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All Journal Jurnal Pembangunan Wilayah dan Kota International Journal of Artificial Intelligence Research Jurnal Studi Komunikasi Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Komunikasi Profesional Transparansi Jurnal Ilmiah Ilmu Administrasi Community Development Journal: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences GUYUB: Journal of Community Engagement Jurnal Suara Pengabdian 45 Journal of Research and Development on Public Policy Jurnal Riptek Perigel: Jurnal Penyuluhan Masyarakat Indonesia Jurnal Media Administrasi Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Riwayat: Educational Journal of History and Humanities Journal of Sustainability, Society, and Eco-Welfare Public Service And Governance Journal Mimbar Administrasi Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta
Indra Kertati
Universitas 17 Agustus 1945 Semarang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Public Health Social Sciences Transportation Other

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Evaluasi Pelayanan Ambulans Hebat Kota Semarang: Inovasi dan Tantangan dalam Pelayanan Kesehatan Darurat Lollyta Lollyta; Indra Kertati; Sumarmo Sumarmo
Jurnal Media Administrasi Vol 10 No 2 (2025): Oktober : Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i2.3226

Abstract

The purpose of this research is to analyze the innovation in emergency health services through the implementation of the Ambulans Hebat program in Semarang City, to analyze the challenges and obstacles faced in the implementation of the Ambulans Hebat service, and to analyze the quality of emergency health services provided by Ambulans Hebat. This research is descriptive qualitative in nature, using interview techniques with 9 informants and a questionnaire with 96 respondents. The results of this research show that the Ambulans Hebat program in Semarang City demonstrates innovation through digital technology (GPS, applications) that enhances response and coordination, an integrated command center for efficient information flow, and medical personnel training, although it requires better data integration, signal strengthening, and broader training; however, challenges such as limited fleet and medical personnel, weak inter-agency coordination, and traffic impacts necessitate additional units, integrated systems, and infrastructure innovations; quality evaluation indicates a 15-minute response time, high patient satisfaction, and successful initial handling, but requires route optimization, expanded satisfaction surveys, and additional technical training.
Implementasi E-Katalog dalam Meningkatkan Transparansi dan Akuntabilitas Pengadaan Barang dan Jasa di Dinas Pemuda dan Olahraga (DISPORA) Kota Semarang Sindu Rizky Utomo; Indra Kertati; Aris Toening Winarni
Jurnal Media Administrasi Vol 10 No 2 (2025): Oktober : Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i2.3227

Abstract

Government procurement of goods and services is a crucial instrument in achieving transparent, efficient, and accountable governance. One of the key innovations introduced is the e-Catalogue system, an electronic procurement platform provided by the National Public Procurement Agency (LKPP). This study aims to evaluate the implementation of the e-Catalogue in sports equipment procurement at the Youth and Sports Office (Dispora) of Semarang City, focusing on its mechanisms, supporting and inhibiting factors, and its impact on procurement governance. This research employed a descriptive qualitative approach, involving eight informants consisting of structural officials and suppliers. The findings indicate that, in general, the implementation of the e-Catalogue has been effective, particularly in terms of time efficiency, price transparency, and accountability enhancement. However, several challenges remain, including the lack of formal policy dissemination, limited digital literacy among some staff, insufficient internet infrastructure, and unstructured inter-unit coordination. Based on these findings, the study recommends several strategic measures: (1) establishing a permanent inter-unit coordination team, (2) strengthening human resource capacity through continuous training, (3) developing a digital dashboard for real-time monitoring, (4) providing limited public access to procurement reports, and (5) fostering partnerships with suppliers through technical forums and routine evaluations. These measures are expected to optimize the implementation of the e-Catalogue and serve as a best practice model for other local government institutions.
Is The Public Satisfaction Index (IKM) Related to The Quality of Infrastructure and Facilities in Surakarta City? Tamara, Anindya Putri; Kertati, Indra; Adimagistra, Tiasa; Sudrajat, Agus Sarwo Edy
Jurnal Pembangunan Wilayah dan Kota Vol 21, No 3 (2025): JPWK Volume 21 No. 3 September 2025
Publisher : Universitas Diponegoro Publishing Group, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/pwk.v21i3.63635

