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Pengaruh Kualitas Layanan terhadap Kepuasan Konsumen pada Layanan Drive Thru McDonald’s Slamet Riyadi Surakarta Andre Louhena Nabayev; Supawi Pawenang; Sudarwati
Jurnal Utilitas Vol. 5 No. 2 (2019): Jurnal Utilitas
Publisher : Universitas Muhammadiyah Prof. DR. HAMKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (510.67 KB) | DOI: 10.22236/utilitas.v5i2.4678

Abstract

The purpose of this research study examines the effect of service quality on customer satisfaction on the McDonald Slamet Riyadi Surakarta drive thru service. The research instruments used in this study were questionnaires, in this study there were 126 respondents of McDonald’s Slamet Riyadi Surakarta. The sampling technique used was purposive sampling. The criteria needed are consumers who use drive thru services. The data analysis method used in this test is the Partial Least Square (PLS) method. Data analysis includes testing the validity and reliability of the instrument, and testing the hypothesis statistically. Based on the results of analytical analysis using descriptive analysis methods and PLS, it can be concluded that service quality towards consumer satisfaction on McDonald's McDonald's Slamet Riyadi drive thru service is only a tangible variable which has the greatest contribution to customer satisfaction among 5 variables.
KAJIAN MISTIS, ONTOLOGIS, DAN FUNGSIONAL LEGENDA MAKAM KERAMAT DI SURABAYA SEBAGAI BENTUK PERKEMBANGAN BUDAYA Sudarwati; Novi Andari
Jurnal Ilmiah FONEMA : Jurnal Edukasi Bahasa dan Sastra Indonesia Vol 4 No 2 (2021)
Publisher : FKIP - Universitas Dr. Soetomo Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/fn.v4i2.4233

Abstract

Tujuan penelitian ini untuk mendeskripsikan perubahan perkembangan budaya masyarakat Surabaya terhadap makam-makam keramat dari segi mistis, ontologis dan fungsional.Teori yang digunakan adalah teori yang dibuat oleh C.A.van Peursen. Metode penelitian yang digunakan deskriptif kualitatif. Pencarian data primernya dengan wawancara dengan juru kunci, masyarakat sekitar, dan pengunjung makam. Sampel makam yang diteliti yaitu makam Eyang Kudo Kardono, Eyang Windu, makam Sawunggaling, makam Joko Jumput, makam Eyang Gusti Wongso Negoro. Data sekunder mengunakan buku Folklore Surabaya dan buku-buku yang terkait. Hasilnya dimensi mistis, ontologis, dan fungsional terealisasi di lima makam keramat. Pada aspek mistis, banyak pengunjung makam yang percaya atas kesaktian tokoh yang ada di makam tsb bisa mengabulkan semua permintaan, asalkan pengunjung memenuhi syarat. Saat itu pengunjung melakukan ritual-ritual mistis. Pada aspek ontologis, pemikiran masyarakat tidak bergantunglagi pada hal-hal gaib , mereka tidak menaruh sesajen di makam. Namun mereka hanya melakukan ziarah makam, slametan. Masyarakat sudah bisa berpikir logis dan hidup berdampingan dengan kehidupan nyata. Aspek fungsional terlihat dari masyarakat yang memfungsikan makam-makam tsb. sebagai objek ilmu pengetahuan, objek wisata religi, objek wisata budaya.
ANALISA EFEKTIFITAS POLA OPERASI MRT JAKARTA DENGAN HEADWAY 10 MENIT SAAT PANDEMI: ANALYSIS OF THE EFFECTIVENESS OF JAKARTA MRT OPERATING PATTERNS WITH 10 MINUTES HEADWAY DURING PANDEMIC Cirilus Panji Asmoro; Sudarwati
JURNAL TEKNIK SIPIL-ARSITEKTUR Vol. 20 No. 2 (2021): EDISI BULAN NOVEMBER 2021
Publisher : FTSP Universitas Jayabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54564/jtsa.v20i2.91

