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All Journal JURNAL PSIKOLOGI UDAYANA Intuisi Persona: Jurnal Psikologi Indonesia Jurnal Biometrika dan Kependudukan (Journal of Biometrics and Population) MEDIAPSI Jurnal Ilmu Keluarga dan Konsumen Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Journal of Dedicators Community Psikostudia : Jurnal Psikologi Jurnal Ilmu Kesehatan Jurnal Psikologi Malahayati Psikoborneo : Jurnal Ilmiah Psikologi Jurnal Kesehatan Tambusai Indonesian Academia Health Sciences Journal Jurnal Syntax Fusion : Jurnal Nasional Indonesia Alauddin Scientific Journal Of Nursing (ASJN) Lentera Perawat Buletin Riset Psikologi dan Kesehatan Mental (BRPKM) JOURNAL OF HEALTH MANAGEMENT RESEARCH Community Development in Health Journal Lontara Journal Of Health Science And Technology Proceeding Mulawarman International Conference on Tropical Public Health Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada

Kurniawan, Afif

Unknown Affiliation

Author-ID : 1164295

Arts Humanities Chemistry Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary

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Articles

Title

What Make`s Patient Loyalty at Adi Husada Kapasari Hospital Surabaya? Geonarso, Roberto A; Saputera, Ariawan Wangsa; Kurniawan, Afif
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: hospital is a comprehensive health service institution. In addition to curative and rehabilitative activities, hospitals also have promotive and preventive activities. Demand for health services increases along with population growth and the improvement of health services. The existence of the hospital is largely determined by the marketing strategy. A good marketing strategy will result in good patient loyalty. Every patient wants good and quality health services. Aims: This research was conducted at Adi Husada Kapasari Hospital to determine the relationship between brand image, service quality, and trust that has been built by the hospital on patient loyalty. Methods: The average number of outpatient visits was 70 patients. Then calculated the number of samples with simple random sampling and obtained a minimum sample of 49 people. This study used a cross-sectional method using a questionnaire and was conducted on the patient or the patient's companion. The independent variables in this study are brand image, service quality, and trust. dependent variable is patient loyalty. Results: The results of data collection showed that the level of patient loyalty was sufficient. The results of the spearman-rho test show that there is a relationship between brand image (0.604; 0.000), service quality (0.411; 0.000), trust (0.941; 0.000), and patient loyalty at Adi Husada Kapasari Hospital Surabaya. Conclusion: There is a relationship between brand image, service quality and trust on patient loyalty. Several studies have proven that the combination of these three independent variables will have an impact on the loyalty of consumers or service users. There needs to be an increase in service quality towards friendliness to patients. This is to improve the hospitality felt by patients at the Adi Husada Kapasari hospital.

Knowledge and Completeness of Covid-19 Vaccination Mamesah, Marline Merke; Saputera, Ariawan Wangsa; Wijaya, Hermanto; Kurniawan, afif
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: Corona Virus Disease (Covid-19) is a new type of virus that attacks the body's immunity and can cause death. The death rate due to the virus varies, depending on the infected population, regulations applied by the government, and the availability of laboratory tests. Aims: This study aims to determine the relationship between knowledge of Covid-19 vaccination and the completeness of Covid-19 vaccination in the area of Rt.06 Rw.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District. Methods: This study uses a correlation study design with a Cross-Sectional approach. The research population was residents of RT.06 RW.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District, with a sample of 47 respondents taken using a simple random sampling technique. The independent variable is knowledge of the covid-19 vaccination, the dependent variable is the completeness of the covid-19 vaccination. Data were collected using a questionnaire, with an ordinal data scale and analyzed using the Rank Spearman Correlation test (alpha 0.05). Results: The results showed that almost half of the respondents (47.7%) had good knowledge about Covid-19 vaccination, and most of the respondents (72.3%) had incomplete vaccinations. Based on the Spearman Rank test analysis showed that there was an opposite relationship between knowledge and completeness of vaccination (p 0.000 < 0.05), and the correlation coefficient was -0.453, meaning the strength of the correlation between the two variables was strong. Conclusion: There is a significant relationship between knowledge and completeness of vaccination. So, it is hoped that it can add insight into public knowledge and awareness regarding the willingness to vaccinate against Covid-19.

