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All Journal JURNAL SISTEM INFORMASI BISNIS TEKNOLOGI: Jurnal Ilmiah Sistem Informasi Jurnal Informatika dan Teknik Elektro Terapan Jurnas Nasional Teknologi dan Sistem Informasi Register: Jurnal Ilmiah Teknologi Sistem Informasi Sistemasi: Jurnal Sistem Informasi Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi JOISIE (Journal Of Information Systems And Informatics Engineering) Jurnal Ekonomi Manajemen Sistem Informasi bit-Tech Jurnal Ilmiah Sains dan Teknologi JATI (Jurnal Mahasiswa Teknik Informatika) Jifosi Nusantara Science and Technology Proceedings Journal of Computer and Information Systems Ampera Djtechno: Jurnal Teknologi Informasi JUSTIN (Jurnal Sistem dan Teknologi Informasi) International Journal Of Computer, Network Security and Information System (IJCONSIST) Journal of Computer Science and Information Systems (JCoInS) Jurnal Sains dan Teknologi Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Ilmiah Sistem Informasi Jurnal Komunitas (Komunikasi Tiada Batas) Submit : Jurnal Ilmiah Teknologi Informasi dan Sains
Wulansari, Anita
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Journal : Madani: Multidisciplinary Scientific Journal

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Analisis Kesuksesan Website E-Pelayanan Dinas Sosial Kota Surabaya Menggunakan Model DeLone McLean Nurcahyani, Anisa; Safitri, Eristya Maya; Wulansari, Anita
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 1 (2024): Madani, Vol. 2, No. 1 2024
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/10535067

Abstract

The utilization of technology and information in government administration, especially through the concept of E-government, is the main focus to improve the efficiency and accessibility of public services in Indonesia. One of the cities implementing E-government is Surabaya city by developing an E-service website for the Social Service Office. The E-service website is designed to make it easier for citizens to apply for a poor certificate online. However, the implementation of E-government systems often faces obstacles in implementing services to users. This study uses the Delone-McLean Information System Success Model to evaluate the E-service website from the perspective of the Surabaya City community. Analysis of information quality, service, system, digital literacy, actual use, user satisfaction, and net benefits (E-government Performance) revealed that Service Quality, Digital Literacy, and System Quality have a positive and significant effect on actual use. Actual use, in turn, has a positive and significant impact on user satisfaction (User Satisfaction) and E-government performance. However, Information Quality shows a negative influence on user satisfaction and actual use. This research provides an understanding of the main factors that influence the successful implementation of E-government systems in Surabaya city and encourages further development efforts to improve service quality and its positive impact on society. Recommendations include improving the quality of information, services and systems to ensure the continuity and success of the E-government system in Surabaya City.
Co-Authors 'Uyun, Khurrotul Abdul Rezha Efrat Najaf Adelia Sefri Larasati Adi Suryaputra, Bagus Adiyono, Bagus Dwi Putra Agussalim, Agussalim Akbar, Nasrul Fadhila Akmal, Faiza Al Abiyyi, M Faiq Alief, Muhammad Dian Nur Alifansa, Dimas Mirza Amalia, Indira Setia Ananda Setya Nugroho, Adi Anggoro, M. Novianto Anggreani, Nilam Kumallah Aprillia Putri, Lintang Arochma, Novita Maulana Arumdapta, Gemintang Aqsa Arya Bhisma, Vishnu Asif Faroqi Astuti Triana, Nani Aurabillah, Bilqis Bagus Sutigar, Moh. Bayu Billah, Mu'tasim Carolina, Hennika Choirila Vernanda, Isyana Valda Citra Fadhlilla, Novia Daffa Maulana, Teduh Danendra , Raden Abhirama Rakha Devi, Ditha Lozera Dewa, Rayhan Kusuma Dhian Satria Yudha Kartika Dinda Mega Savitri F.N, Aryananda Fahrezi, Michael Fakhira Ardini, Ayu Faradillah, Safna Farhan, Farrel Farizd, Mohammad Fatzali, Abrila Febriani, Dewi Sinta Firdaus, Lintang Firmansyah , Wildan Hafiz Fitri Ana Wati, Seftin Hanifa, Fatya Ida Ayu Putu Sri Widnyani Immah Inayati, Immah Irmansyah, Dimas Kamila, Alifia Nur Kusumaningayu, Apriliana Pramesinta Laksono, Cindy Fitri Latipah, Latipah Lokatara, Beryl Ardhana Martapura, Intania Rachman Maulana, Ribas Satria Maya Safitri , Eristya Maya Safitri, Eristya Mohamad Iqbal Noval Firmansyah, Adrian Nugraha, Rizky Ilman Nur Rahma, Syarifah Nurcahyani, Anisa NURHAYATI, ELI pradana, brillyan putra Praditya A.N, M Ilham Prapanca, Juniar Sandra Pratama, Arista Pratama, Muhammad Aldi Prayogidianto , Achmad Lukman Purnaningsih, Elwis Ghaitza Puspita, Silvy Milda Putri, Callista Harnit Putri, Rhizma Elliza Qonata, Rido Izril Rabbani, Alfatur Rafli Alfarisqi, Muhammad Rahmah, Safina Nur RAHMAWATI, NADIA ERINNA Rama Febrianto, Adhe Ramadi, Fahryan Putra Ramdhani, Moch. Abdillah Emha Rasyidin, Reghi Givansa Ridwandono, Doddy Rivera, Farel Brahmantyah Robawa, Rizki Setyo Putro Sabila, Fariza Nanda Sabila, Radhiya Safitri, Eristya Maya Saputra, Mohamad Ivan Setiabudhi, Adimas Syiraa Setiya Ratih, Dini Simaremare, Eklesia Sinaga, Dwianna Sitompul, Byanca Rebecca Yocelyn Sitompul, Enjeliana Tiara Rahayu Ada, Sesilia Tri Puspa Rinjeni Vergie Sopaheluwakan, Brilliant Wahyuni, Eka Dyar Wastatama , Sayyid Aqil Widya Pratiwi Wuryanto, Kevin Yohanes