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Analisis Faktor yang Mempengaruhi Kepuasan Pasien Dalam Pelayanan Kesehatan Dasar di UPTD Puskesmas Pagelaran Pringsewu Dayasih, Nia; Samino, Samino; Sari, Fitri Eka; Febriani, Christin Angelina; Riyanti, Riyanti
Malahayati Nursing Journal Vol 7, No 5 (2025): Volume 7 Nomor 5 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i5.19833

Abstract

ABSTRACT Quality health services are an important factor in achieving patient satisfaction. Low patient satisfaction depends on the quality of services provided. Patients will feel satisfied if there is equality between expectations and the reality of the health services they receive. The level of patient satisfaction at the UPTD Pagelaran Pringsewu Health Center is still low, so researchers are interested in analyzing patient satisfaction in basic health services at the Pagelaran Pringsewu Health Center. Objective To analyze patient satisfaction in basic health services at the Pagelaran Pringsewu Health Center. This type of quantitative research uses a cross-sectional approach. The population of the study was outpatients at the Pagelaran Pringsewu Health Center using the probability accidental sampling technique. The research sample was 161 respondents. The research instrument was a questionnaire. Data analysis used for Partial Least Square (PLS) analysis using SmartPLS software. The results of the study showed that there was an influence of physical evidence (Path Coefficient 0.123 t statistic 2.269), responsiveness (Path Coefficient 0.268 t statistic 3.389), empathy (path Coefficient 0.325 t statistic 5.268), assurance (path Coefficient 0.116 t statistic 2.754), reliability (path Coefficient 0.235 t statistic 3.462) on work motivation. The suggestion in this study is that the Health Center creates patient satisfaction and the services provided are not in accordance with what the patient expects, the way that can be taken is by improving the quality of human resources. Keywords: Satisfaction, Patients, Outpatient, Pagelaran Pringsewu Health Center  ABSTRAK Pelayanan kesehatan yang bermutu merupakan faktor yang penting dalam mencapai kepuasan pasien. Kepuasan pasien rendah tergantung dengan kualitas pelayanan yang diberikan. Pasien akan merasa puas apabila ada persamaan antara harapan dan kenyataan pelayanan kesehatan yang diperoleh. Masih rendahnya tingkat kepuasan pasien di UPTD Puskesmas Pagelaran Pringsewu maka peneliti tertarik untuk menganalisis kepuasan pasien dalam pelayanan kesehatan dasar di UPTD Puskesmas Pagelaran Pringsewu. Tujuan penelitian untuk menganalisis kepuasan pasien dalam pelayanan kesehatan dasar di UPTD Puskesmas Pagelaran Pringsewu. Jenis penelitian kuantitatif dengan pendekatan cross sectional. Populasi penelitian pasien rawat jalan di UPTD Puskesmas Pagelaran Pringsewu teknik probability accidental sampling. Sampel penelitian 161 responden. Instrumen penelitian adalah kuesioner. Analisa data yang digunakan untuk analisa Partial Least Square (PLS) dengan menggunakan software SmartPLS. Hasil penelitian menunjukkan ada pengaruh bukti fisik (Path Coefficient 0,123 t statistik 2,269), daya tanggap (Path Coefficient 0,268 t statistik 3,389), empati (path Coefficient 0,325 t statistik 5,268), jaminan (path Coefficient 0,116t statistik 2,754), kehandalan (path Coefficient 0,235 t statistik 3,462) terhadap motivasi kerja. Saran pada penelitian ini Puskesmas menciptakan sebuah kepuasan pasien dan pelayanan yang diberikan belum sesuai apa yangdiharapkan pasien, cara yang bisa ditempuh adalah dengan peningkatan kualitas SDM.  Kata Kunci: Kepuasan, Pasien, Rawat Jalan, Puskesmas Pagelaran Pringsewu
Influence of Community Knowledge and Attitude with Dengue Fever Prevention Behavior (DHF) in the Padang Cermin Health Center Working Area Manulang, Chanita Sari; Samino; Amirus, Khoidar; Sari, Fitri Eka
Jurnal Penelitian Pendidikan IPA Vol 9 No 6 (2023): June
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i6.3827

