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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 290 Documents
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Preparing Smart Voters: Political Education and Public Policy Awareness Among High School Students (Case Study in SMAN 2 Tejakula, SMAN 1 Sukasada, dan SMAN 1 Singaraja, Bali) Sandiasa, Gede; Sudianing, Ni Ketut
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.66193

Abstract

This study aimed to explore the role of political education and public policy internalization in improving the political intelligence of first-time voters at SMAN 2 Tejakula, SMAN 1 Sukasada, and SMAN 1 Singaraja, Bali. The method used in this study was a qualitative approach, within a case study paradigm. The case study in this research was conducted through interviews, FGDs, and observations to examine the role of political education in enhancing political intelligence and the public policy dimension among first-time voters at SMAN 2 Tejakula, SMAN 1 Sukasada, and SMAN 1 Singaraja. Empirical findings indicated that first-time voters were still at a moderate level of political intelligence and social policy sensitivity and were not yet able to connect this knowledge to a critical evaluation of candidates or policies. The high participation of first-time voters in elections was crucial for the advancement of democracy, making a good understanding of the political system and the electoral process essential for students. Political education is a primary instrument in addressing the low level of political experience, the lack of political interest, and the challenges of spreading false information that first-time voters frequently face.
Integrating Good Governance, Integrity Zone, and Digitalization: A Synergistic Model for Immigration Service Reform in Indonesia Astuti, Rita Kusuma; Wirdhiningsih, Virra; Pujonggo, Seno Setyo; Jannah, Rahmawati Nurul; Maulidia, Hanifa; Priyatno, Mas Budi; Febrianto, Arief
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.67624

Abstract

Public service reform in sensitive sectors like immigration requires a balance between sovereignty control and service excellence. This study aims to develop an effective reform model by synthesizing three strategic pillars: Good Governance (GG), the Integrity Zone (IZ) program, and Digitalization. Utilizing a qualitative policy synthesis and thematic analysis of institutional data (LKjIP 2024) and longitudinal records (2018-2024), the research evaluates the implementation trajectory of 103 immigration units in Indonesia. The findings reveal a "Compliance-Performance Gap," where structural certification under the IZ program does not always result in a total cultural mindset shift. However, digitalization emerges as a critical "technical enforcer" that locks integrity into the system by eliminating face-to-face discretion. The study proposes an Integrated Reform Model where GG provides the normative foundation, IZ provides the structural mandate, and Digitalization acts as the technical engine. This synergy ensures that the dual mandate of immigration—securing borders while facilitating public welfare—is achieved through transparent, accountable, and non-discretionary processes. The model provides a strategic blueprint for other public institutions facing complex bureaucratic challenges in emerging economies.
Optimizing the Maintenance of City Parks by the Public Works and Spatial Planning Office of the City of Sukabumi Amirulloh, M. Rijal; Sani, Faisal; Fadhilah, Ahmad; Ambarwati, Bunga Ayu; Kamal, Syifa Nurfauziah
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.65548

Abstract

Rapid urban growth creates major challenges in city park management. This study aimed to: (1) evaluate current maintenance effectiveness at Sukabumi City parks, (2) identify key operational constraints, and (3) develop improvement recommendations. By applying a qualitative approach with Siringoringo’s optimization framework, data were collected through observations, interviews, and documentation with officials from the Parks Section. Results indicated a maintenance effectiveness of 88-92%, yet the organization faced significant challenges: a staff deficit (24 officers for extensive coverage), outdated equipment (a skylift from 2003), and a limited budget (approximately 600-800 million rupiah annually). Current strategies include specialized staff training, easy-to-maintain plants, and diverse funding sources through Corporate Social Responsibility partnerships. The study recommends comprehensive improvements, such as hiring more staff, equipment modernization, and standardized procedures to achieve optimal city park management. The positive correlation between budget allocation and maintenance effectiveness confirms the importance of adequate resource distribution for sustainable urban parks.
Digital Technology Literacy as a Mediator between Visionary Leadership and Employee Performance in Local Health Offices: Evidence from West Java, Indonesia Dadang, Abdulah Mubarok; Disman, Disman; Senen, Syamsul Hadi; Sojanah, Janah; Purnamasari, Imas
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.68776

