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Journal : Riwayat: Educational Journal of History and Humanities

Analysis of Factors Affecting the Quality of Public Services at Fauziah Bireuen Hospital Diah, Muhammad; Firmansyah, Denny; haryani, Haryani; Safrina, Emi
Riwayat: Educational Journal of History and Humanities Vol 8, No 2 (2025): April, Culture and Identity
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i2.47371

Abstract

Quality public service Where the performance of public servants greatly influences the quality of patient services. Therefore, building a reliable public service management system is very necessary. This study aims to determine the factors that influence public services at Fauziah Hospital. The population in this study were patients who were undergoing treatment at Fauziah Hospital. The results of the study showed that tangibles and reliability influenced the quality of public services both partially and simultaneously.