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Enhancing student loyalty through service quality and perceived values: Insights from an Islamic Indonesian university Fadhli, Rahmat; Salam, Mochamad Fadlani; Thahir, Muthahharah; Widiawati, Widiawati; Asyifani Putri, Aulia
Indonesian Research Journal in Education |IRJE| Vol. 10 No. 1 (2026): IRJE |Indonesian Research Journal in Education| in Progress|
Publisher : Universitas Jambi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/irje.v10i1.49658

Abstract

Private higher education institutions face increasing challenges in maintaining student loyalty, which is essential for sustainability and competitiveness. At Universitas Muhammadiyah Bandung, a private Islamic university, issues such as declining re-enrollment and student dropout remain prevalent. This research aimed to examine the effect of service quality and perceived value on student loyalty. A quantitative approach was employed using multiple linear regression, with data collected from 325 students selected through proportional random sampling. The findings revealed that both service quality and perceived value significantly influence student loyalty. Service quality emerged as the dominant predictor (β = 0.500), followed by perceived value (β = 0.392). The model explained 36.2% of the variance in student loyalty (R² = 0.362). These results indicate that improving service quality and enhancing perceived value are key strategies for fostering student loyalty in Islamic higher education institutions.
Hubungan Pola Asuh Orang Tua dengan Disiplin Siswa ditinjau dari Jenis Kelamin Anak Rachmaniar, Ananda; Albari, Muhammad Ridho; Alfirazi, Diova Laviria; Thahir, Muthahharah; Salis, Asyifa Ismi; Putri, Arini Berliana
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol 16, No 1 (2026)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v16i1.15343

Abstract

Despite extensive research on parenting styles and student discipline, empirical studies that explicitly examine gender-based differences in this relationship remain limited, particularly at the junior secondary school level in Indonesia. This study aims to address this gap by investigating the relationship between parenting styles and student discipline when viewed from the child’s gender, thereby offering a more nuanced understanding of parental influence in character development. A quantitative correlational design was employed involving 212 ninth-grade students of SMP Al-Ma’soem in the 2025–2026 academic year, consisting of 124 male students and 88 female students. Data were collected using validated and reliable Likert-scale questionnaires measuring parenting styles and student discipline. Spearman rank correlation analysis revealed a positive and statistically significant relationship between parenting styles and discipline among male students (ρ = 0.177; p = 0.049), although the strength of the relationship was very low. In contrast, no significant relationship was found among female students (ρ = 0.024; p = 0.826). These findings highlight gender-specific patterns in the association between parenting styles and student discipline, suggesting that parental influence tends to be more salient for male students, while female students’ discipline may be shaped more strongly by internal regulation and broader environmental factors. The study contributes theoretically to guidance and counseling literature by emphasizing the importance of incorporating gender perspectives in parental involvement strategies aimed at fostering student discipline.
E-leadership in Effective Higher Education Management Sunaengsih, Cucun; Maulana, Maulana; Djuanda, Dadan; Rosalin, Elin; Thahir, Muthahharah; Nurafifah, Tias Siti
Mimbar Sekolah Dasar Vol 11, No 4 (2024)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53400/mimbar-sd.v11i4.79400

Abstract

Effective leadership and management influence the institution's progress, especially in higher education. However, e-leadership and effective university management have not been fully maximized in higher education. This study aims to determine the general overview of e-leadership, effective university management, and e-leadership design ineffective university management at the UPI Sumedang Campus. This study uses a quantitative approach by using a survey method aimed at 204 UPI Sumedang Campus students. The study results show that the general picture of UPI Sumedang Campus leaders has a high e-leadership attitude by meeting the e-leadership indicators, which include visionary, convener, team sponsor, manager, innovator, and mentor to the maximum. Higher education management has been implemented effectively by meeting the indicators of the implementation of strong educational leadership by university leaders. The design of e-leadership ineffective university management has been implemented effectively, and UPI Sumedang Campus's leadership has a high e-leadership attitude. This research is expected to contribute to higher education by allowing leaders to make more specific and strategic decisions in improving the implementation of the education system, which, in turn, will impact improving the overall quality of higher education.