Abstract

Digital transformation in public services requires adequate digital technology proficiency among employees, yet competency gaps remain a persistent challenge within Indonesian health offices. This study examines the role of digital technology literacy as a mediator between visionary leadership and employee performance. Using a quantitative cross-sectional design, data were collected from 180 managers of the Minimum Service Standard (SPM) program across 27 district and city health offices in West Java, selected through proportional stratified random sampling based on office size. Data were analyzed using SPSS 20 and SmartPLS 4.0 (PLS-SEM). The results show that visionary leadership significantly influences digital technology literacy (β = 0.619, p < 0.001), digital technology literacy significantly and positively influences employee performance (β = 0.570, p < 0.001), and digital technology literacy partially mediates the relationship between visionary leadership and employee performance (β = 0.353, p < 0.001), with a mediation ratio (VAF) of 75.8%. These findings offer theoretical implications through the integration of TAM, Social Cognitive Theory, and Transformational Leadership Theory, as well as practical implications for designing visionary-leadership-based digital literacy programs in the public health sector.
Analysis of Equity in Access to Cataract Surgery Services Among BPJS Kesehatan Participants Ikhsan, M; Hasibuan, Syarif Rahman; Widyasanti, Nisrina; Utomo, Wahyudi; Akbar, Taufik
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.69399

Abstract

Cataract is the leading cause of avoidable blindness worldwide, yet equitable access to surgery remains a challenge despite universal health coverage. This study examines equity in cataract surgery utilization among participants of Indonesia’s national health insurance program using logistic regression and a multilayer perceptron (MLP) model. Findings show that age, sex, marital status, place of residence, and insurance segment are significantly associated with surgery utilization. Male participants, older age groups, and certain insurance segments are more likely to undergo surgery, indicating structural inequities in access. These findings underscore the need to strengthen referral mechanisms, reduce access barriers, and improve public service management policies within JKN to advance equity in essential eye care services.
Examining Public Service Motivation in Southeast Asia: Bibliometric – Content Analyses Kurniasih, Denok; Setyoko, Paulus Israwan
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.69102

Abstract

This study maps the development of Public Service Motivation (PSM) research in Southeast Asia using 63 Scopus-indexed publications from 2014 to 2024. The data were analyzed with Bibliometrix/Biblioshiny and complemented by content-oriented interpretation of the main themes in the corpus. The findings show that regional PSM research remains limited and uneven, with Vietnam and Indonesia receiving the most visible attention. Bibliometrically, the study identifies dominant authors, journals, countries, collaborations, and keyword clusters. Substantively, PSM is mainly discussed through leadership, organizational context, job crafting, work attitudes, and performance. This pattern suggests that Southeast Asian PSM research often explains motivation through organizational and managerial mechanisms rather than individual altruism alone. The study contributes by clarifying the regional structure of PSM scholarship and underexplored future research directions.
Digital Equity and Inclusion Gaps in Municipal Digital Transformation: A Systematic Review of Global South Evidence Lekettey, Edem; Muftahudin, Asep
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.69886

Abstract

Municipal digital transformation is increasingly promoted as a pathway for improving public service delivery, administrative efficiency, and citizen participation across cities in the Global South. However, emerging evidence suggests that digitally mediated governance systems frequently generate uneven inclusion outcomes due to variations in institutional capacity, governance arrangements, and sociotechnological inequalities. This study examines how municipal digital transformation shapes digital equity and inclusion outcomes. Through an interpretive thematic synthesis of 57 Scopus-indexed empirical studies, we construct a governance-focused typology conceptualizing municipalities as service providers, platform orchestrators, data stewards, inclusion enablers, and institutional capacity builders within digitally mediated governance systems. Our results indicate that digital inequities emerge not only from access-related issues but also from weak institutional responsiveness, digital governance fragmentation, reliance on platforms, exclusionary service provision, and inconsistent participation. The findings contribute to the literature on digital governance in municipalities, advancing knowledge about digital equality as institutionally and governance-enabled rather than technologically determined. Finally, we highlight the importance of institutional capacity strengthening, inclusive digital governance, and responsible digital platforms to enable public value creation globally, especially in the Global South.
Green Open Space Quality and Citizen Satisfaction in Public Service Delivery in Bandung: The Role of Psychological Comfort and Pro-Environmental Attitude Rachmat, Rachmat; Johan, Ahmad
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.70505

