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Jurnal Bisnis dan Manajemen
Published by Universitas Merdeka Malang
ISSN : 18297528     EISSN : 25811584     DOI : -
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
Jurnal Bisnis dan Manajemen covers the areas of financial management science, human resource management, marketing management, and strategic management It also covers the field of entrepreneurship.
Arjuna Subject : -
Articles 230 Documents
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ANALISIS BEBAN KERJA SEBAGAI DASAR PERENCANAAN KEBUTUHAN PEGAWAI Hamidah Nayati Utami; Ariek Prasetya; Muhammad Rosyihan Hendrawan
Jurnal Bisnis dan Manajemen Vol 7, No 2 (2020): Jurnal Bisnis dan Manajemen Volume 7 Nomor 2 Tahun 2020
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v7i2.4325

Abstract

Pelayanan akademik perguruan tinggi terus berkembang yang disesuaikan dengan target kinerja yang harus dicapai berdasarkan kebijakan pemerintah, tuntutan standarisasi baik nasonal maupun internasional, atau perkembangan tekonologi informasi. Hal tersebut menuntut perguruan tinggi untuk melakukan penyesuaian pada beban kerja tenaga kependidikan. Tujuan penelitian ini adalah untuk mengetahui jumlah penggunaan waktu kerja yang dibutuhkan tenaga kependidikan, menentukan jumlah kebutuhan tenaga kependidikan yang optimal sesuai dengan standar, dan menjelaskan rekomendasi bagi perguruan tinggi dalam melakukan perencanaan kebutuhan pegawai yang optimal. Penelitian ini menganalisis beban kerja yang ditanggung oleh tenaga kependidikan dalam memberikan pelayanan di salah satu Fakultas di Universitas Brawijaya. Jumlah pegawai yang dianalisis adalah 86 orang tenaga kependidikan yang bekerja di empat sub bagian di Satu Fakultas. Jenis penelitian adalah penelitian deskriptif kualitatif dengan teknik pengumpulan data: dokumentasi, observasi, wawancara, dan focus group discussion. Teknik analisis data menggunakan model interaktif yang dilakukan secara terus menerus sampai terdapat kejenuhan data. Analisis beban kerja menggunakan dasar waktu kerja, yaitu perbandingan waktu kerja baku dan waktu kerja normal/riil. Beban kerja berdasarkan perhitungan beban kerja normal/riil adalah diperoleh dari hasil dokumentasi kinerja dam wawancara dengan tenaga kependidikan. Yang kemudian dilakukan analisis dan verifikasi dengan atasan langsung dan pihak pimpinan Fakultas dan Kepegawaian Universitas. Hasil analisis menunjukkan bahwa: terdapat 4 kategori penggunaan waktu kerja yaitu overload, fit, underload, dan critical underload yang merupakan hasil verifikasi waktu riil yang digunakan untuk menyelesaikan pekerjaan pokok dan tambahan dibandingkan dengan standar kementerian. Adapun total kebutuhan tenaga kependidikan setelah verifikasi adalah 84 orang. Selanjutnya rekomendasi yang diberikan untuk Universitas Brawijaya dalam perencanaan kebutuhan tenaga kependidikan adalah: melakukan penataan tenaga kependidikan sesuai dengan jumlah yang dibutuhkan pada masing-masing sub bagian, membuat penyederhanaan tugas yang memungkinkan pengurangan waktu yang dibutuhkan, mengoptimalisasikan penggunaan teknologi sebagai alat bantu untuk memangkas waktu kerja, menempatkan pegawai sesuai dengan kualifikasi yang dibutuhkan pada masing-masing tugas.Pelayanan akademik perguruan tinggi terus berkembang yang disesuaikan dengan target kinerja yang harus dicapai berdasarkan kebijakan pemerintah, tuntutan standarisasi baik nasonal maupun internasional, atau perkembangan tekonologi informasi. Hal tersebut menuntut perguruan tinggi untuk melakukan penyesuaian pada beban kerja tenaga kependidikan. Tujuan penelitian ini adalah untuk mengetahui jumlah penggunaan waktu kerja yang dibutuhkan tenaga kependidikan, menentukan jumlah kebutuhan tenaga kependidikan yang optimal sesuai dengan standar, dan menjelaskan rekomendasi bagi perguruan tinggi dalam melakukan perencanaan kebutuhan pegawai yang optimal. Penelitian ini menganalisis beban kerja yang ditanggung oleh tenaga kependidikan dalam memberikan pelayanan di salah satu Fakultas di Universitas Brawijaya. Jumlah pegawai yang dianalisis adalah 86 orang tenaga kependidikan yang bekerja di empat sub bagian di Satu Fakultas. Jenis penelitian adalah penelitian deskriptif kualitatif dengan teknik pengumpulan data: dokumentasi, observasi, wawancara, dan focus group discussion. Teknik analisis data menggunakan model interaktif yang dilakukan secara terus menerus sampai terdapat kejenuhan data. Analisis beban kerja menggunakan dasar waktu kerja, yaitu perbandingan waktu kerja baku dan waktu kerja normal/riil. Beban kerja berdasarkan perhitungan beban kerja normal/riil adalah diperoleh dari hasil dokumentasi kinerja dam wawancara dengan tenaga kependidikan. Yang kemudian dilakukan analisis dan verifikasi dengan atasan langsung dan pihak pimpinan Fakultas dan Kepegawaian Universitas. Hasil analisis menunjukkan bahwa: terdapat 4 kategori penggunaan waktu kerja yaitu overload, fit, underload, dan critical underload yang merupakan hasil verifikasi waktu riil yang digunakan untuk menyelesaikan pekerjaan pokok dan tambahan dibandingkan dengan standar kementerian. Adapun total kebutuhan tenaga kependidikan setelah verifikasi adalah 84 orang. Selanjutnya rekomendasi yang diberikan untuk Universitas Brawijaya dalam perencanaan kebutuhan tenaga kependidikan adalah: melakukan penataan tenaga kependidikan sesuai dengan jumlah yang dibutuhkan pada masing-masing sub bagian, membuat penyederhanaan tugas yang memungkinkan pengurangan waktu yang dibutuhkan, mengoptimalisasikan penggunaan teknologi sebagai alat bantu untuk memangkas waktu kerja, menempatkan pegawai sesuai dengan kualifikasi yang dibutuhkan pada masing-masing tugas.
Media Sosial, Word Of Mouth Dan Physical Environment Terhadap Proses Keputusan Pembelian Debby Suryana
Jurnal Bisnis dan Manajemen Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i1.5111

