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All Journal Masalah-Masalah Hukum Berkala Ilmiah Pendidikan Biologi (BioEdu) Journal of Research and Technology Al-Akhbar Jurnal STIE Semarang (Edisi Elektronik) Jurnal Teknika Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Juminten : Jurnal Manajemen Industri dan Teknologi Journal of English Education and Linguistics Jurnal Pengabdian Kepada Masyarakat Patikala Biomedical and Mechanical Engineering Journal Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) Educare : Jurnal Ilmu Pendidikan Jurnal Teknik Mesin, Industri, Elektro dan Informatika JUSTICES: Journal of Law Jurnal Nusantara Berbakti Jurnal Riset Akuntansi Nian Tana Sikka: Jurnal Ilmiah Mahasiswa Journal Serambi Engineering (JSE) DEDIKASI : JURNAL PENGABDIAN KEPADA MASYARAKAT Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Venus: Jurnal Publikasi Rumpun Ilmu Teknik Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat Jurnal Kendali Teknik dan Sains
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Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan di PT. X Rizqi Novita Sari; Mega Cattleya Prameswari Annissa Islami; Isna Nugraha; Yekti Condro Winursito; Sinta Dewi
JUMINTEN Vol. 3 No. 2 (2022): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : Teknik Industri - UPN "Veteran" Jatim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/juminten.v3i2.328

Abstract

Kepuasan pelanggan memiliki peran penting dalam mencapai kesuksesan suatu organisasi yang menawarkan produk ataupun layanan jasa. Hal ini dikarenakan kepuasan pelanggan adalah kunci suatu usaha dapat terus berjalan maka dari itu pemilik usaha perlu memenuhi ekspektasi para pelanggan terhadap pelayanan yang diberikan. Sehingga dapat disimpulkan bahwa meraih kepua-san pelanggan adalah dengan memberikan pelayanan yang berkualitas. Penelitian ini bertujuan untuk mengetahui bagaimana tingkat kepuasan pelanggan melalui beberapa atribut kualitas pela-yanan di PT. X. Responden pada penelitian ini adalah para pelanggan di PT. X dan ditentukan dengan disproportionate stratified random sampling. Variabel dependen dalam tinjauan ini adalah kepuasan pelanggan sedangkan variabel independen adalah 5 komponen nilai yang terdiri dari responsive, reliability, tangible, assurance dan emphaty. Pengumpulan data dilakukan dengan pengamatan, wawancara serta menyebarkan kuesioner dan diolah dengan menggunakan metode Service Performance (SERVPERF). Hasil dari penelitian ini menyatakan tingkat kepuasan pelang-gan terhadap kualitas sebesar 82,185% dan terdapat 3 atribut pelayanan utama yang dapat mempengaruhi kepuasan pelanggan yaitu atribut kemampuan karyawan dalam menjelaskan masa-lah, kemampuan karyawan dalam memenuhi kebutuhan pelanggan serta atribut kecepatan karya-wan dalam pemberian solusi.
Analisis Risiko Pada Rantai Pasok di PT X dengan Pendekatan House Of Risk (HOR) Yekti Condro Winursito; Isna Nugraha; Rizqi Novita Sari; Mega Cattleya Prameswari Annissa Islami; Sinta Dewi
JUMINTEN Vol. 3 No. 2 (2022): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : Teknik Industri - UPN "Veteran" Jatim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/juminten.v3i2.329