Abstract

Dengue Hemorrhagic Fever (DHF) is a type of acute febrile illness caused by one of the four serotypes of the virus again with the genus Flavivirus known as the dengue virus which is characterized by bleeding fever 2 to 7 days without clear cause weakness, lethargy, anxiety, heartburn accompanied by signs of bleeding in the skin in the form of bleeding spots. The purpose of this study was to determine the effect of community knowledge and attitudes on dengue prevention behavior in the working area of the padang cermin health center.This type of research uses quantitative research with a cross sectional approach.The study population was the head of the family in the health center working area with a sample of 145 families selected by purposive sampling using a questionnaire. The results showed that there was an influence of knowledge obtained a value of knowledge (r=0.604; P Value 0.001 <0.05) attitude (r=0.732; P value 0.001 <0.05) with dengue prevention behavior. The results of hypothesis testing are that there is a positive relationship between knowledge and attitude with dengue prevention behavior. Suggestions from researchers, namely, the need to increase public knowledge by the Puskesmas through socialization and education activities to prevent dengue hemorrhagic fever routinely once a month, promotion to the community can be done with social media such as WhatsApp, Instagram and Facebook so that information can reach the community more quickly.
Analysis of Occupational Health and Safety Risks in the Surgical Inpatient Room at Hospital Mariam, Siti; Perdana, Agung Aji; Riyanti, Riyanti; Amirus, Khoidar; Sari, Fitri Eka
Jurnal Penelitian Pendidikan IPA Vol 9 No 8 (2023): August
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i8.4174

Abstract

According to the latest report from the International Labor Organization, more than 1.8 million people died in Asia-Pacific. At the Asian level, as many as two-thirds of the global population of more than 2.78 million people die every year due to work accidents or occupational diseases. Meanwhile, based on the National Safety Council (NSC) report, it shows that 41% of accidents in hospitals are greater than in other industries. . The purpose of this study was to determine the level of occupational safety and health risks in the surgical inpatient room of X Hospital Bandar Lampung. This study uses a semi-quantitative method that refers to AS/NZS: 2004 and a method for identifying risk using job hazard analysis (JHA) and multiplying the values​​of consequence, likelihood, exposure to determine the level of risk. The research results obtained with a substantial risk level of 1 risk and an acceptable level of 10 risks.
Use of Moringa Leaves to Meet Toddler Nutrition in The Prevention of Stunting Afriza, Zelda Nora; Muhani, Nova; Sari, Nurhalina; Sari, Fitri Eka
Jurnal Penelitian Pendidikan IPA Vol 9 No 12 (2023): December
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i12.4325