Factors Causing the Intention to Stop Smoking in Teenagers Kurniawan, Afif; Tjokro, Silvia Haniwijaya; Sari, Etika Purnama; Geonarso, Roberto A
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: the trend of teenagers hanging out with their friends nowadays is smoking. Many teenagers in Indonesia smoke because they are carried away by their environment. According to The Tobacco Control Atlas ASEAN Region 5th shows that Indonesia is the country with the highest number of smokers. The younger the smoking age, the longer the smoking habit. The longer a person's smoking habit, the greater the chance that person will get sick from smoking Aims: This study aims to look at factors from within adolescents to be able to bring up the intention to quit smoking. Methods: This study used a cross-sectional design. The sample selection used purposive technical sampling with a vulnerable age of 13-21 years. Logistic regression analysis was used to see whether there was a relationship between attitudes, subjective norms, perceptions, and self-efficacy towards the intention to quit smoking. Results: 30 teenagers were sampled in this study, aged 13-20 years, and the majority were in grade 3 of junior high school. Self-confidence or self-efficacy is the variable that has the greatest influence on the emergence of intention to stop smoking (0.000; 0.845). The existence of a very strong self-confidence to be able to quit smoking will bring up a very strong intention as well. Conclusion: smoking is an activity that is very detrimental to oneself and others. Many teenagers today since junior high school already have a smoking habit. Therefore, it is necessary to have a special method to bring out the intention of teenagers to quit smoking

Pengaruh Kinerja Karyawan Unit Tata Usaha Terhadap Pengelolaan Arsip di Rumah Sakit X Lukitasari, Arnandita Eka; Goenarso, Roberto; Kurniawan, Afif; Mamesah, Marline Merke
Journal of Health Management Research Vol 2 No 2 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v2i2.460

Archive management is not just storing or accumulating files, but requires a system or process for storing them, which starts with organizing and grouping files according to their type and use. Problems often arise when organizations do not take structural steps for archiving, in this case HR plays an important role in it. The purpose of this study was to analyze the performance of administrative unit employees on archive management at RSAHK. The collection technique used was through observation, interviews, focus group discussions (FGD) with open questions through discussion group and documentation. The obstacles experienced by this administrative unit related to the creation of archives were caused by the process of making letters, starting from the concept until the letter received approval and then it could be sent to the destination address of the letter. The results of this study were obtained from the quantity of work which includes a discrepancy between educational background and jobdesk with the number of employees in this unit so that it affects the process of making letters which has an impact on reducing achievement indicators in the period January - March 2023. It was found that there was an influence on the performance of administrative unit employees on archive management, so that training was needed to support the quality of service in the administrative unit and conduct regular evaluations to keep monitoring the performance of existing employees.

Hubungan Public Relation Skill Dan Kompetensi Petugas Pendaftaran Pasien Dalam Penanganan Complain di Rumah Sakit X Nisa, Syayidatun; Mamesah, Marline Merke; Wijaya, Hermanto; Kurniawan, Afif; Putri, Linta Meyla
Journal of Health Management Research Vol 3 No 1 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i1.469

Background: The health service has a public relations division which can be considered important in carrying out its duties. One of the tasks of public relations itself is to handle patient komplaints. Aims: know the relationship between public relations skills and the competency of patient registration officers in handling komplaints. Methods: This research uses a quantitative descriptive method with an approach of distributing questionnaires to officers with 6 respondents. Results: the results obtained on the independent and dependent variables, namely the relationship between competence and patient handling in the moderate category, officer communication with komplaint handling in the low category and job description with komplaint handling in the moderate category. Conclusion: The conclusions obtained are the competence of officers in handling related komplaints, the communication of officers in handling related komplaints and the job description of officers in handling related komplaints.

