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All Journal JEJAK LEGITIMASI: Jurnal Hukum Pidana dan Politik Hukum BERDIKARI : Jurnal Inovasi dan Penerapan Ipteks YUME : Journal of Management Gema Wiralodra Jurnal Investasi Jurnal Ilmiah Manajemen Kesatuan Jurnal Kolaborasi Resolusi Konflik Daengku: Journal of Humanities and Social Sciences Innovation International Journal of Science and Society (IJSOC) Golden Ratio of Social Science and Education Jurnal Ilmu Administrasi Negara Jurnal CENDEKIA Jaya Cerdika: Jurnal Ilmiah Indonesia Journal of Business Management and Economic Development Jurnal Penelitian Hukum Indonesia (J-PeHI) Jurnal Abdimas International Journal of Islamic Khazanah
Rohadin Rohadin
Universitas 17 Agustus 1945 Cirebon, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Other

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The Influence of Entrepreneurial Orientation and Innovation on MSME Performance Mediated by Competitive Advantage Susi Sugiyarsih; Agus; Rohadin; Aos; Ria Adriyani
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4573

Abstract

In the current dynamic business environment, small businesses face intense competition that requires strong strategic capabilities to survive and grow. This study examines the effect of entrepreneurial orientation and innovation on the business performance of MSMEs through the competitive advantage. A quantitative approach was employed using survey data from 132 MSMEs, analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that entrepreneurial orientation and innovation have a significant positive effect on competitive advantage. Innovation also has a direct positive effect on business performance, while entrepreneurial orientation does not directly influence performance. Competitive advantage plays a critical mediating role, exerting a strong and significant effect on business performance and transmitting the impact of entrepreneurial orientation and innovation to performance outcomes. These findings imply that MSMEs should prioritize innovation-driven strategies and actively leverage entrepreneurial orientation to build sustainable competitive advantages. Policymakers and business development agencies are encouraged to support MSMEs through innovation capacity building and entrepreneurial capability development, as competitive advantage emerges as a key mechanism for enhancing long-term business performance.
PENGARUH KINERJA PEGAWAI TERHADAP PELAYANAN PEMBUATAN BUKU PELAUT MELALUI ONLINE PADA KANTOR KESYAHBANDARAN DAN OTORITAS PELABUHAN KELAS II CIREBON Dedi Herdisah Permana; Guntoro; Rohadin
Jurnal Investasi Vol. 8 No. 2 (2022): Jurnal Investasi April 2022
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v8i2.56

Abstract

Pelayanan publik yang berkualitas sangat dipengaruhi oleh kinerja aparatur sebagai pelaksana pelayanan. Dalam sektor kepelabuhanan, pelayanan pembuatan Buku Pelaut merupakan salah satu bentuk pelayanan administrasi yang memiliki peran strategis karena berkaitan langsung dengan legalitas dan mobilitas tenaga kerja pelaut. Penelitian ini bertujuan untuk menganalisis pengaruh kinerja pegawai terhadap pelayanan pembuatan Buku Pelaut melalui sistem online pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas II Cirebon. Penelitian menggunakan pendekatan kuantitatif dengan metode survei eksplanatori. Populasi penelitian adalah masyarakat pemohon Buku Pelaut melalui sistem online dengan jumlah responden sebanyak 30 orang yang seluruhnya dijadikan sampel melalui teknik sensus. Data dikumpulkan melalui kuesioner, observasi, dan studi dokumentasi. Variabel kinerja pegawai diukur melalui indikator kualitas kerja, kuantitas kerja, ketepatan waktu, efektivitas, dan tanggung jawab, sedangkan variabel pelayanan diukur berdasarkan kemudahan prosedur, kecepatan pelayanan, kejelasan informasi, dan kepuasan pengguna layanan. Analisis data dilakukan menggunakan analisis regresi linier sederhana. Hasil penelitian menunjukkan bahwa kinerja pegawai berpengaruh signifikan terhadap pelayanan pembuatan Buku Pelaut melalui online dengan koefisien determinasi sebesar 65,42%. Temuan ini menunjukkan bahwa peningkatan kinerja pegawai secara langsung berkontribusi terhadap peningkatan kualitas pelayanan publik. Oleh karena itu, peningkatan kompetensi dan profesionalisme pegawai menjadi faktor penting dalam meningkatkan kualitas pelayanan pembuatan Buku Pelaut berbasis online.
PENGARUH IMPLEMENTASI PERATURAN MENTERI PERHUBUNGAN NOMOR 17 TAHUN 2021 TERHADAP EFEKTIVITAS KERJA DALAM PENERBITAN IZIN ANALISIS DAMPAK LALU LINTAS PADA DINAS PERHUBUNGAN KABUPATEN KUNINGAN Sukirman; Guntoro; Rohadin
Jurnal Investasi Vol. 8 No. 1 (2022): Jurnal Investasi Januari 2022
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v8i1.99

