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All Journal Syifa' MEDIKA: Jurnal Kedokteran dan Kesehatan Journal of Health Policy and Management Jurnal Kesehatan Global SRIWIJAYA JOURNAL OF MEDICINE Jurnal Pengabdian Masyarakat: Humanity and Medicine International Journal of Community Service As-Sidanah : Jurnal Pengabdian Masyarakat Makara Journal of Health Research
pariyana, Pariyana
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Religion Humanities Biochemistry, Genetics & Molecular Biology Dentistry Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : Journal of Health Policy and Management

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User Satisfaction and Challenges in Telemedicine Services during the COVID-19 Pandemic in Indonesia: A Population-Based Analysis Adinda, Havivi Rizky; Syakurah, Rizma Adlia; Pariyana, Pariyana
Journal of Health Policy and Management Vol. 9 No. 2 (2024)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2024.09.02.09

Abstract

Background: The COVID-19 pandemic has led to a surge in telemedicine utilization in Indonesia, necessitating increased attention toward user satisfaction and encountering obstacles in telemedicine services. This study aims to analyze the satisfaction and barriers faced by users of telemedicine applications, considering population characteristics during the COVID-19 pandemic in Indonesia. Subjects and Method: Using a descriptive observational design with a cross-sectional approach, the study encompassed the entire population of telemedicine users during the COVID-19 pandemic, with samples adhering to predetermined inclusion and exclusion criteria. Data were collected through Google Forms questionnaires from August 2020 to November 2020. Subsequently, data were subjected to chi-square tests (alternative: Kruskal-Wallis) and logistic regression analyses, with p-value<0.05 and 95% confidence interval. User satisfaction with telemedicine was associated with factors such as domicile, settlement, provider, health insurance, and utilized internet network (p<0.05). Results: User satisfaction with telemedicine was associated with factors such as domicile, settlement, provider, health insurance, and utilized internet network (p<0.05). Conversely, barriers encountered in telemedicine exhibited associations with gender, marital status, age, regional origin, residence, education, occupation, health insurance, income, provider type, internet network, and internet quota (p<0.05). A significant correlation was observed between barriers and user satisfaction with telemedicine (p<0.001). The most influential factor affecting satisfaction was income less than Rp 1,500,000 per month (OR 30.818; 95% CI: 1.751-542.394), while pay ranging from Rp 3,500,000 to 5,500,000 per month exhibited the most substantial impact on barriers (OR 5.266; 95% CI: 2.326-11.920). Conclusion: Most respondents expressed satisfaction and encountered no obstacles when employing telemedicine. Respondents suggested enhancing telemedicine usage by emphasizing the importance of diagnostic accuracy, simplifying processes, maintaining confidentiality, optimizing application features, and improving network speed.
Co-Authors Adinda, Havivi Rizky Afladhanti, Putri Mahirah Ardesy Melizah Kurniati Azhari, Dalilah Azizah, Aida Nur Bagus Dwi Prasetyo Berlin, Opel Dalilah Dalilah Debby Handayati Harahap Dwi Handayani Eddy Roflin Ella Amalia, Ella Fachmi Idris Fatmawati, Fatmawati Gita Dwi Prasasty Iche Andriyani Liberty, Iche Andriyani Indri Seta Septadina Irnanda, Andi Irsan Irsan Islami, Arya Putera Jayawarsa, A.A. Ketut Krisna Murti Lestari, Alin Puja Dewi Liberty, Iche Liberty, Iche A Mariana Mariana Mariatul Fadilah Marylin, Dwi Tantri Muhammad Aziz Muhammad Zainal Fikri Nita Parisa novita, emma Nudhar, Harits Purnomo Nurrahman, Muhammad Irfian Oktariana, Desi Oktharina, Eka Handayani Phelita, Alimah Putra, Muhammad Rafi Rizma Adlia Syakurah Rizqullah, M Farid Rosdah, Ayesha Augusta Susilawati, Susilawati Syarinta Adenina Theresy, Elzabet Tjekyan, Suryadi Tri Hari Irfani, Tri Hari Utama, Meria