Abstract

MRT Jakarta is a new face of urban public transport in DKI Jakarta. It was start the commercial operation on March 2019, give a choice for Jakarta Citizen for using comfortable, safe and on time public transport. However, on march 2020 Indonesia Goverments announce about pandemic of Covid-19 and Indonesia have a new normal protocol for daily people movement. This has an impact on MRT Jakarta like decrease in the number of passanger. So we need the new analysis about Operation Pattern on MRT Jakarta. The purpose of this research is make a effective operation pattern of MRT Jakarta. With quantitative methodology, the data or information used is secondary data obtained from MRT Jakarta technical data and primary data obtained from direct observations in the field, and the result is based on maximum train occupancy, still enough for using 10 minutes headway and the operation start from 06:00 until 22:00.
Budaya Organisasi, Pelatihan, Motivasi dan Kepuasan terhadap Kinerja Perawat di Rs Ibu dan Anak (Rsia) ‘Aisyiyah Klaten Ma'ruf, Moh; Sudarwati; Istiatin
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 4 (December 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v5i4.706

Abstract

The purpose of this study was to find out how organizational culture, training, motivation, and job satisfaction influence nurse performance. This research method is quantitative descriptive correlational. The sample used was 80 nurses, data collection using a questionnaire was carried out in May-June 2023. The results showed that organizational culture, training, motivation, and satisfaction with performance obtained r= 0.622, 0.579, 0.615, 0.609 with the probability of each of these variables being 0.000 <0.005, which means that there is a significant relationship/correlation between organizational culture, training, motivation, and satisfaction with performance. In addition, each of these variables describes a positive relationship, which means that the higher the organizational culture, the training, increased motivation and the higher the level of satisfaction, the higher the performance of nurses. The conclusion from this study is that organizational culture, training, motivation, and satisfaction affect the performance of nurses at RSIA ‘Aisyiyah Klaten.
ANALISIS KECEPATAN KERETA API PADA LINTAS BEKASI - CIKAMPEK BERDASARKAN NILAI TRACK QUALITY INDEX (TQI) Pamungkas, Gema Akbar Putra; Sudarwati
JURNAL TEKNIK SIPIL-ARSITEKTUR Vol. 23 No. 2 (2024): EDISI BULAN NOVEMBER 2024
Publisher : FTSP Universitas Jayabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54564/jtsa.v23i2.199

