted at PT Fumakilla Indonesia located at JI. Sudirman No.5, RT.006/RW.016, Kayuringin Jaya, South Bekasi, Bekasi City, West Java. The research methodology includes: Recruitment Process Observation: Observing recruitment steps, including vacancy announcements and specified requirements. Employee Selection: Examining the types of tests applied, such as written tests and speed tests. Labor Distribution: Examining how workers recruited through outsourcing are forwarded to the company and the form of employment contracts provided. Employee Performance: Analyzing employee performance after work, including absenteeism rates and compliance with superiors' directives. Results: The results of the study indicate that: 1). Recruitment Process: The company sets minimum criteria of high school education, maximum age of 24 years, and is open to both experienced and unexperienced. 2). Selection: Selection is carried out through a written test followed by a speed test, which aims to assess the ability of prospective employees. 3). Distribution of Workforce: Workforce accepted through outsourcing is distributed to the company with a clear form of employment contract. 4). Employee Performance: Employees accepted show a good level of absenteeism and follow directions from superiors, although there are challenges in retaining workers who meet the criteria. Limitations: This study has several limitations, including: The study was only conducted at PT Fumakilla Indonesia, so the results may not be generalizable to the industry as a whole. The data collected is limited to a certain period and may not cover all variables that affect employee performance. Contribution: This study makes an important contribution to the understanding of the effectiveness of outsourcing in workforce distribution. In addition, this study highlights the importance of alignment between employee qualifications and company expectations, and provides recommendations for improving recruitment and selection processes to be more effective in meeting the need for a quality workforce.
THE EFFECT OF WORK ETHICS, HEALTH WORKER PERFORMANCE AND SERVICE QUALITY ON INPATIENT SATISFACTION AT SUMBER HURIP HOSPITAL Ati Setyowati; Bambang Sumardi; Ellin Herlina
Journal Of Resource Management, Economics And Business Vol. 4 No. 3 (2025): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v4i3.188

Abstract

Purpose: This study aims to analyze the influence of work ethics, healthcare workers' performance, and service quality on inpatient patient satisfaction at Rumah Sakit Sumber Hurip in Kabupaten Cirebon Research Methodology: This study employs a quantitative approach using surveys and interviews. Data was collected from 50 inpatient patients using a satisfaction questionnaire. The study utilizes tools such as SPSS for data analysis, employing regression analysis to measure the relationship between variables. A review of related literature is included to support the framework. Results: The results indicate that work ethics, healthcare workers' performance, and service quality all have a significant positive impact on inpatient patient satisfaction. Among these, healthcare workers' performance and service quality showed the highest correlation with patient satisfaction. Limitations: The study is limited by the sample size, which only includes 50 patients from a single hospital, and the data collection period, which spans one year. Additionally, the findings may not be generalizable to other regions or hospitals. Contribution: This study contributes to healthcare management by providing insights into the key factors influencing patient satisfaction, which can help improve hospital policies and practices in healthcare settings. The findings are valuable to health management disciplines, hospital administrators, and healthcare professionals.

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