Pengaruh Orientasi Pelayanan Terhadap Komitmen Organisasi Pada Tenaga Non Medis Di Rumah Sakit X Surabaya Cahyani, Tarisa Pramesti Tirta; Kurniawan, Afif; Tjokro, Silvia Haniwijaya
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.569

Background: Understanding customer needs and customer desires by providing the best quality service, it makes many hospitals stand up to meet customer needs by providing optimal service. So that management must provide the best service so that hospital can be recognized by the comunity. Service orientation can be carried out by human resources which are very valuable assets, service orientation can be measured by employee commitment to their organization. Because employees who have a commitment to their organization will continue to maintain the duties and responsibilities. Aims: The study aims to analyze the influence of service orientation towards organizational commitment at hospital X Surabaya. Methods: The study use a quantitative research design with a tpopulation of 171 and sample of 68 respondents. The research variables consist of : the influence of service orientation (independent) and organizational commitment (dependen) Results: The results showed that influence service orientation organizational commitment in non medical staffs at Hospital X Surabaya with p value (sig) of 0.000 below 0.05. The result of statistical processing show the ability of 71.4% of the service orientation variable to influence organizational commitment to non medical. . Conclusion: Service orientation has influence on organizational commitment hospital X Surabaya. This can occur because orientation is given to customers as a guide for employees in carrying out the task and responsibilities given and building a work culture and a conducive atmosphere in the hospital. Aims: The study aims to determine the influence of service orientation on organizational commitment at hospital X Surabaya. Methods: The study use a quantitative research design with a type of research used in a planned and structured manner with the use of many numbers from data collection, processing so it can produce a result. The research variables consist of : the influence of service orientation (independent) anda organizational commitment (dependen) Results: The result of the study indicate that service orientation influence organizational commitment to non medical at Hospital X Surabaya with a Tvalue of 7.464 and p value (sig) of 0.000 below 5%. The result of statistical processing indicate the ability of 71.4% of the service oreinetation variable to inlunfluence organizational commitment to non medical. . Conclusion: Service orientation has influence on organizational commitment hospital X Surabaya. This can occur because orientation is given to customers as a guide for employees in carrying out the task and responsibilitys given and building a work culture and a conducive atmosphere in the hospital.

Pengaruh Task Technology Fit (TTF) terhadap Performance Impact Penggunaan Rekam Medis Elektronik di RS Adi Husada Kapasari Surabaya Kurniasari, Dewi; Kurniawan, Afif; Putri, Linta Meyla
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.543

Background: The implementation of Electronic Medical Records (RME) in hospitals aims to improve the efficiency and quality of health services. The implementation of RME needs to be adjusted to the task requirements and user characteristics in order to provide optimal benefits. The Task-Technology Fit (TTF) method can be used to analyze the fit between information technology and the tasks it supports. Aims: to determine the relationship between Task Technology Fit and Performance Impact. Electronic Medical Records at Adi Husada Hospital Kapasari Surabaya. Methods: This research uses a quantitative approach with a survey method on a sample of RME users in hospitals. Data was collected through questionnaires and analyzed using the Pearson correlation test Results: The research results show that the use of Electronic Medical Records (RME) has a significant effect on user performance. This is because the RME application is easy for users to understand and learn, and is able to provide the latest information according to patient service needs. With the ease of use and suitability of the RME application features to task requirements, it has a positive impact on improving the performance of officers who use the application in hospitals. Conclusion: Implementation of Electronic Medical Records (RME) in hospitals according to the Task-Technology Fit (TTF) method. The characteristics of RME and its suitability to task requirements have a positive impact on officer performance. Hospitals need RME development and training to improve efficiency and quality of service.

Hubungan Antara Faktor Penghambat Dengan Penerapan Manajemen Keselamatan Kerja Di Rumah Sakit X Prasetia, Aisya Amalia Putri; Kurniawan, Afif; Tjokro, Silvia Haniwijaya; Fajriyah, Novita
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.571

Background: Work safety in hospitals is still a problem. With so many dangers occurring, efforts need to be made to reduce or even eliminate hazard controls. For hospital accreditation, work safety must be managed well. Aims: The aim of this research is to reduce inhibiting factors in the implementation of this system so that hospitals can be managed well. Methods: This research design is quantitative with the Cross Sectional method, the research sample consists of 44 respondents. Results: Fisher’s test results show that there is no correlation between K3 and work capacity, workload and work environment. The majority of female respondents in hospital x (66%), had a bachelor;s degree (66%), and had worked for more than 5 years (55%). Conclusion: There is no significant relationship between work capacity, workload, work environment and work safety in hospital x.