Abstract

In 2017, 43.2% of children under five in Indonesia had an energy deficit and 28.5% had a mild deficit. For protein adequacy, 31.9% of toddlers experienced a protein deficit and 14.5% experienced a mild deficit. The high prevalence of stunting is a priority that must be resolved with local food sources that are abundant and high in nutritional content, namely moringa leaves. Moringa leaves have high nutritional content and are easily available in the surrounding environment, but are still very diverse in their utilization. The purpose of this study was to determine the factors associated with the utilization of moringa leaves by mothers of toddlers in preventing stunting in Sumber Rejo Village. This study is a quantitative study with a Cross Sectional design with a population and sample size of 120 respondents with total sampling technique and univariate and bivariate analysis tests using Chi Square. Respondents who had insufficient knowledge were 13.3%, respondents who had a negative attitude were 43.3%, respondents who did not have moringa availability were 23.3% and respondents who had a moringa consumption pattern were 11.7% and respondents who did not utilize moringa leaves were 40%. There is a relationship between knowledge (p-value 0.039), attitude (p-value 0.000), moringa availability (p-value 0.034) and moringa consumption patterns (p-value 0.000) with the utilization of moringa by mothers of toddlers in preventing stunting in Sumber Rejo Village. It is hoped that health workers will conduct education or counseling for mothers of toddlers to increase the knowledge of mothers of toddlers about the use of moringa and it is hoped that mothers will improve moringa consumption patterns for toddlers and families with various variations of moringa preparations in order to increase the utilization of moringa as food intake for stunting prevention.
Kegiatan observasi status gizi dan kesehatan pada penyandang disabilitas Sari, Fitri Eka; Perdana, Agung Aji; Aryawati, Wayan
JOURNAL of Public Health Concerns Vol. 5 No. 8 (2025): JOURNAL of Public Health Concerns
Publisher : Indonesian Public Health-Observer Information Forum (IPHORR) Kerja sama dengan: Unit Penelitian dan Pengabdian Kep Akademi Keperawatan Baitul Hikmah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/phc.v5i8.1576