Abstract

The purpose of this research are to analyze the influence of social media, word of mouth and physical environment on purchasing decision processes, and to analyze the dominant variables between social media, word of mouth, and physical environment for the purchasing decision process. The number of respondents in this study is 138 people. The data obtained analyzed using multiple linear regression analysis. The results showed that social media, word of mouth and physical environment had a significant effect on the purchasing decision process. Based on the results of multiple regression analysis, it can be seen that the largest regression coefficient value is the physical environment, this means that the physical environment is a variable that has a dominant influence on the purchasing decision process, followed by word of mouth and social media variables. 
Faktor Yang Mempengaruhi Keberlanjutan Minat Pengguna Dalam Menggunakan Aplikasi Mhealth Melalui Variabel Satisfaction Vania Katherine Hermawan; Eristia Lidia Paramita
Jurnal Bisnis dan Manajemen Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i1.5652

Abstract

The use of internet and smartphone has evolved. The rapid growth of innovation in technology allows them to become a high-functioning service provider through many of the applications available to help out humans fulfilling their needs. People demand quick and instant service provision, including health service. Applications based on mHealth technology are made to serve that demand. This research aims to examine the effects of intervening variables such as perceived usefulness, perceived ease of use, trust in application, and satisfaction on consumers’ continuance intention to use mHealth technology. This research employs a quantitative method to assess primary data samples taken from the users of Halodoc health service application in Java. The results of this research show that the trust and perceived usefulness variables do not significantly affect consumers’ continuance usage intention. Only the perceived ease of use and satisfaction variables yield a significant impact on consumers’ continuance usage intention. Hopefully, these results can be a valuable insight for PT Media Dokter Investama to enhance their service to attract more mHealth technology users to use Halodoc. 
NOVELTY SEEKING TO PREDICT BEHAVIOR INTENTION IN RURAL DESTINATION Eny Endah Pujiastuti
Jurnal Bisnis dan Manajemen Vol 7, No 2 (2020): Jurnal Bisnis dan Manajemen Volume 7 Nomor 2 Tahun 2020
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v7i2.4067

