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All Journal Jurnal Media Infotama Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Informatika dan Teknik Elektro Terapan Jurnal Sistem Informasi dan Bisnis Cerdas Sistemasi: Jurnal Sistem Informasi JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Kridatama Sains dan Teknologi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) Aviation Electronics, Information Technology, Telecommunications, Electricals, Controls (AVITEC) JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) Jifosi Nusantara Science and Technology Proceedings Jurnal Pendidikan dan Teknologi Indonesia Jurnal Ilmiah Wahana Pendidikan Computer Science (CO-SCIENCE) Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Sistem Informasi dan Bisnis Cerdas Prosiding Seminar Nasional Rekayasa Teknologi Industri dan Informasi ReTII Innovative: Journal Of Social Science Research Jurnal Pengabdian West Science ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Rekayasa Sistem Informasi dan Teknologi Jurnal Ilmu Komputer dan Sistem Informasi Jurnal Ilmiah Sistem Informasi Router : Jurnal Teknik Informatika dan Terapan Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Router : Jurnal Teknik Informatika dan Terapan Journal of Golden Generation Multidisciplinary Jurnal Nasional Teknologi Informasi dan Aplikasinya Jurnal Publikasi Ilmu Komputer dan Multimedia
Wahyuni, Eka Dyar
Information System Department, Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
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Multilabel Aspect-Based Emotion Analysis Pada Ulasan Aplikasi IKD: Pengaruh Focal Loss dan Threshold Tuning Menggunakan Indobert Viviana Purba; Eka Dyar Wahyuni; Tri Luhur Indayanti Sugata
Jurnal Ilmu Komputer dan Sistem Informasi Vol. 5 No. 2 (2025): Mei 2026
Publisher : LKP Unity Academy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70340/jirsi.v5i2.448

Abstract

User reviews of the Identitas Kependudukan Digital (IKD) application contain various emotions toward different service aspects. These reviews not only reflect the level of service satisfaction but also encompass user experiences, complaints, expectations, and public perceptions regarding the quality of the system. This study aims to develop a multi-label Aspect-Based Emotion Analysis (ABEA) model using an end-to-end IndoBERT architecture to identify user emotions across each service aspect of the IKD application. Additionally, it analyzes the impact of implementing Focal Loss and threshold tuning on classification performance under highly imbalanced label distributions. Data were collected from 13,197 user reviews on the Google Play Store spanning from June 2024 to November 2025 using web scraping methods, which were subsequently cleaned and filtered to yield 6,891 data entries. Service aspects were empirically identified using BERTopics. Labeling was conducted by three human annotators and two AI annotators, with the final labels determined through majority voting. The model was developed across 6 experimental scenarios varying in preprocessing, Focal Loss, threshold tuning, and data split ratios. Evaluation was performed using F1 Score Macro, F1 Score Micro, Precision, Recall, and Hamming Loss metrics. BERTopic achieved a Coherence Score of 0.6196 and a Topic Diversity of 0.92 with 5 representative aspects. The most optimal model was obtained using a configuration of Focal Loss, a threshold of 0.4, and a 60:20:20 split ratio, achieving an F1 Score Macro of 0.3916, a 24.1% increase from the baseline, alongside an F1 Score Micro of 0.9134 and a Recall of 0.9423. The selected model was successfully integrated into a web-based system using the Flask framework to visualize the classification results. Anger dominated the reviews concerning the Login & Akses Akun and Scan Barcode ke Dukcapil aspects, whereas the Dokumen & Layanan Digital aspect recorded the highest joy emotion. The combination of Focal Loss and threshold tuning proved effective in handling imbalanced label distributions in Indonesian multi-label ABEA classification.
IMPLEMENTASI SISTEM INFORMASI EKSEKUTIF UNTUK EVALUASI KINERJA PENJUALAN TIKET KAPAL MENGGUNAKAN METODE VISUALISASI DATA DAN DRILL-DOWN (STUDI KASUS: SEAPASS)of Golden Generation Multidisiplin Eka Wahyudinarti; Putri Andini Rachmatika; Agung Brastama Putra; Siti Mukaromah; Eka Dyar Wahyuni
Journal of Golden Generation Multidisciplinary Vol. 1 No. 6 (2025): Desember : Journal of Golden Generation Multidisciplinary
Publisher : PT. Lembaga Penerbit Penelitian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65244/jggm.v1i2.218

