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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Media Infotama Jurnal Pseudocode Jurnal Informatika Upgris Sistemasi: Jurnal Sistem Informasi INTECOMS: Journal of Information Technology and Computer Science Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JE (Journal of Empowerment) JSAI (Journal Scientific and Applied Informatics) Journal of Technopreneurship and Information System (JTIS) Progresif: Jurnal Ilmiah Komputer Jurnal Pengabdian Masyarakat Bumi Raflesia JATI (Jurnal Mahasiswa Teknik Informatika) Journal of Empowerment Community Prima Abdika: Jurnal Pengabdian Masyarakat Djtechno: Jurnal Teknologi Informasi Jurnal Abdimas Serawai International Journal of STEM Education for Sustainability Jurnal Komputer, Informasi dan Teknologi Jurnal Media Computer Science JIMAKUKERTA Malcom: Indonesian Journal of Machine Learning and Computer Science Mestaka: Jurnal Pengabdian Kepada Masyarakat Kreativitas Pada Pengabdian Masyarakat (Krepa) Jurnal Komputer Indonesia Kohesi: Jurnal Sains dan Teknologi Jurnal INFOTEL Jurnal Al-Maun Abdi Reksa Jurnal Pengabdian Masyarakat Tekno Jurnal TAM (Technology Acceptance Model)
Muntahanah, Muntahanah
Universitas Muhammadiyah Bengkulu
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Journal : Progresif: Jurnal Ilmiah Komputer

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Analisis Sentimen Ulasan Aplikasi ChatGPT Pada Google Play Menggunakan Metode Support Vector Machine Salsabila, Aprilia; Muntahanah, Muntahanah
Progresif: Jurnal Ilmiah Komputer Vol 20, No 2: Agustus 2024
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/progresif.v20i2.2074