Abstract

Implementasi kebijakan publik merupakan faktor penting dalam menentukan keberhasilan penyelenggaraan pelayanan publik. Salah satu kebijakan yang berperan strategis dalam pengendalian dampak transportasi adalah Peraturan Menteri Perhubungan Nomor 17 Tahun 2021 tentang penyelenggaraan Analisis Dampak Lalu Lintas (Andalalin). Penelitian ini bertujuan untuk menganalisis pengaruh implementasi Peraturan Menteri Perhubungan Nomor 17 Tahun 2021 terhadap efektivitas kerja dalam penerbitan izin Analisis Dampak Lalu Lintas pada Dinas Perhubungan Kabupaten Kuningan. Penelitian menggunakan pendekatan kuantitatif dengan metode survei eksplanatori. Populasi penelitian adalah masyarakat pelaku usaha di Kabupaten Kuningan yang mengajukan izin Andalalin, dengan jumlah responden sebanyak 26 orang dan seluruhnya dijadikan sampel melalui teknik sensus. Data dikumpulkan melalui kuesioner, observasi, dan studi literatur. Variabel implementasi kebijakan diukur melalui dimensi komunikasi, sumber daya, disposisi atau sikap, dan struktur birokrasi, sedangkan efektivitas kerja diukur berdasarkan pencapaian tujuan, ketepatan prosedur, dan ketepatan waktu pelayanan. Analisis data dilakukan menggunakan analisis jalur untuk mengetahui pengaruh langsung dan simultan antarvariabel. Hasil penelitian menunjukkan bahwa implementasi Peraturan Menteri Perhubungan Nomor 17 Tahun 2021 berpengaruh signifikan terhadap efektivitas kerja dalam penerbitan izin Andalalin dengan koefisien determinasi sebesar 70,73%. Dimensi komunikasi, sumber daya, disposisi, dan struktur birokrasi secara parsial maupun simultan berpengaruh signifikan terhadap efektivitas kerja. Temuan ini menegaskan bahwa keberhasilan implementasi kebijakan sangat ditentukan oleh kualitas komunikasi kebijakan, kecukupan sumber daya, sikap pelaksana, serta kejelasan struktur birokrasi.
PENGARUH KUALITAS PELAYANAN JASA ADMINISTRASI TERHADAP KEPUASAN MASYARAKAT PADA KANTOR UNIT PENYELENGGARA PELABUHAN KELAS III INDRAMAYU Poso Hairo Sukarsono; Guntoro; Rohadin
Jurnal Investasi Vol. 8 No. 2 (2022): Jurnal Investasi April 2022
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v8i2.101

Abstract

Pelayanan publik yang berkualitas merupakan salah satu indikator utama keberhasilan penyelenggaraan pemerintahan dalam memenuhi hak dan kebutuhan masyarakat. Pada sektor kepelabuhanan, pelayanan administrasi memiliki peran strategis karena berkaitan langsung dengan kelancaran aktivitas pelayaran, kepastian hukum, serta tingkat kepercayaan masyarakat terhadap institusi pemerintah. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan jasa administrasi terhadap kepuasan masyarakat pada Kantor Unit Penyelenggara Pelabuhan Kelas III Indramayu. Penelitian menggunakan pendekatan kuantitatif dengan metode survei eksplanatori. Populasi penelitian berjumlah 20 orang pengguna jasa administrasi dan seluruhnya dijadikan responden melalui teknik sensus. Data dikumpulkan melalui kuesioner, observasi, dan studi kepustakaan. Variabel kualitas pelayanan diukur berdasarkan lima dimensi SERVQUAL, yaitu bukti fisik (tangible), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy), sedangkan kepuasan masyarakat diukur berdasarkan tingkat kesesuaian antara harapan dan pelayanan yang diterima. Analisis data dilakukan menggunakan analisis jalur untuk mengetahui pengaruh langsung dan tidak langsung antarvariabel. Hasil penelitian menunjukkan bahwa kualitas pelayanan jasa administrasi berpengaruh signifikan terhadap kepuasan masyarakat dengan koefisien determinasi sebesar 88,08%. Dimensi empati dan jaminan merupakan faktor yang memberikan kontribusi terbesar terhadap kepuasan masyarakat. Temuan ini menegaskan bahwa peningkatan kualitas pelayanan administrasi yang berorientasi pada sikap aparatur, kepastian prosedur, dan perhatian terhadap kebutuhan pengguna layanan merupakan strategi utama dalam meningkatkan kepuasan masyarakat di lingkungan Kantor Unit Penyelenggara Pelabuhan Kelas III Indramayu.
PENGARUH PENGAWASAN KEPALA DINAS TERHADAP KINERJA PEGAWAI TIM PEMUNGUTAN RETRIBUSI PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KABUPATEN INDRAMAYU: The Effect of the Head of Department's Supervision on Employee Performance in the Retribution Collection Team at the Department of Public Works and Spatial Planning, Indramayu Regency Maulana Malik; Zaki Kurniawan; Rohadin Rohadin
Jurnal Investasi Vol. 11 No. 4 (2025): Jurnal Investasi Vol. 11 No 4
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v11i4.361