Abstract

As cities grow and diversify, public institutions play a vital role in urban planning, particularly in climate adaptation, infrastructure improvement, and community welfare.  In Indonesia, the Public Satisfaction Index (Indeks Kepuasan Masyarakat—IKM) provides a standardized tool to capture citizens’ perceptions of service quality, thereby influencing policy formulation, resource allocation, and strategies for service improvement. This study aims to provide the government with insights into the relevance of IKM to the quality of public services, particularly in terms of infrastructure and facilities. The research employs a quantitative approach with a descriptive analysis to provide a detailed and comprehensive description of the research population.  The research data utilises IKM measurements in accordance with Regulation 14/2017 of the Minister of Administrative and Bureaucratic Reform, as well as field observations, particularly in relation to infrastructure and facilities. The IKM survey covered 156 public service units with more than 3,000 respondents, while field observations were conducted on 25 purposively selected units. Observational parameters included building condition, service room quality, toilet facilities, completeness of supporting infrastructure, and accessibility for vulnerable groups such as persons with disabilities, the elderly, women, and children.  The results of this research show that there is a relationship between the value of IKM and the quality of facilities and infrastructure in the city of Surakarta. Several aspects, such as the availability and completeness of facilities and infrastructure, especially for people with special needs, have a direct impact on the public satisfaction index.
Sekolah Perempuan dan Hutan Mangrove: Transformasi Peran Perempuan Waropen Papua dalam Pembangunan Berkelanjutan Indra Kertati; Christine DW; Selvina Y.Imbiri; Arifa Kohinoor Jadida
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 22 No. 2 (2025): Oktober : Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v22i2.3240

Abstract

Mangroves are tropical coastal ecosystems that play a vital role in climate change mitigation, ecosystem service provision, and supporting the livelihoods of local communities. However, over the past five decades, the world has lost nearly one-third of its mangrove forests due to land conversion, coastal development, and overexploitation. In Papua, Waropen represents one of the regions with extensive mangrove coverage while simultaneously facing ecological degradation pressures. This study aims to examine the role of Waropen women in mangrove management, particularly following the Women’s School (Sekoper Waropen) initiative launched in 2018, which graduated its first cohort in 2019. The research employed a descriptive qualitative approach, relying on secondary data from government reports, scholarly publications, and media documentation. Thematic analysis was conducted to identify changes in women’s social, economic, and ecological roles post-Sekoper. The findings reveal a significant transformation in women’s roles. Prior to Sekoper, women were mostly confined to subsistence use of mangrove resources for household consumption and had limited involvement in public forums. After participating in Sekoper, women became more engaged in mangrove rehabilitation, village decision-making processes, and economic ventures such as mangrove-based food and beverage products, including crab dishes and mangrove fruit syrup. The program also enhanced women’s environmental literacy, self-confidence, and social recognition as agents of change. Nevertheless, challenges remain, including limited access to capital, technology, and policy support. This study highlights the importance of gender mainstreaming in coastal ecosystem governance and offers recommendations to strengthen women’s role as key actors in sustainable development.
Co-Authors Abdullah, Dessy Ade Sony Noverianto Adhi Nur Setyo Adimagistra, Tiasa Agusta Ari Wibowo Agusta Ari Wibowo Amelia, Rinita Arifa Kohinoor Jadida Aris Toening Winarni Bambang Irawan Bambang Irawan /E21207042 Candra Aeni Chan, Zamsari Christine DW Cucun Supredi Dalilati Hazhiyah, Hizwati Desi Asmaret Dwi Zulkarnaen Fadil Mas’ud Francisco Amaral Guna, Tedo Hindami Gunawan Adi Pratio Hanung Basworo, Fajar Harsoyo Harsoyo Hery Winoto TJ Hizwati Dalilati Hazhiyah Husain, Muhammad Najib Karningsih Karningsih Karningsih Karningsih Kartikasari Handayani, Titis Kunawi Lase, Delipiter Lollyta Lollyta Made Agtya Kusumayudha Made Agyta Kusumayudha Margono Margono Maruf, Irma Rachmawati marwazi, Maryeti Muhammad Basri Muhammad Dheo Adrian Muhari Nety Novita Hariyani Nova, Riki Panggabean, Christina Innocenti Innocenti Tumiar Parinem Rahmad Purwanto Widyastomo Rinita Amelia, Rinita Amelia Rizal Makarim, Fadhli Rony, Zahara Tussoleha S. Hardi Widiyanto Salam, Rahmat Sanchez, Carlos Y.T. Selvina Y.Imbiri Setyohadi Pratomo Sindu Rizky Utomo Sudrajat, Agus Sarwo Edy Sumarmo Sumarmo Suparno Suparno Suparno Susetyo Darmanto Tamara, Anindya Putri Tumangkar, Totok Wahyu Wirasati Wicaksono, Muhammad Bagus Adi Wulan Aji Prabawaningrum Y. Setyohadi Pratomo