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All Journal International Journal of Electrical and Computer Engineering Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) KLIK (Kumpulan jurnaL Ilmu Komputer) (e-Journal) Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta JURNAL MEDIA INFORMATIKA BUDIDARMA Faktor Exacta Conference on Innovation and Application of Science and Technology (CIASTECH) Petir Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Jurnal Telematika Progresif: Jurnal Ilmiah Komputer Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal Accounting Information System (AIMS) INTERNAL (Information System Journal) Computer Science and Information Technologies TIN: TERAPAN INFORMATIKA NUSANTARA Jurnal Teknik Informatika (JUTIF) Scientific Student Journal for Information, Technology and Science Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Buana Pengabdian Jurnal Accounting Information System (AIMS) INTERNAL (Information System Journal) Scientific Journal of Informatics
Siregar, Amril Mutoi
Teknik Informatika, Universitas Buana Perjuangan Karawang
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Journal : Progresif: Jurnal Ilmiah Komputer

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Analisis Sentimen Gojek Indonesia Pada Twitter Menggunakan Algoritme Naïve Bayes Dan Support Vector Machine Yusuf Khoiruddin; Ahmad Fauzi; Amril Mutoi Siregar
Progresif: Jurnal Ilmiah Komputer Vol 19, No 1: Februari 2023
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/progresif.v19i1.1173

Abstract

Transportation is an important element in everyday life and serves as a means of connecting between places. Online motorcycle taxi services such as Gojek have penetrated all regions, enabling users to order transportation services such as motorcycle taxis, taxis and cars online through applications. With the large number of content tweeted by Twitter users related to the use of the Gojek application, therefore sentiment analysis is needed to determine user perceptions of a topic or event. This study aims to analyze people's responses to online transportation through data collected from tweets. The data is then classified into two sentiment classes, namely positive and negative. The classification results using the Naive Bayes algorithm show an accuracy of 91%, while the use of the SVM (Support Vector Machine) algorithm produces a higher accuracy, which is equal to 99%. This indicates that the SVM algorithm is more effective in producing higher classification accuracy than the Naive Bayes algorithm.Keywords: Sentiment analysis; Online transportation; Naive bayes; Support Vector Machine AbstrakTransportasi merupakan elemen penting dalam kehidupan sehari-hari dan berfungsi sebagai sarana untuk menghubungkan antar tempat. Layanan ojek online seperti Gojek telah merambah di seluruh wilayah, memungkinkan pengguna untuk memesan layanan transportasi seperti ojek, taksi, dan mobil secara online melalui aplikasi. Dengan banyaknya isi tweet pengguna twitter terkait dengan penggunaan aplikasi Gojek, oleh karena itu diperlukan analisis sentimen untuk mengetahui persepsi pengguna terhadap suatu topik atau peristiwa. Penelitian ini bertujuan untuk melakukan analisis respons masyarakat terhadap transportasi online melalui data yang terkumpul dari tweet. Data tersebut kemudian diklasifikasikan ke dalam dua kelas sentimen yaitu positif dan negatif. Hasil klasifikasi menggunakan algoritme Naive Bayes menunjukkan akurasi sebesar 91%, sedangkan penggunaan algoritme SVM (Support Vector Machine) menghasilkan akurasi yang lebih tinggi, yaitu sebesar 99%. Hal ini mengindikasikan bahwa algoritme SVM lebih efektif dalam menghasilkan akurasi klasifikasi yang lebih tinggi dibandingkan dengan algoritme Naive Bayes.Kata kunci: Analisis sentimen; Transportasi online; Naive bayes; Support Vector Machine
Co-Authors Abda Abda Abdul Mufti Ahmad Fauzi Ahmad Fauzi Alma Hidayanti Alya Nabilah Andri Juliyanto Anton Romadoni Junior Aprilia, Ely Ariesta, Eliza ARIF, SITI NOVIANTI NURAINI Aulia, Achmad Indra Baihaqi, Kiki Ahmad Basuni, Nursela Bunga Tiara, Vira Citra Nur Napiah Deden Wahiddin Dwi Sulistya Kusumaningrum Dwi Sulistya Kusumaningrum Dwi Vina Wijaya Faisal, Sutan Fariz Duta Nugraha Farkhina Dwi Utari Fauzi Ahmad Muda Favian Jarsi Taufiqqurakhman Fitri Nur Masruriyah, Anis Goeirmanto, Leonard Hanny Hikmayanti Handayani Hartono Wijaya, Sony Hexsel Aldoegasha Hilda Yulia Novita Indi Nurul Hassanah Indra Maulana` Indra Maulana Indra, Jamaludin Jaman, Jajam Haerul Jayidan, Zirji Juwita, Ayu Ratna Koirunnisa, Koirunnisa Kurniawan, Ade kurniawan, Rifky Kusumaningrum, Dwi Sulistya Kusumaningrum, Dwi Sulistya Kusumaningrum Lestari, Santi Arum Puspita Lilis Kartika Lutfiah Adeliana Maulana Abdur Rofik Maulana, Ikhsan Muhammad Fathir Fahlevi Mulya Cahya Ramadanty Murniasih nabila, putri Nahrowi Nahrowi Nahrowi Nilam Atsirina Krisnaputri Nofita Sari Nur Dava Kurniawan Nur Davi Kurniawan Nusaibah Nusaibah Permana, Tedi Pratama, Adi Rizky Priyatna, Bayu Rahmad Nahar Siregar Rahmat Rahmat Ramadhan, Naufal Cahya Rizqi Fahrozi Rohana, Tatang Romadoni, Nurul Salsa Desmalia Samsul Arifin Santi Arum Puspita Lestari Sekar Wuni Sinta Candra Dewi Sinung Suakanto SITI NURJANAH Siti Silvia Arifin Sony Hartono Wijaya Sony Hartono Wijaya Sukamto, Ika Sumiyarsi Surjandy Sutan Faisal Sutan Faisal Sutan Faisal Tatang Rohana Taufiqqurahman Hutri Tia Astiyah Hasan Tiawan Tjong Wan Sen Tjong Wan Sen Tohirin Al Mudzakir Tohirin Al Mudzakir Tria Pratiwi Sutriyani Tukino Tukino Tukino, Tukino Wilda Amalia Y Aris Purwanto Yana Cahyana Yana Cahyana Yana Cahyana Cahyana Yholanda Maldini Yogi Firman Alfiansyah Yusuf Khoiruddin