Abstract

This study aims to analyze the influence of department head supervision on the performance of employees on the retribution collection team at the Public Works and Spatial Planning (PUPR) Department of Indramayu Regency. Supervision is a crucial managerial function that determines the effectiveness of achieving public organization goals. Through targeted supervision, leaders can ensure task execution meets established standards and work targets. This study used a descriptive quantitative approach with a survey method. The study population was all 45 employees on the retribution collection team at the PUPR Department of Indramayu Regency, and the entire population was sampled (census). Primary data were obtained through the distribution of questionnaires compiled based on supervision indicators according to Terry (2009): standard setting, implementation measurement, and corrective action. Meanwhile, employee performance was measured based on indicators of effectiveness, efficiency, responsibility, and punctuality. The results indicate that department head supervision has a positive and significant effect on the performance of employees on the retribution collection team. The correlation coefficient of 0.712 indicates a strong relationship between the two variables, while the determination value (R² = 0.507) indicates that department head supervision contributes 50.7% to the variation in employee performance. This means that the better the supervision system implemented, the higher the employee performance in carrying out regional retribution collection duties. The most dominant supervisory factors include assertiveness in providing direction, clarity of work standards, and consistency in periodic evaluations of employee performance. This study concludes that the success of employee performance within the Indramayu Regency Public Works and Public Housing Agency is determined not only by technical skills but also by the quality of supervision conducted by leaders. The main recommendations of this study are the need to improve the participatory supervision system and the implementation of two-way feedback to increase effective communication between leaders and subordinates in achieving public service targets.
PENGARUH KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN KARANGAMPEL KABUPATEN INDRAMAYU: Impact of Administrative Service Quality in Population Affairs on Public Satisfaction at the Karangampel Subdistrict Office, Indramayu Regency Dinar Novikasari; Rohadin Rohadin; Ade Setiadi
Jurnal Investasi Vol. 11 No. 4 (2025): Jurnal Investasi Vol. 11 No 4
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v11i4.366

Abstract

Population administration services are one of the essential public services provided by local governments to fulfill the basic rights of the community. This research aims to analyze the influence of service quality on community satisfaction at the Indramayu Regency Population and Civil Registration Service. SERVQUAL's five service quality dimensions—physical evidence, reliability, responsiveness, assurance, and empathy—were used as the basis for the analysis. The research method used is a quantitative approach with survey techniques of 100 service user respondents. The research instrument was tested through validity and reliability tests, while data analysis was carried out using multiple linear regression, partial tests, simultaneous tests, and coefficient of determination. The research results show that the five dimensions of service quality simultaneously have a significant effect on community satisfaction. Partially, the dimensions of reliability and responsiveness are the factors that have the greatest influence on service user satisfaction. The coefficient of determination shows that service quality explains most of the variation in people's satisfaction, while other factors such as previous service experience, cost perceptions, and supporting facilities also contribute. These findings emphasize that improving the quality of population administration services must be directed at accelerating the service process, increasing the accuracy of information, the competence of officers, and providing personal attention to service applicants. It is hoped that this research can be a strategic input in efforts to improve the public service system within the Indramayu Regency Dukcapil Office.
IMPLEMENTASI KEBIJAKAN APBD DALAM MENINGKATKAN KINERJA KEUANGAN DAERAH DI KABUPATEN INDRAMAYU TAHUN 2020-2024: Implementation of Regional Budget (APBD) Policies in Improving Regional Financial Performance in Indramayu Regency During 2020–2024 Sri Tresnaningsih; Rohadin Rohadin; Erna Erna
Jurnal Investasi Vol. 12 No. 2 (2026): Jurnal Investasi Vol. 12 No. 2
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v12i2.399