Abstract

Tourists’ perceptions of the destination image, novelty-seeking, tourist satisfaction, and behavior intention are vital for a successful destination marketing. The literature on travel and tourism reveals an abundance of studies on destination image, tourist satisfaction, and behavior intention even though their relationships with novelty-seeking have not been thoroughly investigated in the rural destination. Consequently, the aim of this study is to investigate the influence of destination image on novelty-seeking and satisfaction, which in turn affects the behavior intention of the tourist. The conceptual model was developed on the basis of theoretical and empirical research in the field of tourism; the empirical data were collected in a rural destination. A total of 380 questionnaires were returned and the data were analyzed by using SEM AMOS. Still, the theoretical and managerial implications were drawn based on the findings of the study. Several recommendations were also compiled for future studies.
Peran Komitmen Organisasional sebagai Variabel Mediasi pada Pengaruh Budaya Organisasi terhadap Organizational Citizenship Behavior Serpian Serpian
Jurnal Bisnis dan Manajemen Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i1.5650

Abstract

This research aimed to examine the indirect effect of organizational culture on organizational citizenship behavior (OCB) through organizational commitment as the mediating variable. Formulation of the problem in this research attempted to know about what organizational commitment that can mediate the effect of organizational culture on OCB. The path analysis was used to examine 80 respondents. The sample collection was retrieved by asking employees from each main branch banks to spread out the questionnaires. Researcher deployed 103 questionnaires yet only 86 questionnaires was returned and 80 questionnaires could be examined. These variables had been previously verified in BNI life Regional Makassar. This research concerns on the problems of the high rate of employee turnover in BNI life regional Makassar. Every year, many employees decide to resign from the bank. Besides, this research was based on the research gap, the different results of research by Giri, Nimran, Hamid, Musadieq (2016), and Meijen (2007). A study by Giri, Nimran, Hamid, Musadieq (2016) showed that there are the significant impacts of organizational culture on organizational commitment. In contrast, the result of research by Meijen (2007) revealed that there was no impact on the variables. The result of this research found that there is an indirect impact between organizational cultures on organizational citizenship behavior (OCB) through organizational commitment as the mediating variable. The conclusion is the strategic decision making related to human resource development must consider organizational culture.
Peran Teknologi Di Dalam Memoderasi Pengaruh Internal Networking Terhadap Kinerja Usaha Industri Kecil dan Menengah Pada Saat Pendemi Covid-19 Satria Tirtayasa; Hazmanan Khair; Januri Januri
Jurnal Bisnis dan Manajemen Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i1.5199

Abstract

The purpose of this research is to  analyse  the  Effect of Technology  as moderator  variable Throught the relationship of Internal Networking (production and distribution) with SME’s business performance. This study  have been done in Covid-19 Pendemy at Medan City. The unit of analysis of this research is Small Medium Industry (IKM)  company, where those company located in one area (cluster Small Medium Industry ). The population of this research are 103 IKM and the sample are 103 IKM (census).Data collection  was used questionnaire, where the respondent are the owner of the IKM company. The questionnaire  response was high where 3 owner rejected  to made responsed (rejeccted), thus this research have 100 questionnaires reponses. The analysis method was using Hierarchi Regression and process analysis was used SPPS. The results of the research showed that the production and distribution have positive and significant effect with IKM performance. The effect of technology as moderator effect was found that negative and significant influence the relationship production and distribution with IKM performance. Thus, the effect of technology as moderator variable in pendemic Covid-19 was not dominant, because of the IKM compay faced decreased demand and indeed influence of Sales Margin.
Analisis Pengaruh Atribut Influencer Marketing Produk Elektronik pada Platform Youtube terhadap Customer Purchase Intention Timothy Rey Laheba; The Jin Ai
Jurnal Bisnis dan Manajemen Vol 7, No 2 (2020): Jurnal Bisnis dan Manajemen Volume 7 Nomor 2 Tahun 2020
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v7i2.4571