Abstract

Green open spaces (Ruang Terbuka Hijau/RTH) represent a critical form of urban public service infrastructure that contributes to citizen well-being and urban sustainability. Despite their importance, limited empirical attention has been given to understanding the mechanisms through which citizens evaluate the quality of these public spaces and form satisfaction judgments, particularly in the Indonesian urban context. Drawing on the Stimulus-Organism-Response (S-O-R) framework, this study examines how perceived RTH quality influences citizen satisfaction, focusing on the mediating role of psychological comfort and the moderating role of pro-environmental attitude. Data were collected from 200 residents of Bandung, West Java, using purposive online sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that perceived RTH quality is positively associated with citizen satisfaction, both directly and indirectly through psychological comfort. Furthermore, the relationships between RTH quality and both psychological comfort and satisfaction are stronger among citizens with higher pro-environmental attitudes. These findings contribute to the public service and urban management literature by elucidating the experiential and attitudinal mechanisms underlying citizen satisfaction with green public infrastructure. Practical implications for municipal RTH management, including maintenance, accessibility, and citizen engagement strategies, are discussed.
Sense of Justice, Trust, and Compliance: Evidence from Motor Vehicle Tax Penalty Removal in Jakarta Riza, Fahrul; Pranoto, Henry Susanto; Anandatama, Dhika; Armando, Mochamad Gattan Farellio
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.68619

Abstract

Tax compliance plays a crucial role in supporting regional fiscal capacity, yet motor vehicle tax compliance in Jakarta remains below optimal levels. To encourage taxpayers to settle arrears, the Jakarta Provincial Government implemented a temporary elimination of administrative penalties. This study examines how this policy interacts with taxpayers’ sense of justice and trust in the tax system to shape their intention to comply. Drawing on the Theory of Planned Behaviour, the research investigates whether fairness-based perceptions provide sufficient motivation for voluntary compliance and whether penalty relief enhances taxpayers’ perceived behavioural control. Using a quantitative approach, data were collected from 213 registered vehicle taxpayers and analyzed with PLS-SEM. The results show that a sense of justice significantly increases trust but does not directly increase compliance intentions. Trust also does not significantly influence compliance on its own. However, penalty elimination strengthens the effect of justice on both compliance and trust. Past compliance emerged as the strongest predictor of current compliance intention, underscoring the role of behavioral habit. These findings suggest that fairness establishes willingness to comply, but a conducive policy environment is essential for that willingness to manifest as action. Policy implications and future research directions are discussed.
Strategic Transformation of Healthcare Personnel Training Planning at Poltekkes Bandung Heriyanto, Yonan; Adiwisastra, Josy; Broto, Mani Festati; Muhtar, Entang Adhy
Jurnal Manajemen Pelayanan Publik Vol 10, No 2 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i2.70038

Abstract

This research highlights the ineffectiveness of the health human resources (HR) competency development policy at Poltekkes Bandung, which is characterized by a low rate of transfer of learning from training outcomes to the workplace, the absence of a monitoring system leading to skill decay, an imbalance between hard skills and soft skills, and top-down planning that triggers an implementation gap. Using qualitative methods and NVivo 12 analysis on 12 informants, this research reconstructs a demand-driven planning model through an Interprofessional Collaboration (IPC) approach and digitalization. The results formulate an integrated seven-step model, including: synchronizing the curriculum with medical infrastructure, optimizing the Triple Helix partnership, implementing an inclusive IPC curriculum to break down the sectoral (silo-based) work culture, and utilizing the "Plataran Sehat" platform for digital monitoring. This transformation is an absolute prerequisite to eliminate bureaucratic inefficiencies and technical failures in the field. By integrating the monitoring system and cross-professional collaboration, Poltekkes Bandung can transform into a catalyst for responsive and accountable HR development to support the achievement of the Golden Indonesia 2045 vision.

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