Abstract

Currently, the usage of mobile applications is on the rise in the digital era, emphasizing the importance of understanding user satisfaction and dissatisfaction. This research aims to examine the sentiment expressed in user reviews of the ChatGPT application on Google Play using the Support Vector Machine (SVM) method. The research methods include collecting user review data, cleaning and preprocessing the data, labeling sentiments, conducting SVM analysis, and evaluating the results. The analysis reveals that the majority of user reviews for the ChatGPT application are positive, with some negative feedback. With an accuracy of 91% and a weighted F1-score of 90%, the SVM method demonstrates effective performance in classifying user review sentiments. This study provides valuable insights into user perceptions of the ChatGPT application, which can inform future enhancements in its quality and services. Furthermore, these findings underscore the potential of SVM in sentiment analysis for various mobile applications.Keywords: sentiment analysis; ChatGPT; Support Vector Machine  AbstrakSaat ini, penggunaan aplikasi mobile terus meningkat dalam era digital, sehingga penting untuk memahami kepuasan dan ketidakpuasan pengguna. Penelitian ini dilakukan untuk menganalisis sentimen dari ulasan pengguna aplikasi ChatGPT di Google Play dengan menggunakan metode Support Vector Machine (SVM). Metode penelitian meliputi pengumpulan data ulasan pengguna, pembersihan dan pra-pemrosesan data, pelabelan sentimen, analisis menggunakan SVM, serta evaluasi hasil. Hasil analisis menunjukkan bahwa sebagian besar ulasan pengguna terhadap aplikasi ChatGPT bersifat positif, meskipun terdapat beberapa ulasan negatif. Dengan akurasi sebesar 91% dan F1-score tertimbang sebesar 90%, metode SVM menunjukkan kinerja yang baik dalam mengklasifikasikan sentimen ulasan pengguna. Penelitian ini memberikan wawasan mendalam mengenai persepsi pengguna terhadap aplikasi ChatGPT, yang dapat digunakan untuk meningkatkan kualitas dan layanan aplikasi di masa mendatang. Penelitian ini juga menunjukkan potensi SVM dalam analisis sentimen aplikasi mobile lainnya.Kata kunci: Analisis sentimen; ChatGPT; Support Vector Machine
Co-Authors -, Rozali Toyib Abdillah, Muhammad Harits Abdullah, Dedy Abdurrasyid, Fakhri Adinda, Fitri Adriansyah, M. Ari Afriandi, Rahmad Ahmad Novianto Akbar, Anggi Sunata Nur Albar, Ahmad Rere Alexander, Jefri Amandika, Rama Andilala Andre Kurniawan Andrian Kuor Nando Andry Sartika Annisa Sonita Apriansyah, Nugraha Apridiansyah, Yovi Ardi wijaya Ariestanto, Dian Arif Triyandi, Muhammad Beni Juanda Dandi Sunardi Dani, Aliman Darnita , Yulia Darnita, Yulia David Maria Veronika, Nuri Diana Diana Diana Diana Diatama, Pradika Egia Apriansyah Evandra, Geri Melano Febitri, Nora Febriani, Lovi Febrina, Nanda Fitri Lestari Fitriah Fitriah Gilang Nurva Wijaya Gilang Pamungkas, Habib Guntur Alam Hadi , Alam Kurnia Harry Witriyono Harry Witriyono Witriyono Hendri, Sastya Herianto, Agib Kristian hidayah, agung kharisma Husni Rifqo, Muhammad Imanullah, Muhammad Indri Dwi Lestari Irvan Dwi Pangestu Irwandi Irwandi Islan Wardiman Isnadia, Yusi Jandri M.Siban Jaya Saputera, Juwanda Jefri Alexander Joka Jasri Juanda, Beni Juhardi, Ujang Keken Pinandita Khairullah, Khairullah Khairunisa, Dinda Khairunnisyah Khairunnisyah Khairunnisyah, Khairunnisyah Kharisma , Agung Kristian Herianto, Agib Kristika Meza Werda Kusnadi, Afrinando Kusnadi Lidia Lidia Lilian Guntari M. Imanullah, M. Imanullah marhalim, marhalim Miko Ansyori Nabila, Pipit Nanda Yugo Pangestu Nita, Taura Novrialdi, Tito Nur'aini, Shandra Nuri David Maria Veronika Nuri David MV Nuri David Veronika Nurlestari, Oktarani Okta, Leo Oktarani Nurlestari Onsardi, Onsardi Pagestu, Yolan Pahrizal, Pahrizal Pangestu, Irvan Dwi Pradika Diatama Putra, Fherdi Hunata Putra, Iqbal Pratama Putra, Yebri Putri, Deliana Rahmadhini, Fira Ricardo, Ryo Rifqo, Muhammad Husni Rohanan Yusuf Rojali Toyib Rozali Toyib Rozali Toyib Rozali Toyib Safari, Chessar Sahputra , Eka Sahputra, Eka Salsabila, Aprilia Sandi, Zainove Saparudin Saroni Sastya Hendri Wibowo Sastya Hendri Wibowo Sastya Hendri Wibowo Sastya Hendri Wibowo Wibowo Sastya Wibowo Seprianti, Widia sholekhah, Ananda Shopiana, Sella Siregar, Fadel Muhammad Sonita , Anisya Sonita, Anisya Sri Ekowati Sri Handayani Sri Handayani Supriyadi, Anisyah Oktariani Syahfitri, Jayanti Tanjung, Rahman Fadli Teguh Susanto Titi Darmi Tito Novrialdi Toyib, Rojali Toyib, Rozali Triyandi, Muhammad Arif Ulit, Icuk Gempa Veronika, Nuri David Maria Vironika, Nuri Wahyu Nugroho Wibianto, Alvian Febri Wibowo, Sastia Widodo, Aditya Deko Wijaya, Ardi Wilio Papian Witriyono , Harry Witriyono, Harry Yanto, Febi Febri Yebri Putra Yulia Darmi Yulia Darnita Yulia Darnita Yulia Darnita yulia darnita yulia darnita yulia darnita Yulia Rahmi Yuza Reswan Zantohar, Moh Rere Velentino