Abstract

Pertumbuhan pesat industri transportasi maritim menyebabkan peningkatan volume data transaksi yang signifikan, sehingga menimbulkan tantangan bagi perusahaan dalam mengelola dan memanfaatkan informasi untuk pengambilan keputusan eksekutif. Penelitian ini bertujuan untuk merancang dan mengimplementasikan Sistem Informasi Eksekutif (EIS) pada SeaPass guna mengevaluasi kinerja penjualan tiket kapal. Sistem ini memanfaatkan teknik visualisasi data yang dikombinasikan dengan mekanisme penelusuran dua tingkat, sehingga memungkinkan analisis data secara hierarkis dari ringkasan eksekutif hingga detail operasional. Pengembangan sistem dilakukan melalui siklus hidup terstruktur, diawali dengan analisis kebutuhan eksekutif dan dilanjutkan dengan perancangan prototipe UI/UX menggunakan Figma. Implementasi sistem menggunakan HTML, CSS, dan JavaScript pada sisi front-end, serta MySQL sebagai basis data. Pengujian fungsional dilakukan menggunakan metode Black Box Testing untuk memastikan keandalan sistem. Hasil penelitian menunjukkan bahwa EIS mampu mengintegrasikan data jadwal, informasi kapal, dan data penumpang ke dalam dasbor interaktif. Fitur penelusuran dua tingkat membantu eksekutif mengidentifikasi tren penjualan, anomali operasional, dan perubahan pasar secara real-time, sehingga mendukung pengambilan keputusan yang lebih akurat dan strategis.      
Co-Authors Abdul Rezha Efrat Najaf Adam Rachman, Muhammad Adelia Putri, Ledina Adha, Didan Rizky Adimas Syiraa Setiabudhi Agung Brastama Putra Agussalim, Agussalim Agussalim, Agussalim Ahmad Galih Nur Jati Aji, Dwi rachmat Akira Permata Ramadhani alathoillah, abdul hanif Allendra Donny Irawan Amalia Anjani Arifiyanti Anastasya Nurhaliza, Zabina Anatasya, A Edet Fauri Andhika Rizky Aulia Anisa Rahma Salsabila Anjani, Amalia Apriandi, Dwatra Arfianto, Ricky Arief Yahya Prasetio Ariyana, Denny Arsya Amalia Ristias AryaRafa, Daud Asif Faroqi Asriana, Rina Atmaja, Ferdy Aulia, Ervina Rosa Bella Trinanda Sanni Bhagas Satrya Dewa Cahyo Wibowo, Nur Candra, Devilia Dwi Dayu Renita Deswita Rini, Ni Made Berliana Devilia Dwi Candra Dharmawan, Ega Dhian Satria Yudha Kartika Dian Rahmawati Dian Rahmawati Eka Wahyudinarti Eka Wahyudinarti Eklesia Simaremare Ervina Rosa Aulia Fadiyah Dhara Al Arsya Fariz Febriany, Asri Kinanti Firdaus, Renanda Auzan Haidar Triari Respati harby, muhamad faiz Hayaza, QONITA Hilman Habib Habibi, Muhammad Hukama’ Nur Romadlon Icha Sinaga Imam Hanafi Irawan, Allendra Donny Izzuddin, Muhammad Jihan Hasna Iftinan Kusumantara, Prisa Marga Kusumantara, Prisa Marga Kusumantara, Prisa Marga Laksono, Cindy Fitri Lina Wardani Lumintang, Qolbi Adi Marga Kusumantara, Prisa Mas'udah, Erica Mashita Kustyani Maulana Arrasyid, Nizar Maulana, Ribas Satria Mochammad Nabil Nugraha Ramadhan Mohamad Irwan Afandi Muh. Ahlun Nazar Muhammad Farhan Najaf, Abdul Rezha Efrant Najma Choirun Nisa Nendra Wono, Lasmargo Ni Made Berliana Deswita Rini Nur Fadlilah, Imamah Nur Jati, Ahmad Galih Oktaviarini, kamilia nabila Peratasari, Reisa Permatasari, Reisa Prabowo, Dimas Agung Prabowo Prasetyo, Bagus Rizky PUSPITASARI, DIANITA Putri Andini Rachmatika Putri Andini Rachmatika Qolbi Adi Lumintang Rachman Esa Masthury Budoyo Rahayu Kartika Sari Ramdhan Ariansyah Reisa Permatasari Respati, Haidar Triari Ridwandono, Doddy Ristias, Arsya Amalia Rizka Hadiwiyanti Rulyawan, Muhammad Rizky Abiwafa Rumonang, Datu Sadli, Adi Safitri Pradhistya Suwandi Salma, Marylda Sanni, Bella Trinanda Sari, Reisa Permata Satria Yuda Kartika, Dhian Seftin Fitri Ana Wati Sembilu, Nambi Sugiarto Tri Luhur Indayanti Sugata Tri Luhur Indayanti Sugata Viviana Purba Wajendra Dewi, Marylda Salma Wardani, Lina Wati, Seftin Fitri Ana Wibowo, Nur Cahyo Wicaksono, Yeni Widiastuti, Diajeng Putri Windy Fadhilah Susanti Wulansari, Anita Yasmine Shalsabilla, Syafierra Yessy Arye Yustraini Yuniar, Sella Zahrah Hayat Arka Putri