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All Journal Ilmu Administrasi Publik JURNAL KOLABORASI Jurnal Analisis Sosial Politik Kumawula: Jurnal Pengabdian Kepada Masyarakat Jurnal Komunikasi dan Organisasi (J-KO) Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Tahir, Nurbiah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)

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PENERAPAN E-GOVERNMENT DALAM PELAYANAN PUBLIK DI KECAMATAN MATTIRO SOMPE KABUPATEN PINRANG Yunita, Nur Ma’wa; Fatmawati, Fatmawati; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i1.17394

Abstract

E-Government is an information technology system developed by the government to improve public services by providing choices to the public for convenience in public services. Based on this, this research study aims to describe and explain the Application of E-Government in Public Services in Mattiro Sompe District Pinrang Regency. This research uses a descriptive qualitative type using 6 informants. Data analysis techniques are data reduction, data presentation, data verification, and using triagulation data validation, namely source, technical and time triagulation. The results of this research show that the implementation of E-Government in Public Services in Mattiro Sompe District, Pinrang Regency has gone well, which can be seen from the E-SKM aspect in improving public services, Support has been effective in accordance with government policy in providing technological infrastructure, training and development Source human resources are qualified and competent, effective benefits in making it easier for the public to implement E-Government through filling out community satisfaction surveys and benefits for the government in improving services to the public.
STRATEGI PENINGKATAN RETRIBUSI PASAR MONCOBALANG KECAMATAN BAROMBONG DALAM PENINGKATAN PENDAPATAN ASLI DAERAH KABUPATEN GOWA Sari, Rezha Guspiana; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i2.14131

Abstract

This study aims to determine the strategy for increasing Moncolang Market retribution in Barombong Sub-District in increasing local revenue of Gowa Regency. The type of research used is qualitative research. The results of the research are 1) Intensification through supervision of all activities aimed at the target so that the goals set can be achieved. a) Supervision of market retribution collection. b) The Moncobalang Market Retribution Revenue Target refers to its annual target c) The Implementation of Retribution Collection visits directly to the levy payers. d), work standards are made for retribution collectors so that they are more regular in billing time. e) Moncobalang market facilities and infrastructure provided by the government such as stalls to rest. 2) Extensification takes into account the potential for each levy receipt. a) Adding a place or land b) Cooperation with agencies in the form of cooperation in retribution is going well. c) The facilities and infrastructure needed in selling each are privately owned. d) Increasing levy income, namely by realizing good service.
Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Publik Di Kantor Bpjs Kesehatan Cabang Makassar Robbi, Robbi; Parawu, Hafiz Elfiansya; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 5 (2021): Oktober 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i5.4588

Abstract

The purpose of this study was to determine the influence of employee performance variables on the variable quality of public services at the Makassar branch of the BPJS Healthy office. The method in this study used quantitative research methods with descriptive research type. The sample in this study amounted to 100 people and the sampling method used purposive sampling and accidental sampling techniques. The data were analyzed using simple linear regression analysis in a simultaneous and racial way. The results of this study indicated that the analysis of employee performance variables and the quality of public services was in the "good" category. Based on the results of the simple linear regression test, it showed that the employee performance variable had an effect of 60.6% on the quality of public services at the Makassar branch of the BPJS healthy office. It  concluded that the higher the employee's performance, the higher the service quality, conversely, the lower the employee's performance, the lower the quality of public service.Keywords: influence, employee performance, quality of public services
Pengaruh Komunikasi Interpersonal Antarpegawai Terhadap Kinerja Pegawai Di Bagian Humas Kantor Bupati Maluku Tengah Tuhuteru, Windasari; Muhiddin, Amir; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 4 (2021): Agustus 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i4.4593

Abstract

The purpose of this study was to determine whether there was an Influence of Interpersonal Communication Between Employees on Employee Performance in the Public Relations Section of the Central Maluku Regent's Office. The population in this study were all employees in the Public Relations Office of the Central Maluku Regent, amounting to 25 people. The sampling method used  saturated sample that used the entire population as a source of data. The data collection method used  a questionnaire. The analysis technique used simple linear regression, correlation analysis and t hypothesis test with the help of SPSS 16.0 software for windows. The results of this study showed that there was a significant influence between interpersonal communication on improving employee performance in the Public Relations Section of the Central Maluku Regent's Office. It was proved by the hypothesis test results, t count t table (12.989 2.068). Then the decision was to reject the hypothesis 0 (Ho) and accept the alternative hypothesis (Ha) meant there was a significant influence between Interperson Communication Against Employee Performance Enhancement in the Public Relations Office of the Central Maluku Regent Office. Keywords: Interpersonal Communication, Employee Performance
Strategi Peningkatan Kinerja Kepolisian Dalam Memberikan Pelayanan Publik Di Kepolisian Sektor Galesong Kabupaten Takalar Andira, Ayu; Razak, Rosdianti; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 2 (2022): April 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i2.7335