Abstract

The seemingly unlimited world makes competition increasingly fierce in the electronics industry. This phenomena makes the industry always look for ways to maximize the competitive advantage of the company. One of them is in marketing strategy. The use of influencer marketing is on the rise and will be able to increase the potential success of a product and brand on the market. But that does not mean the selection and use of influencer marketing can be done easily. Increasing of alternatives and expensive prices are the main problems during the selection process of influencer marketing that faced by industry. This study tries to find what attributes are the main focus for potential consumers in making product purchase decisions when watching video reviews on the Youtube platform. Data from 172 respondents were collected and analyzed in this research. It was found that the detail of product exposition is the most important attribute in making a purchase decision for a product and if execute well will ultimately increase customer purchase intentions of potential consumers who are using video reviews on the YouTube platform.
Model Peningkatan Loyalitas Nasabah Internet Banking Berbasis Persepsi Resiko, Persepsi Privasi dimediasi Kepercayaan dan Kepuasan Nasabah Muhammad Ras Muis; Muhammad Fahmi; Muhammad Andi Prayogi; Jufrizen Jufrizen
Jurnal Bisnis dan Manajemen Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i1.5042

Abstract

This study aims to examine the factors that influence internet banking customer loyalty in Medan City. The location of this research was carried out at several banks in the city of Medan. The population in this study were all bank customers who use internet banking and the total sample was 175 customers. Researchers used the Structural Equation Modeling assisted by the Lisrel 8.80 program in this research. The results showed that risk perceptions have a negatif and significant effect on customer satisfaction and customer trust. Perception of Privacy has a positive and significant effect on Customer Satisfaction and Customer Trust. Satisfaction has a positive and significant impact on Customer Trust. Perception of risk has a negatif and significant effect on customer loyalty. Perception of Privacy has a positive and insignificant effect on Customer Loyalty. Satisfaction has a positive and significant effect on Customer Loyalty and Trust Has a positive and significant effect on Customer Loyalty. Satisfaction and trust can negatifly mediate the effect of Risk Perception on Customer Loyalty. Satisfaction and trust can positively mediate the effect of Perceptions of Privacy on Customer Loyalty. Trust Satisfaction can positively mediate the effect of satisfaction on Customer Loyalty 
The Role of Human Resource Management in Service Sectors during Covid-19 Pandemic Santi Santi; Athea Sarastiani; Lianna Wijaya; Sarfilianty Anggiani
Jurnal Bisnis dan Manajemen Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i1.5700

Abstract

In today’s business world, human resources are considered as an important resource for the organization’s success. To make better use of human resources, organizations must empower their employees This study aims to determine the impact of leading organization and leading people on trust and the organizational performance in the service sectors during Covid-19 pandemic. The research is quantitative, and the sampling technique is purposive sampling, with 103 respondents. Data collected were analyzed using Partial Least Squares path modeling to test the hypotheses. The study’s findings proved positive and significant linear relationship between leading people on trust and organizational performance. Managerial implication that the success leader in service sectors able to elevate trust among people, motivate the employees and to enhance organizational performance. As result, leadership training and elevate the trust amongst employees are the most essential strategies in service sectors during the Covid-19 pandemic. 
Engaging Purchase Decision of Customers in Marketplace Channel: A Study of Fashion Online Retail Dewi Mustikasari Immanuel
Jurnal Bisnis dan Manajemen Vol 7, No 2 (2020): Jurnal Bisnis dan Manajemen Volume 7 Nomor 2 Tahun 2020
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v7i2.4451

Abstract

The rapid development of internet technology has encouraged many buying and selling activities conducted online, one of which is through the marketplace. Many types of products that can be sold in certain markets only create increasingly fierce competition between markets and sellers who are members of it. Buy a variety of unique and creative promotions offered to attract consumers to buy. However, promotion is apparently not enough for products sold online, there are still many factors that can be determinants of consumer purchasing decisions. Of the many factors, this study aims to determine whether price, trust, e-WOM, social factors, product design, ease of purchase (practicality), and personal factors are factors that drive the purchase of fashion products in the marketplace. This study conducted a factor analysis with Partial Least Square (PLS). The population in this study are people who have been bought in markets such as Toopedia, Shopee, and Bukalapak who live in Surabaya. The sampling technique used was purposive sampling with 385 samples. Data collection in this study was carried out by collecting questionnaires on respondents. The results show the facts of the driving decision of the purchase of fashion products in the market place that can be sorted starting from the biggest influence starting from a trust, ease of shopping (practicality), product design, personal factors, e-WOM, price and finally social factors. Keywords: Purchase Decision, Price, Trust, E-Wom, Social Factors, Product Design, Ease of Purchase, Personal Factors

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