Abstract

PT X adalah perusahaan manufaktur yang bergerak dibidang pembuatan produk tas. Terdapat berbagai macam produk tas yang di produksi oleh PT X, yaitu tas ransel, tas jinjing, dan lain se-bagainya. Terdapat beberapa permasalahan yang dialami oleh PT X dalam menjalankan bisnisnya seperti terlambatnya pengiriman bahan baku, rusaknya bahan baku dalam penyimpanan, per-mintaan yang tidak sesuai dengan peramalan, kerusakan pada mesin produksi, dan jumlah produk cacat yang dihasilkan oleh perusahaan. Berdasarkan dari permasalahan yang dialami oleh perus-ahaan maka dilakukan identifikasi dan analisis risiko pada rantai pasok dengan menggunakan metode HOR. Pada HOR diperoleh hasil identifikasi bahwa terdapat berbagai macam risiko yang terjadi pada perusahaan yaitu sebanyak 33 kejadian risiko. Dari beberapa kejadian risiko didapat-kan 42 penyebab risiko dimana terdapat 13 agen risiko paling dominan yaitu ketergantungan pada satu supplier, terbatasnya alat transportasi pengiriman, sumber daya manusia yang terbatas, kele-lahan pekerja, tidak adanya SOP untuk melakukan evaluasi kinerja supplier, tidak adanya job train-ing, keterlambatan informasi yang diperoleh dari konsumen, terjadi breakdown mesin, tidak adanya SOP pengecekan rutin dari perusahaan, pengecekan mesin yang diburu waktu, kerusakan mesin sangat parah, permintaan secara mendadak, dan gangguan selama proses pengiriman.
ALOKASI SAVING PENGELOLA TAMBAK YANG MELAKUKAN PEMBELIAN MELALUI PURCHASING CONSORTIUM Nur Rahmawati; Ika Widya Ardhyani; Sinta Dewi
Journal of Research and Technology Vol. 4 No. 2 (2018): JRT Volume 4 No 2 Des 2018
Publisher : 2477 - 6165

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jrt.v4i2.193

Abstract

Purchasing Consortium (PC) is a strategy in purchasing wich two or more organizations with separate legal entities are merged either individually or through third parties. The main problem that arises in a PC is how to allocate the savings obtained to each member. Generally, the contributions given by each buyer in the purchase differ from one another. Allocation of savings equally to each buyer is no longer representing the contribution of each buyer.The purpose of this study is allocated savings using the Shapley value method of the cooperative game theory. Where each buyer obtained a saving allocation that is in accordancewith his contribution.Based on the results of the Shapley value, the results of saving allocations were matched with the contributions of each member who joined the PC. Where buyers 1 with a larger contribution get a greater contribution than the others. Keywords: Purchasing consortium, Shapley value
Edukasi Visual Melalui Plang Informasi: Upaya Peningkatan Kesadaran Masyarakat Tentang Lamanya Sampah Anorganik Terurai di Kelurahan Silea, Kecamatan Wundulako, Kabupaten Kolaka La Ode Awal Sakti; Thareq R Ramadan; Nurul Yasmin Batrisya; Nur Aizah; Sinta Dewi; Vheny Suci Maulidah; Muhammad Fajri; Putri, Regina; Destari Putri Andargit; Heriani; Mahmud Albar; Riris Rismayanti; Rifka Yulia.N; Wemode Wasaungadi
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 5 No. 2 (2025): Jurnal PkM PATIKALA
Publisher : Pusat Pengembangan Pendidikan dan Bakat Indonesia/Education and Talent Development Center of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/patikala.v5i2.3897

