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Public Value Creation Through QRIS Use In Bojonegoro: A Public Service Dominant Logic Approach Keyka Wahyu Putri Octavia; Muhammad Miftahul Huda; Sri Kasiami
The Innovation of Social Studies Journal Vol 7, No 2 (2026): The Innovation of Social Studies Journal, March 2026
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/issj.v7i2.17890

Abstract

Digital transformation has expanded digital public services, including retail payment systems through the Quick Response Code Indonesian Standard (QRIS). Despite its rapid adoption and benefits in improving transaction efficiency and convenience, digital security risks and potential fraud may affect public trust and service sustainability. This study aims to examine perceptions of security and the process of public value creation in the use of QRIS in Bojonegoro Regency, as well as the role of institutions in ensuring the security and sustainability of QRIS as a digital public service. This study employs a qualitative approach using in-depth interviews with users, culinary merchants, regulators (Bank Indonesia), and payment service providers (PSPs). Data were thematically analyzed using the public value concept and the Public Service-Dominant Logic (PSDL) framework. The findings indicate that QRIS is positively perceived in terms of convenience and efficiency; however, perceptions of security and transaction certainty remain varied. Fraud risks and transaction failures encourage users and merchants to adopt precautionary practices, highlighting the importance of institutional responsiveness in maintaining public trust. The study demonstrates that public value in QRIS is co-created through interactions among actors, technology, and service experiences, positioning transaction security as a key factor for the sustainability of digital payment services at the local level. 
Reinventing Government Pelayanan Mobil Siaga Desa Diyah Norisa Retno; Muhammad Miftahul Huda; Junadi Junadi
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 5 No. 1 (2024): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p269-283

Abstract

The state must provide high-quality public services to its citizens. Regular innovation in service delivery is important to ensure satisfaction among the recipients. The concept of reinventing government, which is a principle of New Public Management (NPM), is used as a reference for the bureaucracy to provide modern and reliable public services. Health services are crucial, especially in terms of transportation. Standby cars are an innovative example of transportation services provided by the government to facilitate public facilities and infrastructure. This study was conducted to examine the use of reinventing government principles in village standby car services. The research used descriptive methods, including observation, interviews, and documentation. The Social Service and the person in charge of managing the village alert car provided the data source. The findings revealed that there are still indicators not being met if the standby car service system refers to the principle of reinventing government, specifically the competitive government indicators. In conclusion, village standby car services have a significant impact on the community, especially those living in remote areas.
TATA KELOLA PARIWISATA BERBASIS ECOTOURISM (STUDI KASUS DI TAMAN WISATA GOA NGERONG KECAMATAN RENGEL) Adinda Alya Ramadhan; Muhammad Miftahul Huda; Heny Suhindarno
Jurnal Ilmiah Dinamika Sosial Vol 9 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jids.v9i1.5971

Abstract

Penelitian ini melatarbelakangi tentang peristiwa penambangan batu kapur ilegal di atas Goa Ngerong yang menyebabkan keruntuhan tebing, terganggunya ekosistem air dan penurunan jumlah populasi bulus hingga menjadi langka pada Tahun 2024. Penelitian ini bertujuan untuk menganalisis bagaimana tata kelola pariwisata yang ada di Taman Wisata Goa Ngerong (TWG) berbasis Ecotourism. Penelitian ini menggunakan penelitian kualitatif dengan pendekatan studi kasus untuk memperdalam informasi yang diambil oleh peneliti dengan melibatkan 4 informan pada bulan November 2024. Berdasarkan hasil penelitian TWG telah mengalami fase pengembangan hingga mencapai fase stagnan dan jumlah pengunjung yang mengalami penurunan. Untuk mengatasi hal ini ada rekomendasi terkait tata kelola yang berkelanjutan dengan pendekatan inovasi konservasi dan pelestarian lingkungan perlu diimplementasikan secara serius. Langkah-langkah ini harus mencakup penguatan kolaborasi antara pihak pengelola, pemerintah, dan masyarakat lokal, serta penerapan prinsip ekowisata yang berkelanjutan. Penelitian ini diharapkan dapat meningkatkan pemahaman tentang pentingnya menjaga ecotourism lingkungan wisata dan memberikan saran-saran yang membangun kepada pihak pengelola (BUMDES) demi keberlanjutan TWG.