Faktor Yang Mempengaruhi Kepatuhan Perawat Dalam Kelengkapan Pengisian Berkas Rekam Medis Di RS X Anugraini, Sulfianti Dewi; Kurniawan, Afif; Wijaya, Hermanto
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.572

Background: According to Minister of Health Regulation no. 30 of 2019, a hospital is a health service institution that provides inpatient, outpatient and emergency care. The growth of the middle class population in Indonesia increases the need for health services, as well as triggering competition between hospitals at home and abroad. The quality of hospital services is greatly influenced by the performance of medical personnel, infrastructure and efficient work systems. Complete medical records and stored for at least five years for document ownership and patient identification. Aims: This study used a cross-sectional design to investigate the factors that influence nurses' compliance in filling out medical record files (BRM) at Hospital X Surabaya. By creating hypotheses and research questions, finding research variables, determining research subjects, taking measurements, and analyzing data. Results: Logistic regression test, category 1 shows a high value, the extrinsic value has a significant value of 0.215, with a value of Exp(B) = 4.925, and a value of 0.215 is greater than 0.05. So the results obtained are extrinsic values that do not affect nurses' compliance when they fill out medical records. The logistic regression test shows that Category 1 shows a high value, and the intrinsic value variable shows a significant value of 0.215. The conclusion of this research is that nurses' compliance is not directly related to the completeness of BRM filling, although BRM completeness is still important for providing effective care and as a source of information for hospital management

Co-Authors Afani, Alya Afifah, Hanifatul Agus Suryadinata, Mohammad Al Aziz, Fatqur Rochman Alicea, Gabriella Amalia, Nuke Annisa, Romadoni Kun Anugraini, Sulfianti Dewi Atik Choirul Hidajah Awek, Letrince Paula Bungaran, Daniel Reyonald Cahyani, Tarisa Pramesti Tirta Cahyo, Danisyah Dewantoro, Dhanang Dewi Andriani Dewi Kurniasari, Dewi Dewi, Putu Yunita Trisna Dwi Yuniar Ramadhani Ernawaty Ernawaty Fajriyah, Novita Febrita Putri Gabinsla, Bernarda Firnanda Erindia Gambeh, Rilya Tesalonika Geonarso, Roberto A Goenarso, Roberto Goenarso, Roberto A Habibi, Laily Aura Nisya Hapsari, Artani Herdiana, Putri Heri Suroso, Heri Herowati, Diyah Herowati, Diyah Herowati Hidayat, Azzah Ambarani Hurit, Theofila Barek I Gusti Ayu Putu Wulan Budisetyani Ilham, Rhajiv Nur Isniya, Rachmatul Iswati Iswati, Iswati Jannah, Ainin Z Khristi, Theodora Carelina Linta Meyla Putri Lukitasari, Arnandita Eka Luthfan Prasetyo, Ageng Pinasti Mahundingan, Rosari Oktaviana Mamesah, Marline Merke Mardiana Mardiana Mita Dwi Ayudha Nisa, Syayidatun Oktalia, Silvi P, Adelia Aprilia Prasetia, Aisya Amalia Putri Putri, Nevia R Putri, Sekar Berlian Dwisa Rahmadianti, Shafira Rendra, Prizcatama Via Rukmini Rukmini S, Reinaldo Dwiki Salsabila, Dieva Adelia Sanjiwani, Anak Agung Sri Saputera, Ariawan Wangsa Sari, Etika Purnama Shabrina, Balqis Siti Hardiyanti Siti Nur Qomariah Tjoko, Silvia H Tjokro, Silvia Haniwijaya Tjoro, Silvia Haniwijaya Trisnawuri, Shinta Wibowo, Wira Adi Cahyo Widyanto, Indra Maulana Widyawati, Risma Amelia Wijaya, Hermanto Yasmine, Almira Nadya Yuanita Syaiful Yuliani, Cahya Yuliastuti, Anissa W Zulfa, Sheila Nurhaliza

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