Abstract

The problem of inorganic waste that is difficult to decompose poses a serious threat to environmental sustainability, both in rural and urban areas. Low public awareness of the long-term impacts of waste drives the need for simple, easy-to-understand educational strategies that directly involve residents. This community service activity aims to increase the understanding of residents of Silea Village, Wundulako District, Kolaka Regency, through visual information media that explains the length of time it takes for various types of waste to decompose. The implementation method begins with field observations to determine strategic installation points, followed by the design of information signs, the production process, and the installation stage with residents. The activity took place on August 8–10, 2025, involving 15 KKN students, village officials, and community groups. The number of participants involved in the socialization session was 45 people, consisting of housewives, youth from the youth organization, and representatives of the dasawisma (village). The results of the activity showed an increase in public understanding in differentiating between organic and inorganic waste, as well as awareness of the long-term impacts of accumulating plastic, cans, and glass waste. Active community participation in the sign installation process also fostered a sense of ownership, making the educational message more easily accepted. For housewives, the primary benefit was an understanding of daily household waste management, while for youth, this activity opened up insights into the importance of the younger generation's role in protecting the environment. In conclusion, the use of visual media in the form of information signs has proven to be an effective new approach to environmental literacy. This activity not only raises awareness but also strengthens community involvement, thus enabling more sustainable waste management.
Pemberdayaan Masyarakat Melalui Program Kuliah Kerja Nyata (Kkn) Dalam Menjaga Ketahanan Pangan Muhammad Zantoni; Pirmansyah; Minhajul Abidin; Cahya Ridhatunnisa; Deva Krisiawati; Rani Aprianti; Yuniatul Azmi; Sinta Dewi; Baiq Tsana’unnisak; Rasmiati; Hasbullah; Ria Hendriani
DEDIKASI : Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 02 (2025): DEDIKASI : Jurnal Pengabdian Kepada Masyarakat
Publisher : YAYASAN HAMJAH DIHA bekerjasama dengan PENA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kelompok Wanita Tani (KWT) is a form of community empowerment that plays an important role in strengthening household food security. This article aims to describe the activities of establishing and mentoring a KWT conducted by students of the Community Service Program (Kuliah Kerja Nyata/KKN) from Universitas Qamarul Huda Badaruddin in Selebung Madani Village. The implementation method employed a participatory approach through socialization, training, and direct mentoring. The results of the program indicate the successful formation of an active KWT that utilizes home gardens for cultivating food crops and vegetables, as well as an increase in members’ knowledge and participation in supporting household food security.
Pemberdayaan Kelompok Wanita Tani Melalui Pemanfaatan Lahan Pekarangan Dalam Mendukung Ketahanan Pangan Di Desa Ahuawali Kecamatan Puriala Kabupaten Konawe Milawati Saranani; Kalis Amartani; Mursal Junus; Sinta Dewi; Desyanti Desyanti; Kadek Ariati
Jurnal Nusantara Berbakti Vol. 1 No. 3 (2023): Juli : Jurnal Nusantara Berbakti
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jnb.v1i3.182

Abstract

Empowerment of KWTs in utilizing house yards is one way to meet needs without having to buy them. The yard of the house can be a place for farming activities that have a big role in meeting the needs of the family. The purpose of this community service activity is to increase public awareness, especially women through the use and ability of local communities to actively participate in efforts to empower the utilization and sustainable management of natural resources through the use and arrangement of yards. The method used is the lecture method and direct training with several stages, namely preparation, counseling, training, and mentoring. The target of this activity is the Melati Farming Women's Group in Ahuawali Village. Efforts to use yard land for vegetable cultivation have had a very good impact on the Melati farming women's group. Women are able to contribute to increasing the availability of healthy and nutritious vegetables for the family
Lean Assessment Matrix (LAM) as a Waste Analysis Tool in the Cooking Oil Product Distribution Process Auliya Rachmah, Salsabila; Farida Pulansari; Sinta Dewi
Jurnal Teknika Vol 18 No 1 (2026): MARET
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jt.v18i1.1605