Abstract

This study analyzes the implementation of the Regional Revenue and Expenditure Budget (APBD) policy in improving the financial performance of the Indramayu Regency Government during 2020-2024. The analysis focuses on five regional financial ratios, namely independence, effectiveness, efficiency, activity, and growth ratios, as well as on the factors affecting regional financial management and the strategic plans formulated to improve future performance. The research applies a qualitative case study approach. Data were collected from APBD documents and budget realization reports for 2020-2024 and were enriched through interviews with officials of the Regional Finance and Asset Agency, the Regional Development Planning Agency, the Inspectorate, and members of the Regional House of Representatives. Data were analyzed through data reduction, categorization, interpretation of financial ratios, and triangulation between documentary and interview evidence. The findings show that APBD policy implementation has maintained very strong revenue effectiveness, with average revenue realization above 95 percent. The efficiency ratio ranges from 92 to 95 percent, indicating relatively efficient expenditure management. However, the independence ratio remains low because local own-source revenue contributes less than 20 percent of total regional revenue, leaving the regency highly dependent on transfers from central and provincial governments. The activity ratio reveals that operational spending still dominates, although the share of capital expenditure increased from 17.5 percent in 2020 to 20.2 percent in 2024. The growth ratio is positive, yet the pace of growth remains modest. Factors affecting regional financial management include limited own-source revenue, planning quality, inter-agency coordination, the dominance of operational expenditure, central government regulations, economic dynamics, and leadership commitment. The study concludes that improving Indramayu's financial performance requires optimization of local revenue, expenditure reorientation, stronger planning and internal control, and broader digitalization of regional financial management.
Kualitas Pelayanan Front Office Departement di MD7 Hotel Cirebon Anis Hoerunisa; Rohadin Rohadin; Agus Agus
Cerdika: Jurnal Ilmiah Indonesia Vol. 6 No. 1 (2026): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v6i1.2882

Abstract

Kualitas pelayanan Front Office di MD7 Hotel Cirebon menurut hasil penelitian, penulis dapat mengambil kesimpulan bahwa kualitas pelayanan Front Office di MD7 Hotel Cirebon secara keseluruhan dinilai baik, tetapi ada beberapa pernyataan yang dinilai kurang baik karena kurangnya beberapa fasilitas Hotel, dan kurangnya keramahan Staf Front Office. Dari latar belakang masalah yang telah dijelaskan, dapat diuraikan dugaan-dugaan sebagai berikut: Diduga pelayanan yang diberikan Front Office kurang maksimal sehingga kurang memenuhi kebutuhan tamu. Adapun masalah yang akan dibahas yaitu : bagaimana kualitas pelayanan Front Office di MD7 Hotel Cirebon, bagaimana hambatan yang terjadi dalam kualitas pelayanan di MD7 Hotel Cirebon, bagaimana upaya mengatasi hambatan dalam kualitas pelayanan seorang Front Office di MD7 Hotel Cirebon. Metode yang digunakan dalam penelitian ini adalah metode deskriftif kuantitatif. Teknik pengolahan data yang digunakan dalam penelitian ini menggunakan kuesioner sebagai data primer, sehingga penulis menggunakan skala pengukuran likert sebagai acuan pengolahan data. Secara umum jawaban responden mengenai kualitas pelayanan Front Office di MD7 Hotel Cirebon dinilai Setuju dalam arti baik dengan nilai 1,746. Implikasi penelitian ini mencakup tiga aspek utama: (1) dari aspek manajerial, hasil penelitian dapat menjadi dasar bagi manajemen hotel untuk merancang program peningkatan kualitas pelayanan yang lebih terstruktur dan terukur, khususnya pada dimensi reliability dan assurance; (2) dari aspek operasional, temuan penelitian dapat digunakan untuk memprioritaskan perbaikan fasilitas dan pengembangan kompetensi staf Front Office melalui pelatihan pelayanan yang lebih intensif; dan (3) dari aspek strategis, penelitian ini dapat menjadi acuan bagi hotel sejenis dalam mengidentifikasi dan mengatasi gap antara harapan tamu dengan kualitas pelayanan aktual yang diberikan.
Unemployment In The Two Decades Of Post-Reform (Study Cases in the West Java Province, 2002 – 2022) Harri Ramdhani; Rohadin Rohadin
Gema Wiralodra Vol. 16 No. 1 (2025): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v16i1.690

