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Asep Ririh Riswaya
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Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Published by STMIK Mardira Indonesia Bandung
ISSN : -     EISSN : 30640415     DOI : -
Core Subject : Economy, Science, Education, Social, Engineering,
Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Environmental Science Other
The Journal of Community Service in Business and Science and Technology (JPMBISTEK) focuses primarily on the presentation and development of science and technology implemented in a community context. This journal aims to promote innovation and best practices in community service, particularly those related to the business and technology sectors. By highlighting various community service programs, the journal provides insight into their positive impact on improving the quality of life and local economic development. The Journal of Community Service in Business and Science and Technology (JPMBISTEK) covers a wide range of disciplines, including business management, information technology, and engineering. Research published in this journal is expected to make a significant contribution to solving social and economic problems facing society. Furthermore, the journal encourages collaboration between academics, practitioners, and other stakeholders to create sustainable and relevant solutions, resulting in community service that is not only effective but also has a broad impact.
Arjuna Subject : Teknik (semua kategori) - Teknik Kontrol dan Sistem
Articles 34 Documents
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Minimizing Human Error in the Supply Chain: A Case Study of the Fresh Bakery Division at PT Lotte Mart Indonesia, Bandung Adhie Fasha Nurhadian; Galih Putra Prawiranegara; Irena Larashati; Windi Matsuko Danasasmita; Indri Ayu Tansar; Asep Rochyadi Suherman; Ashila Dwiyanisa; Bobi Agung Wibowo; Devi Putri Rahmawati; Sandra Puspita Sari; Siti Fatimah; Venny Fitria Nursanti
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 3 No. 1 (2026): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v3i1.09

Abstract

This applied research and community service initiative addresses the critical issue of operational inefficiencies driven by human error within retail supply chains. To resolve this problem, the research team aims to identify the root causes of human error in the supply chain process and deliver actionable mitigation strategies tailored for the Fresh Bakery Division at PT Lotte Mart Indonesia, Bandung. The study employs a qualitative research methodology, mobilizing a collaborative team of university lecturers and students to gather field insights. The data collection process relies on semi-structured interviews and observations with corporate business actors and front-line operational executors who serve as key informants. The empirical findings reveal that specific communication gaps and manual entry steps trigger frequent PO discrepancies, which subsequently disrupt inventory flows. Based on these insights, this study provides structured protocols, digital double-check mechanisms, and targeted training interventions that effectively minimize human error.
Boosting Cafe Service Quality: How Total Quality Management Empowers a Case Study at Konaro Coffee & Eatery, Bandung Ester Manik; Iwan Sidharta; Kadir Kadir; Boy Suzanto; Nenny Rinawati; Retno Resawati; Elza Nurhaliza Hayat; Santi Despila; Rindu Jasun Arifin; Fajar Mulqi Fath; Tri Puji Citasari
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 2 No. 2 (2025): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v2i2.07

Abstract

Intense competition in Bandung’s culinary industry forces coffee shops to maintain high service standards, yet many businesses like Konaro Coffee & Eatery still face operational inconsistencies that hinder optimal customer satisfaction. This applied research and community service initiative aims to identify these service quality bottlenecks and offer strategic solutions through the framework of Total Quality Management (TQM). The research team, comprising lecturers and students, employs a qualitative approach to investigate the cafe’s current service performance. We gathered primary data through in-depth interviews and field observations involving the cafe owners and operational staff as key informants. To analyze the data, we map the identified service issues directly against the core pillars of TQM, focusing on continuous improvement and process standardization. The study reveals that implementing a structured TQM framework successfully eliminates service delays, standardizes product consistency, and elevates the staff's hospitality skills. Consequently, these findings imply that adopting TQM principles not only resolves immediate operational gaps but also provides Konaro Coffee & Eatery with a sustainable competitive advantage in a crowded market.
How Smart Supply Chain Management Solves Logistics Bottlenecks at Mixue Bandung Dedi Hadian; Aan Hardiyana; Senen Machmud; Maulana Yusup; Anton Tirta Komara; Bulan Tati Fitria; Robbi Saepul Rahman; Carolina Tanu Sukria; Ziera Eliya; Muhammad Rikfi Ramadhan; Faizal Ramdhan Permana; Gerald Nathaniel
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 2 No. 2 (2025): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v2i2.08

Abstract

The research aims to evaluate and optimize the integration of Supply Chain Management (SCM) to boost regional logistics efficiency. To achieve this purpose, the research team—comprising both lecturers and students—adopts a qualitative research methodology. The team gathers primary empirical data by conducting direct field observations and structured interviews with operational workers who manage day-to-day logistics and store processes. For data analysis, the team utilizes a qualitative thematic analysis technique, which involves transcribing interview recordings, coding field notes, categorizing data into core operational themes, and synthesizing the results to formulate concrete solutions. The findings reveal that Mixue's strict closed supply chain system successfully maintains uniform product quality and secures low product-rejection rates across all Bandung outlets. Furthermore, the integration of real-time Point of Sales (POS) data with central SCM systems eliminates transaction errors and effectively eradicates stockout occurrences.
Maximizing Rail Performance: How Material Requirements Planning Optimization Shapes the Future of Operational Efficiency at PT KAI, Bandung Adhie Fasha Nurhadian; Galih Putra Prawiranegara; Irena Larashati; Windi Matsuko Danasasmita; Indri Ayu Tansar; Asep Rochyadi Suherman; Ashila Dwiyanisa; Muhammad Nuin Hayat Pajar; Ghina Ananda Rhamadanty Yanuar Priadi; Patwa Wandiandi; Fitri Putri Sobari; Amelia Shaky Andara
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 2 No. 2 (2025): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v2i2.09

Abstract

This paper addresses the operational challenges at PT KAI, Bandung, where fragmented material tracking and inefficient inventory scheduling frequently lead to maintenance delays and inflated holding costs for critical railway spare parts. To resolve these issues, this joint research and community service project aims to optimize the Material Requirements Planning (MRP) system, thereby accelerating operational efficiency and safeguarding schedule punctuality. We adopted a qualitative research design, deploying a collaborative team of university lecturers and students to conduct in-depth interviews, field observations, and document analyses. We analyzed the qualitative data using thematic analysis and process mapping to evaluate how the optimized MRP framework impacts daily maintenance workflows. The results demonstrate that optimizing the MRP system drastically eliminates redundant inventory, shortens lead times for critical maintenance components, and significantly reduces operational waste. By establishing an integrated, data-driven scheduling workflow, PT KAI successfully minimized maintenance downtime and stabilized its supply chain.

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