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All Journal JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Ultima Management : Jurnal Ilmu Manajemen Jurnal Ilmiah Edunomika (JIE) Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) GANDRUNG: Jurnal Pengabdian Kepada Masyarakat EKONOMIKA45 Jurnal Manajemen Perhotelan Indonesian Journal Economic Review (IJER) Innovative: Journal Of Social Science Research Journal of Economic Education and Entrepreneurship Studies El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Horizon: Indonesian Journal of Multidisciplinary Journal of Ekonomics, Finance, and Management Studies Jurnal Ilmiah Pariwisata
Verina Wijaya
Universitas Ciputra Surabaya
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Pengaruh Fasilitas dan Suasana Terhadap Loyalitas Pengunjung Melalui Kepuasan Pengunjung di Pawvilion Pet Friendly Café, Malang Rachel Christ Harianto; Verina Wijaya
HORIZON: Indonesian Journal of Multidisciplinary Vol. 4 No. 3 (2026): HORIZON: Indonesian Journal of Multidisciplinary
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/hijm.v4i3.6051

Abstract

Penelitian ini dilakukan untuk mengetahui pengaruh fasilitas dan suasana café terhadap loyalitas pengunjung melalui kepuasan pengunjung sebagai variabel mediasi pada Pawvilion Café. Latar belakang penelitian ini didasarkan pada meningkatnya persaingan bisnis café, khususnya café pet friendly, sehingga pengelola perlu memahami faktor yang dapat meningkatkan kepuasan dan loyalitas pengunjung. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada pengunjung Pawvilion Café. Teknik pengambilan sampel menggunakan purposive sampling dengan kriteria responden yang pernah berkunjung ke Pawvilion Café. Data penelitian dianalisis menggunakan metode Partial Least Square Structural Equation Modeling (PLS-SEM) melalui aplikasi SmartPLS. Hasil penelitian menunjukkan bahwa fasilitas dan suasana memiliki pengaruh positif terhadap kepuasan pengunjung. Selain itu, fasilitas dan suasana juga berpengaruh terhadap loyalitas pengunjung. Kepuasan pengunjung terbukti mampu meningkatkan loyalitas pengunjung serta berperan sebagai variabel mediasi dalam hubungan antara fasilitas dan suasana terhadap loyalitas pengunjung. Temuan penelitian ini menunjukkan bahwa kenyamanan fasilitas serta suasana café yang mendukung dapat memberikan pengalaman yang lebih baik bagi pengunjung sehingga mendorong keinginan untuk kembali berkunjung dan merekomendasikan café kepada orang lain. Penelitian ini diharapkan dapat menjadi bahan evaluasi dan masukan bagi pengelola café dalam meningkatkan kualitas fasilitas, suasana, serta kepuasan pengunjung untuk menciptakan loyalitas pelanggan yang lebih baik.
Analysis of the Effects of Risk Management and Knowledge Sharing on Supervisory Effectiveness Adrie Oktavio; Verina Wijaya; Moses Soediro; Agustinus Nugroho; Rizki Adityaji; Erris Kusumawidjaya
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.765

Abstract

This study examines the effect of risk management and knowledge sharing on supervisory effectiveness at PT Ungaran Sari Garment III, Pringapus 7 Unit. A quantitative approach was applied using data collected from 100 employees selected through a structured sampling technique. The data were analyzed using multiple linear regression with a significance level of 5 percent. The findings show that risk management has a positive and significant effect on supervisory effectiveness, indicating that well-implemented risk identification, assessment, and control procedures support more effective supervision. Knowledge sharing also demonstrates a positive and significant influence, suggesting that the exchange of experience, skills, and work-related information among employees contributes to better coordination and monitoring processes. Simultaneously, both variables strengthen supervisory effectiveness, as reflected in the coefficient of determination (R²) of 51.9 percent, while the remaining variance is explained by other factors not examined in this study. These results are consistent with enterprise risk management and knowledge management perspectives, which emphasize alignment between organizational systems and employee interaction in achieving effective supervision.
Co-Authors Adrie Oktavio Adrie Oktavio Agoestinus Lis Indrianto, Agoestinus Lis Agus Sugiharto Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Alexander Wahyudi Henky Soeparto Aurellita, Gavina Donny Juliandri Prihadi Erris Kusumawidjaya Erris Kusumawidjaya Erris Kusumawijaya Evangeline, Laura Hendra S.E, M.M Heryanto, Elizabeth Florenza Ivana Grasielda Kusumawijaya, Erris Lewi, Gabriella Josephine Liem, Keisha Liestya Padmawidjaja Maryam Salampessy Melvern, Melvern Michelle Laurent Moses Soediro Moses Soediro Pawennei, Arwen Rachel Christ Harianto Rean Mitasari Rizki Adityaji Rizki Adityaji Sandjaja, Beatrice Frederica Septa Intiar setiawati, rahmi Sirait, Evi Sugeng, Janice Violensia Sugianto, Michelle Natali Susilo, Clarissa Listya Tandafatu, Natalia Kristiani Thomas Stefanus Kaihatu Widyawati, Christy