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All Journal Jurnal Manajemen Pendidikan: Jurnal Ilmiah Administrasi, Manajemen dan Kepemimpinan Pendidikan Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Kajian Informasi & Perpustakaan JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Anuva: Jurnal Kajian Budaya, Perpustakaan, dan Informasi Pustabiblia: Journal of Library and Information Science Nusantara Journal of Information and Library Studies (N-JILS) PERSPEKTIF Unilib: Jurnal Perpustakaan Informatio: Journal of Library and Information Science Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Pustabiblia: Journal of Library and Information Science
Miftahunnisa' Igiriza
Universitas Terbuka
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Desain Sistem Aplikasi Pelaporan Pelanggaran di Destinasi Pariwisata Prioritas Indonesia Berbasis Prinsip Keberlanjutan Adamy, Zulham; Wiradharma, Gunawan; Prasetyo, Mario Aditya; Igiriza, Miftahunnisa’; Anam, Khaerul
PERSPEKTIF Vol. 15 No. 1 (2026): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i1.15757

Abstract

Amid growing demands for transparency and public participation in tourism governance, public reporting technology is still rarely positioned as a strategic instrument for citizen participation in sustainable tourism destinations. This study aims to analyze the needs and design a complaint reporting system for violations in Indonesia's priority tourism destinations by integrating sustainability principles and RAD approach. Using in-depth interviews with tourism experts and application developers, questionnaires, and field observations in super-priority destinations. The results show that the limitations of manual complaint systems not only hamper the effectiveness of follow-up violations but also weaken the participation of tourists as actors in destination governance. The main findings indicate that a responsive, secure, and transparent digital reporting system has the potential to strengthen the practice of co-production of public services and increase the accountability of tourism destination management. The scientific contribution of this research lies in the expansion of the RAD model's application in the context of participatory technology in the tourism sector, while enriching the e-governance discourse by positioning complaint applications as a medium for tourists and destination managers. This research emphasizes that public reporting technology is strategic instrument in building participatory, ethical, and sustainable tourism destination governance.
Co-Authors Adamy, Zulham Aditya Prasetyo, Mario Affandy, Dede Anisyah Ani Suryani Ani Suryani Anjani, Afifah Enceng Enceng Hasibuan, Putri Aisyah Ifah Rafifah Syahalam Imelda Paulina Soko, Imelda Indah, Rosiana Nurwa Khaerul Anam Lutfiah, Nida Marzelena, Marzelena Mustika Diana Nana Setiana, Nana Oom Nurrohmah Prasetyo, Mario Aditya Rahmat Fadhli Rosiana Nurwa Indah Ruqayah, Farah Santi Dewiki Sasmita, Surya Adi Sudirman, Maman Suharmini, Sri Sutartono, Sutartono Syahalam, Ifah Rafifah Syam, Rifqi Zaeni Achmad Tansah Rahmatullah Valentino, Rahmat Alifin Valentino, Rahmat Alifin Wiradharma, Gunawan Yolanda, Septiani Yusuf, Salaisyah Amalia Yusuf, Salaisyah Amalia Zakiyah, Evi