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ANALISA KUALITAS LAYANAN PADA CV. SINGOYUDHO NUSANTARA Apriliana, Apriliana; Sukaris, Sukaris
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 11 No. 2 (2022)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v11i2.1246

Abstract

The purpose of this research is to identify service quality factors and identify ways that can be done to improve service quality. This research was conducted at CV.Singoyudho Nusantara which is located in Betoyokauman Village, Betoyokauman Village, Manyar Gresik District, East Java. This type of research is descriptive qualitative research. The data source used is the primary data source. Retrieval of data in this study using observation, interviews, and documents. The results that can be concluded in this study identify the quality of service that must be implemented by suppliers, namely being listed as a vendor who has AK3 and CSMS certificates, implementing 6 on namely on safety, on time, on scope, on quality, on cost and on clean, has work experience , the qualifications of the quality of the goods as evidenced by material tests and the speed of delivery and the payment system in the form of non-cash invoices. CV.Singoyudho Nusantara has implemented service quality, in the form of Reliability: levering accuracy, delivery speed is able to accommodate urgent goods. Assurance : polite appearance and in accordance with speech . Responsiveness: always responds quickly when problems occur. Assurance: always maintain politeness in both behavior and speech. Empathy: responsive and fast in communication. To increase customer satisfaction, the methods or strategies that can be implemented are to avoid miscommunication between CV.Singoyudho and customers, always respond quickly when contacted by customers and improve service quality according to standards in customer companies.
Co-Authors AA Sudharmawan, AA Achmad Jaelani, Achmad Jaelani Akmal, Ahmad Alipuddin, Alipuddin Alpin Hidayat Aprilia, Bq. Novi Arisa Elentina Bambang Santoso, Bambang Santoso Christin A Simatupang Christin Christin David Ginola, David Da’wah, Siti Nur Aini Kunta Deonalson, Deonalson Dwi Yanti Fransiska Tumanggor Elfrida Ratnawati Eli Rohaeti Endang Widjajanti Laksono FX Erlinda Erlinda Evi Faridawat Evi Mulyani Fajar Maulana Abdi Faresta, Rangga Alif Ferry Fernando, Ferry Friskilla Wulandari Gabriel Natasya Claudia Hairudin, Hairudin Halida Suryadini Hamzah Hamzah Hanafi Hanafi HENDRATNO Herlambang Saputra Hermansyah Hermansyah Intan Mutiara Putri Irja, Irja Istri Utami, Istri Jeanifer Oldy Noky Jufrinaldi, Jufrinaldi Kartika Nur Fathiyah Khoerani, Zeta Nurul Kurniati, Hesti Kurniawan, Rama Dhani Luluk Ria Rakhma Maharani Dewi Dasi Malik, Kendall Martini Martini Muhammad Ridho Nurul Hidayati Pratama, Faiz Ilham Qauliyah, Nurul Rahajeng, Anindhita Sasanti Ramadhani Kurniawan Ramadhini, Auliya Recal Prasetyo Rugaiyah S., Galuh Ayuningtyas Saba, Angga Putra Yoga Saidin Nainggolan, Saidin Sa’roni, Chairul Sinambela, Indah Astri Natalia Slamet Widodo Sukaris Sukrisna , Bakti SUMADI SUMADI Suyani Suyani, Suyani Yongki Sabja zakky fathoni, zakky Ziana Dhurrotul Ainiyah