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All Journal Ilmu Administrasi Publik JURNAL KOLABORASI Jurnal Analisis Sosial Politik Kumawula: Jurnal Pengabdian Kepada Masyarakat Jurnal Komunikasi dan Organisasi (J-KO) Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Tahir, Nurbiah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)

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ETIKA BIROKRASI DALAM PEMBUATAN E-KTP PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PINRANG Yuniar, Alfira; Malik, Ihyani; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 5 (2024): Oktober 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i5.16293

Abstract

This research aims to determine the ethics in e-KTP making services at the Pinrang Regency Population and Civil Registration Service Office. This research uses a research method with a qualitative approach using data obtained through observation, interviews and documentation at the Pinrang Regency Population and Civil Registration Office. This research was conducted for approximately 2 months. It is hoped that the results of the research will provide an in-depth understanding of ethics in e-KTP making services at the Pinrang Regency Population and Civil Registration Service Office in terms of 4 (four) aspects of research observation which include efficiency, impersonal, personal system, responsibility. It is hoped that this research can be used as input for government officials in efforts to improve bureaucratic ethics in serving the community and provide a contribution of knowledge for future researchers.
PENERAPAN E-GOVERNMENT DALAM PELAYANAN PUBLIK DI KECAMATAN MATTIRO SOMPE KABUPATEN PINRANG Yunita, Nur Ma’wa; Fatmawati, Fatmawati; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i1.17394

Abstract

E-Government is an information technology system developed by the government to improve public services by providing choices to the public for convenience in public services. Based on this, this research study aims to describe and explain the Application of E-Government in Public Services in Mattiro Sompe District Pinrang Regency. This research uses a descriptive qualitative type using 6 informants. Data analysis techniques are data reduction, data presentation, data verification, and using triagulation data validation, namely source, technical and time triagulation. The results of this research show that the implementation of E-Government in Public Services in Mattiro Sompe District, Pinrang Regency has gone well, which can be seen from the E-SKM aspect in improving public services, Support has been effective in accordance with government policy in providing technological infrastructure, training and development Source human resources are qualified and competent, effective benefits in making it easier for the public to implement E-Government through filling out community satisfaction surveys and benefits for the government in improving services to the public.
MOTIVASI KERJA PEGAWAI DI PT. FIRMAN MULYA JAYA KOTA MAKASSAR Ishak, Rasdiana; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i1.17400

Abstract

This research aims to determine employee work motivation at PT. Firman Mulya Jaya Makassar City. This type of research uses qualitative methods with a case study approach research type, data collection techniques through observation, interviews and documentation. The research results show that employee work motivation at PT. Firman Mulya Jaya Makassar City has attempted to meet needs based on work motivation indicators according to Abraham Maslow, (1) Physiological needs, companies have not fully met these needs with various policies. (2) The need for security, the company meets employee needs by providing work safety equipment, health benefits and old age security. (3) Social needs or a sense of belonging through strong teamwork in a work environment that involves teamwork. (4) The need for appreciation has also been fulfilled through recognition and appreciation. (5) The need for employee self-actualization is reflected through a proactive attitude in finding new solutions.
Manajemen Sumber Daya Manusia Dalam Meningkatkan Pelayanan Nasabah Di Pt Bank Bni Kecamatan Somba Opu Kabupaten Gowa Riskiani, Riskiani; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 3 (2025): Juni 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i3.17998

Abstract

This research aims to analyze human resource management in supporting service improvement. The research method used is descriptive qualitative. Data was collected through interviews, documentation and media review. The research results show that. The work assignment indicator shows that the work assignment in improving customer service at PT Bank BNI Gowa Branch has been carried out quite well, the work quality indicator can be concluded that BNI Gowa Branch customers are satisfied with the products, promotions and services provided in accordance with customer expectations, the quantity indicator shows that transactions at Bank BNI Gowa Branch are quite fast and good, the timeliness indicator shows that work is always carried out on time, then the utilization of time used by each employee is currently quite good, and the cost effectiveness indicator shows that BNI Branch employees Gowa has been quite effective in maximizing standard guidelines when transacting with customer.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Kabupaten Gowa Fatika Sari, Nur Aisyah; Parawu, Hafiz Elfiansyah; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 4 (2025): Agustus 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/j1km6d75

Abstract

This study aims to determine the effect of service quality on public satisfaction at the Gowa Regency Public Service Mall. The research method used is quantitative with data collection techniques through questionnaires, observation, and documentation. A sample of 100 respondents was selected using the Accidental Sampling technique. Data collection techniques in this study: Descriptive Statistics, Validity Test, Reliability Test, Simple Regression Analysis, Hypothesis Test. The results of the study indicate that service quality consisting of tangibles, reliability, responsiveness, assurance, and empathy dimensions has a positive and significant effect on public satisfaction. This is evidenced by a partial test which shows a significant value of 0.000 <0.05, it is known that the coefficient of determination R square has a value of 0.513 or 51.3%. Thus, improving service quality can increase public satisfaction with the services provided at the Gowa Regency Public Service Mall.
Co-Authors Abdi Abdi, Abdi Abdul Kadir Abdul Mahsyar Achmad, Deden Amir Muhiddin, Amir Anas, Aswar Ansari, Muh Isa Anwar Parawangi, Anwar Arfah, Sitti Rahmawati Arnika, Mita Aulia, Nurul Ayu Andira Azis, Asriyanti Baharuddin Baharuddin Budi Setiawati Burhanuddin Burhanuddin Ekasari, Olivia Faiza Asma, Andi Afifah Farida, Yusni Fatika Sari, Nur Aisyah Fatmawati, Fatmawati Firnawati, Reski Hamdi, Alhilal Hamna, Dian Muhtadiah Handayani, Nurul Anisa Harris, Muawia HERNI, HERNI Hidaya, Nur Ihyani Malik Indhi, Indhi Ishak, Rasdiana Jaelan Usman, Jaelan Khaerullah, Khaerullah Lukman Hakim Ma'ruf, Adnan Mailand, Arisman Makmur Makmur Mappamiring Mappamiring Masnawi, Nisaul Amanah Maulia, Iin Megawati - Miftahul Jannah Minhajri, Minhajri Monalisa Br, Andi Mitha Mone, Ansyari Muchlas M Tahir, Muchlas M Muhajir, Rahmat Muhammadiyah, Muhammadiyah Muhlis Madani, Muhlis Nasrulhaq Nasrulhaq, Nasrulhaq Nasrullah Nasrullah Noviana Noviana Nur, Ahmad Fadhlan Nurdianti, Putri Nurhidayah Nurhidayah Nurul Hikmah Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Parawu, Hafiz Elfiansyah Pratiwi, Dewi Wahyuni Putra, Rusfadana Dwi Razak, Rosdianti Riskasari Riskasari, Riskasari Riskiani, Riskiani Robbi, Robbi Sari, Rezha Guspiana Sriwati, Evy Sulaehah, Sulaehah Sulfitriani, Sulfitriani Syah, Alfin Firman Syukri Syukri Taufiq, Muh Tina, Sulfa Rana Trisnayanti, Trisnayanti Tuhuteru, Windasari Ulandari, Dewi Yasser, Yasser Yuniar, Alfira Yunita, Nur Ma’wa Yusriani, Yusriani