Abstract

PT XYZ merupakan perusahaan agribisnis terkemuka yang bergerak dalam pengolahan minyak kelapa sawit beserta produk turunannya, dengan sistem distribusi yang melibatkan berbagai departemen serta pemanfaatan beberapa platform informasi. Kompleksitas alur distribusi tersebut menyebabkan terjadinya berbagai bentuk pemborosan, terutama pada aktivitas administrasi dan pertukaran data antar sistem yang belum terintegrasi secara optimal. Penelitian ini dilakukan untuk mengidentifikasi serta meminimalkan pemborosan pada proses distribusi melalui pendekatan Lean dengan metode Lean Assessment Matrix (LAM). Lean Matrix 1 digunakan untuk mengidentifikasi area kritis terjadinya pemborosan, sedangkan Lean Matrix 2 dimanfaatkan untuk merumuskan rekomendasi perbaikan berbasis sistem informasi distribusi dalam rangka mengeliminasi akar penyebab pemborosan pada area kritis tersebut. Hasil analisis menunjukkan bahwa urutan pemborosan dari tingkat tertinggi hingga terendah terdiri atas defect sebesar 18%, overproduction sebesar 17%, overprocessing sebesar 16%, serta transportation, motion, waiting, dan inventory yang masing-masing sebesar 12%. Berdasarkan temuan tersebut, prioritas rekomendasi perbaikan difokuskan pada penguatan sistem informasi distribusi melalui integrasi SAP berbasis cloud, penerapan Transportation Management System (TMS) dengan fitur Traffic Management Control, serta implementasi Document Management System (DMS). Penerapan usulan perbaikan tersebut mampu menurunkan jumlah aktivitas dari 64 menjadi 54 aktivitas serta mengurangi waktu proses sebesar 360 menit. Selain itu, hasil analisis Value Stream Mapping menunjukkan adanya peningkatan nilai Process Cycle Efficiency (PCE) sebesar 29%, yang mengindikasikan bahwa optimalisasi sistem informasi distribusi memberikan kontribusi signifikan dalam menekan pemborosan sekaligus meningkatkan efisiensi proses distribusi.
Analisis Kepuasan Pengguna Terhadap Learning Management System Course Lean Manufacture Menggunakan Metode Importance Performance Analysis Sania Marcella; Sinta Dewi
Jurnal Kendali Teknik dan Sains Vol. 2 No. 4 (2024): Oktober: Jurnal Kendali Teknik dan Sains
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jkts-widyakarya.v2i1.2463

Abstract

User satisfaction can be measured through a variety of methods, including user satisfaction surveys, direct feedback, and analysis of user behavior data. This research aims to analyze user satisfaction withLearning Management System (LMS) Course Lean Manufacturing using methodImportance Performance Analysis (IPA). Through surveys and data analysis of 100 respondents from LMS users, we identified critical attributes that influence user satisfaction. The IPA method is used to assess the level of importance and performance of each attribute, with a focus on determining attributes that have a high level of importance but low performance. The results show that a particular attribute, which we identified as attribute A, has high importance but low performance. Therefore, improvements to attribute A are considered crucial for increasing LMS user satisfactionCourse Lean Manufacturing. The implications of these findings provide guidance for system developers and course organizers to focus on certain aspects to increase the effectiveness and user acceptance of learning platformsLean Manufacturing. This research contributes to further understanding of the factors that influence LMS user satisfaction in learning contextsLean Manufacturing.
Co-Authors Ajeng Afriza Aryana Aryana Auliya Rachmah, Salsabila Baiq Tsana’unnisak Cahya Ridhatunnisa Christabela Jesselyn Destari Putri Andargit Desyanti Desyanti Deva Krisiawati Endang Sumiratin Endang Susantini Enni Soerjati Priowirjanto Farida Pulansari Hanifah Oktarina Hasbullah Hazrina Ghassani Heriani Ika Widya Ardhyani Isna Nugraha Kadek Ariati Kadek Dina Kusuma P Kalis Amartani Khoirul Imam La Ode Awal Sakti Laina Rafianti LENI SALEH Mahmud Albar Marcella Trianita Abur Maria Yovita R.Pandin Mega Cattleya P.A.I Mega Cattleya Prameswari Annissa Islami Mega Cattleya Prameswari Annissaa Islami MILAWATI SARANANI Minhajul Abidin Muhammad Fajri Muhammad Habibie Satria Muhammad Zantoni Mursal Junus Ni Luh Made Pretty Wulansari Nur Aizah NUR RAHMAWATI Nurul Yasmin Batrisya Nyimas Safira Septiana Pirmansyah Putri Amanda Putri, Regina Rani Aprianti Rasmiati Ria Hendriani Rifka Yulia.N Riris Rismayanti Rizqi Novita Sari Rosaria Rudeng Sania Marcella Sara Evi Rahayu Sebriani Sebriani Setiyono, Taufiq Andre Thareq R Ramadan Tiara Bastari Putri Tri Kartika Pertiwi Vheny Suci Maulidah Wemode Wasaungadi Yekti Condro Winursito Yuniatul Azmi