Abstract

Backghround: Meeting nutritional needs in children and adolescents is a key component of growth and development, particularly for persons with disabilities who have physical limitations. A 2023 UNICEF report revealed that children with disabilities in Indonesia face higher rates of malnutrition than children without disabilities. The prevalence of underweight and wasting is also higher in this group. Purpose: To describe the nutritional status of persons with disabilities aged 15–30 years at the Lampung Province Social and Disability Service Unit. Method: Observation activities to collect data by directly observing behavior or phenomena without intervention were conducted using a descriptive observational design at the Lampung Province Social and Disability Service Unit. Data collection was carried out through a survey with observation and interviews. The population in this study was all persons with disabilities aged 15–30 years in Bandar Lampung City, specifically those registered with the Uptd Disability Service Unit. Using a random sampling technique, 30 respondents were selected, consisting of individuals with hearing impairments, blindness, and physical disabilities. The instruments used have been designed to elicit relevant information regarding the experiences and needs of people with disabilities. Results: The majority of persons with disabilities at the Lampung Province Social and Disability Service Unit (UPTD) experience nutritional problems, primarily being underweight, likely due to low consumption of nutritious food and physical activity. Data shows that 69.9% of respondents are underweight, with low consumption of fruits, vegetables, protein (meat, fish, eggs, milk), and water. Seventy-three percent of respondents skip breakfast, with nearly half (46.7%) experiencing difficulty accessing nutritious food, lacking regular physical activity, and most only exercising once or twice a week. Common health problems include anemia, dizziness, fatigue, and digestive disorders. The majority (73.4%) of respondents have never received nutrition counseling, but consumption of supplemental vitamins remains uneven. Conclusion: This observation indicates that the majority of persons with disabilities at the Lampung Province Social and Disability Service Unit experience nutritional problems, with 69.9% of respondents categorized as underweight based on their body mass index (BMI). Furthermore, only 26.7% of respondents have received counseling on nutrition and healthy eating patterns. These findings indicate an urgent need for better nutritional interventions for people with disabilities, particularly in terms of education, food access, and nutritional status monitoring. Suggestion: Regular nutritional counseling programs, particularly on balanced nutrition and healthy eating patterns, are needed for people with disabilities in social institutions, using a friendly and easy-to-understand approach. Providing healthy food assistance by the government or social institutions is essential to ensure the availability and easy access of nutritious food for people with disabilities through subsidies or nutritional food assistance programs. As a follow-up program, health services are expected to conduct regular health monitoring, including nutritional and health status checks, for early detection of malnutrition and related diseases. Keywords: Disability health check-up; Nutritional needs; Nutritional status; People with disabilities Pendahuluan: Pemenuhan kebutuhan gizi pada anak dan remaja merupakan wujud utama dari proses pertumbuhan dan perkembangan. Khususnya bagi penyandang disabilitas yang memiliki kekurangan fisik. Laporan UNICEF tahun 2023 mengungkapkan bahwa anak penyandang disabilitas di indonesia menghadapi tingkat malnutrisi yang lebih tinggi dibandingkan anak tanpa disabilitas. Prevalensi underweight dan wasting juga lebih tinggi pada kelompok ini. Tujuan: Menggambarkan kondisi gizi penyandang disabilitas usia 15–30 tahun di Uptd Dinas Sosial Disabilitas Provinsi Lampung Metode: Kegiatan observasi untuk mengumpulkan data dengan mengamati langsung perilaku atau fenomena tanpa intervensi, yang dilakukan dengan disain deskriptif observasional yang dilaksanakan di Uptd Dinas Sosial Disabilitas Provinsi Lampung. Merupakan kegiatan pengambilan data melalui survei dengan observasi dan wawancara. Populasi dalam penelitian ini adalah seluruh penyandang disabilitas usia remaja hingga dewasa (15–30 tahun) yang berada di wilayah Kota Bandar Lampung, khususnya mereka yang terdaftar di Uptd Dinas Sosial Disabilitas. Dengan menggunakan teknik random sampling mendapatkan 30 orang sebagai responden yang terdiri dari individu dengan kondisi tuna rungu, tuna netra, dan tuna daksa. Instrumen yang digunakan telah dirancang untuk menggali informasi yang relevan terkait pengalaman dan kebutuhan penyandang disabilitas. Hasil: Mayoritas penyandang disabilitas di Uptd Dinas Sosial Disabilitas Provinsi Lampung mengalami masalah gizi, terutama kekurangan berat badan dan besar kemungkinan karena konsumsi makanan bergizi dan aktivitas fisik yang masih rendah. Data menunjukkan sebanyak 69.9% responden tergolong underweight, konsumsi buah, sayur, protein (daging, ikan, telur, susu), dan air putih masih rendah. Sebanyak 73.4% responden tidak sarapan setiap pagi dimana hampir setengah responden (46.7%) mengalami kesulitan mengakses makanan bergizi, aktivitas fisik rutin masih kurang, dan sebagian besar hanya olahraga 1-2 kali seminggu. Masalah kesehatan yang sering dialami antara lain anemia, pusing, mudah lelah, dan gangguan pencernaan. Sebagian besar (73.4%) responden belum pernah mendapat penyuluhan gizi tetapi konsumsi vitamin tambahan masih belum merata. Simpulan: Berdasarkan kegiatan observasi ini menunjukkan bahwa mayoritas penyandang disabilitas di Uptd Dinas Sosial Disabilitas Provinsi Lampung mengalami masalah gizi, dengan 69.9% responden berada dalam kategori underweight berdasarkan indeks massa tubuh (IMT). Di samping itu, hanya 26.7% responden yang pernah mendapatkan penyuluhan tentang gizi dan pola makan sehat. Temuan ini menunjukkan adanya kebutuhan mendesak akan intervensi gizi yang lebih baik bagi penyandang disabilitas, khususnya dalam hal edukasi, akses pangan, dan pemantauan status gizi. Saran: Perlunya dilakukan penyuluhan gizi dengan program yang berkala terutama mengenai gizi seimbang dan pola makan sehat bagi penyandang disabilitas di lembaga sosial, dengan pendekatan yang ramah dan mudah dipahami. Pemberian bantuan pangan sehat oleh pemerintah atau lembaga sosial sangat diperlukan untuk menjamin ketersediaan dan kemudahan akses bagi penyandang disabilitas terhadap makanan bergizi berupa subsidi atau program bantuan pangan bergizi. Sebagai program lanjutan, diharapkan pihak dinas kesehatan untuk melakukan pemantauan kesehatan secara berkala meliputi pemeriksaan status gizi dan kesehatan untuk mendeteksi dini masalah malnutrisi dan penyakit terkait.