Abstract

Objective study This is For analyze factors that influence the Open Unemployment Rate in West Java in term long ( for 20 years ) namely post reform until moment this . While background behind study This is For to reveal phenomenon unemployment educated , namely phenomenon height level unemployment that is not caused by the level low education . Phenomenon This show level unemployment the more tall precisely when level education the more high . Research done with method analysis quantitative that is with analysis regression multiple . In simultaneous (F test), variable free researched that is Regional Minimum Wage (UMR), Rate Growth Economy (LPE), Number of Workforce ( AK) and Average Length of Schooling (RLS) have an influence to variable bound ( Open Unemployment Rate /TPT). However in a way partial (T-test), only There is two influential variables in a way significant to the Open Unemployment Rate (TPT), namely Number of Workforce ( AK) and Average Length of Schooling (RLS). Variables Number of Workforce own Beta coefficient is negative which means the more high Labor Force (AK) then the more low Open Unemployment Rate (TPT). On the other hand , the Average Years of Schooling (RLS) variable shows number positive which means the more tall The Average Length of Schooling (RLS) figure then the Open Unemployment Rate (TPT) continues to rise. Research results This to reveal phenomenon unemployment educated people that occur in Indonesia.
The Influence of Hemodialysis Services on Patient Satisfaction at Level III Hospital 06.03.01 Ciremai Nining Wahyuni; Zuki Kurniawan; Rohadin Rohadin
Gema Wiralodra Vol. 16 No. 3 (2025): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v16i3.862

Abstract

This study seeks to examine the impact of hemodialysis services on patient satisfaction at the 06.03.01 Ciremai Level III Hospital. Hemodialysis is a critical medical treatment that requires a high level of professionalism and rigorous quality standards, as it is directly associated with the safety and quality of life of individuals suffering from chronic kidney failure. High service quality not only reflects the hospital’s overall performance but also enhances patient confidence and contributes to the institution’s public image. The research applied a quantitative method using a descriptive and correlational approach. The population consisted of all 80 patients receiving hemodialysis therapy at Ciremai Hospital, with 44 respondents selected through accidental sampling. Data were collected using a questionnaire developed according to the SERVQUAL service quality framework, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings demonstrate that the quality of hemodialysis services has a positive and statistically significant influence on patient satisfaction. Correlation analysis produced a coefficient of 0.331 with a significance value of 0.015, indicating a moderate and positive relationship between service quality and satisfaction. This suggests that improvements in service delivery are associated with higher levels of patient satisfaction. Among the SERVQUAL dimensions, empathy and responsiveness were identified as the most influential factors, whereas tangibles showed the weakest effect. Overall, the study highlights the necessity of enhancing service quality, particularly in communication, prompt responsiveness, and individualized patient care. Hospitals are encouraged to further promote a culture of excellent service by providing continuous training for medical staff, upgrading supporting facilities, and implementing regular evaluations of service quality.
Co-Authors Achmanudin, Maman Ade Setiadi Adriyani, Ria Agus Agus Agus Agus Purwanto Agus Siswanto Anis Hoerunisa Aos Aos Arief Nurcahyo Arief Nurcahyo Arif Nurcahyo Arifin, Awan Darwanto Darwanto Dedi Herdisah Permana Didin Muhafidin Dinar Novikasari Endang Prihastuty Erfan Subiyanta, Erfan Erna Erna Evi Sofia Fatin Hamamah Gunatama, Kukuh Guntoro Guntoro Harri Ramdhani Heriyono Heriyono, Heriyono Hermanto Hermanto Hermawan, M. Reza Hery Sonawan Indriyani, Devia Ipik Permana Junial Heri Karyono Karyono Maulana Malik Maulana, Fahmi Melliyanawati, Dwi Merlinda Intan Fauziah Nining Wahyuni Pengelola Jurnal CENDEKIA Jaya Poso Hairo Sukarsono Ratu Noorita Achmad Rexy Nakula Urbaningrum Siti Jubaedah Sri Tresnaningsih Sugiyarsih, Susi Suherna Suherna Sukama, Sukama Sukirman Tohasan, Achmad Wasiran, Wasiran Yanah, Yanah Yudisworo, Waluyo Djoko Zaini, Abdullah Zaki Kurniawan Zuki Kurniawan Zuki Kurniawan