Abstract

Pada sistem transportasi di Indonesia perkeretaapian menjadi salah satu moda yang tepat didalam mengatasi kemacetan jalan raya, karena kereta api dinilai lebih efisien dan efektif sebagai moda transportasi umum. Tingkat efisien dan efektif pelayanan moda kereta api sangat dipengaruhi terhadap kecepatan kereta api tersebut, salah satu yang mempengaruhi perubahan kecepatan kereta api pada suatu lintas adalah kualitas prasarananya. Penurunan kualitas prasarana dapat dipengaruhi oleh banyaknya kereta api yang lewat pada lintas tersebut, pada lintas Bekasi – Cikampek jumlah perjalanan kereta api mencapai 605 perjalanan dalam 1 hari, hal ini menjadikan lintas tersebut menjadi salah satu lintas terpadat pada Perkeretaapian Indonesia. Metode perhitungan nilai Track Quality Index (TQI) merupakan salah satu cara untuk menentukan kualitas prasarana yang menjadikan standar untuk mengetahui kecepatan prasarana pada suatu lintas. Metode perhitungan TQI mempertimbangkan nilai pengukuran lebar jalur, listringan, peninggian dan angkatan untuk menentukan jumlah TQI. Pada lintas Bekasitimur – Cikampek penilaaian TQI yang didapat kurang dari 20 dan pada lintas Bekasi – Bekasitimur berjumlah 37.938. Dengan standar nilai TQI terhadap kecepatan untuk petak jalan Bekasi – Bekasitimur dapat dikategorikan “sedang” dengan ketentuan kecepatan 60 – 80 km/jam, yang berdasarkan GAPEKA 2023 kecepatan lintas prasarana pada Bekasi – Cikampek adalah 115 km/jam. Berdasarkan hasil tersebut pada petak jalan Bekasi – Bekasitimur harus dilakukan pembatasan kecepatan sampai kualitas prasarana dapat kembali optimal.
DONASI AIR BERSIH TERHADAP MASYARAKAT DI WONOGIRI Istiatin; Endang Masitoh; Sudarwati; Istiqomah; Fithri Setya Marwati
Jurnal Pengabdian kepada Masyarakat Sidoluhur Vol 3 No 02 (2023): Jurnal Pengabdian Masyarakat SIDOLUHUR
Publisher : Universitas Islam Batik Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Latar belakang dari kegiatan donasi air bersih di kecamatan Jatiroto dan kecamatan Paranggupito adalah terpanggilnya melihat kondisi dari dua wilayah di kabupaten Wonogiri yang sangat memerlukan dan kritis akan keberadaan air bersih untuk kebutuhan pokok. Kebutuhan dasar manusia adalah air bersih adalahsalahasatunya. Metode pengabdian pada masyarakat yang dipakai pada kondisi yang sangat urgen dan mendesak atau dalam kondisi darurat yang paling cocok adalah model philantropi, yaitu pemberian langsung ke sasaran penerima manfaat di dua kecamatan tersebut diatas. Hal inipun sesuai dengan kebutuhan yang mendesak yang sudah dirasakan masyarakat dan sangat dinantikan keberadaanya akan air bersih dengan model PRA dengan 6 bulan mulai dari observasi, pelaksanaan dan evaluasi. Hasil yang telah dirasakan pada kegiatan pengabdian masyarakat di dua kecamatan di kabuapten Wonogiri sangat baik direspon oleh Bapak Camat, Bapak Kepala Desa dan tokoh masyarakat. Masyarakat sangat berterima kasih bahwa ada pihak kampus UNIBA Surakarta yang ada kepedulian akan kesusahan yang dihadapi oleh masyarakat akan air bersih, dengan kata lain kegiatan ini sangat berhasil dengan baik dan ada keberlanjutkan dengan program yang sangat dibutuhkan masyarakat.
Motivasi, Pelatihan, Lingkungan Kerja dan Kompensasi Terhadap Kinerja Karyawan: Terapis Okupasional Klinik di Kota Surabaya Ulfah Diah Maryaningrum; Istiatin; Sudarwati
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6706

Abstract

Motivation, training, work environment and compensation on employee performance (Occupational Therapists in Clinics in Surabaya City). This study aims to determine and explain the influence of motivation, training, work environment, and compensation on Occupational Therapists working in Clinics in Surabaya City. The population of all Occupational Therapists working in Clinics in Surabaya City is 40. Where the sampling technique uses the census method with a sample size of 40 respondents. Data collection using a questionnaire. The data analysis techniques used statistical analysis, namely multiple regression test, F test, t test, and coefficient of determination. The results of the study showed that 1) Motivation has a positive and significant effect on the performance of Occupational Therapists working in Clinics in Surabaya City. 2) Training has a positive and significant effect on the performance of Occupational Therapists working in Clinics in Surabaya City. 3) Work Environment has a positive and significant effect on the performance of Occupational Therapists working in Clinics in Surabaya City. 4) Compensation has a positive and significant effect on the performance of Occupational Therapists working in Clinics in Surabaya City. Which means that the higher the quality of motivation, training, work environment and compensation, the quality of employee performance will increase. Conversely, the lower the quality of motivation, training, work environment and compensation, it can cause a decrease in the quality of employee performance.
Maximizing The Reach Of Online Muslim Intellectual Discussions On A Tight Budget Kiswantoro, Agus; Sudarwati; Andriani
International Journal of Religion and Social Community Vol. 1 No. 1 (2023): March
Publisher : Postgraduate Program, State Islamic Institute (IAIN) Kediri, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/ijoresco.v1i1.3409