Abstract

The purpose of the study was to determine the Strategy for Improving Police Performance in Providing Public Services in the Police Sector of Galesong, Takalar Regency. This study uses a qualitative method. Data collection techniques using observation, interviews, and documentation. The informants in the study consisted of 5 (five) people. The results of this study indicate that 1) the aspect of increasing Polri's motivation is carried out by providing examples and instilling a disciplined attitude to help improve Polri's performance, 2) welfare aspects for employees can encourage Polri's work spirit at the Galesong Police Station 3) aspects of a harmonious organizational climate, Galesong Polsek works with a close family system so that the work environment becomes safe and comfortable 4) leadership aspects at the Galesong Police are very supportive of improving performance with morning meetings and giving directions 5) career development aspects are very helpful for Polri in planning careers such as promotions and positions through education and training.  Keywords: Strategy, Performance, Public Service
EVALUASI PROGRAM KELUARGA HARAPAN (PKH) DALAM MENGATASI KEMISKINAN DI DESA BATU KE’DE KECAMATAN MASALLE KABUPATEN ENREKANG Taufiq, Muh; Burhanuddin, Burhanuddin; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 1 (2023): Februari 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i1.11495

Abstract

This study aims to determine how the evaluation of the Family Hope Program (PKH) in overcoming poverty in Batu Ke'de Village, Masalle District, Enrekang Regency. The type of research used is descriptive qualitative research with phenomenological research type. The results of the research conducted showed that the Evaluation of the Family Hope Program (PKH) in Batu Ke'de Village, Masalle District, Enrekang Regency saw from aspect 1.) the input in its implementation had been supportive, both in terms of supporting resources, facilities and infrastructure and sufficient human resources. 2.) The implementation process starts from the initial meeting, verification of commitment and assistance is in accordance with PKH implementation guidelines. 3.) Outputs in the implementation of PKH provide the expected results such as utilization in the fields of education and health. 4.) the resulting outcome is that the community is greatly assisted in the field of education in supporting the needs of school children
Manajemen Sumber Daya Manusia Dalam Meningkatkan Pelayanan Nasabah Di Pt Bank Bni Kecamatan Somba Opu Kabupaten Gowa Riskiani, Riskiani; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 3 (2025): Juni 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i3.17998

Abstract

This research aims to analyze human resource management in supporting service improvement. The research method used is descriptive qualitative. Data was collected through interviews, documentation and media review. The research results show that. The work assignment indicator shows that the work assignment in improving customer service at PT Bank BNI Gowa Branch has been carried out quite well, the work quality indicator can be concluded that BNI Gowa Branch customers are satisfied with the products, promotions and services provided in accordance with customer expectations, the quantity indicator shows that transactions at Bank BNI Gowa Branch are quite fast and good, the timeliness indicator shows that work is always carried out on time, then the utilization of time used by each employee is currently quite good, and the cost effectiveness indicator shows that BNI Branch employees Gowa has been quite effective in maximizing standard guidelines when transacting with customer.
Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Publik Di Kantor Bpjs Kesehatan Cabang Makassar Robbi, Robbi; Parawu, Hafiz Elfiansya; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 2 No. 5 (2021): Oktober 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i5.4588

Abstract

The purpose of this study was to determine the influence of employee performance variables on the variable quality of public services at the Makassar branch of the BPJS Healthy office. The method in this study used quantitative research methods with descriptive research type. The sample in this study amounted to 100 people and the sampling method used purposive sampling and accidental sampling techniques. The data were analyzed using simple linear regression analysis in a simultaneous and racial way. The results of this study indicated that the analysis of employee performance variables and the quality of public services was in the "good" category. Based on the results of the simple linear regression test, it showed that the employee performance variable had an effect of 60.6% on the quality of public services at the Makassar branch of the BPJS healthy office. It  concluded that the higher the employee's performance, the higher the service quality, conversely, the lower the employee's performance, the lower the quality of public service.Keywords: influence, employee performance, quality of public services
Pengambilan Keputusan Majelis Hakim Dalam Perkara Perceraian Di Pengadilan Agama Kabupaten Sidrap Makmur, Makmur; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 2 No. 5 (2021): Oktober 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i5.5377