Abstract

In an increasingly interconnected world, online platforms have become essential hubs for intellectual discussions within the Muslim community. These platforms foster the exchange of ideas, knowledge, and perspectives on faith, culture, and contemporary issues. However, financial constraints often pose significant challenges to expanding the influence of these discussions. This journal article explores strategies and methodologies for overcoming budget limitations while extending the impact and reach of online Muslim intellectual conversations. The Muslim community is a diverse tapestry of voices, backgrounds, and viewpoints. Online platforms offer a unique arena for these diverse voices to converge, transcending geographical boundaries and fostering global unity. Yet, the potential of these platforms is sometimes limited by resource constraints. The study emphasizes strategies such as leveraging social media, creating engaging content, nurturing community involvement, and seeking strategic partnerships. The article presents a comprehensive overview of these strategies and their successful implementations. It provides a roadmap for engaging a wider audience, creating a vibrant online platform, and facilitating meaningful discussions within budget limitations. The case studies included further illustrate how these strategies have been applied to achieve success and impact. The discussions explored are of critical importance not only to the Muslim community but also to global society at large. They encompass matters of faith, ethics, culture, and their intersections in a rapidly changing world. In a time marked by evolving norms, these discussions provide a constructive avenue for dialogue, mutual understanding, and the promotion of peaceful coexistence. In conclusion, this article presents practical strategies to amplify the reach of online Muslim intellectual discussions on a tight budget. By applying these recommendations, individuals and organizations can navigate financial constraints to create dynamic spaces for meaningful intellectual discourse within the Muslim community and beyond, ensuring the sustained growth and impact of online Muslim intellectual conversations.
Manfaat Digitalisasi Sebagai Media Promosi Dan Publikasi Untuk Mengembangkan Kesenian Di Desa Jenisgelaran, Jombang Novi Andari; Sudarwati; Sarindat, Evalyn Suryanti
Jurnal Gramaswara: Jurnal Pengabdian kepada Masyarakat Vol. 3 No. 3 (2023): Jurnal Gramaswara: Jurnal Pengabdian kepada Masyarakat
Publisher : Faculty of Cultural Studies, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.gramaswara.2023.003.03.04

Abstract

The existence of art must continue to be maintained as a form of regional identity and as national wealth which must be preserved and recognized by the Indonesian people themselves and so that it is not stolen by other countries. In this digital era, existence through the digitalization process is absolutely necessary so that it can be spread widely and easily. Several programs launched in the DRTPM Community Service Grant for the 2023 implementation year in Jenisgelaran Village, Bareng District, Jombang Regency are implemented using counseling and training methods, including counseling on the benefits of digitalization for promotion and publication, online media management training, and training on creating promotional video content and publications given to maintain and develop the existence of art groups in this village in the form of online promotions and publications. The activity was attended by participants who were targeted, namely village officials, artists and youth organizations. The activity produced positive results, shown by the presence of participants exceeding the target number, where the target number was 25 people, but approximately 30 people attended. Based on the questionnaire distributed, it can be stated that most of the participants who attended had skills regarding digital technology, but were still not optimal, so these three activities were provided so that village communities with full awareness and independence promote and publish the potential of their local culture to a wide audience through the use of digitalization.
The Role of FinTech and Institutional Quality in Enhancing Economic Readiness amid Climate Risks Sudarwati; Hendra Titisari, Kartika
Journal Economic Business Innovation Vol. 2 No. 1 (2025): April
Publisher : Inovasi Analisis Data

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69725/jebi.v2i1.217

Abstract

Purpose: We explore how institutions’s adaptability, FinTech and business age dynamics intersect in the emergence of economic readiness for climate adaption across a range of national contexts.Method: Based on panel data analysis of 80 countries over a span of ten years, this study utilizes fixed effects regression; moderation analysis using SPSS Macro; quantile regression; and robustness checks, including lagged variables and panel-corrected standard errors, to confirm the robustness of the results.Findings: FinTech has a significantly positive influence on economic preparedness, and this influence is moderated by institutional quality and firm development stage. Digital financial innovations have a deeper impact on countries with more dynamic institutions and structurally more developed business environments. Quantile regression shows that such an effect becomes more pronounced in relatively high-achieving economies, while regional analysis demonstrates that advanced economies make better use of FinTech than developing economies.Novelty: Laying out the contextual conditions under which FinTech can create economic resilience, this study serves to connect digital finance and sustainability. Contrary to earlier works which examine only the technological and economic aspects, this study included institutional and business structure factors in the nexus between FinTech and readiness to adopt it.Implications: The results show that there is no one-size-fits-all approach to FinTech by policymakers and diverse international development organisations. Instead, investments in institutional reforms and business development are critical in unleashing the full potential of FinTech in climate preparedness efforts.