Abstract

This study aimed to analyze and describe the decision making of the panel of judges in divorce cases in the religious court of Sidrap Regency. This study used a case study with qualitative research. The research data were collected through observation, interviews, documentation. Data validation was carried out by source trigulation, techniques, and then analyzed through data reduction, data presentation, and conclusions. The results showed that the decision making of the panel of judges in divorce cases in the religious court of Sidrap district was based on 3 (three) indicators, namely the intelligence stage was  in accordance with the systematics of the trial in making decisions of the Panel of Judges in divorce cases in the Religious Court of Sidrap Regency, then the design stage was completed. In accordance with the identification steps and in the formulation of problem solving related to divorce cases and the election stage, there were two alternative choices of decisions, namely the accepted or not accepted options, but there were still the plaintiffs or defendants who objected to the decision of the panel of judges Keywords: Decision Making, Panel of Judges, Divorce Case
PELAYANAN ADMINISTRASI PEMBAYARAN PAJAK KENDARAAN BERMOTOR (PKB) DI KANTOR SAMSAT KABUPATEN SINJAI Nurdianti, Putri; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 5 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i5.12041

Abstract

Tujuan penelitian ini adalah untuk mengetahui pelayanan administrasi pembayaran pajak kendaraan bermotor (PKB). Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan administrasi Pembayaran Pajak Kendaraan Bermotor (PKB) di Dinas SAMSAT Kabupaten Sinjai dilihat dari 1) Aspek Tangible meliputi sarana prasarana; kenyamanan tempat layanan; kemudahan proses layanan; dan penampilan petugas sesuai dengan harapan masyarakat atau wajib pajak, 2) aspek reliability meliputi kemampuan dan keahlian petugas dalam menggunakan alat bantu; ketepatan waktu; dan tanggung jawab petugas dalam proses pelayanan sesuai dengan harapan pelanggan, 3) aspek responsivitas meliputi respon terhadap setiap pelanggan; petugas melakukan layanan dengan cepat; petugas melakukannya dengan benar; dan mampu menangani pengaduan dalam prosesnya, 4) aspek assurance meliputi jaminan kemudahan prosedur; biaya; dan waktunya sesuai dengan aturan yang ditentukan, 5) aspek empati meliputi melayani petugas dengan sikap ramah; petugas melayani dengan sopan; dan petugas yang tidak diskriminatif (discriminating) dalam memberikan pelayanan yang sesuai dengan harapan wajib pajak.
Co-Authors Abdi Abdi, Abdi Abdul Kadir Abdul Mahsyar Achmad, Deden Amir Muhiddin, Amir Anas, Aswar Ansari, Muh Isa Anwar Parawangi, Anwar Arfah, Sitti Rahmawati Arnika, Mita Aulia, Nurul Ayu Andira Azis, Asriyanti Baharuddin Baharuddin Budi Setiawati Burhanuddin Burhanuddin Ekasari, Olivia Faiza Asma, Andi Afifah Farida, Yusni Fatika Sari, Nur Aisyah Fatmawati, Fatmawati Firnawati, Reski Hamdi, Alhilal Hamna, Dian Muhtadiah Handayani, Nurul Anisa Harris, Muawia HERNI, HERNI Hidaya, Nur Ihyani Malik Indhi, Indhi Ishak, Rasdiana Jaelan Usman, Jaelan Khaerullah, Khaerullah Lukman Hakim Ma'ruf, Adnan Mailand, Arisman Makmur Makmur Mappamiring Mappamiring Masnawi, Nisaul Amanah Maulia, Iin Megawati - Miftahul Jannah Minhajri, Minhajri Monalisa Br, Andi Mitha Mone, Ansyari Muchlas M Tahir, Muchlas M Muhajir, Rahmat Muhammadiyah, Muhammadiyah Muhlis Madani, Muhlis Nasrulhaq Nasrulhaq, Nasrulhaq Nasrullah Nasrullah Noviana Noviana Nur, Ahmad Fadhlan Nurdianti, Putri Nurhidayah Nurhidayah Nurul Hikmah Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Pratiwi, Dewi Wahyuni Putra, Rusfadana Dwi Razak, Rosdianti Riskasari Riskasari, Riskasari Riskiani, Riskiani Robbi, Robbi Sari, Rezha Guspiana Sriwati, Evy Sulaehah, Sulaehah Sulfitriani, Sulfitriani Syah, Alfin Firman Syukri Syukri Taufiq, Muh Tina, Sulfa Rana Trisnayanti, Trisnayanti Tuhuteru, Windasari Ulandari, Dewi Yasser, Yasser Yuniar, Alfira Yunita, Nur Ma’wa Yusriani, Yusriani